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McAfee not working, computer very slow, windows shows viruse

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McAfee not working, computer very slow, windows shows viruse

Unread postby JackSp2011 » May 31st, 2011, 11:55 pm

My laptop is painfully slow for the past 2 months. Recently some web pages are not displayed completely. I have a legal copy of McAfee purchased for 60$ that refuses to start up. CPU usage is at 60 or 80% most of the time. Windows security indicated there were viruses. I am running windows Vista. Displayed are my logs below.

DDS log

.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 7.0.6000.17037
Run by Alana at 23:28:05 on 2011-05-31
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1982.965 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\rundll32.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\lxdqcoms.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\rundll32.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\MSN Toolbar\Platform\6.3.2380.0\mswinext.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Lexmark Z2400 Series\lxdqMsdMon.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\Windows\system32\wuauclt.exe
c:\PROGRA~1\mcafee\msc\mcupdmgr.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\mmc.exe
C:\Program Files\McAfee\VirusScan\mcods.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\msiexec.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\System32\msiexec.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Alana\Downloads\dds.scr
C:\Windows\system32\WSCRIPT.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... &pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... &pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... &pf=laptop
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20110531221430.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\6.3.2380.0\npwinext.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
TB: @c:\program files\msn toolbar\platform\6.3.2380.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\6.3.2380.0\npwinext.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autoRun
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10b.exe
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpqSRMon]
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [WAWifiMessage] c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" update "software\cyberlink\youcam\1.0"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [OnScreenDisplay] c:\program files\hewlett-packard\hp quicktouch\HPKBDAPP.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [lxdqmon.exe] "c:\program files\lexmark z2400 series\lxdqmon.exe"
mRun: [lxdqamon] "c:\program files\lexmark z2400 series\lxdqamon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [Bing Bar] "c:\program files\msn toolbar\platform\6.3.2380.0\mswinext.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\nikonm~1.lnk - c:\program files\common files\nikon\monitor\NkMonitor.exe
uPolicies-explorer: HideSCAHealth = 1 (0x1)
mPolicies-system: EnableLUA = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
Trusted Zone: intuit.com\ttlc
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/200 ... oader5.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo2.walgreens.com/WalgreensActivia.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w2/resourc ... den-us.cab
DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} - hxxp://cid-4b452349f0ffbee1.spaces.live ... den-us.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/200 ... ader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx2.hotmail.com/mail/w4/pr01/ph ... den-us.cab
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\alana\appdata\roaming\mozilla\firefox\profiles\8ftm0fho.default\
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\picasa3\npPicasa3.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60310.0\npctrlui.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\users\alana\appdata\roaming\move networks\plugins\npqmp071505000010.dll
.
============= SERVICES / DRIVERS ===============
.
R1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\drivers\mfenlfk.sys [2010-4-15 64304]
.
=============== Created Last 30 ================
.
2011-06-01 02:14:30 24376 ----a-w- c:\program files\mozilla firefox\components\Scriptff.dll
2011-06-01 02:14:28 9344 ----a-w- c:\windows\system32\drivers\mfeclnk.sys
2011-06-01 02:14:23 141792 ----a-w- c:\windows\system32\mfevtps.exe
2011-06-01 02:14:19 84200 ----a-w- c:\windows\system32\drivers\mfetdi2k.sys
2011-06-01 02:14:18 84488 ----a-w- c:\windows\system32\drivers\mferkdet.sys
2011-06-01 02:14:17 387480 ----a-w- c:\windows\system32\drivers\mfehidk.sys
2011-06-01 02:14:17 314088 ----a-w- c:\windows\system32\drivers\mfefirek.sys
2011-06-01 02:14:16 95824 ----a-w- c:\windows\system32\drivers\mfeapfk.sys
2011-06-01 02:14:16 56064 ----a-w- c:\windows\system32\drivers\cfwids.sys
2011-06-01 02:14:16 52320 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2011-06-01 02:14:16 153280 ----a-w- c:\windows\system32\drivers\mfeavfk.sys
2011-05-15 04:02:06 215879 --sha-w- c:\users\alana\appdata\local\wfs.exe
2011-05-15 04:01:46 215879 --sha-w- c:\users\alana\appdata\local\mck.exe
2011-05-15 03:57:37 12521992 ----a-w- c:\users\alana\Firefox Setup 4.0.1.exe
.
==================== Find3M ====================
.
2011-04-29 16:12:00 64512 ----a-w- c:\windows\system32\drivers\Lbd.sys
.
============= FINISH: 23:34:14.36 ===============



attach log

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_11-05-19.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 12/19/2007 2:16:39 AM
System Uptime: 5/31/2011 8:42:06 PM (3 hours ago)
.
Motherboard: Quanta | | 30D1
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60 | Socket S1 | 800/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 221 GiB total, 125.081 GiB free.
D: is FIXED (NTFS) - 12 GiB total, 1.686 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
.
Update for Microsoft Office 2007 (KB2508958)
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Ad-Aware
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
Adobe Shockwave Player
AIM 7
AnswerWorks 5.0 English Runtime
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft Panorama Maker 4
Atheros Driver Installation Program
Bing Bar
Bing Bar Platform
Bing Rewards Client Installer
Bonjour
Business Contact Manager for Outlook 2007 SP2
Cards_Calendar_OrderGift_DoMorePlugout
Compatibility Pack for the 2007 Office system
Conexant HD Audio
CyberLink YouCam
Download Updater (AOL LLC)
DVD Suite
EA Link
ESU for Microsoft Vista
Hauppauge MCE XP/Vista Software Encoder (2.0.25149)
HDAUDIO Soft Data Fax Modem with SmartCP
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Doc Viewer
HP Easy Setup - Frontend
HP Help and Support
HP Photosmart Essential 2.5
HP Quick Launch Buttons 6.30 E1
HP QuickPlay 3.6
HP QuickTouch 1.00 C4
HP Smart Web Printing 4.60
HP Total Care Advisor
HP Update
HP User Guides 0088
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
HPPhotoSmartDiscLabel_PaperLabel
HPPhotoSmartDiscLabel_PrintOnDisc
HPPhotoSmartDiscLabel_Tattoo
HPPhotoSmartDiscLabelContent1
hpphotosmartdisclabelplugin
HPPhotoSmartPhotobookHolidayPack1
HPPhotoSmartPhotobookModernPack1
HPPhotoSmartPhotobookPlayfulPack1
HPPhotoSmartPhotobookScrapbookPack1
HPPhotoSmartPhotobookWebPack1
IKEA Home Planner
iTunes
Java Auto Updater
Java(TM) 6 Update 2
Java(TM) 6 Update 20
LabelPrint
Lexmark Toolbar
Lexmark Tools for Office
Lexmark Z2400 Series
LightScribe System Software 1.10.13.1
Malwarebytes' Anti-Malware
McAfee SecurityCenter
Microsoft .NET Framework 3.5 SP1
Microsoft Default Manager
Microsoft Office 2003 Web Components
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Accounting 2007
Microsoft Office Accounting ADP Payroll Addin
Microsoft Office Accounting Equifax Addin
Microsoft Office Accounting Fixed Asset Manager
Microsoft Office Accounting PayPal Addin
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business Connectivity Components
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft UI Engine
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Move Media Player
Mozilla Firefox 4.0.1 (x86 en-US)
MSCU for Microsoft Vista
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 6.1
My HP Games
NetWaiting
Nikon Message Center
Nikon Transfer
NVIDIA Drivers
OGA Notifier 2.0.0048.0
Picasa 3
Power2Go
PowerDirector
PSSWCORE
QuickPlay SlingPlayer 0.4.4
QuickTime
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01
Safari
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2466156)
Security Update for 2007 Microsoft Office System (KB2509488)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Excel 2007 (KB2464583)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office Publisher 2007 (KB2284697)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Skype Toolbars
Skype™ 4.2
Slingbox Flash Tour
SlingPlayer
SmartWebPrinting
Synaptics Pointing Device Driver
The Sims™ Life Stories
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wrapper
TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wrapper
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2509470)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (KB2536413)
VideoToolkit01
Viewpoint Media Player
VoiceOver Kit
Vongo
WeatherBug Gadget
Windows Live ID Sign-in Assistant
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
5/31/2011 8:42:25 PM, Error: Microsoft-Windows-Kernel-WHEA [10] - Machine Check Event reported is a fatal Bus or Interconnect error. Memory Hierarchy Level: 2 Participation: 1 Request Type: 6 Memory/IO: 2 Address: 17863787061974115807
5/31/2011 8:38:56 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft SQL Server 2005 Express Edition Service Pack 3 (KB955706).
5/31/2011 8:30:25 PM, Error: Service Control Manager [7003] - The McAfee Network Agent service depends the following service: MfeFire. This service might not be installed.
5/31/2011 8:28:16 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the lxdqCATSCustConnectService service to connect.
5/31/2011 8:28:16 PM, Error: Service Control Manager [7003] - The McAfee Proxy Service service depends the following service: MfeFire. This service might not be installed.
5/31/2011 8:28:16 PM, Error: Service Control Manager [7003] - The McAfee Personal Firewall Service service depends the following service: MfeFire. This service might not be installed.
5/31/2011 8:28:16 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
5/31/2011 8:28:16 PM, Error: Service Control Manager [7000] - The lxdqCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
5/31/2011 8:26:36 PM, Error: Microsoft-Windows-Kernel-WHEA [10] - Machine Check Event reported is a fatal Bus or Interconnect error. Memory Hierarchy Level: 2 Participation: 3 Request Type: 6 Memory/IO: 2 Address: 10513762384624984535
5/31/2011 8:26:16 PM, Error: ACPI [6] - IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 13, function 0. Please contact your system vendor for technical assistance.
5/31/2011 8:26:16 PM, Error: ACPI [6] - IRQARB: ACPI BIOS does not contain an IRQ for the device in PCI slot 12, function 0. Please contact your system vendor for technical assistance.
.
==== End Of File ===========================
JackSp2011
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Posts: 3
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Re: McAfee not working, computer very slow, windows shows vi

Unread postby Cypher » June 3rd, 2011, 12:27 pm

Hi and welcome to Malware Removal Forum.
My name is Cypher, and I will be helping you with your malware problems.
This may or may not, solve other issues you have with your machine.
If you no longer require help i would be grateful if you would let me know.

Before we start please note the following important guidelines.
  • The instructions being given are for YOUR computer and system only!.
    Using these instructions on a different computer, can damage that computer and possibly make it inoperable!
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Absence of symptoms does not mean that everything is clear.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process.
  • Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
Backup your data - XP
Backup your data - Vista
Backup your data - windows 7


Vista Advice:
  • All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator.
  • Your Operating System in use comes with a inbuilt utility called User Access Control(UAC).
  • When prompted by this with anything I ask you to do carry out please select the option Allow.


  • Please download this tool from Microsoft.
  • Right click on MGADiag.exe and select Run As Administrator to run it.
  • Click Continue.
  • The program will run. It takes a while to finish the diagnosis, please be patient.
  • Once done, click on Copy.
  • Open Notepad and paste the contents in the window.
  • Save this file and copy/paste it in your next reply.

Next.

Upload File/Files for testing

Please go to jotti.org or Virustotal

Copy/paste this file and path into the white box at the top:
c:\users\alana\appdata\local\wfs.exe

Press Submit - this will submit the file for testing.
Please wait for all the scanners to finish then copy and paste the permalink (web address) in your next response.
Example of web address :
Image

Repeat the process for the following.
c:\users\alana\appdata\local\mck.exe


Logs/Information to Post in your Next Reply

  • MGADiag log.
  • Virustotal or jotti results.
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Cypher
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Re: McAfee not working, computer very slow, windows shows vi

Unread postby JackSp2011 » June 5th, 2011, 10:27 pm

The MGDiag.log is below. Neither of the 2 files existed. (c:\users\alana\appdata\local\wfs.exe and c:\users\alana\appdata\local\mck.ext). So I could not scan either of them. Hence no results from virustotal or jotti.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {CE7F55EB-7EC3-4DF8-9477-936D52AF8BF7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CE7F55EB-7EC3-4DF8-9477-936D52AF8BF7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2309020258-2567988938-1785545037</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9700 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071129000000.000000+000</Date></BIOS><HWID>7B303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>1E2A16CCDB3170E</Val><Hash>1t4Qy2zTZGoC6R40tfhZ1CkW51o=</Hash><Pid>81605-903-6801544-65350</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500061-02-1033-6000.0000-0272008
Installation ID: 005406077653965593273870341421692731232736676432981684
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: WQD8Q
License Status: Licensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAJJS0v2Dudhu84yC+gASIzAaYmGDwakQs8vSm1djLHmOsVniq

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP NVIDIA MCP67-M
SRAT AMD HAMMER
HPET PTLTD HPETTBL
BOOT PTLTD $SBFTBL$
MCFG PTLTD MCFG
TCPA Phoeni x
SSDT PTLTD POWERNOW
SLIC HPQOEM SLIC-MPC
JackSp2011
Active Member
 
Posts: 3
Joined: May 31st, 2011, 11:04 pm

Re: McAfee not working, computer very slow, windows shows vi

Unread postby Cypher » June 6th, 2011, 5:26 am

Hi JackSp2011.

I see you already have Malwarebytes Anti-Malware installed:

  • Launch the application, Check for Updates >> Perform Quick Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Next.

Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now right-click on RKUnhookerLE.exe and select "Run As Administrator" to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth, Files, Code Hooks. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • * This can take a while. Please be patient *.
  • Save the report somewhere where you can find it. Click Close.
  • Copy the entire contents of this log in you're next reply.
  • This log can be lengthy you may have to post it in separate replies.
  • Note: You may get the following warning - it is ok - just ignore it:
    "Rootkit Unhooker has detected a parasite inside itself!
    It is recommended to remove parasite, okay?"


Logs/Information to Post in your Next Reply

  • Malwarebytes log.
  • RKUnHooker log.
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Cypher
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Re: McAfee not working, computer very slow, windows shows vi

Unread postby Cypher » June 9th, 2011, 6:43 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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