The Kaspersky problem is nothing to be concerned about.
It often has difficulty running.
Do you use the GemPlus Smart Card Reader?
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Please run a full scan with Norton and let it remove anything it finds.
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Run MalwareBytes' Anti-Malware
- Start Malwarebytes' Anti-Malware.
- Click on The Update tab. Choose Check for Updates.
- If an update is found, it will download and install the latest version.
- If necessary, start Malwarebytes Anti-Malware again.
- Once the program is running, select Perform Quick Scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- If it shows any malware items, Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
- When completed, a log will open in Notepad. Please save it to a convenient location, and post the contents in your reply.
- The log can also be found using the "Logs" tab in the program. You can click any log listed to open its contents.
- Recent logs are named by time/date stamp in this format : mbam-log-2011-mm-dd(hour-min-sec).txt
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Please download MiniToolBox and run it.
Check ONLY the following in the list:
- Flush DNS
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Check Hard Disk For Errors
Press Start->Run, then type or copy/paste the following command into the box and press OK:
- Code: Select all
cmd /c chkdsk c: |find /v "percent" >> "%userprofile%\desktop\checkhd.txt"
A file and icon named checkhd.txt should appear on your Desktop. Please post the contents of this file.
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So, In Your Reply, we will be looking for the following :
The contents of:
- the Malwarebytes log
- the message from MiniToolbox
- checkhd.txt from the disk check
- comments about the Norton scan and Gem Plus
askey127