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cannot download dds files.

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cannot download dds files.

Unread postby t-risk7 » May 24th, 2011, 9:35 am

Pop up from "ms removal tool" says computer infected. Don't know what ms removal tool is. Have AVG Free. Says AVG is infected. MS Removal tool warning Click this box to register ms removal tool. Spyware detected. MS Removal runs scan. Comes up with a list of spyware, trojans, worms, etc. Is MS removal tool a virus in itself?
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Re: cannot download dds files.

Unread postby NonSuch » May 24th, 2011, 2:20 pm

MS Removal Tool is not a removal tool, it is malware!

You may have difficulty downloading or running certain programs, including DDS. However, in order for us to help you it is necessary that you provide us with a DDS log, and it is possible you may be able to do this by following these instructions:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your DDS log. If you are unable to create and post a DDS log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the guideline posted here: >Guideline for posting your DDS log<
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