searchqu/406 issue and new router

[lewim1607]

Hello,

Apologies for the lack of logs but I'm trying to solve my mother's problems over the phone and so just looking for an indication of the issue at the minute.

After changing the router, regardless of the browser used she get's Connection failed/Page cannot load etc errors and then something about searchqu.com/406. However, after one of these error pages she is then able to load a page. On the next page however or after a moment another error page loads.

As I understand it, this is some sort of malware. I have no idea when it is redirecting why it isn't connecting and also why this problem has appeared after changing the router.

She has an old laptop running Windows 2000 and also has AVG installed if that makes any difference. She isn't daft and hasn't downloaded any smileys or an iLivid toolbar or something which has come up in some discussions.

Again apologies if this is very unhelpful, but just looking for a general direction to head in.

Thank you,
"Son tearing hair out over the phone" lewim1607

[askey127]

Hi lewim1607,
*** This is the only response we will make in this post ***
We no longer provide help for Win2000 machines (it's hopeless).
Win2000 is no longer supported by Microsoft, and no further patches, although necessary/desirable, will be provided.
This means that Win2000 machines are inherently insecure, and will not get any better.
You should assume that any Win2000 machine will get infected repeatedly, and any important data used or saved on it will be stolen.
It is not feasible to try an fix one using online methods.

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About the Router

If you use a router, wireless or wired, make sure that the administrator password for the router installation has been changed to one that you chose.
If the default password is retained, robots will find it, and the remote attacker can install his own server address in between you and your Internet Provider. (The default passwords are published).
(This is not the password you may need to connect to your wireless network. It's the one you have to enter in the setup screen WHEN YOU SET UP the ROUTER.)
In case the router has been hacked, other machines connected to the same router will see the same type of redirect symptoms.
If you go into the router installation routine, you can take a quick look at the IP addresses in the router setup to make sure no changes have been made.

You may need Tech Help from the Internet Provider, or the original instructions, to make sure this is correct.
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Searchqu Notes if you find them useful:
In the case of searchqu redirects due to PC spyware, the following are items that have been directly involved in some previous incidents:

Any Files or folders with the following included in the names:
Fun4IM
Bandoo
Searchqu
iLivid
whitesmoke

Any registry entries or browser add-ons containing the following strings:
Fun4IM
Bandoo
Searchqu
iLivid
whitesmoke

askey127

[lewim1607]

Thank you for the help. Tempted to just buy her a new one to save me the trouble.

Cheers

[askey127]

Since we are not able to help with this product, this topic is now closed.

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