Apologies for the lack of logs but I'm trying to solve my mother's problems over the phone and so just looking for an indication of the issue at the minute.
After changing the router, regardless of the browser used she get's Connection failed/Page cannot load etc errors and then something about searchqu.com/406. However, after one of these error pages she is then able to load a page. On the next page however or after a moment another error page loads.
As I understand it, this is some sort of malware. I have no idea when it is redirecting why it isn't connecting and also why this problem has appeared after changing the router.
She has an old laptop running Windows 2000 and also has AVG installed if that makes any difference. She isn't daft and hasn't downloaded any smileys or an iLivid toolbar or something which has come up in some discussions.
Again apologies if this is very unhelpful, but just looking for a general direction to head in.
"Son tearing hair out over the phone" lewim1607