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Removal help needed for virus:XP Internet Security 2011

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Removal help needed for virus:XP Internet Security 2011

Unread postby Teacher » May 19th, 2011, 3:56 am

Main problem: .exe files are no longer recognized and trying to open them leads to a circular loop of "what application do you want to use?" dialog boxes. This happened after clicking on the XP Internet Security 2011 OK boxes.

Ran "HiJack This" program...not sure what to do with it. I have the hijackthis.log if needed.
Malwarebytes will not load the reference or language libraries so it won't run.
Free SpyDoctor needs payment to fix anything...I'm afraid to pay for this as the virus "XP Internet Security 2011" had the same message which gave me this virus in the first place.
Spybot Search and Destroy... came up with 4 registry files listed under "Zango" and I deleted them.
I ran the following code as a text message to help fix the registry:
____________
Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\Software\Classes\.exe\shell\open\command]
[-HKEY_CURRENT_USER\Software\Classes\secfile\shell\open\command]
[-HKEY_CLASSES_ROOT\.exe\shell\open\command]

[HKEY_CLASSES_ROOT\.exe]
@="exefile"
"Content Type"="application/x-msdownload"

[-HKEY_CLASSES_ROOT\secfile]
_________________

Please help if you can. I would really appreciate it.


Here is the DDS.txt file:
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Glenn&Carole at 2:51:40.62 on Wed 05/18/2011
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.511.124 [GMT -7:00]
.
AV: McAfee VirusScan *Enabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee\msc\mcupdui.exe
C:\Documents and Settings\Glen\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com/
uInternet Settings,ProxyOverride = localhost
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [AdobeBridge]
uRun: [SearchEngineProtection] c:\program files\gamesbar\SearchEngineProtection.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [SW20] c:\windows\system32\sw20.exe
mRun: [SW24] c:\windows\system32\sw24.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [LogitechVideoRepair] c:\program files\logitech\video\ISStart.exe
mRun: [USIUDF_Eject_Monitor] c:\program files\common files\ulead systems\dvd\USISrv.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechVideoTray] c:\program files\logitech\video\LogiTray.exe
mRun: [<NO NAME>]
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
dRunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LDMConf.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\glenn old drive\program files\winzip\WZQKPICK.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {1A93C934-025B-4c3a-B38E-9654A7003239} - {6F282B65-56BF-4BD1-A8B2-A4449A05863D}
DPF: {1D082E71-DF20-4AAF-863B-596428C49874} - hxxp://www.worldwinner.com/games/v50/tpir/tpir.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/v ... .2.5.0.cab
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\wpdshserviceobj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-10-26 385880]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2010-9-6 203280]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-10-26 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-10-26 144704]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-10-26 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-10-26 80136]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2011-5-18 35368]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-10-26 40648]
S2 0308511305710560mcinstcleanup;McAfee Application Installer Cleanup (0308511305710560);c:\windows\temp\030851~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\windows\temp\030851~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-10-26 34376]
S3 PID_0920;Logitech QuickCam Express(PID_0920);c:\windows\system32\drivers\lv532av.sys --> c:\windows\system32\drivers\LV532AV.SYS [?]
S3 U6000ALL;HDTV110 TV Box(ALL);c:\windows\system32\drivers\dmdcap.sys [2009-10-9 230784]
S3 vsdatant;vsdatant;\??\c:\windows\system32\vsdatant.sys --> c:\windows\system32\vsdatant.sys [?]
.
=============== Created Last 30 ================
.
2011-05-18 09:22:39 35368 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2011-05-18 09:15:26 388096 ----a-r- c:\docume~1\glen\applic~1\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-05-18 09:15:22 -------- d-----w- c:\program files\Trend Micro
2011-05-18 06:23:48 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2011-05-14 17:04:05 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-05-14 17:04:01 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-14 17:04:01 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
.
==================== Find3M ====================
.
.
============= FINISH: 2:52:16.85 ===============



Here is the Attach.txt file:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_11-03-05.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 10/2/2009 3:06:02 PM
System Uptime: 5/18/2011 2:04:40 AM (0 hours ago)
.
Motherboard: MICRO-STAR INC. | | MS-6580
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz | FC-478 | 2800/200mhz
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz | FC-478 | 2800/200mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 115 GiB total, 104.378 GiB free.
D: is CDROM (UDF)
E: is CDROM ()
F: is FIXED (NTFS) - 115 GiB total, 114.968 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP372: 4/21/2011 5:29:00 PM - Software Distribution Service 3.0
RP373: 5/8/2011 12:10:54 PM - System Checkpoint
RP374: 5/18/2011 2:15:20 AM - Installed HiJackThis
.
==== Installed Programs ======================
.
3D Frog Frenzy
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Media Player
Adobe Reader 8.1.4
Awakening The Dreamless Castle
BufferChm
Card Games
Compatibility Pack for the 2007 Office system
CP_AtenaShokunin1Config
CP_CalendarTemplates1
CP_Package_Basic1
CP_Panorama1Config
CueTour
Destinations
DeviceFunctionQFolder
DeviceManagementQFolder
EPSON Stylus CX8400 Series Scanner Driver Update
eSupportQFolder
FullDPAppQFolder
GamesBar 2.0.1.78
Genesys USB Mass Storage Device
HiJackThis
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Deskjet 5400 series
HP Image Zone 5.0
HP Imaging Device Functions 5.0
HP Product Assistant
HP Solution Center & Imaging Support Tools 5.0
HP Update
HPDeskjet5400Series
HPProductAssistant
InstantShareDevices
Logitech Desktop Messenger
Logitech Print Service
Logitech QuickCam
Logitech® Camera Driver
Malwarebytes' Anti-Malware
McAfee SecurityCenter
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft Office XP Standard
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Move Media Player
MSN
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB973686)
NetZero For Cosmi
NVIDIA Drivers
OGA Notifier 2.0.0048.0
Pat Sajak’s Trivia Gems
PhotoGallery
PowerDVD
QuickTime
RandMap
Realtek AC'97 Audio
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Media Encoder (KB954156)
Security Update for Windows Media Encoder (KB979332)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971032)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165-v2)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB981349)
SkinsHP1
Software Update for Web Folders
SolutionCenter
Sonic Foundry Vegas
Sonic Foundry Vegas Streaming Media Components
Sonic Foundry Vegas Video 2.0
Sonic Foundry Video Capture 2.0
Sonic_PrimoSDK
Status
Top 20 Solid Gold Games
TrayApp
UDF File System Driver
Ulead Photo Explorer 8.0 SE
Uniblue RegistryBooster 2010
Unload
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
WebReg
Who Wants To Be A Millionaire
Windows Genuine Advantage Notifications (KB905474)
Windows Media Encoder 9 Series
Windows Media Tools 4.0
Windows XP Hotfix - KB885884
WinZip 12.1
.
==== Event Viewer Messages From Past Week ========
.
5/18/2011 12:57:30 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips intelppm
5/17/2011 4:32:58 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
5/17/2011 3:37:07 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the RemoteRegistry service.
5/14/2011 9:59:35 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
5/14/2011 9:25:01 AM, error: atapi [9] - The device, \Device\Ide\IdePort1, did not respond within the timeout period.
5/14/2011 12:59:00 PM, error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the McAfee Real-time Scanner service, but this action failed with the following error: An instance of the service is already running.
5/14/2011 12:58:03 PM, error: Service Control Manager [7031] - The McAfee Real-time Scanner service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
5/14/2011 12:27:06 PM, error: Service Control Manager [7034] - The Windows Image Acquisition (WIA) service terminated unexpectedly. It has done this 1 time(s).
5/14/2011 12:26:34 PM, error: Service Control Manager [7034] - The PCTEL Speaker Phone service terminated unexpectedly. It has done this 1 time(s).
5/14/2011 12:26:26 PM, error: Service Control Manager [7034] - The McAfee Anti-Spam Service service terminated unexpectedly. It has done this 1 time(s).
5/14/2011 10:01:11 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service McNASvc with arguments "" in order to run the server: {24F616A1-B755-4053-8018-C3425DC8B68A}
5/14/2011 10:00:31 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips intelppm IPSec mfehidk MPFP MRxSmb NetBIOS NetBT RasAcd Rdbss Tcpip
5/14/2011 10:00:31 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
5/14/2011 10:00:31 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/14/2011 10:00:31 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/14/2011 10:00:31 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
5/14/2011 1:33:20 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
5/14/2011 1:06:05 PM, error: Service Control Manager [7034] - The McAfee Real-time Scanner service terminated unexpectedly. It has done this 3 time(s).
5/14/2011 1:01:51 PM, error: Service Control Manager [7031] - The McAfee Real-time Scanner service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
5/11/2011 4:31:24 PM, error: Service Control Manager [7034] - The NVIDIA Display Driver Service service terminated unexpectedly. It has done this 1 time(s).
5/11/2011 4:31:17 PM, error: Service Control Manager [7000] - The adfs service failed to start due to the following error: The system cannot find the file specified.
.
==== End Of File ===========================



Thank you,
Glenn
Teacher
Active Member
 
Posts: 7
Joined: May 19th, 2011, 3:24 am
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Re: Removal help needed for virus:XP Internet Security 2011

Unread postby melboy » May 20th, 2011, 3:10 pm

Hi and welcome to the MR forums. :)

I'm melboy and I am going to try to help you with your problem. Please take note of the following:

  1. I will be working on your Malware issues this may or may not solve other issues you have with your machine.
  2. The fixes are specific to your problem and should only be used for this issue on this machine.
  3. If you don't know or understand something, please don't hesitate to ask.
  4. Please refrain from making any further changes to your computer (Install/Uninstall programs, delete files, edit the registry, etc...)
  5. Please DO NOT run any other tools or scans whilst I am helping you.
  6. It is important that you reply to this thread. Do not start a new topic.
  7. DO NOT attach logs unless requested to. Please copy/paste all requested logs into your replies.
  8. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  9. Absence of symptoms does not mean that everything is clear.


NOTE: Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.


IMPORTANT: Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.



No Reply Within 3 Days Will Result In Your Topic Being Closed!! If you need more time, please inform me.


==================================================


Rkill

Please download Rkill from one of the two following links and save to your Desktop:

One, Two,

  • Double click on Rkill.
  • A command window will open then disappear upon completion. This is normal, and your desktop may temporarily disappear. Do not be alarmed.
  • Notepad will open, please post the contents in your next reply. (The log can also be found at C:\Rkill.txt)
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If you recieve a message that rkill is an infection, do not be concerned. This message is just a fake warning given by rogue malware when it terminates programs that may potentially remove it.
If you encounter infections that give a fake warning and close Rkill, a trick is to leave the fake warning on the screen and then run Rkill again. By not closing the fake warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the rogue processes.


If you still find that due to the malware you cannot run the copy of Rkill you have downloaded, please try a copy from any of the other links untill you find one that works.



Malwarebytes' Anti-Malware (MBAM)

As you have Malwarebytes' Anti-Malware installed on your computer. Could you please do a scan using these settings:

  • Open Malwarebytes' Anti-Malware
  • Select the Update tab
  • Click Check for Updates
  • After the update have been completed, Select the Scanner tab.
  • Select Perform Quick scan, then click on Scan
  • When done, you will be prompted. Click OK. If Items are found, then click on Show Results
  • Check all items then click on Remove Selected
  • After it has removed the items, Notepad will open. Please post this log in your next reply.

    The log can also be found here:
    1. C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
    2. Or via the Logs tab when the application is started.

Note: MBAM may ask to reboot your computer so it can continue with the removal process, please do so immediately.
Failure to reboot will prevent MBAM from removing all the malware.



random's system information tool (RSIT)

  • Download random's system information tool (RSIT) by random/random from HERE and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open:
    • log.txt (<<will be maximized)
    • info.txt (<<will be minimized)
  • Post both of these logs in your next reply (Sometimes you have to make several post to get the logs posted.)




In your next reply:
  1. RSIT log.txt
  2. RSIT info.txt
  3. Mbam log
  4. Rkill.txt
User avatar
melboy
MRU Expert
MRU Expert
 
Posts: 3670
Joined: July 25th, 2008, 4:25 pm
Location: UK

Re: Removal help needed for virus:XP Internet Security 2011

Unread postby Teacher » May 21st, 2011, 1:49 am

Thank you so much for your reply.

Unfortunately the Malwarebytes' Anti-Malware program could not find the ref.dll file nor any of the language files needed to complete the installation on my computer. Therefore it would not run.
Since running virus removal programs seems to be a problem I have taken my computer into a repair shop to have them fix it.

I hope I haven't wasted your time. If you know how to get the Malwarebytes' Anti-Malware program to run on my system, I'll stop the workorder at the computer repair shop and continue with your excellently described instructions to see if you are able to clean the computer. This way others can learn from my experience as well.

Please let me know if it would be better for me to continue with the computer repair shop or not.

Kindest regards,
Glenn
Teacher
Active Member
 
Posts: 7
Joined: May 19th, 2011, 3:24 am

Re: Removal help needed for virus:XP Internet Security 2011

Unread postby melboy » May 21st, 2011, 9:38 am

Hi

The choice is yours regarding the repair shop, you really haven't wasted my time. ;)

However, as you took it in so soon after posting for help here, I'm guessing you require full use of it promptly - that is something that alas we cannot guarantee in an online environment such as this. Whilst we try to fix things as quickly and as safely as we possibly can - there are no guarantees (I refer you to the "important" information in my welcome speech). If it is the case that you require it working properly, quickly, then you'd be better with the faster turnaround time offered by your local technician.

I am confident though that we would have been able to fix this given time.
The knowledge we have & the tools we use enables us to not only remove the malware, but to also undo much of the damage caused and changes made by the malware.

Something that I can give you if you would like (that you may not get from the shop) is further advice on how to better secure your system and help prevent further malware infestations.

Please let me know. :)
User avatar
melboy
MRU Expert
MRU Expert
 
Posts: 3670
Joined: July 25th, 2008, 4:25 pm
Location: UK

Re: Removal help needed for virus:XP Internet Security 2011

Unread postby Teacher » May 21st, 2011, 4:22 pm

Hello Melboy,

I rescued my computer from the local shop and have continued per your instructions above. Please find below the appropriate logs as requested.

The shop actually got my Malwarebytes working and may have added additional anti-virus software to my computer. Let me know if you'd like me to run DDS again.

I'm still concern about the registry as well.

Thank you so much for continuing with me. You have my confidence and I look forward to your reply.

~Glenn
_______________________________________________

1. This is the RSIT log.txt info:

Logfile of random's system information tool 1.08 (written by random/random)
Run by Glenn&Carole at 2011-05-21 13:00:53
Microsoft Windows XP Professional Service Pack 2
System drive C: has 107 GB (91%) free of 118 GB
Total RAM: 511 MB (30% free)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:01:13 PM, on 5/21/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.20583)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Ulead Systems\DVD\USISrv.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Gamesbar\SearchEngineProtection.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\glenn old drive\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\WINDOWS\explorer.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Glen\Desktop\RSIT.exe
C:\Program Files\trend micro\Glenn&Carole.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SW20] C:\WINDOWS\system32\sw20.exe
O4 - HKLM\..\Run: [SW24] C:\WINDOWS\system32\sw24.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [USIUDF_Eject_Monitor] C:\Program Files\Common Files\Ulead Systems\DVD\USISrv.exe
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SearchEngineProtection] C:\Program Files\Gamesbar\SearchEngineProtection.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\glenn old drive\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {1A93C934-025B-4c3a-B38E-9654A7003239} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: GamesBar - {1A93C934-025B-4c3a-B38E-9654A7003239} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1D082E71-DF20-4AAF-863B-596428C49874} (TPIR Control) - http://www.worldwinner.com/games/v50/tpir/tpir.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/v ... .2.5.0.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 9093 bytes

======Scheduled tasks folder======

C:\WINDOWS\tasks\McDefragTask.job
C:\WINDOWS\tasks\McQcTask.job
C:\WINDOWS\tasks\OGALogon.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-22 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{27B4851A-3207-45A2-B947-BE8AFE6163AB}]
McAfee Phishing Filter - c:\progra~1\mcafee\msk\mskapbho.dll [2009-10-02 246800]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}]
scriptproxy - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll [2011-03-30 66880]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D425283-D487-4337-BAB6-AB8354A81457}]
Search Toolbar - C:\Program Files\Search Toolbar\SearchToolbar.dll [2010-04-08 271024]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B164E929-A1B6-4A06-B104-2CD0E90A88FF}]
McAfee SiteAdvisor BHO - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll [2009-01-29 145424]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - McAfee SiteAdvisor Toolbar - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll [2009-01-29 145424]
{9D425283-D487-4337-BAB6-AB8354A81457} - Search Toolbar - C:\Program Files\Search Toolbar\SearchToolbar.dll [2010-04-08 271024]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"SoundMan"=C:\WINDOWS\SOUNDMAN.EXE [2005-07-22 81920]
"NvCplDaemon"=C:\WINDOWS\system32\NvCpl.dll [2005-12-14 7323648]
"nwiz"=nwiz.exe /install []
"SW20"=C:\WINDOWS\system32\sw20.exe [2006-01-03 208896]
"SW24"=C:\WINDOWS\system32\sw24.exe [2006-01-03 69632]
"NvMediaCenter"=C:\WINDOWS\system32\NvMcTray.dll [2005-12-14 86016]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-10-15 39792]
"LogitechVideoRepair"=C:\Program Files\Logitech\Video\ISStart.exe [2004-02-25 454656]
"USIUDF_Eject_Monitor"=C:\Program Files\Common Files\Ulead Systems\DVD\USISrv.exe [2003-12-13 81920]
"mcagent_exe"=C:\Program Files\McAfee.com\Agent\mcagent.exe [2009-10-29 1218008]
"HP Software Update"=C:\Program Files\HP\HP Software Update\HPWuSchd2.exe [2008-12-08 54576]
"LVCOMSX"=C:\WINDOWS\system32\LVCOMSX.EXE [2004-02-25 221184]
"LogitechVideoTray"=C:\Program Files\Logitech\Video\LogiTray.exe [2004-02-25 212992]
""= []
"McENUI"=C:\PROGRA~1\McAfee\MHN\McENUI.exe [2009-07-07 1176808]
"Malwarebytes' Anti-Malware"=C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe [2011-05-18 449584]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"Malwarebytes' Anti-Malware"=C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe [2011-05-18 449584]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe [2004-08-03 15360]
"MSMSGS"=C:\Program Files\Messenger\msmsgs.exe [2007-09-20 1694208]
"AdobeBridge"= []
"SearchEngineProtection"=C:\Program Files\Gamesbar\SearchEngineProtection.exe [2010-07-05 544768]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
HP Image Zone Fast Start.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
Logitech Desktop Messenger.lnk - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE
WinZip Quick Pick.lnk - C:\glenn old drive\Program Files\WinZip\WZQKPICK.EXE

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\WgaLogon]
C:\WINDOWS\system32\WgaLogon.dll [2009-03-10 239496]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\wpdshserviceobj.dll [2007-09-19 133632]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\MCODS]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\MpfService]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"DisableTaskMgr"=0

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=0

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"HonorAutoRunSetting"=1
"NoFolderOptions"=0

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Program Files\Logitech\Desktop Messenger\8876480\Program\backWeb-8876480.exe"="C:\Program Files\Logitech\Desktop Messenger\8876480\Program\backWeb-8876480.exe:*:Disabled:backWeb-8876480"
"C:\Program Files\Messenger\msmsgs.exe"="C:\Program Files\Messenger\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe"="C:\Program Files\Common Files\McAfee\MNA\McNASvc.exe:*:Enabled:McAfee Network Agent"
"C:\Documents and Settings\Administrator\Desktop\MalwarebytesPortable\App\Malwarebytes\mbam.exe"="C:\Documents and Settings\Administrator\Desktop\MalwarebytesPortable\App\Malwarebytes\mbam.exe:*:Enabled:Malwarebytes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Documents and Settings\Administrator\Desktop\MalwarebytesPortable\App\Malwarebytes\mbam.exe"="C:\Documents and Settings\Administrator\Desktop\MalwarebytesPortable\App\Malwarebytes\mbam.exe:*:Enabled:Malwarebytes"

======List of files/folders created in the last 1 months======

2011-05-21 13:00:53 ----D---- C:\rsit
2011-05-21 12:36:55 ----A---- C:\WINDOWS\system32\drivers\mbamswissarmy.sys
2011-05-21 12:36:50 ----A---- C:\WINDOWS\system32\drivers\mbam.sys
2011-05-21 12:36:49 ----D---- C:\Program Files\Malwarebytes' Anti-Malware
2011-05-21 10:17:34 ----D---- C:\Documents and Settings\Glen\Application Data\Malwarebytes
2011-05-21 10:10:45 ----ASH---- C:\hiberfil.sys
2011-05-20 18:38:14 ----D---- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2011-05-20 18:37:18 ----D---- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2011-05-18 02:22:39 ----A---- C:\WINDOWS\system32\drivers\mfebopk.sys
2011-05-18 02:15:22 ----D---- C:\Program Files\Trend Micro
2011-05-18 00:55:48 ----SHD---- C:\WINDOWS\CSC
2011-05-17 23:23:48 ----D---- C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2011-05-14 10:04:05 ----D---- C:\Documents and Settings\All Users\Application Data\Malwarebytes-BackupByMalwarebytesPortable
2011-05-14 10:04:01 ----A---- C:\WINDOWS\system32\drivers\mbam.sys.bak
2011-05-14 09:58:46 ----A---- C:\WINDOWS\ntbtlog.txt

======List of files/folders modified in the last 1 months======

2011-05-21 13:01:06 ----D---- C:\WINDOWS\Temp
2011-05-21 12:36:55 ----D---- C:\WINDOWS\system32\drivers
2011-05-21 12:36:49 ----RD---- C:\Program Files
2011-05-21 12:33:43 ----D---- C:\WINDOWS\Prefetch
2011-05-21 12:27:39 ----D---- C:\WINDOWS
2011-05-21 10:58:54 ----A---- C:\WINDOWS\SchedLgU.Txt
2011-05-20 18:15:50 ----D---- C:\WINDOWS\system32\CatRoot2
2011-05-20 13:07:20 ----HD---- C:\WINDOWS\inf
2011-05-20 08:34:58 ----D---- C:\Program Files\McAfee
2011-05-18 02:15:28 ----SHD---- C:\WINDOWS\Installer
2011-05-18 02:15:26 ----SD---- C:\Documents and Settings\Glen\Application Data\Microsoft
2011-05-17 17:04:18 ----SHD---- C:\RECYCLER
2011-05-14 10:55:23 ----D---- C:\Documents and Settings\All Users\Application Data\GamesBar
2011-05-14 09:59:12 ----D---- C:\Documents and Settings
2011-05-07 12:31:01 ----D---- C:\WINDOWS\pchealth
2011-04-24 17:03:41 ----D---- C:\Program Files\Outlook Express

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R0 agp440;Intel AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\agp440.sys [2004-08-03 42368]
R0 mfehidk;McAfee Inc. mfehidk; C:\WINDOWS\system32\drivers\mfehidk.sys [2010-05-31 385880]
R0 ohci1394;VIA OHCI Compliant IEEE 1394 Host Controller; C:\WINDOWS\system32\DRIVERS\ohci1394.sys [2007-09-19 61312]
R0 PxHelp20;PxHelp20; C:\WINDOWS\System32\Drivers\PxHelp20.sys [2005-01-26 20576]
R0 Vmodem;XP Vmodem; C:\WINDOWS\system32\DRIVERS\vmodem.sys [2001-08-17 604253]
R0 Vpctcom;XP Vpctcom; C:\WINDOWS\system32\DRIVERS\vpctcom.sys [2001-08-17 397502]
R0 Vvoice;XP Vvoice; C:\WINDOWS\system32\DRIVERS\vvoice.sys [2001-08-17 64605]
R1 intelppm;Intel Processor Driver; C:\WINDOWS\system32\DRIVERS\intelppm.sys [2007-09-19 36096]
R1 MPFP;MPFP; C:\WINDOWS\System32\Drivers\Mpfp.sys [2010-07-15 120136]
R1 USIUDF;USIUDF; C:\WINDOWS\System32\Drivers\USIUDF.sys [2003-12-02 281344]
R2 rspndr;Link-Layer Topology Discovery Responder; C:\WINDOWS\system32\DRIVERS\rspndr.sys [2007-09-19 62336]
R3 Afc;PPdus ASPI Shell; C:\WINDOWS\system32\drivers\Afc.sys [2005-02-23 11776]
R3 ALCXWDM;Service for Realtek AC97 Audio (WDM); C:\WINDOWS\system32\drivers\ALCXWDM.SYS [2005-07-26 3644032]
R3 Arp1394;1394 ARP Client Protocol; C:\WINDOWS\system32\DRIVERS\arp1394.sys [2007-09-19 60800]
R3 MBAMProtector;MBAMProtector; \??\C:\WINDOWS\system32\drivers\mbam.sys []
R3 mfeavfk;McAfee Inc. mfeavfk; C:\WINDOWS\system32\drivers\mfeavfk.sys [2011-03-30 80136]
R3 mfebopk;McAfee Inc. mfebopk; C:\WINDOWS\system32\drivers\mfebopk.sys [2011-03-30 35368]
R3 mfesmfk;McAfee Inc. mfesmfk; C:\WINDOWS\system32\drivers\mfesmfk.sys [2011-03-30 40648]
R3 NIC1394;1394 Net Driver; C:\WINDOWS\system32\DRIVERS\nic1394.sys [2007-09-19 61824]
R3 nv;nv; C:\WINDOWS\system32\DRIVERS\nv4_mini.sys [2005-12-14 3580480]
R3 Ptserlp;PCTEL Serial Device Driver for PCI; C:\WINDOWS\system32\DRIVERS\ptserlp.sys [2001-08-17 112574]
R3 rtl8139;Realtek RTL8139(A/B/C)-based PCI Fast Ethernet Adapter NT Driver; C:\WINDOWS\system32\DRIVERS\RTL8139.SYS [2004-08-03 20992]
R3 ULCDRHlp;ULCDRHlp; C:\WINDOWS\System32\Drivers\ULCDRHlp.sys [2003-10-18 27232]
R3 usbuhci;Microsoft USB Universal Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbuhci.sys [2007-09-19 20608]
S1 kbdhid;Keyboard HID Driver; C:\WINDOWS\system32\DRIVERS\kbdhid.sys [2004-08-03 14848]
S2 adfs;adfs; C:\WINDOWS\system32\drivers\adfs.sys []
S3 CCDECODE;Closed Caption Decoder; C:\WINDOWS\system32\DRIVERS\CCDECODE.sys [2004-07-09 16384]
S3 CVirtA;Cisco Systems VPN Adapter; C:\WINDOWS\system32\DRIVERS\CVirtA.sys [2007-01-18 5275]
S3 hidusb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2001-08-23 9600]
S3 HPZid412;IEEE-1284.4 Driver HPZid412; C:\WINDOWS\system32\DRIVERS\HPZid412.sys [2005-03-08 51120]
S3 HPZipr12;Print Class Driver for IEEE-1284.4 HPZipr12; C:\WINDOWS\system32\DRIVERS\HPZipr12.sys [2005-03-08 16496]
S3 HPZius12;USB to IEEE-1284.4 Translation Driver HPZius12; C:\WINDOWS\system32\DRIVERS\HPZius12.sys [2005-03-08 21744]
S3 mferkdk;McAfee Inc. mferkdk; C:\WINDOWS\system32\drivers\mferkdk.sys [2011-03-30 34376]
S3 mouhid;Mouse HID Driver; C:\WINDOWS\system32\DRIVERS\mouhid.sys [2007-09-19 12160]
S3 MPE;BDA MPE Filter; C:\WINDOWS\system32\DRIVERS\MPE.sys [2004-07-09 15104]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\WINDOWS\system32\drivers\MSTEE.sys [2002-12-12 5504]
S3 NABTSFEC;NABTS/FEC VBI Codec; C:\WINDOWS\system32\DRIVERS\NABTSFEC.sys [2004-07-09 83968]
S3 NdisIP;Microsoft TV/Video Connection; C:\WINDOWS\system32\DRIVERS\NdisIP.sys [2004-07-09 10112]
S3 PID_0920;Logitech QuickCam Express(PID_0920); C:\WINDOWS\system32\DRIVERS\LV532AV.SYS []
S3 QCMerced;Logitech QuickCam Communicate; C:\WINDOWS\system32\DRIVERS\LVCM.sys [2004-02-13 469696]
S3 SLIP;BDA Slip De-Framer; C:\WINDOWS\system32\DRIVERS\SLIP.sys [2004-07-09 10880]
S3 SONYPVU1;Sony USB Filter Driver (SONYPVU1); C:\WINDOWS\system32\DRIVERS\SONYPVU1.SYS [2001-08-17 7552]
S3 streamip;BDA IPSink; C:\WINDOWS\system32\DRIVERS\StreamIP.sys [2004-07-09 14976]
S3 TVICHW32;TVICHW32; \??\C:\WINDOWS\system32\DRIVERS\TVICHW32.SYS []
S3 U6000ALL;HDTV110 TV Box(ALL); C:\WINDOWS\system32\DRIVERS\dmdcap.sys [2007-06-08 230784]
S3 usbaudio;USB Audio Driver (WDM); C:\WINDOWS\system32\drivers\usbaudio.sys [2007-04-10 60032]
S3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\system32\DRIVERS\usbccgp.sys [2004-08-03 31616]
S3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\system32\DRIVERS\usbprint.sys [2004-08-03 25856]
S3 usbscan;USB Scanner Driver; C:\WINDOWS\system32\DRIVERS\usbscan.sys [2004-08-03 15104]
S3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2004-08-03 26496]
S3 vsdatant;vsdatant; \??\C:\WINDOWS\system32\vsdatant.sys []
S3 WSTCODEC;World Standard Teletext Codec; C:\WINDOWS\system32\DRIVERS\WSTCODEC.SYS [2004-07-09 18688]
S3 WudfPf;Windows Driver Foundation - User-mode Driver Framework Platform Driver; C:\WINDOWS\system32\DRIVERS\WudfPf.sys [2007-09-19 77568]
S3 WudfRd;Windows Driver Foundation - User-mode Driver Framework Reflector; C:\WINDOWS\system32\DRIVERS\wudfrd.sys [2007-09-19 82944]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 MBAMService;MBAMService; C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe [2011-05-18 366640]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service; C:\Program Files\McAfee\SiteAdvisor\McSACore.exe [2009-01-23 203280]
R2 mcmscsvc;McAfee Services; C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe [2010-06-10 865832]
R2 McNASvc;McAfee Network Agent; c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe [2009-07-07 2482848]
R2 McProxy;McAfee Proxy Service; c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe [2009-07-08 359952]
R2 McShield;McAfee Real-time Scanner; C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe [2011-03-30 144704]
R2 MpfService;McAfee Personal Firewall Service; C:\Program Files\McAfee\MPF\MPFSrv.exe [2009-10-27 895696]
R2 MSK80Service;McAfee Anti-Spam Service; C:\Program Files\McAfee\MSK\MskSrver.exe [2009-10-02 26640]
R2 NVSvc;NVIDIA Display Driver Service; C:\WINDOWS\system32\nvsvc32.exe [2005-12-14 143427]
R2 Pctspk;PCTEL Speaker Phone; C:\WINDOWS\system32\pctspk.exe [2001-08-17 86016]
R3 McSysmon;McAfee SystemGuards; C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe [2009-09-16 606736]
S2 Pml Driver HPZ12;Pml Driver HPZ12; C:\WINDOWS\system32\HPZipm12.exe [2007-08-09 73728]
S3 aspnet_state;ASP.NET State Service; C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_state.exe [2004-07-15 32768]
S3 MBackMonitor;MBackMonitor; C:\Program Files\McAfee\MBK\MBackMonitor.exe [2009-07-08 68112]
S3 McODS;McAfee Scanner; C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe [2010-02-24 365072]
S3 WMPNetworkSvc;Windows Media Player Network Sharing Service; C:\Program Files\Windows Media Player\WMPNetwk.exe [2006-10-18 913408]
S3 WudfSvc;Windows Driver Foundation - User-mode Driver Framework; C:\WINDOWS\system32\svchost.exe [2004-08-03 14336]

-----------------EOF-----------------

______________________________________

2. This is the RSIT info.txt info:

info.txt logfile of random's system information tool 1.08 2011-05-21 13:01:19

======Uninstall list======

-->rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
3D Frog Frenzy-->C:\WINDOWS\uninst.exe -f"C:\Program Files\Cosmi\3D Frog Frenzy\DeIsL1.isu" -c"C:\Program Files\Cosmi\3D Frog Frenzy\_ISREG32.DLL"
Adobe AIR-->c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater.exe -arp:uninstall
Adobe AIR-->MsiExec.exe /I{197A3012-8C85-4FD3-AB66-9EC7E13DB92E}
Adobe Flash Player 10 ActiveX-->C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_ActiveX.exe -maintain activex
Adobe Media Player-->msiexec /qb /x {39F6E2B4-CFE8-C30A-66E8-489651F0F34C}
Adobe Media Player-->MsiExec.exe /I{39F6E2B4-CFE8-C30A-66E8-489651F0F34C}
Adobe Reader 8.1.4-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81300000003}
Awakening The Dreamless Castle-->"C:\Program Files\MSN Games\Awakening The Dreamless Castle\Uninstall.exe" "C:\Program Files\MSN Games\Awakening The Dreamless Castle\install.log"
Card Games-->C:\WINDOWS\uninst.exe -f"C:\Program Files\Cosmi\Card Games\DeIsL1.isu" -c"C:\Program Files\Cosmi\Card Games\_ISREG32.DLL"
Compatibility Pack for the 2007 Office system-->MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
EPSON Stylus CX8400 Series Scanner Driver Update-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{24ADC0E4-8D3E-40C4-9106-F2DE5E9112F1}\Setup.exe" -l0x9
GamesBar 2.0.1.78-->C:\Program Files\GamesBar\uninst.exe
Genesys USB Mass Storage Device-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{B4BF87C8-3EEC-4774-82A2-584F109187B1}\SETUP.EXE"
HiJackThis-->MsiExec.exe /X{45A66726-69BC-466B-A7A4-12FCBA4883D7}
Hotfix for Windows Media Player 11 (KB939683)-->"C:\WINDOWS\$NtUninstallKB939683$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB952287)-->"C:\WINDOWS\$NtUninstallKB952287$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB970653-v3)-->"C:\WINDOWS\$NtUninstallKB970653-v3$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB976098-v2)-->"C:\WINDOWS\$NtUninstallKB976098-v2$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB979306)-->"C:\WINDOWS\$NtUninstallKB979306$\spuninst\spuninst.exe"
Hotfix for Windows XP (KB981793)-->"C:\WINDOWS\$NtUninstallKB981793$\spuninst\spuninst.exe"
HP Deskjet 5400 series-->C:\Program Files\HP\Digital Imaging\{EB57A16E-500D-43d7-85B9-FBE279EBBA6E}\setup\hpzscr01.exe -datfile hpfscr05.dat
HP Image Zone 5.0-->C:\Program Files\HP\Digital Imaging\uninstall\hpzscr01.exe -datfile hpqscr01.dat
HP Imaging Device Functions 5.0-->C:\Program Files\HP\Digital Imaging\DigitalImagingMonitor\hpzscr01.exe -datfile hpqbud01.dat
HP Product Assistant-->MsiExec.exe /I{36FDBE6E-6684-462B-AE98-9A39A1B200CC}
HP Solution Center & Imaging Support Tools 5.0-->C:\Program Files\HP\Digital Imaging\eSupport\hpzscr01.exe -datfile hpqbud05.dat
HP Update-->MsiExec.exe /X{818ABC3C-635C-4651-8183-D0E9640B7DD1}
Logitech Desktop Messenger-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{900B1197-53F5-4F46-A882-2CFFFE2EEDCB}\Setup.exe" -l0x9 UNINSTALL
Logitech Print Service-->C:\PROGRA~1\Logitech\PRINTS~1\UNWISE.EXE C:\PROGRA~1\Logitech\PRINTS~1\INSTALL.LOG
Logitech QuickCam-->MsiExec.exe /I{466B21EE-2858-4845-B2B3-056FC544DAA3}
Logitech® Camera Driver-->"C:\Program Files\Common Files\Logitech\QCDRV\BIN\SETUP.EXE" UNINSTALL REMOVEPROMPT
Malwarebytes' Anti-Malware version 1.51.0.600-->"C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"
McAfee SecurityCenter-->C:\Program Files\McAfee\MSC\mcuninst.exe
Microsoft .NET Framework 1.1 Security Update (KB979906)-->"C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\hotfix.exe" "C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M979906\M979906Uninstall.msp"
Microsoft .NET Framework 1.1-->msiexec.exe /X {CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}
Microsoft .NET Framework 1.1-->MsiExec.exe /X{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}
Microsoft Office XP Standard-->MsiExec.exe /I{91120409-6000-11D3-8CFE-0050048383C9}
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053-->MsiExec.exe /X{770657D0-A123-3C07-8E44-1C83EC895118}
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
MSN-->C:\Program Files\MSN\MsnInstaller\msninst.exe /Action:ARP
MSXML 4.0 SP2 (KB954430)-->MsiExec.exe /I{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}
MSXML 4.0 SP2 (KB973688)-->MsiExec.exe /I{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}
MSXML 6 Service Pack 2 (KB973686)-->MsiExec.exe /I{56EA8BC0-3751-4B93-BC9D-6651CC36E5AA}
NetZero For Cosmi-->MsiExec.exe /X{53CDAAAB-6D41-4A36-BAA4-90261DE31B13}
NVIDIA Drivers-->C:\WINDOWS\system32\nvudisp.exe UninstallGUI
OGA Notifier 2.0.0048.0-->MsiExec.exe /I{B2544A03-10D0-4E5E-BA69-0362FFC20D18}
Pat Sajak’s Trivia Gems-->"C:\Program Files\MSN Games\Pat Sajak’s Trivia Gems\Uninstall.exe" "C:\Program Files\MSN Games\Pat Sajak’s Trivia Gems\install.log"
PowerDVD-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\Setup.exe" -uninstall
QuickTime-->C:\WINDOWS\unvise32qt.exe C:\WINDOWS\system32\QuickTime\Uninstall.log
Realtek AC'97 Audio-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{FB08F381-6533-4108-B7DD-039E11FBC27E}\setup.exe" -l0x9 -removeonly
Security Update for Windows Internet Explorer 7 (KB938127-v2)-->"C:\WINDOWS\ie7updates\KB938127-v2-IE7\spuninst\spuninst.exe"
Security Update for Windows Media Encoder (KB954156)-->"C:\WINDOWS\$NtUninstallKB954156_WM9L$\spuninst\spuninst.exe"
Security Update for Windows Media Encoder (KB979332)-->"C:\WINDOWS\$NtUninstallKB979332_WM9L$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB952069)-->"C:\WINDOWS\$NtUninstallKB952069_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB954155)-->"C:\WINDOWS\$NtUninstallKB954155_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB968816)-->"C:\WINDOWS\$NtUninstallKB968816_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB973540)-->"C:\WINDOWS\$NtUninstallKB973540_WM9L$\spuninst\spuninst.exe"
Security Update for Windows Media Player (KB978695)-->"C:\WINDOWS\$NtUninstallKB978695_WM9$\spuninst\spuninst.exe"
Security Update for Windows Media Player 11 (KB954154)-->"C:\WINDOWS\$NtUninstallKB954154_WM11$\spuninst\spuninst.exe"
Security Update for Windows XP (KB2229593)-->"C:\WINDOWS\$NtUninstallKB2229593$\spuninst\spuninst.exe"
Security Update for Windows XP (KB923561)-->"C:\WINDOWS\$NtUninstallKB923561$\spuninst\spuninst.exe"
Security Update for Windows XP (KB938464-v2)-->"C:\WINDOWS\$NtUninstallKB938464-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB941569)-->"C:\WINDOWS\$NtUninstallKB941569$\spuninst\spuninst.exe"
Security Update for Windows XP (KB943055)-->"C:\WINDOWS\$NtUninstallKB943055$\spuninst\spuninst.exe"
Security Update for Windows XP (KB944653)-->"C:\WINDOWS\$NtUninstallKB944653$\spuninst\spuninst.exe"
Security Update for Windows XP (KB945553)-->"C:\WINDOWS\$NtUninstallKB945553$\spuninst\spuninst.exe"
Security Update for Windows XP (KB946026)-->"C:\WINDOWS\$NtUninstallKB946026$\spuninst\spuninst.exe"
Security Update for Windows XP (KB946648)-->"C:\WINDOWS\$NtUninstallKB946648$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950749)-->"C:\WINDOWS\$NtUninstallKB950749$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950762)-->"C:\WINDOWS\$NtUninstallKB950762$\spuninst\spuninst.exe"
Security Update for Windows XP (KB950974)-->"C:\WINDOWS\$NtUninstallKB950974$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951066)-->"C:\WINDOWS\$NtUninstallKB951066$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951376-v2)-->"C:\WINDOWS\$NtUninstallKB951376-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB951748)-->"C:\WINDOWS\$NtUninstallKB951748$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952004)-->"C:\WINDOWS\$NtUninstallKB952004$\spuninst\spuninst.exe"
Security Update for Windows XP (KB952954)-->"C:\WINDOWS\$NtUninstallKB952954$\spuninst\spuninst.exe"
Security Update for Windows XP (KB954600)-->"C:\WINDOWS\$NtUninstallKB954600$\spuninst\spuninst.exe"
Security Update for Windows XP (KB955069)-->"C:\WINDOWS\$NtUninstallKB955069$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956572)-->"C:\WINDOWS\$NtUninstallKB956572$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956744)-->"C:\WINDOWS\$NtUninstallKB956744$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956802)-->"C:\WINDOWS\$NtUninstallKB956802$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956803)-->"C:\WINDOWS\$NtUninstallKB956803$\spuninst\spuninst.exe"
Security Update for Windows XP (KB956844)-->"C:\WINDOWS\$NtUninstallKB956844$\spuninst\spuninst.exe"
Security Update for Windows XP (KB957097)-->"C:\WINDOWS\$NtUninstallKB957097$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958644)-->"C:\WINDOWS\$NtUninstallKB958644$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958687)-->"C:\WINDOWS\$NtUninstallKB958687$\spuninst\spuninst.exe"
Security Update for Windows XP (KB958869)-->"C:\WINDOWS\$NtUninstallKB958869$\spuninst\spuninst.exe"
Security Update for Windows XP (KB959426)-->"C:\WINDOWS\$NtUninstallKB959426$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960225)-->"C:\WINDOWS\$NtUninstallKB960225$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960803)-->"C:\WINDOWS\$NtUninstallKB960803$\spuninst\spuninst.exe"
Security Update for Windows XP (KB960859)-->"C:\WINDOWS\$NtUninstallKB960859$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961371-v2)-->"C:\WINDOWS\$NtUninstallKB961371-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB961501)-->"C:\WINDOWS\$NtUninstallKB961501$\spuninst\spuninst.exe"
Security Update for Windows XP (KB968537)-->"C:\WINDOWS\$NtUninstallKB968537$\spuninst\spuninst.exe"
Security Update for Windows XP (KB969059)-->"C:\WINDOWS\$NtUninstallKB969059$\spuninst\spuninst.exe"
Security Update for Windows XP (KB969947)-->"C:\WINDOWS\$NtUninstallKB969947$\spuninst\spuninst.exe"
Security Update for Windows XP (KB970238)-->"C:\WINDOWS\$NtUninstallKB970238$\spuninst\spuninst.exe"
Security Update for Windows XP (KB970430)-->"C:\WINDOWS\$NtUninstallKB970430$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971032)-->"C:\WINDOWS\$NtUninstallKB971032$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971468)-->"C:\WINDOWS\$NtUninstallKB971468$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971486)-->"C:\WINDOWS\$NtUninstallKB971486$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971557)-->"C:\WINDOWS\$NtUninstallKB971557$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971633)-->"C:\WINDOWS\$NtUninstallKB971633$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971657)-->"C:\WINDOWS\$NtUninstallKB971657$\spuninst\spuninst.exe"
Security Update for Windows XP (KB971961)-->"C:\WINDOWS\$NtUninstallKB971961$\spuninst\spuninst.exe"
Security Update for Windows XP (KB972270)-->"C:\WINDOWS\$NtUninstallKB972270$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973346)-->"C:\WINDOWS\$NtUninstallKB973346$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973354)-->"C:\WINDOWS\$NtUninstallKB973354$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973507)-->"C:\WINDOWS\$NtUninstallKB973507$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973525)-->"C:\WINDOWS\$NtUninstallKB973525$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973869)-->"C:\WINDOWS\$NtUninstallKB973869$\spuninst\spuninst.exe"
Security Update for Windows XP (KB973904)-->"C:\WINDOWS\$NtUninstallKB973904$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974112)-->"C:\WINDOWS\$NtUninstallKB974112$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974318)-->"C:\WINDOWS\$NtUninstallKB974318$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974392)-->"C:\WINDOWS\$NtUninstallKB974392$\spuninst\spuninst.exe"
Security Update for Windows XP (KB974571)-->"C:\WINDOWS\$NtUninstallKB974571$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975025)-->"C:\WINDOWS\$NtUninstallKB975025$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975467)-->"C:\WINDOWS\$NtUninstallKB975467$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975560)-->"C:\WINDOWS\$NtUninstallKB975560$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975561)-->"C:\WINDOWS\$NtUninstallKB975561$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975562)-->"C:\WINDOWS\$NtUninstallKB975562$\spuninst\spuninst.exe"
Security Update for Windows XP (KB975713)-->"C:\WINDOWS\$NtUninstallKB975713$\spuninst\spuninst.exe"
Security Update for Windows XP (KB977165-v2)-->"C:\WINDOWS\$NtUninstallKB977165-v2$\spuninst\spuninst.exe"
Security Update for Windows XP (KB977816)-->"C:\WINDOWS\$NtUninstallKB977816$\spuninst\spuninst.exe"
Security Update for Windows XP (KB977914)-->"C:\WINDOWS\$NtUninstallKB977914$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978037)-->"C:\WINDOWS\$NtUninstallKB978037$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978251)-->"C:\WINDOWS\$NtUninstallKB978251$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978262)-->"C:\WINDOWS\$NtUninstallKB978262$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978338)-->"C:\WINDOWS\$NtUninstallKB978338$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978542)-->"C:\WINDOWS\$NtUninstallKB978542$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978601)-->"C:\WINDOWS\$NtUninstallKB978601$\spuninst\spuninst.exe"
Security Update for Windows XP (KB978706)-->"C:\WINDOWS\$NtUninstallKB978706$\spuninst\spuninst.exe"
Security Update for Windows XP (KB979309)-->"C:\WINDOWS\$NtUninstallKB979309$\spuninst\spuninst.exe"
Security Update for Windows XP (KB979482)-->"C:\WINDOWS\$NtUninstallKB979482$\spuninst\spuninst.exe"
Security Update for Windows XP (KB979559)-->"C:\WINDOWS\$NtUninstallKB979559$\spuninst\spuninst.exe"
Security Update for Windows XP (KB979683)-->"C:\WINDOWS\$NtUninstallKB979683$\spuninst\spuninst.exe"
Security Update for Windows XP (KB980195)-->"C:\WINDOWS\$NtUninstallKB980195$\spuninst\spuninst.exe"
Security Update for Windows XP (KB980218)-->"C:\WINDOWS\$NtUninstallKB980218$\spuninst\spuninst.exe"
Security Update for Windows XP (KB980232)-->"C:\WINDOWS\$NtUninstallKB980232$\spuninst\spuninst.exe"
Security Update for Windows XP (KB981349)-->"C:\WINDOWS\$NtUninstallKB981349$\spuninst\spuninst.exe"
Sonic Foundry Vegas Streaming Media Components-->C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Sonic Foundry Vegas\Uninst2.isu"
Sonic Foundry Vegas Video 2.0-->MsiExec.exe /I{D61829F6-32EE-11D4-A705-0050DA1F1BF7}
Sonic Foundry Vegas-->C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Sonic Foundry Vegas\Uninst.isu"
Sonic Foundry Video Capture 2.0-->MsiExec.exe /I{463064A1-3605-11D4-A705-0050DA1F1BF7}
Top 20 Solid Gold Games-->C:\WINDOWS\uninst.exe -f"C:\Program Files\Cosmi\Top 20 Solid Gold\DeIsL1.isu" -c"C:\Program Files\Cosmi\Top 20 Solid Gold\_ISREG32.DLL"
UDF File System Driver-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6B7EB014-1EAF-4845-8BF7-AF442DCCC39E}\Setup.exe" -l0x9
Uniblue RegistryBooster 2010-->"C:\Program Files\Uniblue\RegistryBooster 2010\unins000.exe"
Update for Windows XP (KB932823-v3)-->"C:\WINDOWS\$NtUninstallKB932823-v3$\spuninst\spuninst.exe"
Update for Windows XP (KB955759)-->"C:\WINDOWS\$NtUninstallKB955759$\spuninst\spuninst.exe"
Update for Windows XP (KB967715)-->"C:\WINDOWS\$NtUninstallKB967715$\spuninst\spuninst.exe"
Update for Windows XP (KB968389)-->"C:\WINDOWS\$NtUninstallKB968389$\spuninst\spuninst.exe"
Update for Windows XP (KB971737)-->"C:\WINDOWS\$NtUninstallKB971737$\spuninst\spuninst.exe"
Update for Windows XP (KB973687)-->"C:\WINDOWS\$NtUninstallKB973687$\spuninst\spuninst.exe"
Update for Windows XP (KB973815)-->"C:\WINDOWS\$NtUninstallKB973815$\spuninst\spuninst.exe"
Who Wants To Be A Millionaire-->C:\WINDOWS\IsUninst.exe -fC:\PROGRA~1\DISNEY~1\WHOWAN~1\DeIsL1.isu
Windows Media Encoder 9 Series-->msiexec.exe /I {E38C00D0-A68B-4318-A8A6-F7D4B5B1DF0E}
Windows Media Encoder 9 Series-->MsiExec.exe /I{E38C00D0-A68B-4318-A8A6-F7D4B5B1DF0E}
Windows Media Tools 4.0-->C:\Program Files\Windows Media Components\Tools\_insttoo.exe /U
Windows XP Hotfix - KB885884-->C:\WINDOWS\$NtUninstallKB885884$\spuninst\spuninst.exe
WinZip 12.1-->MsiExec.exe /X{CD95F661-A5C4-44F5-A6AA-ECDD91C240B8}

======Security center information======

AV: McAfee VirusScan
FW: McAfee Personal Firewall

======System event log======

Computer Name: GLENNCAROLE
Event Code: 51
Message: An error was detected on device \Device\CdRom0 during a paging operation.

Record Number: 11950
Source Name: Cdrom
Time Written: 20110514100501.000000-420
Event Type: warning
User:

Computer Name: GLENNCAROLE
Event Code: 51
Message: An error was detected on device \Device\CdRom0 during a paging operation.

Record Number: 11949
Source Name: Cdrom
Time Written: 20110514100500.000000-420
Event Type: warning
User:

Computer Name: GLENNCAROLE
Event Code: 51
Message: An error was detected on device \Device\CdRom0 during a paging operation.

Record Number: 11948
Source Name: Cdrom
Time Written: 20110514100459.000000-420
Event Type: warning
User:

Computer Name: GLENNCAROLE
Event Code: 51
Message: An error was detected on device \Device\CdRom0 during a paging operation.

Record Number: 11947
Source Name: Cdrom
Time Written: 20110514100458.000000-420
Event Type: warning
User:

Computer Name: GLENNCAROLE
Event Code: 51
Message: An error was detected on device \Device\CdRom0 during a paging operation.

Record Number: 11946
Source Name: Cdrom
Time Written: 20110514100457.000000-420
Event Type: warning
User:

=====Application event log=====

Computer Name: GLENNCAROLE
Event Code: 1000
Message: Faulting application msimn.exe, version 6.0.2900.2180, faulting module unknown, version 0.0.0.0, fault address 0x084539c0.

Record Number: 390
Source Name: Application Error
Time Written: 20091103204822.000000-420
Event Type: error
User:

Computer Name: GLENNCAROLE
Event Code: 1001
Message: Fault bucket 885739633.

Record Number: 389
Source Name: Application Error
Time Written: 20091103204650.000000-420
Event Type: error
User:

Computer Name: GLENNCAROLE
Event Code: 1000
Message: Faulting application msimn.exe, version 6.0.2900.2180, faulting module inetcomm.dll, version 6.0.2900.3350, fault address 0x00029596.

Record Number: 388
Source Name: Application Error
Time Written: 20091103204629.000000-420
Event Type: error
User:

Computer Name: GLENNCAROLE
Event Code: 1001
Message: Fault bucket 63708004.

Record Number: 387
Source Name: Application Error
Time Written: 20091103204505.000000-420
Event Type: error
User:

Computer Name: GLENNCAROLE
Event Code: 1000
Message: Faulting application nsengine.exe, version 1.0.0.1, faulting module c4dll.dll, version 1.0.0.1, fault address 0x00022616.

Record Number: 386
Source Name: Application Error
Time Written: 20091103204455.000000-420
Event Type: error
User:

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"Path"=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program Files\Common Files\Ulead Systems\MPEG;C:\Program Files\Ulead Systems\Ulead DVD MovieFactory 3 Suite;C:\Program Files\Common Files\Ulead Systems\DVD
"windir"=%SystemRoot%
"FP_NO_HOST_CHECK"=NO
"OS"=Windows_NT
"PROCESSOR_ARCHITECTURE"=x86
"PROCESSOR_LEVEL"=15
"PROCESSOR_IDENTIFIER"=x86 Family 15 Model 2 Stepping 9, GenuineIntel
"PROCESSOR_REVISION"=0209
"NUMBER_OF_PROCESSORS"=2
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP

-----------------EOF-----------------

______________________________________

3. This is the Malwarebytes log:

Malwarebytes' Anti-Malware 1.51.0.600
http://www.malwarebytes.org

Database version: 6636

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11

5/21/2011 12:55:33 PM
mbam-log-2011-05-21 (12-55-32).txt

Scan type: Quick scan
Objects scanned: 174223
Time elapsed: 17 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


__________________________________________

4. This is the Rkill log:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 05/21/2011 at 12:33:53.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:

C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe


Rkill completed on 05/21/2011 at 12:34:45.
Teacher
Active Member
 
Posts: 7
Joined: May 19th, 2011, 3:24 am

Re: Removal help needed for virus:XP Internet Security 2011

Unread postby melboy » May 21st, 2011, 5:34 pm

Hi

Teacher wrote:I'm still concern about the registry as well
What are your concerns exactly? Do you still have problems running executables (.exe's)?
Teacher wrote:The shop actually got my Malwarebytes working
I'm not sure what they've done there. It's a slightly outdated version & there are signs of a unsupported portable version. We'll take a look at that later.

One major concern is Service pack 3 for XP is not yet installed. We'll tackle that when we're sure you are malware free. viewtopic.php?p=514344#p514344



Uninstall Programs

  • click on start
  • Click on control panel
  • Double click the icon add/remove programs
  • click on the first program in the list and click Remove
  • Continue through the list below (one at a time) until all programs have been removed.
  • If something isn't found, please continue with the next entry in the list.
GamesBar 2.0.1.78
Uniblue RegistryBooster 2010

Registry Cleaners

Re. Uniblue RegistryBooster 2010

I don't personally recommend the use of ANY registry cleaners. Here is an excerpt from a discussion on reg cleaners
Most reg cleaners aren't bad as such, but they aren't perfect and even the best have been known to cause problems. The point we are trying to make is that the risk of using one far outweighs any benefit. If it does work perfectly you will not see any difference. If it doesn't work properly you may end up with an expensive doorstop.

This post by Bill Castner is very informative: WhatTheTech Forum



Update Adobe Reader

Your Adobe Reader is out of date.
Older versions may have vulnerabilities that malware can use to infect your system.
Please download Adobe Reader X to your PC's desktop.
  • Uninstall via Start > Control Panel > Add/Remove Programs:
    Adobe Reader 8.1.4
  • Install the new downloaded updated software.
  • Then using the internal updater ensure the software is updated to the current increment 10.0.1
    • Open Adobe Reader go to > Help > Check for updates and allow the updater to check.
    • Click to download and install any necessary updates.



Fix HijackThis entries
  • Run HijackThis
  • Click on the do a system scan only button
  • Put a check beside all of the items listed below (if present):

    O2 - BHO: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll
    O3 - Toolbar: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll
    O4 - HKCU\..\Run: [SearchEngineProtection] C:\Program Files\Gamesbar\SearchEngineProtection.exe
    O9 - Extra button: (no name) - {1A93C934-025B-4c3a-B38E-9654A7003239} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: GamesBar - {1A93C934-025B-4c3a-B38E-9654A7003239} - C:\WINDOWS\system32\shdocvw.dll
  • Close all open windows and browsers/email etc...
  • Click on the Fix Checked button
  • When completed close the application.

REBOOT



Re-run DDS

Please disable any anti-malware program that will block scripts from running before running DDS.
  • Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, Please copy & paste the contents of :
    • DDS.txt
And post it in your next reply.



In your next reply:
  1. DDS.txt
  2. A description of how the computer is running now
User avatar
melboy
MRU Expert
MRU Expert
 
Posts: 3670
Joined: July 25th, 2008, 4:25 pm
Location: UK

Re: Removal help needed for virus:XP Internet Security 2011

Unread postby Teacher » May 21st, 2011, 8:55 pm

Hello Melboy,

I have uninstalled the GamesBar and Uniblue RegistryBooster.

Updated Adobe Reader.
Note: I had to uninstall the older version first and then install version X since the current installer does not have a "save" option. It is now updated to verison 10.0.1.

Ran HijackThis and deleted the top 2 items from your previous list. The bottom 3 on your list were not present anymore. Rebooted.

Ran dds.scr afterdisabling my anti-virus programs.
See results below.

Looking forward to Service pack 3 for XP installation when you say okay.

Kindest regards,
Glenn


This is the DDS.txt file:

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Glenn&Carole at 17:41:40.51 on Sat 05/21/2011
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.511.84 [GMT -7:00]
.
AV: McAfee VirusScan *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Ulead Systems\DVD\USISrv.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
svchost.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\glenn old drive\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Documents and Settings\Glen\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com/
uInternet Settings,ProxyOverride = localhost
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [AdobeBridge]
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [SW20] c:\windows\system32\sw20.exe
mRun: [SW24] c:\windows\system32\sw24.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [LogitechVideoRepair] c:\program files\logitech\video\ISStart.exe
mRun: [USIUDF_Eject_Monitor] c:\program files\common files\ulead systems\dvd\USISrv.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechVideoTray] c:\program files\logitech\video\LogiTray.exe
mRun: [<NO NAME>]
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LDMConf.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\glenn old drive\program files\winzip\WZQKPICK.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {1D082E71-DF20-4AAF-863B-596428C49874} - hxxp://www.worldwinner.com/games/v50/tpir/tpir.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/v ... .2.5.0.cab
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\wpdshserviceobj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-10-26 385880]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-5-21 366640]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2010-9-6 203280]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-10-26 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-10-26 144704]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-5-21 22712]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-10-26 80136]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2011-5-18 35368]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-10-26 34376]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-10-26 40648]
S3 PID_0920;Logitech QuickCam Express(PID_0920);c:\windows\system32\drivers\lv532av.sys --> c:\windows\system32\drivers\LV532AV.SYS [?]
S3 U6000ALL;HDTV110 TV Box(ALL);c:\windows\system32\drivers\dmdcap.sys [2009-10-9 230784]
S3 vsdatant;vsdatant;\??\c:\windows\system32\vsdatant.sys --> c:\windows\system32\vsdatant.sys [?]
S4 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-10-26 606736]
.
=============== Created Last 30 ================
.
2011-05-22 00:21:33 -------- d-----w- c:\docume~1\glen\locals~1\applic~1\Temp
2011-05-21 19:36:55 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-21 19:36:50 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-21 19:36:49 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-21 17:17:34 -------- d-----w- c:\docume~1\glen\applic~1\Malwarebytes
2011-05-21 01:38:14 -------- d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2011-05-21 01:37:18 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-05-18 09:22:39 35368 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2011-05-18 09:15:26 388096 ----a-r- c:\docume~1\glen\applic~1\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-05-18 09:15:22 -------- d-----w- c:\program files\Trend Micro
2011-05-18 06:23:48 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2011-05-14 17:04:05 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes-BackupByMalwarebytesPortable
.
==================== Find3M ====================
.
.
============= FINISH: 17:42:33.18 ===============
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Re: Removal help needed for virus:XP Internet Security 2011

Unread postby melboy » May 22nd, 2011, 3:19 am

Hi

How are things running - any problems?


TFC

  • Please download TFC by Old Timer to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • Click the Start button in the bottom left of TFC
  • If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It should not take longer than a couple of minutes , and may only take a few seconds. Only if needed will you be prompted to reboot.



ESET Online Scanner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

  • Please go here to run the scan.
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed make sure you first copy the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic.
  • Now click on: Image (Selecting Uninstall application on close if you so wish)
  • Re-enable your anti-virus software.




In your next reply:
  1. Eset Online Scan log
  2. How are things running?
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Re: Removal help needed for virus:XP Internet Security 2011

Unread postby Teacher » May 22nd, 2011, 9:31 pm

Hello Melboy,

I downloaded TFC and ran the program. Rebooted then clicked to run the ESET, accepted the Terms of Use, clicked Start, installed the add-on "OnlineScanner.cab", and afer checking the appropriate boxes, clicked Start.

the virus signature database loaded in less than 30 seconds and the scan began to run.

Total time was 1:38:25 to scan 30317 files and find 1 infected file. Checked the box for "Uninstall application on close" and clicked Finish. Re-enabled my anti-virus software.

What do I do about the 1 infected file?

The rest of the computer programs seem to be working as usual.

Thank you,
Glenn

Here is the ESET file text:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# IEXPLORE.EXE=7.00.6000.20583 (vista_ldr.070420-1500)
# OnlineScanner.ocx=1.0.0.6522
# api_version=3.0.2
# EOSSerial=f755670262cc7e4e9247f8aca650a556
# end=stopped
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-05-22 09:21:44
# local_time=2011-05-22 02:21:44 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 3469 3469 0 0
# compatibility_mode=5121 16776613 100 96 0 58931066 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=7743
# found=0
# cleaned=0
# scan_time=1361
esets_scanner_update returned -1 esets_gle=0
# version=7
# IEXPLORE.EXE=7.00.6000.20583 (vista_ldr.070420-1500)
# OnlineScanner.ocx=1.0.0.6522
# api_version=3.0.2
# EOSSerial=f755670262cc7e4e9247f8aca650a556
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-05-22 11:02:33
# local_time=2011-05-22 04:02:33 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 4976 4976 0 0
# compatibility_mode=5121 16776533 100 96 0 58932573 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=30317
# found=1
# cleaned=0
# scan_time=5905
C:\Program Files\Trend Micro\HiJackThis\backups\backup-20110521-172815-988.dll Win32/Toolbar.Zugo application (unable to clean) 00000000000000000000000000000000 I
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Re: Removal help needed for virus:XP Internet Security 2011

Unread postby melboy » May 23rd, 2011, 3:07 pm

Hi

The file detected by ESET is a backup copy of a file removed by HijackThis. It has been rendered harmless so no need to worry.

The logs are looking clean and you say "The rest of the computer programs seem to be working as usual" - That sounds great.

Looking again at the version of Malwarebytes the shop has installed for you, it is not an outdated version as I said earlier, but a beta version. It's possible that the beta version may have bugs that need to be ironed out before it's full release. We'll leave that as it is if you're happy to do so. Let me know if you'd prefer to remove it and install the latest stable version. If you do decide to keep it as is, be sure to update to the stable version when it is available for general release. It looks as thought they have activated the free trial of the full version too.

Your log now appears to be clean. Congratulations!
This is my general post for when your logs show no more signs of malware ;) - Please let me know if you still are having problems with your computer and what these problems are.



OTC by OldTimer

Download OTC by Old Timer and save it to your Desktop.

  • Double-click OTC.exe
  • Click the CleanUp! button
  • Select Yes when the Begin cleanup Process? Prompt appears
  • If you are prompted to Reboot during the cleanup, select Yes
  • The tool will delete itself once it finishes, if not delete it by yourself



Clear Infected System Restore Points

  • Turn System Restore off
  • On the Desktop, right click on the My Computer icon.
  • Click Properties.
  • Click the System Restore tab.
  • Check Turn off System Restore.
  • Click Apply, and then click OK.
    Restart your computer
    -
  • Turn System Restore on
  • On the Desktop, right click on the My Computer icon.
  • Click Properties.
  • Click the System Restore tab.
  • Uncheck Turn off System Restore on all drives.
  • Click Apply
  • Click each drive in turn where system restore is not required and click Settings
    Note: System restore is only needed on drives with an operating system installed
  • For each drive without an operating system, check Turn off system restore on this drive, click Yes then click OK.
Note: only do this once, and not on a regular basis


==================================


General Security and Computer Health

Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.

-------------------------------

Windows XP Service Pack 3 is missing

You should take care of this as soon as possible, since your computer will be very vulnerable without it. It also contains many bug fixes and improvements. Support for Windows XP with Service Pack 2 (SP2) ended on July 13, 2010
Visit http://www.update.microsoft.com/ using Internet Explorer, and install all high priority updates. Service Pack 3 will be installed as a part of this procedure.
Note:
You may have to repeat the procedure several times before you get all the updates. Go to windows update, get all high priority updates, reboot your computer, and repeat until there are no updates left to install. Learn how to install Windows XP Service Pack 3

-------------------------------


  • Make sure that you keep your antivirus updated
    New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
    Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
    Uninstall Tools for Major Antivirus Products

  • Security Updates for Windows, Internet Explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
    Note: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install.

  • Update Non-Microsoft Programs
    Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month.

  • Make Internet Explorer More Secure
    Even if you do not use Internet Explorer as you Primary/Default browser it is important to keep it updated. Internet Explorer can be utilised by other programs and therefore must be kept updated to avoid exploitable vulnerabilities.
    Internet Explorer 8 <<< Recommended Version
    For older versions please read and follow the recommendations at this site
    Internet Explorer7


Recommended Programs

I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.

  • Malwarebytes' Anti-Malware
    As you already have Malwarebytes' Anti-Malware on board I would keep it regularly updated and run regular quick scans with it. Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. The Full version can be used as an addition to an anti-virus & includes a number of features, including a built in protection monitor that blocks malicious processes before they even start.
    It's IP Protection provides an additional layer of security for your computer, by preventing access to known malicious IP addresses and IP ranges.
  • Hosts File
    For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.
  • Use an alternative Internet Browser
    Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead:
    Firefox
    Opera


Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date.

Also please read this great article by Tony Klein So How Did I Get Infected In First Place

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Happy surfing and stay clean!
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Re: Removal help needed for virus:XP Internet Security 2011

Unread postby Teacher » May 24th, 2011, 3:50 am

Hello Melboy,

Well, all was going well until I reached the "Windows XP Service Pack 3 is missing" section. I went to the website http://www.update.microsoft.com/ using Internet Explorer, and clicked to install all high priority updates.
The next message I received is as follows:
______________________________________
[Error number: 0x80070424]
The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions

Find Solutions

Windows Update Newsgroup
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues)
__________________________________________

Then I checked to see if the automatic updates was turned on and it says it is turned on from the START>Control Panel>System>Automatic Updates tab.
I then checked the Services (Local) and Automatic Updates was not listed as a service.
I also have the Windows Security Alerts that will not let me change the status to On.

Could it be because I have McAfee running along with Malwarebytes?
Uh-oh, just right clicked on Windows Security Alerts>Open Security Center and nothing opened this time. (Tried 3 attempts to open).

Now what????

Thank you for all of your assistance with this. I will definitely be sending a donation.
~Glenn
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Re: Removal help needed for virus:XP Internet Security 2011

Unread postby melboy » May 24th, 2011, 1:44 pm

Hi

Try this first.


Microsoft FixIt

  • Please download Microsoft FixIt and save it to your desktop.
  • Double click on MicrosoftFixit50202.msi
  • Select I Agree and click on Next. (Leave Run Agressive Options (Not Recommended) UNchecked)
  • Follow the on-screen prompts & Reboot when prompted.


See if the above allows you to install the updates. IF not, run the Fixit again, this time choosing (check) Run Agressive Options (Not Recommended).

Let me know if that was successful.
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Re: Removal help needed for virus:XP Internet Security 2011

Unread postby Teacher » May 25th, 2011, 1:08 am

Thank you Melboy!

The fix worked and everything is running as it should now.
You and this site are a life saver.

I am donating $50 and hope this helps you keep this site up and running for all who need malware help.

Thanks again.
Sincerely,
Glenn (Teacher)
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Re: Removal help needed for virus:XP Internet Security 2011

Unread postby melboy » May 25th, 2011, 10:18 am

You're welcome, and thank you too!

Our help is always free, but any donation to help with the running costs of this volunteer site is always gratefully received. :)
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Re: Removal help needed for virus:XP Internet Security 2011

Unread postby Cypher » May 25th, 2011, 10:56 am

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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