Internet Explorer cannot display the webpage
I can use other search engines, such as bing, yahoo, just fine with IE8.
I also use Firefox and google search works with that.
I have run AVG, Spybot, Adaware, Hitman. IE8 cache, cookies, browser history have been deleted and IE8 settings were reset to factory defaults. Router/cable modem have been rebooted. Windows Vista has been updated.
Problem still remains so I suspect malware. I hope you can help me.
THANK YOU IN ADVANCE. Lynn
Here are the DDS.txt and ATTACH.txt logs. I also have a Hijackthis log.
DDS.TXT
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Lynn at 1:16:30.42 on Sun 05/15/2011
Internet Explorer: 8.0.6001.18882
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1014.301 [GMT -5:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Windows\system32\lsm.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\ehome\ehtray.exe
C:\Windows\System32\spool\drivers\w32x86\3\E_FATICKA.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Toshiba\IVP\ISM\pinger.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Lynn\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
uStart Page = hxxp://www.msnbc.com/
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
uInternet Settings,ProxyServer = 63.149.98.251:80
uInternet Settings,ProxyOverride = *.local
mSearchAssistant =
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [TranscodingService] c:\program files\tivo\desktop\plus\\TranscodingService.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [EPSON Stylus Photo R280 Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticka.exe /fu "c:\windows\temp\E_SC09D.tmp" /EF "HKCU"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [MSConfig] "c:\windows\system32\msconfig.exe" /auto
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: intuit.com\ttlc
Trusted Zone: netzero.com
Trusted Zone: netzero.net
Trusted Zone: rjf.com\wallstreet
Trusted Zone: teacherportal.com\beta
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9 ... ontrol.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/ ... ontrol.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://l.yimg.com/jh/games/web_games/po ... der_v6.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} - hxxp://l.yimg.com/jh/games/web_games/pl ... uncher.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: avgrsstx.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\lynn\appdata\roaming\mozilla\firefox\profiles\ipgvmwyz.default\
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg9\Firefox
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: turkopticon: {68d0652a-86ef-4c6a-89f4-808652357b2c} - %profile%\extensions\{68d0652a-86ef-4c6a-89f4-808652357b2c}
FF - Ext: Greasemonkey: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} - %profile%\extensions\{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
FF - Ext: XULRunner: {1EEC44D3-28EB-4A62-8F7B-3A676AE7EC98} - c:\users\lynn\appdata\local\{1EEC44D3-28EB-4A62-8F7B-3A676AE7EC98}
.
============= SERVICES / DRIVERS ===============
.
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-13 216400]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-13 29584]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-13 243024]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-8-7 921952]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-8-7 308136]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-10-22 133104]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-10-22 133104]
S3 TivoBeacon2;TiVo Beacon Service;c:\program files\tivo\desktop\TiVoBeacon.exe [2009-11-2 1098968]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-2-1 1251720]
.
=============== Created Last 30 ================
.
2011-05-15 06:04:05 388096 ----a-r- c:\users\lynn\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-05-15 06:04:04 -------- d-----w- c:\program files\Trend Micro
2011-05-15 03:49:51 -------- d-----w- c:\users\lynn\appdata\local\ElevatedDiagnostics
2011-05-15 03:39:13 -------- d-----w- c:\program files\Microsoft ATS
2011-05-15 02:21:12 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-05-13 21:32:11 -------- d-----w- C:\ca21a8bbaff5f6f3c8cad8
2011-05-13 21:31:59 7071056 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{0542deb3-48bb-4002-bfa8-c4df75473109}\mpengine.dll
2011-05-04 08:14:21 -------- d-----w- c:\program files\CCleaner
2011-04-29 04:50:16 -------- d--h--w- c:\progra~2\Common Files
2011-04-20 19:41:18 -------- d-----w- c:\users\lynn\appdata\roaming\Tibo Software
.
==================== Find3M ====================
.
.
============= FINISH: 1:17:38.23 ===============
ATTACH.txt
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_11-03-05.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 9/26/2007 3:04:04 PM
System Uptime: 5/14/2011 11:48:20 PM (2 hours ago)
.
Motherboard: TOSHIBA | | ISRAE
Processor: Genuine Intel(R) CPU T2130 @ 1.86GHz | U2E1 | 1867/mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 148 GiB total, 110.154 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart D7200 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart D7200 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
==== System Restore Points ===================
.
RP952: 5/14/2011 11:31:45 PM - AfterRemoveMalwareAttempt
RP953: 5/15/2011 1:03:08 AM - Installed HiJackThis
.
==== Installed Programs ======================
.
.
32 Bit HP CIO Components Installer
Activation Assistant for the 2007 Microsoft Office suites
Adobe Digital Editions
Adobe Flash Player 10 ActiveX
Adobe Help Center 2.1
Adobe Photoshop Elements 5.0
Adobe Reader 8.1.3
Adobe Shockwave Player
Amazon MP3 Downloader 1.0.10
AnswerWorks 5.0 English Runtime
Atheros Driver Installation Program
AVG Free 9.0
Bluetooth Stack for Windows by Toshiba
Bonjour
BufferChm
Camera Assistant Software for Toshiba
CCleaner
CD/DVD Drive Acoustic Silencer
D7200_Help
Desktop Dialer
Destination Component
DeviceManagementQFolder
DVD MovieFactory for TOSHIBA
EPSON Print CD
EPSON Printer Software
EPSON R280 User's Guide
eSupportQFolder
Fax
Garmin City Navigator North America NT 2009 Update
Google Earth
Google Update Helper
HiJackThis
Hitman Pro 3.5
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Driver Diagnostics
HP Imaging Device Functions 9.0
HP Photosmart Printer Driver Software 10.0.02
HP Scanjet G3010 and 4370 9.0
HP Solution Center 9.0
HP_Network_UserGuide
hpg3010
hpg3010QFolder
HPProductAssistant
Intel(R) Graphics Media Accelerator Driver
iSEEK AnswerWorks English Runtime
Java(TM) SE Runtime Environment 6
Macromedia Dreamweaver MX
Macromedia Extension Manager
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Microsoft XML Parser
Mozilla Firefox (3.5.2)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Network
oggcodecs 0.71.0946
PanoStandAlone
Pattern Wizard
Picaboo 2.5
PS_SF_02_Software_min
Quicken 2011
Rapid Resizer
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista
Realtek High Definition Audio Driver
Scan
ScannerCopy
Security Update for Windows Media Encoder (KB954156)
SolutionCenter
Sonic Update Manager
Spybot - Search & Destroy
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515/xx12 drivers.
TIPCI
TiVo Desktop 2.8
Toolbox
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Flash Cards Support Utility
TOSHIBA Hardware Setup
TOSHIBA Music
Toshiba Registration
TOSHIBA SD Memory Utilities
TOSHIBA Software Modem
TOSHIBA Software Upgrades
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
TurboTax 2009
TurboTax 2009 wiliper
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wlaiper
TurboTax 2009 wrapper
TurboTax 2010
TurboTax 2010 wiliper
TurboTax 2010 WinPerFedFormset
TurboTax 2010 WinPerReleaseEngine
TurboTax 2010 WinPerTaxSupport
TurboTax 2010 wlaiper
TurboTax 2010 wrapper
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Office 2007 (KB934528)
Update for Office System 2007 Setup (KB929722)
Utility Common Driver
WebReg
Windows Live OneCare safety scanner
Windows Media Encoder 9 Series
Zune
Zune Language Pack (ES)
Zune Language Pack (FR)
.
==== Event Viewer Messages From Past Week ========
.
5/12/2011 11:22:09 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Schedule service.
.
==== End Of File ===========================