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Unable to use google search in IE8

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Unable to use google search in IE8

Unread postby lgw1270 » May 15th, 2011, 3:33 am

Whenever I try to use google search with Internet Explorer 8, I get the following error message no matter what search term is used-

Internet Explorer cannot display the webpage

I can use other search engines, such as bing, yahoo, just fine with IE8.
I also use Firefox and google search works with that.

I have run AVG, Spybot, Adaware, Hitman. IE8 cache, cookies, browser history have been deleted and IE8 settings were reset to factory defaults. Router/cable modem have been rebooted. Windows Vista has been updated.

Problem still remains so I suspect malware. I hope you can help me.

THANK YOU IN ADVANCE. Lynn

Here are the DDS.txt and ATTACH.txt logs. I also have a Hijackthis log.


DDS.TXT

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Lynn at 1:16:30.42 on Sun 05/15/2011
Internet Explorer: 8.0.6001.18882
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1014.301 [GMT -5:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Windows\system32\lsm.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\ehome\ehtray.exe
C:\Windows\System32\spool\drivers\w32x86\3\E_FATICKA.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Toshiba\IVP\ISM\pinger.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Lynn\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
uStart Page = hxxp://www.msnbc.com/
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
uInternet Settings,ProxyServer = 63.149.98.251:80
uInternet Settings,ProxyOverride = *.local
mSearchAssistant =
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [TranscodingService] c:\program files\tivo\desktop\plus\\TranscodingService.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [EPSON Stylus Photo R280 Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticka.exe /fu "c:\windows\temp\E_SC09D.tmp" /EF "HKCU"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [MSConfig] "c:\windows\system32\msconfig.exe" /auto
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: intuit.com\ttlc
Trusted Zone: netzero.com
Trusted Zone: netzero.net
Trusted Zone: rjf.com\wallstreet
Trusted Zone: teacherportal.com\beta
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9 ... ontrol.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/ ... ontrol.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://l.yimg.com/jh/games/web_games/po ... der_v6.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} - hxxp://l.yimg.com/jh/games/web_games/pl ... uncher.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: avgrsstx.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\lynn\appdata\roaming\mozilla\firefox\profiles\ipgvmwyz.default\
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg9\Firefox
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: turkopticon: {68d0652a-86ef-4c6a-89f4-808652357b2c} - %profile%\extensions\{68d0652a-86ef-4c6a-89f4-808652357b2c}
FF - Ext: Greasemonkey: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} - %profile%\extensions\{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
FF - Ext: XULRunner: {1EEC44D3-28EB-4A62-8F7B-3A676AE7EC98} - c:\users\lynn\appdata\local\{1EEC44D3-28EB-4A62-8F7B-3A676AE7EC98}
.
============= SERVICES / DRIVERS ===============
.
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-13 216400]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-13 29584]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-13 243024]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-8-7 921952]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-8-7 308136]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-10-22 133104]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-10-22 133104]
S3 TivoBeacon2;TiVo Beacon Service;c:\program files\tivo\desktop\TiVoBeacon.exe [2009-11-2 1098968]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-2-1 1251720]
.
=============== Created Last 30 ================
.
2011-05-15 06:04:05 388096 ----a-r- c:\users\lynn\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-05-15 06:04:04 -------- d-----w- c:\program files\Trend Micro
2011-05-15 03:49:51 -------- d-----w- c:\users\lynn\appdata\local\ElevatedDiagnostics
2011-05-15 03:39:13 -------- d-----w- c:\program files\Microsoft ATS
2011-05-15 02:21:12 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-05-13 21:32:11 -------- d-----w- C:\ca21a8bbaff5f6f3c8cad8
2011-05-13 21:31:59 7071056 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{0542deb3-48bb-4002-bfa8-c4df75473109}\mpengine.dll
2011-05-04 08:14:21 -------- d-----w- c:\program files\CCleaner
2011-04-29 04:50:16 -------- d--h--w- c:\progra~2\Common Files
2011-04-20 19:41:18 -------- d-----w- c:\users\lynn\appdata\roaming\Tibo Software
.
==================== Find3M ====================
.
.
============= FINISH: 1:17:38.23 ===============

ATTACH.txt

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_11-03-05.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 9/26/2007 3:04:04 PM
System Uptime: 5/14/2011 11:48:20 PM (2 hours ago)
.
Motherboard: TOSHIBA | | ISRAE
Processor: Genuine Intel(R) CPU T2130 @ 1.86GHz | U2E1 | 1867/mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 148 GiB total, 110.154 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart D7200 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart D7200 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
==== System Restore Points ===================
.
RP952: 5/14/2011 11:31:45 PM - AfterRemoveMalwareAttempt
RP953: 5/15/2011 1:03:08 AM - Installed HiJackThis
.
==== Installed Programs ======================
.
.
32 Bit HP CIO Components Installer
Activation Assistant for the 2007 Microsoft Office suites
Adobe Digital Editions
Adobe Flash Player 10 ActiveX
Adobe Help Center 2.1
Adobe Photoshop Elements 5.0
Adobe Reader 8.1.3
Adobe Shockwave Player
Amazon MP3 Downloader 1.0.10
AnswerWorks 5.0 English Runtime
Atheros Driver Installation Program
AVG Free 9.0
Bluetooth Stack for Windows by Toshiba
Bonjour
BufferChm
Camera Assistant Software for Toshiba
CCleaner
CD/DVD Drive Acoustic Silencer
D7200_Help
Desktop Dialer
Destination Component
DeviceManagementQFolder
DVD MovieFactory for TOSHIBA
EPSON Print CD
EPSON Printer Software
EPSON R280 User's Guide
eSupportQFolder
Fax
Garmin City Navigator North America NT 2009 Update
Google Earth
Google Update Helper
HiJackThis
Hitman Pro 3.5
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Driver Diagnostics
HP Imaging Device Functions 9.0
HP Photosmart Printer Driver Software 10.0.02
HP Scanjet G3010 and 4370 9.0
HP Solution Center 9.0
HP_Network_UserGuide
hpg3010
hpg3010QFolder
HPProductAssistant
Intel(R) Graphics Media Accelerator Driver
iSEEK AnswerWorks English Runtime
Java(TM) SE Runtime Environment 6
Macromedia Dreamweaver MX
Macromedia Extension Manager
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Microsoft XML Parser
Mozilla Firefox (3.5.2)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Network
oggcodecs 0.71.0946
PanoStandAlone
Pattern Wizard
Picaboo 2.5
PS_SF_02_Software_min
Quicken 2011
Rapid Resizer
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista
Realtek High Definition Audio Driver
Scan
ScannerCopy
Security Update for Windows Media Encoder (KB954156)
SolutionCenter
Sonic Update Manager
Spybot - Search & Destroy
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515/xx12 drivers.
TIPCI
TiVo Desktop 2.8
Toolbox
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Flash Cards Support Utility
TOSHIBA Hardware Setup
TOSHIBA Music
Toshiba Registration
TOSHIBA SD Memory Utilities
TOSHIBA Software Modem
TOSHIBA Software Upgrades
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
TurboTax 2009
TurboTax 2009 wiliper
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wlaiper
TurboTax 2009 wrapper
TurboTax 2010
TurboTax 2010 wiliper
TurboTax 2010 WinPerFedFormset
TurboTax 2010 WinPerReleaseEngine
TurboTax 2010 WinPerTaxSupport
TurboTax 2010 wlaiper
TurboTax 2010 wrapper
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Office 2007 (KB934528)
Update for Office System 2007 Setup (KB929722)
Utility Common Driver
WebReg
Windows Live OneCare safety scanner
Windows Media Encoder 9 Series
Zune
Zune Language Pack (ES)
Zune Language Pack (FR)
.
==== Event Viewer Messages From Past Week ========
.
5/12/2011 11:22:09 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Schedule service.
.
==== End Of File ===========================
lgw1270
Active Member
 
Posts: 6
Joined: May 15th, 2011, 2:12 am
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Re: Unable to use google search in IE8

Unread postby torreattack » May 17th, 2011, 1:57 pm

Hi lgw1270 and welcome to Malware Removal :)

My name is torreattack, and I will be helping you with your malware problems.


I am currently working under the guidance of the MRU teachers, everything I post to you, will need to be reviewed by them.
This additional review process can add some extra time to my responses, but hopefully not too much.


Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
Read How to back up or transfer your data on a Windows-based computer
Backup your data - Vista
Backup your data - windows 7

please note the following important guidelines.
  • The instructions being given are for YOUR computer and system only!.
    Using these instructions on a different computer, can damage that computer and possibly make it inoperable!
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Absence of symptoms does not mean that everything is clear.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  • Print each set of instructions... if possible...your Internet connection might not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!
  • The logs from the tools we use can take some time to research so please be patient.

  • If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.


I am currently reviewing your log and will return, as soon as possible, with additional instructions.

Thank you for your patience.
torreattack
torreattack
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Posts: 940
Joined: July 27th, 2008, 1:36 am

Re: Unable to use google search in IE8

Unread postby lgw1270 » May 17th, 2011, 3:59 pm

Thank you
Just a clarification - it is the seach pane (the one next to the address nox) that does not work with google. If I go to google.com and use the search box on their page, it works fine.
lgw1270
Active Member
 
Posts: 6
Joined: May 15th, 2011, 2:12 am

Re: Unable to use google search in IE8

Unread postby torreattack » May 18th, 2011, 8:08 am

hi lgw1270:

Before we start to fix the problem, I need you to run some additional scan.

Run MGADiag.exe
  • Please download this tool from Microsoft.
  • Double click on MGADiag.exe to run it.
  • Click Continue.
  • The program will run. It takes a while to finish the diagnosis, please be patient.
  • Once done, click on Copy.
  • Open Notepad and paste the contents in the window.
  • Save this file and copy/paste it in your next reply.

Run CKScanner
  • Please download CKScanner from Here
  • Important: - Save it to your desktop.
  • Right-click CKScanner.exe > select " Run as administrator " then click Search For Files.
  • After a very short time, when the cursor hourglass disappears, click Save List To File.
  • A message box will verify the file saved.
  • Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

Checklist
Please post:
  • MGADiag result
  • CKFiles.txt

Thanks,
torreattack
torreattack
Retired Graduate
 
Posts: 940
Joined: July 27th, 2008, 1:36 am

Re: Unable to use google search in IE8

Unread postby lgw1270 » May 19th, 2011, 1:16 am

As Requested:

MGADiag Results

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
Windows Product ID: 89578-OEM-7332157-00237
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {8FB78986-7697-48F1-9855-B89C38FF6D3B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8FB78986-7697-48F1-9855-B89C38FF6D3B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-4095724239-1322778574-316321076</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P205</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20070426000000.000000+000</Date></BIOS><HWID>7D333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5513DF3A0D2270C</Val><Hash>hD0HFb9ZrAv59B/CWY3LEh57HkQ=</Hash><Pid>81602-902-0501107-68313</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500237-02-1033-6000.0000-2692007
Installation ID: 069146899263485475426813000391032151397700906782433951
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: RJ34F
License Status: Licensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAnJ+270aeaprqTgqBGuEwsPL0uvvOrSZ9rFb0SA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL CALISTGA
FACP TOSCPL CALISTGA
HPET INTEL CALISTGA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALISTGA
SLIC TOSCPL TOSCPL00
APIC INTEL CALISTGA
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri
SSDT SataRe SataPri


CKScanner

CKScanner - Additional Security Risks - These are not necessarily bad
scanner sequence 3.MN.11
----- EOF -----
lgw1270
Active Member
 
Posts: 6
Joined: May 15th, 2011, 2:12 am

Re: Unable to use google search in IE8

Unread postby torreattack » May 19th, 2011, 8:08 am

Hi lgw1270 :

Windows Vista outdated -- no service pack
You are using Windows Vista Home Premium without any service pack. Please read the following thread:
viewtopic.php?p=560007#p560007

However, since Microsoft's support has only recently been removed, we will work on your computer provided that you are agreed to update Windows Vista to SP2 once the computer is free from infection.
Windows Vista Service pack 2 is an essential update required to keep your computer secure. Once your machine is clean you should make it a priority to update to Windows Vista Service Pack 2.

Is there some reason the Service Pack2 is not installed?


Now, let's try to fix your browser problem.

Reset IE8:
  • Please download Microsoft FixIt and save it to the desktop.
  • Right-click MicrosoftFixit50195.exe... select Run As Administrator. If UAC prompts, allow it.
  • Select I Agree and click on Next.
  • Follow the on-screen prompts.
  • You may delete MicrosoftFixit50195.exe when finished and or keep it if any problems in the future with IE8.
  • Next time IE8 is launched you will be prompted to reapply settings again, this is normal.
  • Note: Any add-ons will require to be reapplied after the above reset.


GooredFix
Please download GooredFix...by jpshortstuff. Save it to your desktop.
Alternate download site.
  1. Ensure all Firefox windows are closed.
  2. Right-click GooredFix.exe... select Run As Administrator. If UAC prompts, allow it.
  3. When prompted to run the scan, click Yes.
    GooredFix will check for infections, and then a log file will open... named "GooredFix.txt".
  4. Please copy and paste the contents of the GooredFix.txt file in your next reply.


Checklist
Please restart your computer and post:
  • Answer for not installed service pack 2
  • An update about your IE and google search
  • GooredFix.txt
  • New DDS log

Thanks,
torreattack
torreattack
Retired Graduate
 
Posts: 940
Joined: July 27th, 2008, 1:36 am

Re: Unable to use google search in IE8

Unread postby lgw1270 » May 20th, 2011, 1:32 am

Vista SP

I previously tried to update to SP1 - MS says to use Windows Update. When I use windows update, it says my system is up to date. I *vaguely* remember a previous issue with windows update that to get it to work correctly, a patch from MS wiped the update history log but not the actual updates. So I actually believe that my Vista really is SP2 (but don't know how to verify that for sure - I would be willing to reinstall SP1 & 2 but don't know how as MS procedure does not work)

Update

I honestly don't know if I still have a problem. I deleted google as a search provider. When I re-added it, it now seems to work **however** the search result page is not as I remember. The Google logo is not at the top of the page but rather is smaller and to the left. Maybe Google did something??

Also - my husband's computer was having the same problem with google search but he was using IE7. I updated him to IE8, deleted google as a search provider then re-installed it as a provider and it seems to work now on his too. It is odd that 2 computers would develop the exact problem at the exact same time then "magically" google working again.

So....Does it look like my computer has any other problems??

MicrosoftFixIt

Completed - I tried disabling all add-ins to see if that made a difference then added them back. No change.


GooredFix

GooredFix by jpshortstuff (03.07.10.1)
Log created at 00:02 on 20/05/2011 (Lynn)
Firefox version 3.5.2 (en-US)

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [16:36 28/08/2009]

C:\Users\Lynn\Application Data\Mozilla\Firefox\Profiles\ipgvmwyz.default\extensions\
{20a82645-c095-46ed-80e3-08825760534b} [16:40 28/08/2009]
{68d0652a-86ef-4c6a-89f4-808652357b2c} [03:52 04/11/2010]
{e4a8a97b-f2ed-450b-b12d-ee082ba24781} [05:55 22/10/2009]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{20a82645-c095-46ed-80e3-08825760534b}"="c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [23:14 31/03/2009]
"{3f963a5b-e555-4543-90e2-c3908898db71}"="C:\Program Files\AVG\AVG9\Firefox" [03:44 05/02/2010]

-=E.O.F=-

DDS

DDS (Ver_11-03-05.01) - NTFSx86
Run by Lynn at 0:25:07.19 on Fri 05/20/2011
Internet Explorer: 8.0.6001.18882
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1014.234 [GMT -5:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Windows\system32\lsm.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\System32\spool\drivers\w32x86\3\E_FATICKA.EXE
C:\Toshiba\IVP\ISM\pinger.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Lynn\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
uStart Page = hxxp://www.msnbc.com/
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
uInternet Settings,ProxyServer = 63.149.98.251:80
uInternet Settings,ProxyOverride = *.local
mSearchAssistant =
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [TranscodingService] c:\program files\tivo\desktop\plus\\TranscodingService.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [EPSON Stylus Photo R280 Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticka.exe /fu "c:\windows\temp\E_SC09D.tmp" /EF "HKCU"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [MSConfig] "c:\windows\system32\msconfig.exe" /auto
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: intuit.com\ttlc
Trusted Zone: netzero.com
Trusted Zone: netzero.net
Trusted Zone: rjf.com\wallstreet
Trusted Zone: teacherportal.com\beta
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9 ... ontrol.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/ ... ontrol.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://l.yimg.com/jh/games/web_games/po ... der_v6.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} - hxxp://l.yimg.com/jh/games/web_games/pl ... uncher.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: avgrsstx.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\lynn\appdata\roaming\mozilla\firefox\profiles\ipgvmwyz.default\
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg9\Firefox
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: turkopticon: {68d0652a-86ef-4c6a-89f4-808652357b2c} - %profile%\extensions\{68d0652a-86ef-4c6a-89f4-808652357b2c}
FF - Ext: Greasemonkey: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} - %profile%\extensions\{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
FF - Ext: XULRunner: {1EEC44D3-28EB-4A62-8F7B-3A676AE7EC98} - c:\users\lynn\appdata\local\{1EEC44D3-28EB-4A62-8F7B-3A676AE7EC98}
.
============= SERVICES / DRIVERS ===============
.
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-13 216400]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-13 29584]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-13 243024]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-8-7 921952]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-8-7 308136]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-10-22 133104]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-10-22 133104]
S3 TivoBeacon2;TiVo Beacon Service;c:\program files\tivo\desktop\TiVoBeacon.exe [2009-11-2 1098968]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-2-1 1251720]
.
=============== Created Last 30 ================
.
2011-05-19 05:08:27 -------- d-----w- C:\MGADiagToolOutput
2011-05-18 05:42:09 -------- d-----w- c:\users\lynn\appdata\local\Apple Computer
2011-05-18 05:31:44 -------- d-----w- c:\users\lynn\appdata\local\Apple
2011-05-17 21:22:30 -------- d-----w- c:\windows\system32\x64
2011-05-17 06:41:01 -------- d-----w- c:\users\lynn\Geocaching PQ Files
2011-05-17 05:13:24 -------- d-----w- c:\users\lynn\appdata\roaming\Malwarebytes
2011-05-17 05:13:10 -------- d-----w- c:\progra~2\Malwarebytes
2011-05-17 05:13:06 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-15 06:04:05 388096 ----a-r- c:\users\lynn\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-05-15 06:04:04 -------- d-----w- c:\program files\Trend Micro
2011-05-15 03:49:51 -------- d-----w- c:\users\lynn\appdata\local\ElevatedDiagnostics
2011-05-15 03:39:13 -------- d-----w- c:\program files\Microsoft ATS
2011-05-15 02:21:12 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-05-13 21:32:11 -------- d-----w- C:\ca21a8bbaff5f6f3c8cad8
2011-05-13 21:31:59 7071056 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{0542deb3-48bb-4002-bfa8-c4df75473109}\mpengine.dll
2011-05-04 08:14:21 -------- d-----w- c:\program files\CCleaner
2011-04-29 04:50:16 -------- d--h--w- c:\progra~2\Common Files
2011-04-20 19:41:18 -------- d-----w- c:\users\lynn\appdata\roaming\Tibo Software
.
==================== Find3M ====================
.
.
============= FINISH: 0:26:42.19 ===============
lgw1270
Active Member
 
Posts: 6
Joined: May 15th, 2011, 2:12 am

Re: Unable to use google search in IE8

Unread postby torreattack » May 21st, 2011, 6:05 am

Hi lgw1270 :

So I actually believe that my Vista really is SP2 (but don't know how to verify that for sure - I would be willing to reinstall SP1 & 2 but don't know how as MS procedure does not work)

We will deal with it after we deal with IE 8 issue.

I honestly don't know if I still have a problem. I deleted google as a search provider. When I re-added it, it now seems to work **however** the search result page is not as I remember. The Google logo is not at the top of the page but rather is smaller and to the left. Maybe Google did something??

Also - my husband's computer was having the same problem with google search but he was using IE7. I updated him to IE8, deleted google as a search provider then re-installed it as a provider and it seems to work now on his too. It is odd that 2 computers would develop the exact problem at the exact same time then "magically" google working again.

So....Does it look like my computer has any other problems??

Glad to hear that the google "work" again. I am not very sure what had cause the different in Google Logo location, but we will continue to check if there any malware "hide" in your computer.


I saw you are running Malwarebytes' Anti-Malware. Did Malwarebytes' Anti-Malware find anything? If any malware found, please post the log of the Malwarebytes' Anti-Malware.

Retrieve Malwarebytes Anti-Malware (MBAM) Log(s)
Please do the following:
  1. Start MBAM... click the Logs tab at the top.
    The log will be named by the date & time of scan in the following format: mbam-log-yyyy-mm-dd (time).txt
    If you have had multiple runs of MBAM, there may be several logs showing in the list.
  2. Click on the last (most recent) log name to highlight it... then click the Open button, at bottom left. The log should open in Notepad as a text file.
  3. Please copy and paste the entire mbam-log-yyyy-mm-dd (time).txt file in your next reply.
    Be sure to post the complete log... including the top portion showing MBAM's database version and your operating system.
  4. Exit MBAM when done.



MSConfig Running
Your log shows that MSConfig is running at startup.
This indicates that you may be using "diagnostic startup" rather than "normal startup" to stop something from running.
It is possible that you have disabled something that will affect how we clean your machine. Let's change it back to normal startup.

Msconfig Normal Startup
  • Click on Start > run.
  • Type msconfig >Then hit on enter.
  • A window will popup.
  • Click on General tab > Normal Startup > OK > Restart.


AVG Free 9.0 advice

We need to run a tool called ComboFix, ComboFix will not run until AVG is uninstalled as a protective measure against the anti-virus.
This is because AVG "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results".
Since AVG cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG first.
In the meantime after running ComboFix i would like you to install Avira Personal FREE Antivirus, see instructions at the bottom of this post.

Revo Uninstaller

  • Please download and install Revo Uninstaller Free
  • Right click Revo Uninstaller and select " Run as administrator " to run it.
  • From the list of programs click on AVG Free 9.0 and chose Uninstall.
  • When prompted click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, when prompted again click Yes > Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Next > Yes.
  • Once done click Finish.
.
Next.

Download and Run ComboFix

  • Please download ComboFix from one of the following links.

    Link 1.

    Link 2.

    **IMPORTANT !!! Save ComboFix.exe to your Desktop**
  • Please disable any Antivirus or Firewall you have active, as shown in this topic. Please close all open application windows.
  • Double click on ComboFix.exe & follow the prompts
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console
Image
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Image

  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply
A word of warning: Neither I nor sUBs are responsible for any damage you may cause to your machine by running ComboFix on your own. This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


Next.

Download and install Avira Personal FREE Antivirus from Here.



Checklist
Please restart your computer and post:
  • mbam-log-yyyy-mm-dd (time).txt
  • combofix log

Thanks,
torreattack
torreattack
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Posts: 940
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Re: Unable to use google search in IE8

Unread postby lgw1270 » May 23rd, 2011, 9:36 pm

Malwarebytes Log

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6595

Windows 6.0.6000
Internet Explorer 8.0.6001.18882

5/17/2011 12:27:33 AM
mbam-log-2011-05-17 (00-27-33).txt

Scan type: Quick scan
Objects scanned: 150852
Time elapsed: 8 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

AVG Uninstall
Do I have to use Revo uninstaller or can I just use uninstall programs option thru control panel?

Avira

Is this to REPLACE AVG? If so, why?


Thanks
Lynn
lgw1270
Active Member
 
Posts: 6
Joined: May 15th, 2011, 2:12 am

Re: Unable to use google search in IE8

Unread postby torreattack » May 24th, 2011, 8:01 am

hi Lynn:

AVG Uninstall
Do I have to use Revo uninstaller or can I just use uninstall programs option thru control panel?

Will be more preferable to use Revo uninstaller to uninstall to avoid any left over.


Avira
Is this to REPLACE AVG? If so, why?

Yes, this is a temporary replacement. You can uninstall Avira and reinstall AVG once you are clean. The reason we remove AVG now because AVG will conflict with the tools with are going to use.

Please continue other instructions in previous post.

Thanks,
torreattack
torreattack
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Re: Unable to use google search in IE8

Unread postby lgw1270 » May 27th, 2011, 3:11 am

I am leaving to go out of town for holiday weekend in the morning. I will not be able to complete all the steps until next Mon. or Tues. I know this exceeds the three days - but since you know in advance can this thread be kept open?

Thank you
Lynn
lgw1270
Active Member
 
Posts: 6
Joined: May 15th, 2011, 2:12 am

Re: Unable to use google search in IE8

Unread postby torreattack » May 27th, 2011, 1:11 pm

Hi Lynn:

I have been waiting for six days now for you to run ComboFix and you have yet to do so.
It appears you do not have the free time available right now to complete the cleaning process
I will now ask for this topic to be closed.
When you do have the free time available start a new topic in the malware forum.

Sorry,
torreattack
torreattack
Retired Graduate
 
Posts: 940
Joined: July 27th, 2008, 1:36 am

Re: Unable to use google search in IE8

Unread postby Cypher » May 27th, 2011, 1:21 pm

Due to an apparent lack of time required to complete the cleaning process, this topic is now closed.

When you do find the free time start a new thread with:-
  • DDS.txt
  • Attach.txt
  • Details of your problems.

If for any reason you can't run DDS, please let us know in your post.
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