We understand that you are having difficulty running certain programs, possibly including DDS. However, in order for us to help you it is necessary that you provide us with a DDS and/or other logs, and it is possible you may be able to do this by following these instructions:
Download/run Rkill:Using a different computer, download Rkill from one of the following links, burn it to a CD or DVD (avoid using a USB flash drive, which could easily become infected) and move it to the infected computer's Desktop:
One,
Two or
Three - Double click on Rkill.
- A command window will open then disappear upon completion, this is normal.
- Please leave Rkill on the Desktop until otherwise advised.
Note: If your security software warns about Rkill, please ignore and allow the download to continue.
Next, please follow the guideline at the link below to start a new topic and post your DDS log. If you are unable to create and post a log, then your only option may be to reformat your computer and reinstall the operating system.
This topic is now closed. Please start a new topic by following the guideline posted here: >Guideline for posting your DDS log<