Your question on what to download to your non-infected computer, and the best way to transfer it to your infected computer, was answered in a response to your previous topic:viewtopic.php?p=576694#p576694
If you cannot run programs on the infected computer, then you are unlikely to be able to produce a log. You will need to try the following procedure first, and then see if you are able to create a log with DDS:Download/run Rkill:
Please download Rkill from one of the following links and and then transfer it to your infected computer's Desktop:One
- Double click on Rkill.
- A command window will open then disappear upon completion, this is normal.
- Please leave Rkill on the Desktop until otherwise advised.
If your security software warns about Rkill, please ignore and allow the download to continue.
Next, please follow the guideline at the link below to start a new topic and post your DDS log. If you are unable to create and post a DDS log, then it's pointless to start another topic. Your only remaining option may be to reformat your computer and reinstall the operating system.This topic is now closed. Please start a new topic after following the above instructions and then post a DDS log by using the guideline posted here: >Guideline for posting your DDS log<