Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

'My WebSearch' removal problem

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

'My WebSearch' removal problem

Unread postby 8826markb » April 9th, 2011, 8:20 pm

Hi there -

I have now amended my query as follows & as requested by the Malware Removal Forum Administrator:

I apologise in advance if this topic has been answered elsewhere - I have been unable to find the solution needed though

On 1st April (apparently in error) I installed a 'MyWebSearch' toolbar on my (music production) PC which runs Windows XP Pro

AntiMalwareBytes successfully removed the infection but supplimentary files connecte4d to MyWebSearch are still causing problems at boot up

When I boot up I get an error message stating =

'Unable to find C:\ProgramFiles\MyWebSearch\bar\setups\MyWebSearchInstaller(00accb88).exe'

As a result the PC is very slow & some applications are not responding as they should

I have a HiJack log file though here attach as requested the

1. DDS log &

2. Attach txt

however please note the following:

1 - Using the 'kill process' facility in HiJack the entry relation to the above i.e.

04 HKLM\..\ RunOnce: [My Web Search Installer] "C:\ProgramFiles\MyWebSearch\bar\setups\MyWebSearchInstaller(00accb88).exe" /r

appears time & time again on reboot - My system restore has been disabled since the last infection & so I presume a copy must be stored in my Avast! antivirus or somewhere else - OR even a separate .dll file is re-entering the data after deletion

2. Doing the same with SpyBot I noticed not one but TWO entries for the

04 HKLM\..\ RunOnce: [My Web Search Installer] "C:\ProgramFiles\MyWebSearch\bar\setups\MyWebSearchInstaller(00accb88).exe" /r

contained within the advanced tools 'start up' analysis

Here unticking both has no effect as similalrly both reappear immediately

I would be very grateful if someone would give me an idiot-guide method of removing this headache (I being the idiot :roll: defo agreed on this) as soon as possible as I am unable to finish current projects until this issue is resolved

Kind regards & many thanks in advance

Mark :)

1. DDS log as follows:

DDS (Ver_11-03-05.01) - NTFSx86
Run by Mark at 1:04:37.35 on 10/04/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.1791.715 [GMT 1:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: avast! Antivirus *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Nero\Nero 7\InCD\InCD.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Creative Professional\Digital Audio System\E-MU PatchMix DSP\EmuPatchMixDSP.exe
C:\Program Files\Hewlett-Packard\PrnStatusMX\PrnStatusMX.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosAVRC.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosBtProc.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Mozilla Firefox 4.0 Beta 11\firefox.exe
C:\Program Files\Mozilla Firefox 4.0 Beta 11\plugin-container.exe
C:\PROGRA~1\MICROS~2\WksWP.exe
C:\PROGRA~1\MICROS~2\WkDStore.exe
C:\PROGRA~1\MICROS~2\wkgdcach.exe
C:\PROGRA~1\MICROS~2\WksWP.exe
C:\Documents and Settings\Mark\My Documents\Downloads\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.info.co.uk/
uSearch Page = hxxp://www.google.com
uWindow Title = Microsoft Internet Explorer provided by Freeserve
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://www.freeserve.com/
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mURLSearchHooks: H - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hewlett-packard\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\acrobat\activex\AcroIEHelper.dll
BHO: AC-Pro: {0fb6a909-6086-458f-bd92-1f8ee10042a0} - c:\program files\autocompletepro\AutocompletePro.dll
BHO: : {206e52e0-d52e-11d4-ad54-0000e86c26f6} - c:\progra~1\freshd~1\freshd~1\FDCatch.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
BHO: VDownloader Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hewlett-packard\digital imaging\smart web printing\hpswp_BHO.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1203.0\msneshellx.dll
TB: FreshDownload Bar: {ed0e8ca5-42fb-4b18-997b-769e0408e79d} - c:\progra~1\freshd~1\freshd~1\fdiebar.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: VDownloader Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
uRun: [SetDefaultMIDI] MIDIDef.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [AzMixerSel] c:\program files\realtek\audio\installshield\AzMixerSel.exe
mRun: [CTHelper] CTHELPER.EXE
mRun: [CTxfiHlp] CTXFIHLP.EXE
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe"
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [InCD] c:\program files\nero\nero 7\incd\InCD.exe
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [PrnStatusMX] c:\program files\hewlett-packard\prnstatusmx\PrnStatusMX.exe
mRun: [hpqSRMon]
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
mRunOnce: [My Web Search Installer] "c:\program files\mywebsearch\bar\setups\My Web Search Installer(00accb88).exe" /r
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 6.0\distillr\acrotray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\toshiba\bluetooth toshiba stack\TosBtMng.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqtra08.exe
IE: &Search
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {D827A049-A2E7-46F7-BC69-F341D1F2A407} - c:\program files\freshdevices\freshdownload\fd.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hewlett-packard\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupda ... 2674410154
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {E544C5B5-1A26-45FC-94BA-853F1F76DD32} = 195.92.195.94 195.92.195.95
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\mark\applic~1\mozilla\firefox\profiles\0skt2czj.default\
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - hxxp://www.info.co.uk/
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?clien ... YYYYYGB&q=
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60129.0\npctrlui.dll
.
============= SERVICES / DRIVERS ===============
.
R1 Asapi;Asapi;c:\windows\system32\drivers\asapi.sys [2010-8-30 10240]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-1-23 294608]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-1-23 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2011-1-23 40384]
R2 npf;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2010-1-27 50704]
R3 SynasUSB;SynasUSB;c:\windows\system32\drivers\SynasUSB.sys [2010-8-24 16896]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-1-23 136176]
.
=============== Created Last 30 ================
.
2011-04-06 10:50:23 -------- d-----w- c:\docume~1\mark\locals~1\applic~1\AskToolbar
2011-04-06 05:35:14 -------- d-----w- c:\program files\MSXML 4.0
2011-04-04 21:27:40 -------- d-----w- c:\windows\pss
.
==================== Find3M ====================
.
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-13 08:47:35 38848 ----a-w- c:\windows\avastSS.scr
2010-01-26 10:11:08 444283 ----a-w- c:\program files\common files\WinPcapNmap.exe
.
============= FINISH: 1:05:15.70 ===============


2. Attach txt as follows -

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. - [YOUR FORUM ADMINISTRATOR ASKED ME TO POST THIS NOT ZIP]
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_11-03-05.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 24/08/2010 19:05:53
System Uptime: 09/04/2011 17:42:19 (8 hours ago)
.
Motherboard: Acer | | RS740DV
Processor: AMD Athlon(tm) II X2 215 Processor | í | 2692/200mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 149 GiB total, 101.701 GiB free.
D: is CDROM (CDFS)
E: is CDROM (CDFS)
F: is FIXED (NTFS) - 37 GiB total, 8.279 GiB free.
G: is FIXED (NTFS) - 76 GiB total, 40.142 GiB free.
H: is FIXED (NTFS) - 298 GiB total, 275.603 GiB free.
I: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
2007 Microsoft Office Suite Service Pack 2 (SP2)
32 Bit HP CIO Components Installer
Adobe Acrobat 6.0 Standard
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Antares Autotune DX v4.12
Antares Autotune VST v5.09
Antares Microphone Modeler 1.31 DirectX
ARMP - A Random Music Player
Arturia Minimoog V v1.0
ASAPI Update
Ask Toolbar
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Display Driver
ATI Parental Control & Encoder
AutocompletePro
avast! Free Antivirus
Bluetooth Stack for Windows by Toshiba
BTOffer
BufferChm
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Localization Chinese Standard
Catalyst Control Center Localization Chinese Traditional
Catalyst Control Center Localization Czech
Catalyst Control Center Localization Danish
Catalyst Control Center Localization Dutch
Catalyst Control Center Localization Finnish
Catalyst Control Center Localization French
Catalyst Control Center Localization German
Catalyst Control Center Localization Greek
Catalyst Control Center Localization Hungarian
Catalyst Control Center Localization Italian
Catalyst Control Center Localization Japanese
Catalyst Control Center Localization Korean
Catalyst Control Center Localization Norwegian
Catalyst Control Center Localization Polish
Catalyst Control Center Localization Portuguese
Catalyst Control Center Localization Russian
Catalyst Control Center Localization Spanish
Catalyst Control Center Localization Swedish
Catalyst Control Center Localization Thai
Catalyst Control Center Localization Turkish
ccc-core-preinstall
ccc-core-static
ccc-utility
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
Copy
CustomerResearchQFolder
Destination Component
DeviceDiscovery
DeviceManagementQFolder
Digital Audio System
DJ_AIO_03_F4200_ProductContext
DJ_AIO_03_F4200_Software
DJ_AIO_03_F4200_Software_Min
DVD Suite
East West Boesendorfer 290
eSupportQFolder
F4200
F4200_Help
Free Picture Resize Starter 4.5
Free Videos Manager 2.5
FreshDownload
Google Update Helper
GPBaseService
HiJackThis
HijackThis 2.0.0
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB976002-v5)
Hotfix for Windows XP (KB981793)
HP Color LaserJet CP1210 Series
HP Color LaserJet CP1210 Series Toolbox
HP Customer Participation Program 10.0
HP Deskjet F4200 All-In-One Driver Software 10.0 Rel .3
HP Imaging Device Functions 10.0
HP LaserJet Toolbox
HP Photosmart Essential 2.5
HP Smart Web Printing
HP Solution Center 10.0
HP Update
HPDiagnosticAlert
HPProductAssistant
hppusgCP1215
HPSSupply
Java Auto Updater
Java(TM) 6 Update 23
K-Lite Codec Pack 6.5.0 (Basic)
KeepTube
Malwarebytes' Anti-Malware
MarketResearch
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders (English) 12
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
Mozilla Firefox (3.6.13)
Mozilla Firefox 4.0 (x86 en-GB)
Mp3 Song Plays Increaser
MSN
MSN Toolbar
MSXML 4.0 SP2 (KB954430)
My Singer Cybergate 2.0
N.I Pro-53 v3.0-OxYGeN
Native Instruments B4
Native Instruments Battery v1.0
Native Instruments FM7
Native Instruments Service Center
Nero 7 Essentials
Opera 10.61
PCI SoftV92 Modem
Picasa 3
PowerDVD
PowerProducer
PSP VintageWarmer 1.5
PSSWCORE
Realtek High Definition Audio Driver
Reason 3.0
ReBirth RB-338 2.01
Scan
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2289158)
Security Update for 2007 Microsoft Office System (KB2344875)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Excel 2007 (KB2345035)
Security Update for Microsoft Office Groove 2007 (KB2494047)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
Security Update for Microsoft Office Publisher 2007 (KB2284697)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Shop for HP Supplies
Skins
SmartWebPrintingOC
SolutionCenter
Spybot - Search & Destroy
Status
Steinberg Cubase SX 3
Steinberg The Grand 2
Steinberg WaveLab v4.00c
Syncrosoft's License Control
Timeworks Millenium Pack
Toolbox
TrayApp
Ubuntu
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office Outlook 2007 (KB2412171)
Update for Outlook 2007 Junk Email Filter (KB2508979)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB982664)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VDownloader 3.2.802
VideoToolkit01
Waves 4.0
WebFldrs XP
WebReg
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
WinPcap 4.1.1
WinRAR archiver
YouTube Downloader 2.6.2
.
==== Event Viewer Messages From Past Week ========
.
09/04/2011 09:43:19, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the crd service to connect.
09/04/2011 09:43:19, error: Service Control Manager [7000] - The crd service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
05/04/2011 21:52:25, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service winmgmt with arguments "" in order to run the server: {8BC3F05E-D86B-11D0-A075-00C04FB68820}
05/04/2011 21:52:25, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service NMIndexingService with arguments "" in order to run the server: {C6A811AB-F8FF-45A4-93E5-FC5CCB650BE7}
05/04/2011 21:52:25, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
05/04/2011 21:52:25, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service hpqcxs08 with arguments "" in order to run the server: {1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
05/04/2011 21:52:25, error: DCOM [10005] - DCOM got error "%1055" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
05/04/2011 16:49:15, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
05/04/2011 16:49:04, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
05/04/2011 16:46:27, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Aavmker4 AFD AmdPPM aswRdr aswSP aswTdi Fips IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss Tcpip Tosrfcom
05/04/2011 16:46:27, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
05/04/2011 16:46:27, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
05/04/2011 16:46:27, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
05/04/2011 16:46:27, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
05/04/2011 16:22:00, error: Service Control Manager [7022] - The HP CUE DeviceDiscovery Service service hung on starting.
05/04/2011 16:20:37, error: Service Control Manager [7000] - The Nsynas32 service failed to start due to the following error: The system cannot find the file specified.
.
==== End Of File ===========================
8826markb
Active Member
 
Posts: 2
Joined: April 9th, 2011, 5:14 pm
Advertisement
Register to Remove

Re: 'My WebSearch' removal problem

Unread postby Cypher » April 10th, 2011, 10:18 am

Hi.
Checking your logs now be right back.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: 'My WebSearch' removal problem

Unread postby Cypher » April 10th, 2011, 10:29 am

Hi and welcome to Malware Removal Forum.
My name is Cypher, and I will be helping you with your malware problems.
This may or may not, solve other issues you have with your machine.
If you no longer require help i would be grateful if you would let me know.

Before we start please note the following important guidelines.
  • The instructions being given are for YOUR computer and system only!.
    Using these instructions on a different computer, can damage that computer and possibly make it inoperable!
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Absence of symptoms does not mean that everything is clear.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process.
  • Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
Backup your data - XP
Backup your data - Vista
Backup your data - windows 7


Add/Remove programs
  • Click on start
  • Then Run
  • In the open text entry box please copy/paste appwiz.cpl Then click enter.
  • Press the "Remove" or "Change/Remove"...button to uninstall the following.
Ask Toolbar
Spybot - Search & Destroy << you can reinstall when your PC is clean.

Next.

Download and Run ComboFix

  • Please download ComboFix from one of the following links.

    Link 1.

    Link 2.

    **IMPORTANT !!! Save ComboFix.exe to your Desktop**
  • Please disable any Antivirus or Firewall you have active, as shown in this topic. Please close all open application windows.
  • Double click on ComboFix.exe & follow the prompts
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console
Image
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Image

  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply
A word of warning: Neither I nor sUBs are responsible for any damage you may cause to your machine by running ComboFix on your own. This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: 'My WebSearch' removal problem

Unread postby Cypher » April 14th, 2011, 4:58 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns
Advertisement
Register to Remove


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 49 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware