We understand that you are having difficulty downloading programs. However, in order for us to help you it is necessary that you provide us with a DDS log, and it is possible you may be able to do this by following these instructions:
Download/run Rkill:Please use another computer and download Rkill from one of the following links and burn it to a CD. Then transfer it to the infected computer's desktop:
One,
Two or
Three - Double click on Rkill.
- A command window will open then disappear upon completion, this is normal.
- Please leave Rkill on the Desktop until otherwise advised.
Note: If your security software warns about Rkill, please ignore and allow the download to continue.
Next, please follow the guideline at the link below to start a new topic and post your DDS log. If you are unable to create and post a DDS log, then start a new topic and state that you were unable run DDS.
Once you have posted your DDS log in a new topic,
DO NOT respond to that topic until you have received a reply from a helper. Our helpers only look for and respond to topics with 0 replies.
This topic is now closed. Please start a new topic by following the guideline posted here: >Guideline for posting your DDS log<