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Multiple trojans & Best Malware Protection found - help pls

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Multiple trojans & Best Malware Protection found - help pls

Unread postby spn82 » April 3rd, 2011, 10:04 am


hope you can help, tearing my hair out!

friend's PC was swarming with infections, she obviously never updated any security progs (ones I supplied her) - she did have AVG AV, Spyware Blaster, Spybot S&D, CCleaner to use but never used them it seems (or updated them - possibly AVG got updated at somepoint but not for a while).

So, she had a problem last week with pop ups warning of security threats on her PC, Best Malware Protection then installed as she clicked a yes button I believe, she didn't give credit card details cos she then got scared!

I took the HD from her, booted up to see exactly what was going on. Pop up from BMP instantly appeared, no security progs were useable, system restore off/inaccessible as was task manager.

managed to get copy of malwarebytes on the pc via usb and scanned, it found 800+ trojans, hijacks etc, one being Best Malware Protection.

i removed all, then ran the out of date spybot s&d which found more, 100 or so!

continued scanning, both in safe mode and normal mode but now no scans are showing any malicious files and BMP is still bypassing the firewall and AV in windows security center.

the infected pc is not connected to the internet at the moment.

it is xp sp3

dds log follows.

thanks in advance for any help you can provide.

cheers. (oops forgot to paste the log sorry!)

Here it is: DDS Log from today:

DDS (Ver_11-03-05.01) - NTFSx86
Run by sue casey at 13:59:57.90 on 03/04/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.206 [GMT 1:00]
AV: Best Malware Protection *Enabled/Updated* {B12E80D1-A348-4BC1-BD8B-C80DA8B0B1A0}
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
AV: AntiVir Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}
FW: Best Malware Protection *Enabled*
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\Program Files\Creative\Creative Media Lite\CTZDetec.exe
C:\Program Files\Creative\Shared Files\CamTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\blueyonder IST\bin\mpbtn.exe
C:\Program Files\Windows Desktop Search\WindowsSearchIndexer.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Avira\AntiVir Desktop\avscan.exe
C:\Documents and Settings\sue casey\Desktop\dds.scr
============== Pseudo HJT Report ===============
uStart Page = about:blank
uSearch Page = hxxp://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
uWindow Title = Microsoft Internet Explorer provided by blueyonder
uSearch Bar = hxxp://search.msn.co.uk/spbasic.htm
uSearchMigratedDefaultURL = hxxp://search.live.com/results.aspx?q={searchTerms}&src={referrer:source?}
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
mURLSearchHooks: H - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: dsWebAllowBHO Class: {2f85d76c-0569-466f-a488-493e6bd0e955} - c:\program files\windows desktop search\dsWebAllow.dll
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_10\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No File
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MsnMsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [DellTransferAgent] "c:\documents and settings\all users\application data\dell\transferagent\TransferAgent.exe"
uRun: [CTZDetec.exe] c:\program files\creative\creative media lite\CTZDetec.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Creative WebCam Tray] "c:\program files\creative\shared files\CamTray.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.5.0_10\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [DLCFCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCFtime.dll,_RunDLLEntry@16
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueyo~1.lnk - c:\program files\blueyonder ist\bin\matcli.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-explorer: DisallowRun = 1 (0x1)
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: Open in new background tab - c:\program files\windows live toolbar\components\en-gb\msntabres.dll.mui/229?717ebc03bc9b401abaf091a3988279a7
IE: Open in new foreground tab - c:\program files\windows live toolbar\components\en-gb\msntabres.dll.mui/230?717ebc03bc9b401abaf091a3988279a7
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_10\bin\ssv.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} - hxxp://messenger.zone.msn.com/binary/Me ... b31267.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/pr01/re ... NPUpld.cab
DPF: {6F750203-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.co.uk/downloads ... ofupld.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://messenger.zone.msn.com/binary/ZI ... b53083.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/aut ... s-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/ph ... NPUpld.cab
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
Hosts: www.spywareinfo.com
============= SERVICES / DRIVERS ===============
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-4-3 64512]
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2010-10-4 59240]
R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-4-3 11608]
R1 RapportCerberus_23945;RapportCerberus_23945;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\23945\RapportCerberus_23945.sys [2011-2-28 55224]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2010-10-4 169320]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-4-3 135336]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-4-3 269480]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-4-3 61960]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-4-1 1405384]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2010-10-4 767208]
R3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2011-4-1 15232]
R3 RapportIaso;RapportIaso;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportms\23645\RapportIaso.sys [2011-2-22 18872]
S3 V0260VID;Live! Cam Vista IM;c:\windows\system32\drivers\V0260Vid.sys [2007-1-17 162176]
=============== Created Last 30 ================
2011-04-03 12:21:01 -------- d-----w- c:\windows\system32\NtmsData
2011-04-03 11:27:33 -------- d-----w- c:\docume~1\suecas~1\applic~1\Avira
2011-04-03 11:22:30 61960 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2011-04-03 11:21:50 -------- d-----w- c:\program files\Avira
2011-04-03 11:21:50 -------- d-----w- c:\docume~1\alluse~1\applic~1\Avira
2011-04-03 11:01:13 64512 ----a-w- c:\windows\system32\drivers\Lbd.sys
2011-04-03 10:59:56 -------- dc-h--w- c:\docume~1\alluse~1\applic~1\{6A395471-4AA3-4072-AE1B-9B69A97AD164}
2011-04-03 10:59:21 -------- d-----w- c:\program files\Lavasoft
2011-04-03 10:47:11 -------- d-----w- c:\program files\CCleaner
2011-04-02 19:46:00 -------- d-----w- C:\_OTM
2011-04-02 15:36:03 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-04-02 15:36:03 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2011-04-02 10:50:59 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-02 10:50:59 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-04-02 10:50:56 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-04-02 10:50:56 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-03-31 18:20:18 21504 ----a-w- c:\windows\system32\hidserv.dll
2011-03-31 18:19:57 32128 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2011-03-30 17:38:28 -------- d-----w- c:\docume~1\suecas~1\applic~1\Malwarebytes
==================== Find3M ====================
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
============= FINISH: 14:02:20.04 ===============
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Re: Multiple trojans & Best Malware Protection found - help

Unread postby Carolyn » April 6th, 2011, 7:44 am

Hello and Welcome to the forums!

My name is Carolyn and I'll be glad to help you with your computer problems.

Please do not run any other tool until instructed to do so!
Please reply to this thread, do not start another!
Please tell me about any problems that have occurred during the fix.
Please tell me of any other symptoms you may be having as these can help also.
Please try as much as possible not to run anything while executing a fix.

If you follow these instructions, everything should go smoothly.

I would like to see a fresh set of DDS logs, please.

Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop.


Please include the following logs in your next reply:
  • DDS.txt
  • Attach.txt

(post all logs as text, no attachments please)
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Re: Multiple trojans & Best Malware Protection found - help

Unread postby Carolyn » April 10th, 2011, 8:24 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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