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Problems with laptop

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Problems with laptop

Unread postby microw » March 15th, 2011, 6:04 pm


hope someone can help. A couple of weeks ago a pop up appeared which claimed to be from 'against cybercrime association' telling me I was infected and needed to buy thier product ( or something along those lines) I thought it was fishy but it proved tricky to get rid of. A scan with Spybot turned up a trojan called win32.palevo which Spybot fixed ( I think). Malwarebyte scans turned up Rogue.winantivirus and spyware.online games-lame_enc.dll which I think is something to do with audacity? Subsequent scans with Spybot and Malwarebytes have been clean. Computer still behaving oddly though and something is not right, e.g. takes forever to close down and sometimes can't.

Have tried to downlaod DDS and first time I got an error message saying I couldn't save it in a particular location so tried again and then couldn't access the the site to download it. At the same time I got an alert from macafee that it found a trojan - Artemis! eia598863cas. I can't get to DDS.

Have tried saving DDS to Desktop again but get a error message saying cant save to that location due to an unknown error, also as mentioned before each time I attempt to download DDS I get two alerts from macafee saying it has found above Trojan. I have just completed an online Panda scan which tells me I have a trojan - c:\windows\system32\check.exe

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Re: Problems with laptop

Unread postby NonSuch » March 16th, 2011, 1:01 am

We understand that you are having difficulty running certain programs, including DDS. However, in order for us to help you it is necessary that you provide us with a DDS log, and it is possible you may be able to do this by following these instructions:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your DDS log. If you are unable to create and post a DDS log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the guideline posted here: >Guideline for posting your DDS log<
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