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I cannot get "SpyAxe" off of my computer. Hijackt

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I cannot get "SpyAxe" off of my computer. Hijackt

Unread postby Mike Hassur » December 8th, 2005, 10:33 am

Logfile of HijackThis v1.99.1
Scan saved at 6:14:53 AM, on 12/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\F-SECU~1\backweb\4476822\Program\SERVIC~1.EXE
C:\Program Files\F-Secure Anti-Virus\Anti-Virus\fsgk32st.exe
C:\Program Files\F-Secure Anti-Virus\backweb\4476822\program\fsbwsys.exe
C:\Program Files\F-Secure Anti-Virus\Anti-Virus\FSGK32.EXE
C:\Program Files\F-Secure Anti-Virus\Common\FSMA32.EXE
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\F-Secure Anti-Virus\Anti-Virus\fssm32.exe
C:\Program Files\F-Secure Anti-Virus\Common\FSMB32.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\F-Secure Anti-Virus\Common\FCH32.EXE
C:\Program Files\F-Secure Anti-Virus\Common\FAMEH32.EXE
C:\Program Files\F-Secure Anti-Virus\FWES\Program\fsdfwd.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\F-Secure Anti-Virus\Anti-Virus\fsav32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\F-Secure Anti-Virus\Common\FSM32.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Java\jre1.5.0_04\bin\jucheck.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\F-Secure Anti-Virus\FSGUI\fsguiexe.exe
C:\Program Files\F-Secure Anti-Virus\backweb\4476822\Program\fspex.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: HomepageBHO - {3e9b951e-6f72-431b-82cf-4a9fbf2f53bc} - C:\WINDOWS\system32\hp4A83.tmp
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure Anti-Virus\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure Anti-Virus\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\F-Secure Anti-Virus\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\Broderbund\PrintMaster\PMREMIND.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: ItsDeductible7PopUp.lnk = ?
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/ms ... b31267.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 7871558800
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b31267.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/softwa ... Plugin.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: F-Secure Anti-Virus 2005 (BackWeb Plug-in - 4476822) - Unknown owner - C:\PROGRA~1\F-SECU~1\backweb\4476822\Program\SERVIC~1.EXE
O23 - Service: F-Secure Gatekeeper Handler Starter - F-Secure Corp. - C:\Program Files\F-Secure Anti-Virus\Anti-Virus\fsgk32st.exe
O23 - Service: fsbwsys - F-Secure Corp. - C:\Program Files\F-Secure Anti-Virus\backweb\4476822\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\F-Secure Anti-Virus\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure Anti-Virus\Common\FSMA32.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
Mike Hassur
Active Member
 
Posts: 3
Joined: December 7th, 2005, 10:10 pm
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Unread postby Kimberly » December 8th, 2005, 12:44 pm

Hello Mike Hassur and welcome,

Please print out or copy these instructions\tutorials to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Please download SmitRem.exe by noahdfear to your Desktop.
http://noahdfear.geekstogo.com/click%20counter/click.php?id=1
Double-click the smitRem.exe and it will extract the files to a smitRem folder on your Desktop.
______________________________

Please download the trial version of Ewido Security Suite 3.5 from here:
http://www.ewido.net/en/download/
  • Install Ewido Security Suite.
  • When installing, under Additional Options uncheck Install background guard and Install scan via context menu.
  • When you run Ewido for the first time, you could get a warning "Database could not be found!". Click Ok.
  • The program will prompt you to update. Click the Ok button.
  • The program will now go to the main screen.
You will need to update Ewido to the latest definition files.
  • On the left-hand side of the main screen click the Update Button.
  • Click on Start.
The update will start and a progress bar will show the updates being installed.
Once finished updating, close Ewido.

If you are having problems with the updater, you can use this link to manually update ewido.
Ewido manual updates. Make sure to close Ewido before installing the update.
______________________________

If you already have the latest Ad-Aware SE 1.06 version, skip to Run Ad-Aware. Otherwise download Ad-Aware SE 1.06 from here and install it. Uncheck all the options before leaving the Install Wizard.

Run Ad-Aware and Click on the World Icon. Click the Connect button on the webupdate screen. If an update is available download it and install it. Click the Finish button to go back to the main screen.

Click on the Gear Icon (second from the left at the top of the window) to access the Configuration Window.

Click on the General Button on the left and select in green
  • Under Safety
    • Automatically save log-file
    • Automatically quarantine objects prior to removal
    • Safe Mode (always request confirmation)
  • Under Definitions
    • Prompt to udate outdated definitions - set to 7 days
Click on the Scanning Button of the left and select in green
  • Under Driver, Folders & Files
    • Scan Within Archives
  • Under Select drives & folders to scan
    • choose all hard drives
  • Under Memory & Registry
    • Scan Active Processes
    • Scan Registry
    • Deep Scan Registry
    • Scan my IE favorites for banned URL’s
    • Scan my Hosts file
Click on the Advanced Button on the left and select in green
  • Under Shell Integration
    • Move deleted files to Recycle Bin
  • Under Logfile Detail Level
    • Include addtional object information
    • DESELECT - Include negligible objects information (make it show a red X)
    • Include environment information
  • Under Alternate Data Streams
    • Don't log streams smaller than 0 bytes
    • Don't log ADS with the following names: CA_INOCULATEIT
Click the Tweak Button and select in green
  • Under the Scanning Engine (Click on the + sign to expand)
    • DESELECT Unload recognized processes & modules during scan (make it show a red X)
    • Scan registry for all users instead of current user only
  • Under the Cleaning Engine (Click on the + sign to expand)
    • Always try to unload modules before deletion
    • During Removal, unload Explorer and IE if necessary
    • Let Windows remove files in use at next reboot
  • Under the Log Files (Click on the + sign to expand)
    • Include basic Ad-aware SE settings in logfile
    • Include additional Ad-aware SE settings in logfile
    • Include reference summarry in log file
    • Include alternate data stream details in log file
Click on Proceed to save the settings and close the program.
______________________________

If not already installed, download and install the VX2 Cleaner 2.0 plugin from Lavasoft by following the instructions below.

Installing VX2 Cleaner 2.0
  1. Close Ad-Aware, if it is currently open.
  2. Download the VX2 Cleaner 2.0 Plug-in here.
  3. Install the VX2 Cleaner by clicking on vx2cleaner_inst.exe.
______________________________

Download Registry Search by Bobbi Flekman
http://www.bleepingcomputer.com/files/regsearch.php
Create a folder named C:\Reg for it and unzip into that folder.
______________________________

Disable Microsoft AntiSpyware it might interfer with the fix.
  1. Open Microsoft AntiSpyware.
  2. Click on Options, Settings.
  3. In the left pane, click on Real-time Protection.
  4. Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
  5. Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
  6. After you unchecked these, click on the Save button and close Microsoft AntiSpyware.
  7. Right click on the Microsoft AntiSpyware Icon on the taskbar and select Shutdown Microsoft AntiSpyware.
Make sure that Trojan Hunter does not interfer either.
______________________________

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
______________________________

Double-click the icon for RegSearch.exe in the C:\reg folder to launch the program.
Enter contextplus to search for and click "OK".
After completion Notepad will be opened with all the found instances of the string.
The resulting file is saved in the same folder location as RegSearch.exe. I will need that file later on.
______________________________

Run HijackThis, click on None of the above, just start the program, click on Scan. Put a check in the box on the left side of the following items if still present.

O2 - BHO: HomepageBHO - {3e9b951e-6f72-431b-82cf-4a9fbf2f53bc} - C:\WINDOWS\system32\hp4A83.tmp
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyPoker.net\partypokernet.exe (file missing)

Close ALL windows and browsers except HijackThis and click Fix Checked.
______________________________

Open the smitRem Folder, then double-click the RunThis.bat file to start the tool. Follow the prompts on screen. Wait for the tool to complete and disk cleanup to finish.
The tool will create a log named smitfiles.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
______________________________

Using Windows Explorer, Search and Delete these Folders if listed:

C:\Program Files\PartyPoker.net

Navigate to C:\Windows\Prefetch
Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

Navigate to C:\Windows\Temp
Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

Navigate to C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp
Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

Clean out your Temporary Internet files. Procede like this:
  • Quit Internet Explorer and quit any instances of Windows Explorer.
  • Click Start, click Control Panel, and then double-click Internet Options.
  • On the General tab, click Delete Files under Temporary Internet Files.
  • In the Delete Files dialog box, click to select the Delete all offline content check box , and then click OK.
  • On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
  • Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
  • Click OK.
Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see an checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
______________________________

Close ALL open Windows / Programs / Folders. Please start Ewido Security Suite, and run a full scan.
  • Click on Scanner
  • Click on Settings
    • Under How to scan all boxes should be checked
    • Under Unwanted Software all boxes should be checked
    • Under What to scan select Scan every file
    • Click on Ok
  • Click on Complete System Scan to start the scan process.
  • Let the program scan the machine.
If Ewido finds anything, it will pop up a notification. When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says Perform action on all infections, then choose clean and click Ok.

Once the scan has completed, there will be a button located on the bottom of the screen named Save Report.
  • Click Save Report button
  • Save the report to your Desktop
Close Ewido.
______________________________

Start Ad-Aware SE
  • Click on Add-ons
  • Select the VX2 Cleaner plug-in and click Run Tool
  • If your computer isn’t infected, click Close.
    OR
  • If you computer is infected with VX2, a dialog box with text such as New VX2 variant found or VX2 variant 1 found will appear.
  • Press Clean and a dialog box with text The first phase completed. Please reboot and perform a Smart Scan will appear.
  • Reboot your computer
  • Run Ad-Aware and Click on the Scan Now Button
    • Choose Perform Full System Scan
    • DESELECT Search for negligible risk entries, as negligible risk entries (MRU's) are not considered to be a threat. (make it show a red X)
    Click Next to begin the scan. When the scan is completed, the Performing System Scan screen will change name to Scan Complete.

    Click the Next Button to get to the Scanning Results Window where more information about the objects detected during the scan is available. Click the Critical Objects Tab. In general all of the items listed will be bad. To fix all the bad critical objects, right click on one of them, click the Select All entry in the pop-up menu to mark all entries. Click Next and then OK in the dialog box to confirm the removal.
Repeat this until the VX2 Cleaner reports System clean. Press Close to exit.

Run Ad-Aware one more time and perform a Perform Full System Scan of your computer to make sure VX2 has been found and removed. Reboot in Normal Mode
______________________________

Run Panda's ActiveScan and perform a full system scan.
  • Once you are on the Panda site click the Scan your PC button.
  • A new window will open...click the big Check Now button.
  • Enter your Country.
  • Enter your State/Province.
  • Enter your e-mail address.
  • Select either Home User or Company.
  • Click the big Scan Now button.
  • Allow the ActiveX component to install and download the files required for the scan. This may take a couple of minutes.
  • Click on Local Disks to start the scan.
Upon scan completion, if anything malicious is detected, click See Report, then click Save Report and save it to your Desktop.
______________________________

Please do an online scan with Kaspersky Online Scanner

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
      • Extended (If available otherwise Standard)
    • Scan Options:
      • Scan Archives
      • Scan Mail Bases
  • Click OK
  • Now under select a target to scan select My Computer
  • The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
______________________________

Please post :
  1. The results from the RegSearch.exe
  2. c:\smitfiles.txt
  3. Ewido log
  4. ActiveScan results
  5. Kaspersky results
  6. a new HijackThis log
Your may need several replies to post the requested logs, otherwise they might get cut off.

Kim
User avatar
Kimberly
MRU Teacher Emeritus
 
Posts: 3505
Joined: June 15th, 2005, 12:57 am

Unread postby Mike Hassur » December 8th, 2005, 6:38 pm

Hi Kimberly,

I'm afraid I got derailed on our very first step. I followed your directions: Please download SmitRem.exe by noahdfear to your Desktop.
http://noahdfear.geekstogo.com/click%20 ... k.php?id=1

but my browser could not find a web page that corresponded to that address. Could the URL possibly be wrong? Thanks for any help that you can give me.

Mike Hassur
Mike Hassur
Active Member
 
Posts: 3
Joined: December 7th, 2005, 10:10 pm

Unread postby Kimberly » December 8th, 2005, 7:03 pm

If I click on the link in the post, I get the download box right now.

Since I always check the download links before posting them, I did indeed notice a small problem while replying to your topic. On the second attempt, a few minutes later, the download did start correctly. Maybe the server is under a heavy load atm ... can you please try again and let me know if you could download the file? In meanwhile I will check if a mirror does exist for the removal tool.

Thanks.

Kim
User avatar
Kimberly
MRU Teacher Emeritus
 
Posts: 3505
Joined: June 15th, 2005, 12:57 am

Unread postby Kimberly » December 8th, 2005, 8:23 pm

geekstogo seems slow right now, I even get a 404 error from time to time when I try to reach the main site. Please don't download the tool from another ressource, it has been updated recently to address SpyAxe. I'm waiting to see if it has been officially mirrored somewhere.

Please excuse the inconvience.

If the download problem does persist, PM me with an email addy and I will send the fix to you.

Kim
User avatar
Kimberly
MRU Teacher Emeritus
 
Posts: 3505
Joined: June 15th, 2005, 12:57 am

Unread postby Mike Hassur » December 10th, 2005, 10:15 am

Hi Kim,

Since I could not get through to geekstogo to download "smitrem.exe" (note our previous e-mails), and I was anxious to move forward with getting "spyaxe" off of my computer; I did a Google search for "smitrem.exe" just to see what I would find. I found another site called "Tech Support Guy" which seemed to have a far simpler set of instructions for ridding a computer of "spyaxe". It still required "smitrem.exe". They had a hyperlink to downloading this file, and it worked the first time (probably dumb luck but I didn't understand that at the time). Anyway I followed the instructions that they had given another user who had the same problem on his computer, and it seemed to solve the problem on my computer. I sent them the various report that I had accumulated during this process (i.e. spyaxe.txt, ewido report, activescan report, and a final hijackthis log), and they said that things looked clean.

Even though my problem seems to be solved, I wanted to share with you the relatively simple series of steps that seemed to solve the problem on my computer. You obviously know far more about these matters than I do, but - in the interest of sharing information to solve a common problem - I'll pass this information along anyway. Thank you so much for your efforts to help me. The series of steps that solved my problem (located at http://forums.techguy.org/showthread.php?p=3169904) are shown below:

--------------------------------------------------------------------

* Click here to download SpyAxeFix.exe.

Save it to your desktop.
Close all other programs and windows.
Double click the SpyAxeFix.exe file, then click Start to extract the tool to it's own folder.
Open the SpyAxeFix folder and double click the SpyAxeFix.bat to start the tool.
At one point when the tool runs, your taskbar will disappear, and your computer will restart when the tool completes.
A text file called spyaxe.txt will be created in the SpyAxeFix folder.


* Click here to download smitRem.exe.
Save the file to your desktop.
It is a self extracting file.
Doubleclick the smitRem.exe and it will extract the files to a smitRem folder on your desktop.
Do not do anything with it yet. You will run the RunThis.bat file later in safe mode.


* Download the trial version of Ewido Security Suite here.
Install ewido.
During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
Launch ewido
It will prompt you to update click the OK button and it will go to the main screen
On the left side of the main screen click update
Click on Start and let it update.
DO NOT run a scan yet. You will do that later in safe mode.


* Click here for info on how to boot to safe mode if you don't already know how.


* Now copy these instructions to notepad and save them to your desktop. You will need them to refer to in safe mode.


* Restart your computer into safe mode now. Perform the following steps in safe mode:


* Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.


* Run Ewido:
Click on scanner
Click Complete System Scan and the scan will begin.
During the scan it will prompt you to clean files, click OK
When the scan is finished, look at the bottom of the screen and click the Save report button.
Save the report to your desktop


* Go to Control Panel > Internet Options. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


* Next go to Control Panel > Display. Click on the "Desktop" tab then click the "Customize Desktop" button. Click on the "Web" tab. Under "Web Pages" you should see an entry checked called something like "Security info" or similar. If it is there, select that entry and click the "Delete" button. Click OK then Apply and OK.


* Restart back into Windows normally now.


* Run ActiveScan online virus scan here

When the scan is finished, anything that it cannot clean have it delete it. Make a note of the file location of anything that cannot be deleted so you can delete it yourself.
- Save the results from the scan!

Post a new HiJackThis log along with the results from ActiveScan and the contents of spyaxe.txt
Mike Hassur
Active Member
 
Posts: 3
Joined: December 7th, 2005, 10:10 pm

Unread postby Kimberly » December 10th, 2005, 11:26 am

Hello Mike Hassur,

While I understand that you wish to clean up your computer as fast as possible, you've downloaded Smitrem fix exactly from the same place. Further more Smitrem fix has been updated and the SpyAxe fix is not needed anymore. Since you prefered to follow steps from another forum instead of following the instructions I did post here, you did waste my time and your time.

Most fixes are written to reflect the entrees seen in the logs and don't always apply to each computer. HijackThis does not show all the problems present on a computer either.

The Ewido log may contain entries (trojans for example) that need additional steps to clean them up. The Panda Scan may contains items that need a cleanup too.

If you think that your computer is clean, I wish you all the best. If you want us to check the logs and see if you are really clean and don't have anything lurking, then post the c:\smitfiles.txt , the spyaxe log, the Ewido log and the Panda log.

Kim
User avatar
Kimberly
MRU Teacher Emeritus
 
Posts: 3505
Joined: June 15th, 2005, 12:57 am

Unread postby NonSuch » December 14th, 2005, 3:44 am

Since the issue appears to be resolved, this topic is now closed. If you wish it reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
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NonSuch
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Joined: February 23rd, 2005, 7:08 am
Location: California
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