Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Googleupdate.exe trojan - BSOD on my UA

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Googleupdate.exe trojan - BSOD on my UA

Unread postby paulb100 » March 5th, 2011, 12:23 am

Hi

I recently got infected with the googleupdate.exe trojan - bit of a nasty one this as you think you have it sorted but then odd things like random redirects to stopzilla when searching for some security products (only happened a couple of times - retrying failed) - I scanned with MB and AVIRA both of which picked up the infections , i then downloaded and run Sophos Anti-Rootkit - this was in full swing when I got a BSOD (there was a dump file too) - rebooted and got another BSOD , rebooted into safe-mode with networking and got another BSOD (after logging in and changing screen res there was the recovery message, soon as i clicked on it the BSOD happened) - right now iam in my partners account typing this...using hers MB throws up no detections but AVIRA did while MB was scanning... bummer I turned off system restore the other day too...
the host file is clear, I dunno how these redirects happen...another was searching for an item sophos found in google while it scanned took me to an uk.ask.com domain which ask search results...clicked on top one and it was fake anti-virus page trying to fool me into thinking i was infected (my comp in web page showing infected drives)

so ive a feeling ive let in a right nasty one... lesson learned as I didnt scan/check the file first

here is my HJT



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 04:22:47, on 05/03/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8080.16413)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\GreedyTorrent\GTor.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\program files (x86)\avira\antivir desktop\avcenter.exe
C:\Users\Amy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Amy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Amy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Amy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Amy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Amy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Amy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Amy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Amy\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Users\Amy\Downloads\EmsisoftAntiMalwareSetup.exe
C:\Users\Amy\AppData\Local\Temp\is-Q83PV.tmp\EmsisoftAntiMalwareSetup.tmp

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AdblockIE - {90EFF544-3981-4d46-85C9-C0361D0931D6} - mscoree.dll (file missing)
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [GreedyTorrent] "C:\Program Files (x86)\GreedyTorrent\GTor.exe" -tray
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
O9 - Extra button: Download with YouTube Clip Extractor - {10cb98e9-04a7-4e4b-8a4a-d974fda7afca} - C:\Program Files (x86)\Clip Extractor\ClipExtractor.exe
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{FBBD7716-0F7B-4420-8888-159415C20DBA}: NameServer = 212.118.241.1,194.74.65.68
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: SAS Core Service (!SASCORE) - Unknown owner - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Print Spooler (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

--
End of file - 6878 bytes
paulb100
Regular Member
 
Posts: 48
Joined: November 8th, 2006, 9:58 am
Location: Newcastle UK
Advertisement
Register to Remove

Re: Googleupdate.exe trojan - BSOD on my UA

Unread postby askey127 » March 5th, 2011, 8:48 am

Hi paulb100,
This kind of infection is easily "acquired" by using a Torrent client to download free shared files.
There are thousands upon thousands of infections planted in the free files by criminals.
It may not matter whether you scan the downloads or not.
--------------------------------------------
TDSSKiller - Rootkit Removal Tool
Please download the TDSSKiller.exe by Kaspersky... save it to your Desktop. <-Important!!!
  1. Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    (Vista - W7 users: Right-click and select "Run As Administrator")
    If TDSSKiller does not run... rename it. Right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. ektfhtw.com).
    If you don't see file extensions, please see: How to change the file extension.
  2. Click the Start Scan button. Do not use the computer during the scan!
  3. If the scan completes with nothing found, click Close to exit.
  4. If malicious objects are found, they will show in the "Scan results - Select action for found objects" and offer 3 options.
    • Ensure Cure (default) is selected... then click Continue > Reboot now to finish the cleaning process.
    • If Cure is not offered as an option, choose Skip.
  5. A log file named TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt will be created and saved to the main directory of C:
    (the dd.mm.yyyy_hh.mm.ss in the filename is the time/date stamp)
  6. Copy and paste the contents of that file in your next reply.
If, for some reason,you can't locate the text file to paste into your reply, just tell me, but DO NOT run the program a second time.
---------------------------------------------
Run a Scan with OTL
  1. Please download OTL.exe by OldTimer and save it to your desktop.
  2. Right click on OTL.exe and select Run As Administrator to run it. If Windows UAC prompts you, please allow it.
    If you have a 64-bit version of Windows, check the box at the top, labeled Include 64 bit scans
  3. Check the boxes labeled :
    • Scan All Users
    • LOP check
    • Purity check
  4. Click on the Run Scan button at the top left hand corner.
  5. OTL will start running. When done, 2 Notepad files will open; OTL.txt and Extras.txt. They will be saved on your desktop.
Please post the contents of these files.
You may use separate replies if you wish.
If any of the files are too large to post, you can split the oversize one(s) into multiple replies.

So we are looking for the log from TDSSKiller, and the two logs from OTL.
askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13903
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: Googleupdate.exe trojan - BSOD on my UA

Unread postby paulb100 » March 5th, 2011, 11:22 am

hay Askey thanks for your reply - unfortunately after 8 hours of trying to sort it out i got so sick of the BSOD I just went for the re-install option, this time ive used acronis to back up the system entirely and will continue with increments every month, so that should it happen again I can restore it

thanks for your help
paulb100
Regular Member
 
Posts: 48
Joined: November 8th, 2006, 9:58 am
Location: Newcastle UK

Re: Googleupdate.exe trojan - BSOD on my UA

Unread postby askey127 » March 5th, 2011, 5:36 pm

Since this will be resolved by a Re-Installation of Windows, this topic will be closed.
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13903
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA
Advertisement
Register to Remove


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 50 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware