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spyaxe Strikes

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spyaxe Strikes

Unread postby sweetjj » December 7th, 2005, 8:56 pm

I was able to remove spyaxe finally.. but i still get popups and i can't get my homepage back! i think i still have something called spytrooper as well?!?!
here is my hijackthis log

Logfile of HijackThis v1.99.1
Scan saved at 7:39:55 AM, on 12/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\nvctrl.exe
C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\mssearchnet.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\admin\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... ch/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: HomepageBHO - {724510c3-f3c8-4fb7-879a-d99f29008a2f} - C:\WINDOWS\system32\hp7ACD.tmp
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [WinHound] C:\Program Files\WinHound\WinHound.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] 1
O4 - Startup: Sid Registration.lnk = D:\ATR1.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.ap ... sSetup.exe
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ptssvc - Unknown owner - C:\Program Files\KODAK\KODAK Picture Transfer Software\PTSsvc.exe (file missing)
sweetjj
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Posts: 2
Joined: December 6th, 2005, 10:49 am
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Unread postby askey127 » December 7th, 2005, 9:52 pm

sweetjj,

You may want to print this out or save it to a Notepad file on your desktop, as you will not have Internet access in Safe mode.
This is fairly long due to a difficult infection, and your persistence is needed to be successful.
You should find it fairly straightforward, however.
-----------------------------------------------------------
Set Your Computer to Show All Files
Go to My Computer->Tools/View->Folder Options->View tab and make sure that Show hidden files and folders (or 'Show all files') is enabled. Also make sure that Display the contents of system folders is checked. In addition, if you have Windows XP, go to Start, Search. When you click on All files and folders on the left pane, click on the More advanced options at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.
-----------------------------------------------------------
Disable Microsoft Anti-Spyware
- Open Microsoft AntiSpyware.
- Click on Tools, Settings.
- In the left pane, Click on Real-time Protection, System Agent, View System Agent checkpoints.
- In the box on the left labeled System Agent Status, underneath "Status : Active", click on >>Deactivate
- Status should switch to Inactive.
- Click on File, Close

Right Click on the Microsoft Anti-Spyware Icon (red bullseye) in the System Tray in the lower right of the screen
Verify that the pop up entry reads : Security Agents Status (Disabled)
-----------------------------------------------------------
Disable Ewido
From the system tray, Right-click the system tray icon and Uncheck real time protection.
or From within Ewido -
Under 'Your security status', if the real time protection is active, deactivate it by clicking 'real time protection' until the status says 'inactive'.
-----------------------------------------------------------
Please Download SpyAxeFix.exe © noahdfear.
Save it to your desktop. Close all other programs and windows. Double click SpyAxeFix.exe, then click Start to extract the tool to it's own folder.
------------------------------------------------------------
Download SmitRem.exe and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.
-----------------------------------------------------------
Download and install CCleaner from here.
Don't run CCleaner yet.
-----------------------------------------------------------
Start Your Computer in Safe Mode.
Reboot into Safe Mode by hitting the F8 key repeatedly as the machine boots, until a menu shows up. Choose Safe Mode from the list. In some systems, this may be the F5 key, so try that if F8 doesn't work. Additional Info is here: http://www.computerhope.com/issues/chsafe.htm
-----------------------------------------------------------
Run CCleaner.
( Do not use the Issues block )
Click on the Options block on the left. Select Advanced.
Uncheck "Only delete files in Windows Temp folders older than 48 hours".
Click on the Cleaner block on the left. Choose the Windows tab.
Check everything Except Autocomplete Form History, and the Advanced part of the Menu.
Click the Run Cleaner button. This process could take a while.
When CCleaner shows how much has been removed, cleaning is finished. Click Exit.
-----------------------------------------------------------
Run Ewido Scan
Close all open windows/programs/folders. Have Nothing else open while ewido performs its scan!.
It's extremely important not to open any windows while the scan is in progress.
Now Run Ewido
* Click on scanner
* Click on Settings
* Under "How to scan" all boxes should be selected
* Under "Possibly unwanted software" all boxes should be selected
* Under "What to scan" select scan every file
* Click OK
* Click on Complete system scan
* Let the program scan the machine
* If ewido finds anything, it will pop up a notification.
* Let it fix whatever it finds
Once the scan has completed, there will be a button located on the bottom of the screen named Save report.
* Click Save report
* Save the report to your desktop
* Exit ewido
When you compose your reply, paste the contents of the report into it..
------------------------------------------------------------
Open the SmitRem folder and double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.
The tool will create a log named Smitfiles.txt in the root of your drive, eg; Local Disk C:\ or partition where your operating system is installed. Please post that log along with the others requested in your next reply.
------------------------------------------------------------
Remove Log Items with HJT
Run HJT again, click "Do A System Scan Only", and check the boxes next to the following :

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... ch/ie.html
O2 - BHO: HomepageBHO - {724510c3-f3c8-4fb7-879a-d99f29008a2f} - C:\WINDOWS\system32\hp7ACD.tmp
<== filename can change itself to any hpxxxx.tmp
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [WinHound] C:\Program Files\WinHound\WinHound.exe
O4 - Startup: Sid Registration.lnk = D:\ATR1.exe

MAKE CERTAIN ALL OTHER WINDOWS and BROWSERS ARE CLOSED and click "Fix Checked"

-----------------------------------------------------------
File Deletion.
In Windows Explorer, navigate to these files. Use Find (F3) or Start, Search if the folder is not shown; then Delete these files, if present:
C:\Windows\Prefetch\all files <== don't delete the prefetch folder, just everything in it.
C:\WINDOWS\system32\nvctrl.exe
C:\WINDOWS\system32\mssearchnet.exe
C:\Windows\System32\hp7ACD.tmp
<=== this one may morph. Delete any .tmp file in this folder starting with hp----.
msvol.tlb
ld*.tmp
<== you can use ld*.tmp in the search. delete any file that matches.
ncompat.tlb
mscornet.exe

C:\Program Files\support.com\bin\tgcmd.exe
D:\ATR1.exe

If you have any problem deleting a file, right click the file and check Properties to see if it's read-only. Uncheck the read-only box, click Apply and OK. Then retry Delete.
If a message pops up saying "File in use", or something like that, hit Ctrl-Alt-Delete and look under the Processes tab. If the filename is in there, click End Process, then retry Delete.
Note the name and location of any file you cannot delete.
-----------------------------------------------------------
Folder Deletion.
In Windows Explorer, Find and Delete any of these folders still present:

C:\Program Files\spyaxe\
C:\Program Files\spytrooper\
C:\Program Files\spysheriff\
C:\Program Files\WinHound\

Note any folder you cannot delete.
You may have to delete all the underlying files and folders before a target folder can be deleted.
-----------------------------------------------------------
Open the SpyAxeFix folder and double click the SpyAxeFix.bat to start the tool.
At one point when the tool runs, your taskbar will disappear, and your computer will restart when the tool completes.
A text file will be created in the SpyAxeFix folder. Post the contents of it in your next reply.
-----------------------------------------------------------
If your machine did not just reboot to Normal Mode, manually reboot to Normal Mode now.
-----------------------------------------------------------
Right-click a space on your Desktop, choose Properties, Customize, Web tab. Uncheck Security Info if present.
-----------------------------------------------------------
Run an Online scan.
Go tohttp://www.trendmicro.com and click Personal. Under Trend Micro Housecall (upper right) Click Scan now.
Click Scan Now It's Free. Choose your location, then Start Free Scan Now. Select Complete Scan. If it asks about installing an ActiveX control, allow it. It'll take a few minutes to download, especially with a dialup connection, so be patient.
Check to Clean all drives and Scan.
When it completes, copy the full name of any virus, trojan, or spyware that cannot be cleaned or deleted and post them along with your next log.
-----------------------------------------------------------
Post a New HJT Log
Reboot your computer. Start HijackThis. Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl-A), copy and paste the log contents in a reply.

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Unread postby NonSuch » December 18th, 2005, 4:30 am

Whilst we appreciate that you may be busy, it has been 10 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
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Do not bother contacting us if you are not the topic starter. A valid,
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If the user name does not match the one in the thread linked, the email will be deleted.
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