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iexplore.exe BHO or not.

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iexplore.exe BHO or not.

Unread postby Butcher » February 13th, 2011, 3:35 pm

Hi
Hoping you can help me with a problem on my laptop. I am running Vista Home Premium
and having a problem with a BHO - iexplore.exe that keeps trying to install when we go
online. I am not sure if this is a problem or not. It has never showed up before until
recently. Spysweeper keeps flagging it as an issue. I am including a HiJackThis log and
an uninstall log.

The favor of a reply will be greatly appreciated.

Thanks,

Butcher

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:57:23 AM, on 2/13/2011
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18565)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Toshiba\Utilities\KeNotify.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Webroot\Security\Current\Framework\WRTray.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - MRI_DISABLED - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Webroot Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [jswtrayutil] "C:\Program Files\Jumpstart\jswtrayutil.exe"
O4 - HKLM\..\Run: [Apoint] "C:\Program Files\Apoint2K\Apoint.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [RtHDVCpl] "RtHDVCpl.exe"
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [SVPWUTIL] "C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe" SVPwUTIL
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [KeNotify] "C:\Program Files\TOSHIBA\Utilities\KeNotify.exe"
O4 - HKLM\..\Run: [ITSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
O4 - HKLM\..\Run: [HWSetup] \HWSetup.exe hwSetUP
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [WebrootTrayApp] "C:\Program Files\Webroot\Security\Current\Framework\WRTray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [TOSCDSPD] TOSCDSPD.EXE
O4 - HKCU\..\Run: [ehTray.exe] "C:\Windows\ehome\ehTray.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - (no file)
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files\Jumpstart\jswpsapi.exe
O23 - Service: pinger - Unknown owner - C:\Toshiba\IVP\ISM\pinger.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Security\current\plugins\antimalware\AEI.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exe

--
End of file - 6983 bytes

2007 Microsoft Office system
Activation Assistant for the 2007 Microsoft Office suites
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.3
ALPS Touch Pad Driver
Ask Toolbar
Atheros Driver Installation Program
Atheros Wi-Fi Protected Setup Library
Bluetooth Stack for Windows by Toshiba
Burpee 3D Garden Designer
Catalyst Control Center - Branding
CD/DVD Drive Acoustic Silencer
DVD MovieFactory for TOSHIBA
GearDrvs
HiJackThis
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Java(TM) 6 Update 23
Java(TM) 6 Update 3
Malwarebytes' Anti-Malware
Memeo AutoBackup
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Hybrid 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 and SOAP Toolkit 3.0
Napster Burn Engine
Norton 360
Photovista Panorama 2.02
QuickBooks Financial Center
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista
Realtek High Definition Audio Driver
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2289158)
Security Update for 2007 Microsoft Office System (KB2289158)
Security Update for 2007 Microsoft Office System (KB2344875)
Security Update for 2007 Microsoft Office System (KB2344875)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Excel 2007 (KB2345035)
Security Update for Microsoft Office Excel 2007 (KB2345035)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office Outlook 2007 (KB980376)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
Security Update for Microsoft Office Publisher 2007 (KB2284697)
Security Update for Microsoft Office Publisher 2007 (KB2284697)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Security Update for Microsoft Office Word 2007 (KB2344993)
Security Update for Windows Media Encoder (KB2447961)
Security Update for Windows Media Encoder (KB954156)
Security Update for Windows Media Encoder (KB979332)
SpywareBlaster 4.4
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515/xx12 drivers.
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Flash Cards Support Utility
TOSHIBA Hardware Setup
Toshiba Registration
TOSHIBA SD Memory Utilities
TOSHIBA Software Modem
TOSHIBA Software Upgrades
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb975960)
V3930 User's Manual
Webroot Software
Webroot Software
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series
Butcher
Regular Member
 
Posts: 35
Joined: July 5th, 2010, 10:24 am
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Re: iexplore.exe BHO or not.

Unread postby askey127 » February 18th, 2011, 8:56 am

Hi Butcher,

Sorry for the delay.
If you still need help and are not receiving it elsewhere, please proceed as follows:
-----------------------------------------------------------
Disable Windows Defender
Open Windows Defender by clicking the Start button, All Programs, and then clicking Windows Defender.
If you don't see it in the Programs List, you can access and start it using the Control Panel.
Click Tools, and then click Options.
Scroll down to the bottom. Under Administrator options, UNcheck the Use Windows Defender check box, and then click Save.
Administrator permission is required. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
-----------------------------------------------------------
Remove Registry items with HijackThis. Start HijackThis. (Right-click and "Run as administrator" in Vista/Win7)
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)

R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - MRI_DISABLED - (no file)
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Webroot Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O9 - Extra button: (no name) - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - (no file)

Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
------------------------------------------------
Remove Programs Using Control Panel
From Start, Control Panel, click on Uninstall a program under the Programs heading.
Right click each Entry, as follows, one by one, if it exists, choose Uninstall/Change, and give permission to Continue:

Adobe Reader 8.1.3
Ask Toolbar
Java(TM) 6 Update 3

Take extra care in answering questions posed by any Uninstaller.
--------------------------------------------------------
Download and Install the newest version of Adobe Reader for reading pdf files, due to the vulnerabilities in earlier versions.
All versions numbered lower than 10.0 are vulnerable.
Go HERE and click on AdbeRdr1000_en_US.exe to download the latest version of Adobe Acrobat Reader.
Save this file to your desktop and run it to install the latest version of Adobe Reader.

After the new Reader is installed, Open Adobe Reader X. (Right click and Run as administrator in Vista/Win7)
OK the license.
Click on Edit and select Preferences.
On the Left, click on the Javascript category and Uncheck Enable Acrobat Javascript.
Click on the Security (Enhanced) category and Uncheck Automatically trust sites from my Win OS security zones.
Click on the Trust Manager category and Uncheck Allow opening of non-PDF file attachments with external applications.
Click the OK button

Please tell me when the tasks are complete, and tell me the status of the Norton 360.
Is it up to date and paid for? If not, we need to replace it.
askey127
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Re: iexplore.exe BHO or not.

Unread postby Butcher » February 20th, 2011, 8:18 am

Hi askey127,
I was away for a couple of days.Returned late last night.Saw your reply and will do what you want.Will post back today with the results.

Thanks again,
Butcher
Butcher
Regular Member
 
Posts: 35
Joined: July 5th, 2010, 10:24 am

Re: iexplore.exe BHO or not.

Unread postby Butcher » February 20th, 2011, 9:36 am

Hi askey127,
All but 1 task was completed.I could not remove the Ask toolbar since it is not listed in the add/remove progrms list.
Also,I do not use Norton 360.I use Webroot Spysweeper with antivirus,Malwarebytes and Spywareblaster.I understand that Ask and Norton are listed in the uninstall log for Hijackthis but I don't see them in add/remove programs.Let me know what I should do next.

Butcher
Butcher
Regular Member
 
Posts: 35
Joined: July 5th, 2010, 10:24 am

Re: iexplore.exe BHO or not.

Unread postby askey127 » February 21st, 2011, 7:37 am

Butcher,
Webroot Spysweeper installs the Ask toolbar(they get paid for it), and probably doesn't allow the bar to be uninstalled separately.
The Ask toolbar is spyware that delivers misleading searches, and is one reason Webroot is not popular among forum helpers.
If you ever install Webroot again, be careful to DISALLOW installation of the toolbar

What I would like to do is Uninstall Webroot, clean your machine, and leave it to you whether you want to re-install it.
Cleaning a machine with Webroot on there is difficult because it does not allow disabling the Antivirus.
---------------------------------------------
Symantec did not remove everything as it should. This is a common problem.
To completely remove Norton Antivirus, Download and Run the Norton Removal Tool for your version of Windows.
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US
Perform the DownLoad for your version of Windows (download to your desktop as it says).
On your desktop, click on Norton Removal Tool and follow the instructions.
Please Be patient. This tool removes hundreds of files and settings. It will let you know when it's done.

=================================================================================
If it's important to you to keep Webroot, stop here and tell me. If you are willing to proceed, please do as follows:
=================================================================================

These directions should work exactly.
Do each step before proceeding to the next.
I would print this out first, to be sure you are doing everything in the correct sequence. Don't Guess.

We are going to remove your Webroot Software and replace it with an antivirus called Avira Antivir.
This is necessary to for all our tools to work corrrectly.

Then we will have Antivir run a scan and give us a report without removing anything.
-----------------------------------------------
Download Antivir Free
This program is free for personal, non-business use.
Download AntiVir Free from here : http://www.softpedia.com/get/Antivirus/AntiVir-Personal-Edition.shtml
Click the Download button. Then when the "Download Locations" page comes up, choose the first External Mirror (exe)
Save the Installer to your desktop, but don't run it yet. The installer file will be named avira_antivir_personal_en.exe
Double check to be sure you know where to find it.
------------------------------------------------
Remove Webroot Spysweeper and Antivirus Using the Control Panel
From Start, Control Panel, click on Uninstall a program under the Programs heading.
Right click this Entry, choose Uninstall/Change, and give permission to Continue:

Webroot Software

Take extra care in answering questions posed by any Uninstaller. Uninstall ALL of it if asked.
-----------------------------------------------
Install Antivir
Right Click the Avira Antivir Installer you saved on your desktop, choose "Run as administrator", and let it Install Antivir.
-----------------------------------------------
Update and Scan with Antivir
Right click the red umbrella icon and choose Start Antivir.
When the window comes up click Start Update.
When the update is complete, click on Scan System Now.
This full scan could take a hour or more.
It will ask what to do with any items it finds.
IMPORTANT >> For Now, tell it to IGNORE any items it finds. Do not choose Quarantine or Delete.
-----------------------------------------------
Get Last Avira Report
Right click the red umbrella icon in the system tray and click Start Antivir
In the left pane, click Overview, then click Reports
There wil be reports titled Update and reports titled Scan. Find the most recent report in the list titled Scan
Click on the Report File button, or Right click the report and choose Display Report.
The report contents will come up in Notepad. Highlight the entire report (Ctrl+A) and copy to the clipboard (Ctrl+C).
Paste the contents (Ctrl+V) into your next reply.

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Re: iexplore.exe BHO or not.

Unread postby Butcher » February 21st, 2011, 11:20 am

askey127,
Will comply with your request.Webroot came with the laptop.Since the subscription is almost up it's no big deal.Will post back later today with the results.

Thanks,
Butcher
Butcher
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Posts: 35
Joined: July 5th, 2010, 10:24 am

Re: iexplore.exe BHO or not.

Unread postby Butcher » February 21st, 2011, 2:24 pm

askey127,
Since I never purchased or installed Norton 360 on my laptop I have no idea what version it is.Your link asks me which version I have 1.0,2.0,3.0 or 4.0.I understand that the Hijackthis uninstall log shows Norton 360 but in doing a search of the machine I can't find anything from Norton.The link does not ask me what version of Windows I have.How do you want me to proceed?

Butcher
Butcher
Regular Member
 
Posts: 35
Joined: July 5th, 2010, 10:24 am

Re: iexplore.exe BHO or not.

Unread postby askey127 » February 22nd, 2011, 7:20 am

Just proceed with the rest of the sequence. We will get Norton later.
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Re: iexplore.exe BHO or not.

Unread postby Butcher » February 23rd, 2011, 8:35 pm

Hi askey127,
Here is the scan from Avira.Let me know what to do next.

Butcher



Avira AntiVir Personal
Report file date: Wednesday, February 23, 2011 18:04

Scanning for 2429376 virus strains and unwanted programs.

The program is running as an unrestricted full version.
Online services are available:

Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows Vista
Windows version : (Service Pack 1) [6.0.6001]
Boot mode : Normally booted
Username : SYSTEM
Computer name : OWNER-PC

Version information:
BUILD.DAT : 10.0.0.611 31824 Bytes 1/14/2011 13:42:00
AVSCAN.EXE : 10.0.3.5 435368 Bytes 1/10/2011 19:23:31
AVSCAN.DLL : 10.0.3.0 46440 Bytes 4/1/2010 17:57:04
LUKE.DLL : 10.0.3.2 104296 Bytes 1/10/2011 19:23:40
LUKERES.DLL : 10.0.0.1 12648 Bytes 2/11/2010 04:40:49
VBASE000.VDF : 7.10.0.0 19875328 Bytes 11/6/2009 14:05:36
VBASE001.VDF : 7.11.0.0 13342208 Bytes 12/14/2010 19:23:50
VBASE002.VDF : 7.11.3.0 1950720 Bytes 2/9/2011 23:01:14
VBASE003.VDF : 7.11.3.1 2048 Bytes 2/9/2011 23:01:14
VBASE004.VDF : 7.11.3.2 2048 Bytes 2/9/2011 23:01:14
VBASE005.VDF : 7.11.3.3 2048 Bytes 2/9/2011 23:01:14
VBASE006.VDF : 7.11.3.4 2048 Bytes 2/9/2011 23:01:14
VBASE007.VDF : 7.11.3.5 2048 Bytes 2/9/2011 23:01:14
VBASE008.VDF : 7.11.3.6 2048 Bytes 2/9/2011 23:01:15
VBASE009.VDF : 7.11.3.7 2048 Bytes 2/9/2011 23:01:15
VBASE010.VDF : 7.11.3.8 2048 Bytes 2/9/2011 23:01:15
VBASE011.VDF : 7.11.3.9 2048 Bytes 2/9/2011 23:01:15
VBASE012.VDF : 7.11.3.10 2048 Bytes 2/9/2011 23:01:15
VBASE013.VDF : 7.11.3.59 157184 Bytes 2/14/2011 23:01:15
VBASE014.VDF : 7.11.3.97 120320 Bytes 2/16/2011 23:01:15
VBASE015.VDF : 7.11.3.148 128000 Bytes 2/19/2011 23:01:16
VBASE016.VDF : 7.11.3.183 140288 Bytes 2/22/2011 23:01:16
VBASE017.VDF : 7.11.3.184 2048 Bytes 2/22/2011 23:01:16
VBASE018.VDF : 7.11.3.185 2048 Bytes 2/22/2011 23:01:16
VBASE019.VDF : 7.11.3.186 2048 Bytes 2/22/2011 23:01:16
VBASE020.VDF : 7.11.3.187 2048 Bytes 2/22/2011 23:01:16
VBASE021.VDF : 7.11.3.188 2048 Bytes 2/22/2011 23:01:16
VBASE022.VDF : 7.11.3.189 2048 Bytes 2/22/2011 23:01:17
VBASE023.VDF : 7.11.3.190 2048 Bytes 2/22/2011 23:01:17
VBASE024.VDF : 7.11.3.191 2048 Bytes 2/22/2011 23:01:17
VBASE025.VDF : 7.11.3.192 2048 Bytes 2/22/2011 23:01:17
VBASE026.VDF : 7.11.3.193 2048 Bytes 2/22/2011 23:01:17
VBASE027.VDF : 7.11.3.194 2048 Bytes 2/22/2011 23:01:17
VBASE028.VDF : 7.11.3.195 2048 Bytes 2/22/2011 23:01:17
VBASE029.VDF : 7.11.3.196 2048 Bytes 2/22/2011 23:01:18
VBASE030.VDF : 7.11.3.197 2048 Bytes 2/22/2011 23:01:18
VBASE031.VDF : 7.11.3.207 61952 Bytes 2/23/2011 23:01:18
Engineversion : 8.2.4.170
AEVDF.DLL : 8.1.2.1 106868 Bytes 1/10/2011 19:23:26
AESCRIPT.DLL : 8.1.3.53 1282427 Bytes 2/23/2011 23:01:21
AESCN.DLL : 8.1.7.2 127349 Bytes 1/10/2011 19:23:26
AESBX.DLL : 8.1.3.2 254324 Bytes 1/10/2011 19:23:26
AERDL.DLL : 8.1.9.2 635252 Bytes 1/10/2011 19:23:25
AEPACK.DLL : 8.2.4.9 512374 Bytes 2/23/2011 23:01:20
AEOFFICE.DLL : 8.1.1.16 205179 Bytes 2/23/2011 23:01:20
AEHEUR.DLL : 8.1.2.78 3277175 Bytes 2/23/2011 23:01:20
AEHELP.DLL : 8.1.16.1 246134 Bytes 2/23/2011 23:01:19
AEGEN.DLL : 8.1.5.2 397683 Bytes 2/23/2011 23:01:19
AEEMU.DLL : 8.1.3.0 393589 Bytes 1/10/2011 19:23:18
AECORE.DLL : 8.1.19.2 196983 Bytes 2/23/2011 23:01:18
AEBB.DLL : 8.1.1.0 53618 Bytes 1/10/2011 19:23:18
AVWINLL.DLL : 10.0.0.0 19304 Bytes 1/10/2011 19:23:32
AVPREF.DLL : 10.0.0.0 44904 Bytes 1/10/2011 19:23:30
AVREP.DLL : 10.0.0.8 62209 Bytes 6/17/2010 19:27:13
AVREG.DLL : 10.0.3.2 53096 Bytes 1/10/2011 19:23:31
AVSCPLR.DLL : 10.0.3.2 84328 Bytes 1/10/2011 19:23:31
AVARKT.DLL : 10.0.22.6 231784 Bytes 1/10/2011 19:23:27
AVEVTLOG.DLL : 10.0.0.8 203112 Bytes 1/10/2011 19:23:28
SQLITE3.DLL : 3.6.19.0 355688 Bytes 6/17/2010 19:27:22
AVSMTP.DLL : 10.0.0.17 63848 Bytes 1/10/2011 19:23:31
NETNT.DLL : 10.0.0.0 11624 Bytes 6/17/2010 19:27:21
RCIMAGE.DLL : 10.0.0.26 2550120 Bytes 1/28/2010 18:10:20
RCTEXT.DLL : 10.0.58.0 97128 Bytes 1/10/2011 19:23:52

Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: C:\Program Files\Avira\AntiVir Desktop\sysscan.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:,
Process scan........................: on
Extended process scan...............: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium

Start of the scan: Wednesday, February 23, 2011 18:04

Starting search for hidden objects.

The scan of running processes will be started
Scan process 'taskeng.exe' - '24' Module(s) have been scanned
Scan process 'svchost.exe' - '30' Module(s) have been scanned
Scan process 'mcupdate.EXE' - '88' Module(s) have been scanned
Scan process 'taskeng.exe' - '24' Module(s) have been scanned
Scan process 'vssvc.exe' - '49' Module(s) have been scanned
Scan process 'avscan.exe' - '79' Module(s) have been scanned
Scan process 'avscan.exe' - '29' Module(s) have been scanned
Scan process 'avcenter.exe' - '64' Module(s) have been scanned
Scan process 'avgnt.exe' - '49' Module(s) have been scanned
Scan process 'sched.exe' - '56' Module(s) have been scanned
Scan process 'avshadow.exe' - '33' Module(s) have been scanned
Scan process 'avguard.exe' - '64' Module(s) have been scanned
Scan process 'wuauclt.exe' - '34' Module(s) have been scanned
Scan process 'SynTPHelper.exe' - '14' Module(s) have been scanned
Scan process 'WUDFHost.exe' - '35' Module(s) have been scanned
Scan process 'wmiprvse.exe' - '33' Module(s) have been scanned
Scan process 'unsecapp.exe' - '28' Module(s) have been scanned
Scan process 'CCC.exe' - '156' Module(s) have been scanned
Scan process 'taskeng.exe' - '48' Module(s) have been scanned
Scan process 'SynToshiba.exe' - '22' Module(s) have been scanned
Scan process 'ehmsas.exe' - '19' Module(s) have been scanned
Scan process 'MOM.EXE' - '49' Module(s) have been scanned
Scan process 'ehtray.exe' - '27' Module(s) have been scanned
Scan process 'TOSCDSPD.exe' - '17' Module(s) have been scanned
Scan process 'SearchIndexer.exe' - '60' Module(s) have been scanned
Scan process 'svchost.exe' - '7' Module(s) have been scanned
Scan process 'ULCDRSvr.exe' - '5' Module(s) have been scanned
Scan process 'TosIPCSrv.exe' - '18' Module(s) have been scanned
Scan process 'AdobeARM.exe' - '47' Module(s) have been scanned
Scan process 'TosBtSrv.exe' - '24' Module(s) have been scanned
Scan process 'TosCoSrv.exe' - '20' Module(s) have been scanned
Scan process 'TODDSrv.exe' - '23' Module(s) have been scanned
Scan process 'TNaviSrv.exe' - '19' Module(s) have been scanned
Scan process 'swupdtmr.exe' - '16' Module(s) have been scanned
Scan process 'svchost.exe' - '44' Module(s) have been scanned
Scan process 'svchost.exe' - '42' Module(s) have been scanned
Scan process 'pinger.exe' - '23' Module(s) have been scanned
Scan process 'SynTPEnh.exe' - '35' Module(s) have been scanned
Scan process 'KeNotify.exe' - '28' Module(s) have been scanned
Scan process 'RtHDVCpl.exe' - '47' Module(s) have been scanned
Scan process 'CFSvcs.exe' - '67' Module(s) have been scanned
Scan process 'agrsmsvc.exe' - '16' Module(s) have been scanned
Scan process 'Explorer.EXE' - '142' Module(s) have been scanned
Scan process 'taskeng.exe' - '79' Module(s) have been scanned
Scan process 'Dwm.exe' - '38' Module(s) have been scanned
Scan process 'svchost.exe' - '59' Module(s) have been scanned
Scan process 'spoolsv.exe' - '84' Module(s) have been scanned
Scan process 'svchost.exe' - '91' Module(s) have been scanned
Scan process 'Ati2evxx.exe' - '35' Module(s) have been scanned
Scan process 'svchost.exe' - '81' Module(s) have been scanned
Scan process 'SLsvc.exe' - '23' Module(s) have been scanned
Scan process 'svchost.exe' - '153' Module(s) have been scanned
Scan process 'svchost.exe' - '116' Module(s) have been scanned
Scan process 'svchost.exe' - '69' Module(s) have been scanned
Scan process 'Ati2evxx.exe' - '28' Module(s) have been scanned
Scan process 'svchost.exe' - '33' Module(s) have been scanned
Scan process 'PresentationFontCache.exe' - '30' Module(s) have been scanned
Scan process 'svchost.exe' - '40' Module(s) have been scanned
Scan process 'winlogon.exe' - '30' Module(s) have been scanned
Scan process 'lsm.exe' - '22' Module(s) have been scanned
Scan process 'lsass.exe' - '60' Module(s) have been scanned
Scan process 'services.exe' - '33' Module(s) have been scanned
Scan process 'csrss.exe' - '14' Module(s) have been scanned
Scan process 'wininit.exe' - '26' Module(s) have been scanned
Scan process 'csrss.exe' - '14' Module(s) have been scanned
Scan process 'smss.exe' - '2' Module(s) have been scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!
Master boot sector HD1
[INFO] No virus was found!

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!

Starting to scan executable files (registry).
The registry was scanned ( '490' files ).


Starting the file scan:

Begin scan in 'C:\' <SQ004681V03>


End of the scan: Wednesday, February 23, 2011 18:54
Used time: 49:36 Minute(s)

The scan has been done completely.

19421 Scanned directories
247421 Files were scanned
0 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
0 Files were moved to quarantine
0 Files were renamed
0 Files cannot be scanned
247421 Files not concerned
1266 Archives were scanned
0 Warnings
0 Notes
499750 Objects were scanned with rootkit scan
0 Hidden objects were found
Butcher
Regular Member
 
Posts: 35
Joined: July 5th, 2010, 10:24 am

Re: iexplore.exe BHO or not.

Unread postby askey127 » February 24th, 2011, 7:14 am

Butcher,
That's a good result.
----------------------------------------------
You can download the free version of Revo Uninstaller from here: http://www.revouninstaller.com/revo_uni ... nload.html
I would attempt to use it to Uninstall Norton 360 and Ask Toolbar.
It will succeed many times when regular methods fail, and it is very good at removing remnants.
Let me know.
-----------------------------------------------------------
In Any Case, Install WinPatrol - Download and Install the Free WinPatrol, and view Instructions here: http://www.winpatrol.com/winpatrol.html
- WinPatrol is an active program that drops a "Scotty Dog" icon into the system tray (right click to check/change status), allows you to monitor/edit startups, services, Browser helpers, and prompts for permission if any program tries to change your system. You can easily control any Browser Helper or Startup Program with it.

Tell me how it's running.
askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13906
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: iexplore.exe BHO or not.

Unread postby Butcher » February 24th, 2011, 7:34 pm

askey127,
Installed Revo and WinPatrol.Revo did not see anything from Norton.Removed Ask toolbar however this error came up: Error 1905.Module C:\ProgramFiles\Ask.com\Generic AskToolbar.dll failed to unregister.HRESULT-2147220472(Is this a phone number?).Contact your support personnel.What am I doing with WinPatrol?Is it similiar to Spybot?Also, before I removed Webroot the BHO I kept seeing trying to install when I went online was gone however when you exited a website or came offline it would reappear.I kept blocking the install process but this was associated with Webroot.I have not seen any evidence of it trying to install.What do you want me to do next.

Thanks agian,
Butcher
Butcher
Regular Member
 
Posts: 35
Joined: July 5th, 2010, 10:24 am

Re: iexplore.exe BHO or not.

Unread postby askey127 » February 25th, 2011, 8:24 am

Butcher,
I think the original difficulty had to do with the Ask Toolbar.
I want to be sure it's gone.
---------------------------------------------
Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code: Select all
    :filefind
    Ask Toolbar*
    
    :folderfind
    Ask.com
    
    :regfind
    Ask Toolbar
    
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13906
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: iexplore.exe BHO or not.

Unread postby Butcher » February 25th, 2011, 2:41 pm

askey127,
It appears that there is still something in the registry for the ask toolbar.Here is the log:

Thanks,
Steve


SystemLook 04.09.10 by jpshortstuff
Log created at 13:26 on 25/02/2011 by Owner
Administrator - Elevation successful

========== filefind ==========

Searching for "Ask Toolbar*"
No files found.

========== folderfind ==========

Searching for "Ask.com"
No folders found.

========== regfind ==========

Searching for "Ask Toolbar"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1]
@="Ask Toolbar"

-= EOF =-
Butcher
Regular Member
 
Posts: 35
Joined: July 5th, 2010, 10:24 am

Re: iexplore.exe BHO or not.

Unread postby askey127 » February 25th, 2011, 7:49 pm

Butcher,
We can take care of that.
Download and run OTM
Click here to download OTM by Old Timer and save it to your Desktop.
  • Right Click OTM.exe and choose "Run as administrator" to run it.
  • Copy the following code and paste it in the white space under Paste Instructions for Items to be Moved (below the yellow line at the bottom of the window).
    Code: Select all
    :reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1]
    

  • Click the MoveIt! button
  • OTM will ask to reboot the machine. Please do so.
  • You can find the log as described below and paste the contents of the log in your next reply.
    • Start Notepad (Start > All Programs > Accessories > Notepad)
    • In Notepad, click File, then click Open
    • In the File Name: box, type *.log then press Enter
    • Navigate to C:\_OTM\MovedFiles and locate the newest log and open it (they are named as {date}_{time}.log)
    • Copy the contents of the log and paste it in your next reply.

askey127
User avatar
askey127
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Posts: 13906
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: iexplore.exe BHO or not.

Unread postby Butcher » February 26th, 2011, 2:27 pm

askey127,
Here is the requested log from OTM.

Butcher

========== REGISTRY ==========
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1\ deleted successfully.

OTM by OldTimer - Version 3.1.17.2 log created on 02262011_131946
Butcher
Regular Member
 
Posts: 35
Joined: July 5th, 2010, 10:24 am
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