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explorer.exe not responding after click restart/shutdow help

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explorer.exe not responding after click restart/shutdow help

Unread postby neokadal » February 10th, 2011, 7:54 am

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:31:14 PM, on 2/10/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\avp.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\avp.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 173.212.217:8080
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {3509196D-1D27-5194-C8E3-132140F11597} - c:\windows\system32\msgwtskt.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\avp.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\ie_banner_deny.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O8 - Extra context menu item: Open with &ZipScan - C:\PROGRA~1\ZIPSCA~1\zs_ie.htm
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\SCIEPlgn.dll
O16 - DPF: {063F7D71-5E0B-48F2-87D5-F63C5917947E} - http://ahnlabdownload.nefficient.co.kr/ ... aosmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{01E7B6DE-77B7-4CC9-A4B9-38E21F7480CD}: NameServer = 192.168.1.1,202.134.0.115,203.130.196.155,203.130.196.5,202.134.1.10,202.134.2.5,203.130.208.18,203.130.206.250,203.130.196.6,222.124.204.34,202.134.1.5
O17 - HKLM\System\CCS\Services\Tcpip\..\{5E498D88-0F3F-4107-9520-AD776C15A81B}: NameServer = 203.130.196.5,203.130.193.74
O17 - HKLM\System\CCS\Services\Tcpip\..\{9CC90191-B4B1-4936-9005-DD67324D61ED}: NameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{C0F29C88-D54B-47F9-94B1-FFDBE97E46C5}: NameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{FE2BBDB5-3947-4825-B9BA-1E40A9544448}: NameServer = 192.168.1.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{01E7B6DE-77B7-4CC9-A4B9-38E21F7480CD}: NameServer = 192.168.1.1,202.134.0.115,203.130.196.155,203.130.196.5,202.134.1.10,202.134.2.5,203.130.208.18,203.130.206.250,203.130.196.6,222.124.204.34,202.134.1.5
O17 - HKLM\System\CS2\Services\Tcpip\..\{01E7B6DE-77B7-4CC9-A4B9-38E21F7480CD}: NameServer = 192.168.1.1,202.134.0.115,203.130.196.155,203.130.196.5,202.134.1.10,202.134.2.5,203.130.208.18,203.130.206.250,203.130.196.6,222.124.204.34,202.134.1.5
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\avp.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

--
End of file - 5849 bytes
neokadal
Active Member
 
Posts: 1
Joined: February 10th, 2011, 7:49 am
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Re: explorer.exe not responding after click restart/shutdow

Unread postby askey127 » February 13th, 2011, 8:56 am

Hi neokadal,
A few things to do here. Just do one at a time, in the sequence given.
-----------------------------------------------
Please Note Our Policy on the Use of P2P (Person to Person / Peer to Peer) file sharing programs
It is posted here: http://malwareremoval.com/forum/viewtopic.php?p=491394#p491394
As a condition of receiving our help, I have included the P2P program utorrent in the removal instructions below, so we are not wasting our time.
If you have used this, you can be fairly confident this is a principal reason your computer is infected

It's really important, if you value your PC at all, to stay away from P2P file sharing programs, like utorrent, Bittorrent, Azureus, Frostwire, Limewire, Vuze, Shareaza, Bitlord.
(Limewire has just been shut down by the courts).
Criminals have "planted" thousands upon thousands of infections in the "free" shared files. Some of the recent infections can turn your machine into a doorstop.
-----------------------------------------------------------
Remove Registry items with HijackThis. Start HijackThis.
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: (no name) - {3509196D-1D27-5194-C8E3-132140F11597} - c:\windows\system32\msgwtskt.dll (file missing)
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"

Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
-----------------------------------------------------------
Remove Programs Using Control Panel
From Start, Settings, Control Panel or Start, Control Panel, click Add/Remove Programs.
Highlight each Entry, as follows, one by one, if it exists, and choose Remove :

utorrent

Take extra care in answering questions posed by any Uninstaller.
-----------------------------------------------------------
REBOOT (RESTART) Your Machine
-----------------------------------------------------------
Retrieve the List of Installed programs Using HJT
Open HijackThis, click Open The Misc Tools Section. Then scroll down the list if you need to, click Open Uninstall Manager and Save List...
The List of installed programs will automatically be saved as uninstall_list.txt in your HiJackThis folder.
In addition, the list opens in Notepad so you can also save as another name in another location if you wish.
Please paste the contents into your next reply.
---------------------------------------------
Run CKScanner
Download CKScanner from HERE
Important - Save it to your desktop.
Doubleclick CKScanner.exe and click Search For Files.
After a couple minutes or less, when the cursor hourglass disappears, click Save List To File.
A message box will verify the file saved.
Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.
-----------------------------------------------------------
Download and Run a Diagnostic Tool (MGADiag.exe) from here and save this to your desktop.
http://go.microsoft.com/fwlink/?linkid=56062
* Double-click on MGADiag.exe
* When the program has finished, click on the Validation tab and then click on Copy to Clipboard.
* Please post the results in your next reply.

Also please tell me the name of your Internet Service Provider.
You have permanent connections to both Telkom Indonesia and Surry Telephone. Are you familiar with both?

askey127
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askey127
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Re: explorer.exe not responding after click restart/shutdow

Unread postby askey127 » February 16th, 2011, 12:42 pm

Due to Lack of Response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
askey127
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Posts: 13904
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA


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