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Help a friend in need

Unread postby nineinchheel » February 7th, 2011, 7:05 am

I'm fixing a netbook on behalf of the mother of a schoolfriend of mine, she says she gets messages popping up from the system tray asking her to buy anti virus software.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:59:54, on 07/02/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Roxio\BackOnTrack\Instant Restore\BOTService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\idt\wdm\STacSV.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\HP\HPBTWD.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\Program Files\Hewlett-Packard\HP QuickSync\QuickSync.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Documents and Settings\Tamsin\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Hewlett-Packard\HP QuickSync\jre\bin\javaw.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\AVG\AVG10\avgscanx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:8992
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP BTW Detect Program] C:\Program Files\HP\HPBTWD.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
O4 - HKLM\..\Run: [HP] C:\Program Files\Hewlett-Packard\HP QuickSync\QuickSync.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [snp2uvc] C:\WINDOWS\vsnp2uvc.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Tamsin\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [jgdrlxls] C:\DOCUME~1\Tamsin\LOCALS~1\Temp\ldvqdyhex\lwhdeefuerb.exe
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe -update plugin
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/v ... .2.5.3.cab
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Roxio SAIB Service (9734BF6A-2DCD-40f0-BAB0-5AAFEEBE1269) - Unknown owner - C:\Program Files\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: BecHelperService - Unknown owner - C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
O23 - Service: BOTService - Sonic Solutions - C:\Program Files\Roxio\BackOnTrack\Instant Restore\BOTService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\program files\idt\wdm\STacSV.exe

--
End of file - 9742 bytes


3Connect
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.4.1 MUI
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
AVG 2011
AVG 2011
AVG 2011
Broadcom 802.11 Wireless LAN Adapter
Compatibility Pack for the 2007 Office system
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB949764)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP BatteryCheck 2.10 A2
HP Help and Support
HP Integrated Module with Bluetooth wireless technology
HP QuickSync
HP User Guides 0165
HP Webcam-50
HP Wireless Assistant
Huawei modem
IDT Audio
Intel(R) Graphics Media Accelerator Driver
Java(TM) 6 Update 14
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
Mozilla Firefox (3.5.16)
MSXML 6.0 Parser
Roxio BackOnTrack
Roxio BackOnTrack
Roxio Disaster Recovery
Roxio Instant Restore
Roxio Instant Restore Recovery Disk
Roxio Update Manager
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2289158)
Security Update for 2007 Microsoft Office System (KB2344875)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Office Excel 2007 (KB2345035)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Skype web features
Skype™ 4.1
Synaptics Pointing Device Driver
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
USB2.0 Card Reader Software
Windows Backup Utility
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
nineinchheel
Regular Member
 
Posts: 39
Joined: April 22nd, 2009, 5:04 am
Location: Coventry, West Midlands
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Re: Help a friend in need

Unread postby Bob4 » February 9th, 2011, 6:38 pm

Welcome to the Forums.

The fixes we will use are specific to your problems and should only be used for this issue on this machine.

Please only use this topic to reply to. Do not start another thread.
The process is not instant.
Please continue to review my answers until I tell you your machine is clear.
Absence of symptoms does not mean that everything is clear.
So lets do this to the end!



  • Save and quit any work your doing before beginning the fix.
  • Follow the steps I describe in the order I asked if at all possible,
  • All hijackthis logs I ask for should be done in normal mode ( not safe mode)
  • These logs should be done last after you have followed my instructions in the previous post.
  • DO NOT install new programs while we are fixing this machine.
  • Be sure to use the subscribe button to receive notification by Email that you have been replied to.
    If I do not hear from you in 3 days from my last post this topic will be closed. You will need to start another.


Please if you decide to seek help at another forum let us know. There is a shortage of helpers and tying 2 of us up is a waste of time.
If you have any questions about any advice given here please STOP and ask!


______________________________
Run HiJackThis
and choose scan only and place a check by the following lines if present.
Close all other windows and browsers except HJT before clicking on Fix Checked

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:8992
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll
O4 - HKCU\..\Run: [jgdrlxls] C:\DOCUME~1\Tamsin\LOCALS~1\Temp\ldvqdyhex\lwhdeefuerb.exe
O4 - Global Startup: Bluetooth.lnk = ?

Close that.


______________________________________________
Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please post the contents of that log.

If you accidently close it you may find it here.
Start -> All Programs -> Malwarebytes' Anti-Malware -> Logs




________________________________________
OTL
Please download OTL© by OldTimer and save it to your desktop. Click here.
  • Double click on OTL.exe to run it.
  • Make sure all the Use SafeList options are checked (ticked). There are five of them.
  • Check Scan All Users.
  • At the lower right corner, check LOP Check and Purity Check.
  • Click on Run Scan at the top left hand corner. This might take a while.
  • When done, two Notepad files will open. Please post the contents of these 2 Notepad files in your next reply.
    Note: These files are saved as OTL.txt and Extras.txt on the desktop.


_________________________
In your next reply I would like to see:

  • The report from Malwarebytes
  • The report from OTL
User avatar
Bob4
MRU Master
MRU Master
 
Posts: 6070
Joined: November 12th, 2005, 11:26 am
Location: Florida

Re: Help a friend in need

Unread postby nineinchheel » February 10th, 2011, 11:47 pm

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5736

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/02/2011 03:24:09
mbam-log-2011-02-11 (03-24-09).txt

Scan type: Full scan (C:\|)
Objects scanned: 207290
Time elapsed: 53 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\qni8hj710fdl (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogoff (PUM.Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

OTL logfile created on: 11/02/2011 03:33:45 - Run 1
OTL by OldTimer - Version 3.2.20.6 Folder = C:\Documents and Settings\Tamsin\My Documents\Downloads
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

1,015.00 Mb Total Physical Memory | 387.00 Mb Available Physical Memory | 38.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 76.00% Paging File free
Paging file location(s): C:\pagefile.sys 1524 3048 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 149.04 Gb Total Space | 130.74 Gb Free Space | 87.72% Space Free | Partition Type: NTFS

Computer Name: YOUR-6C359A3BDC | User Name: Tamsin | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/02/11 03:32:29 | 000,602,624 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Tamsin\My Documents\Downloads\OTL.exe
PRC - [2010/12/11 17:18:15 | 000,910,808 | ---- | M] (Mozilla Corporation) -- C:\Program Files\Mozilla Firefox\firefox.exe
PRC - [2010/12/05 16:26:40 | 000,654,176 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgrsx.exe
PRC - [2010/12/05 16:26:12 | 000,650,592 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgchsvx.exe
PRC - [2010/12/01 04:14:46 | 001,084,256 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgnsx.exe
PRC - [2010/12/01 04:14:14 | 001,052,512 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgemcx.exe
PRC - [2010/11/23 13:34:16 | 000,724,048 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSMonitor.exe
PRC - [2010/11/23 13:34:14 | 006,128,208 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
PRC - [2010/10/22 04:58:18 | 000,265,400 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgwdsvc.exe
PRC - [2010/10/22 04:57:54 | 002,745,696 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgtray.exe
PRC - [2010/10/22 04:56:58 | 000,845,664 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgcsrvx.exe
PRC - [2010/01/28 12:47:44 | 001,737,464 | ---- | M] () -- C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
PRC - [2009/08/23 14:32:11 | 000,386,480 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files\Java\jre6\bin\jucheck.exe
PRC - [2009/07/14 02:54:00 | 000,589,104 | ---- | M] (Hewlett-Packard) -- C:\Program Files\Hewlett-Packard\HP QuickSync\QuickSync.exe
PRC - [2009/07/14 02:54:00 | 000,135,168 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files\Hewlett-Packard\HP QuickSync\jre\bin\javaw.exe
PRC - [2009/07/06 21:06:46 | 000,737,280 | ---- | M] (Andrea Electronics Corporation) -- C:\WINDOWS\system32\AESTFltr.exe
PRC - [2009/06/29 20:44:38 | 000,458,844 | ---- | M] (IDT, Inc.) -- C:\Program Files\IDT\WDM\sttray.exe
PRC - [2009/06/29 20:44:38 | 000,221,266 | ---- | M] (IDT, Inc.) -- c:\Program Files\IDT\WDM\stacsv.exe
PRC - [2009/06/02 18:05:58 | 000,457,200 | ---- | M] () -- C:\Program Files\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
PRC - [2009/03/30 15:02:08 | 000,319,488 | ---- | M] () -- C:\Program Files\HP\HPBTWD.exe
PRC - [2008/04/15 12:00:00 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe


========== Modules (SafeList) ==========

MOD - [2011/02/11 03:32:29 | 000,602,624 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Tamsin\My Documents\Downloads\OTL.exe
MOD - [2010/08/23 16:12:02 | 001,054,208 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV - File not found [Disabled | Stopped] -- -- (HidServ)
SRV - File not found [On_Demand | Stopped] -- -- (AppMgmt)
SRV - [2010/11/23 13:34:14 | 006,128,208 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe -- (AVGIDSAgent)
SRV - [2010/10/22 04:58:18 | 000,265,400 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG10\avgwdsvc.exe -- (avgwd)
SRV - [2010/10/06 11:31:48 | 000,517,448 | ---- | M] () [On_Demand | Stopped] -- C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe -- (AVG Security Toolbar Service)
SRV - [2010/01/28 12:47:44 | 001,737,464 | ---- | M] () [Auto | Running] -- C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe -- (BecHelperService)
SRV - [2009/06/29 20:44:38 | 000,221,266 | ---- | M] (IDT, Inc.) [Auto | Running] -- c:\Program Files\IDT\WDM\stacsv.exe -- (STacSV)
SRV - [2009/06/02 18:05:58 | 000,457,200 | ---- | M] () [Auto | Running] -- C:\Program Files\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe -- (9734BF6A-2DCD-40f0-BAB0-5AAFEEBE1269)


========== Driver Services (SafeList) ==========

DRV - [2010/12/08 04:12:38 | 000,251,728 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\avgldx86.sys -- (Avgldx86)
DRV - [2010/11/12 13:19:38 | 000,299,984 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\avgtdix.sys -- (Avgtdix)
DRV - [2010/09/13 16:27:24 | 000,025,680 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\AVGIDSEH.Sys -- (AVGIDSEH)
DRV - [2010/09/07 03:48:56 | 000,034,384 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\WINDOWS\system32\drivers\avgmfx86.sys -- (Avgmfx86)
DRV - [2010/09/07 03:48:50 | 000,026,064 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\avgrkx86.sys -- (Avgrkx86)
DRV - [2010/08/19 21:42:38 | 000,030,288 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AVGIDSFilter.sys -- (AVGIDSFilter)
DRV - [2010/08/19 21:42:36 | 000,123,472 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AVGIDSDriver.sys -- (AVGIDSDriver)
DRV - [2010/08/19 21:42:34 | 000,026,192 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AVGIDSShim.sys -- (AVGIDSShim)
DRV - [2010/01/28 12:35:24 | 000,010,240 | ---- | M] () [Kernel | Auto | Running] -- C:\WINDOWS\system32\drivers\mdvrmng.sys -- (mdvrmng)
DRV - [2010/01/28 12:34:32 | 000,102,528 | ---- | M] (Huawei Technologies Co., Ltd.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\ewusbmdm.sys -- (hwdatacard)
DRV - [2010/01/28 12:34:32 | 000,100,736 | ---- | M] (Huawei Technologies Co., Ltd.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\ewusbdev.sys -- (hwusbdev)
DRV - [2009/12/29 20:10:50 | 001,746,432 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\BCMWL5.SYS -- (BCM43XX)
DRV - [2009/07/01 22:10:54 | 000,103,792 | ---- | M] (Sonic Solutions) [File_System | Boot | Running] -- C:\WINDOWS\system32\drivers\syscow32x.sys -- (SysCow)
DRV - [2009/06/29 20:44:38 | 001,642,931 | ---- | M] (IDT, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\sthda.sys -- (STHDA)
DRV - [2009/06/05 02:43:16 | 000,330,264 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\System32\DRIVERS\iaStor.sys -- (iaStor)
DRV - [2009/06/02 00:00:00 | 000,025,584 | ---- | M] (Sonic Solutions) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\SaibVd32.sys -- (SaibVd32)
DRV - [2009/06/02 00:00:00 | 000,021,488 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\WINDOWS\System32\Drivers\SahdIa32.sys -- (SahdIa32)
DRV - [2009/06/02 00:00:00 | 000,015,856 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\WINDOWS\System32\Drivers\SaibIa32.sys -- (SaibIa32)
DRV - [2009/05/07 00:01:38 | 000,047,272 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\btwusb.sys -- (BTWUSB)
DRV - [2009/05/07 00:01:36 | 000,992,424 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\btkrnl.sys -- (BTKRNL)
DRV - [2009/04/21 17:13:34 | 000,113,664 | ---- | M] (Andrea Electronics Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AESTAud.sys -- (AESTAud)
DRV - [2009/03/31 20:11:44 | 000,039,424 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\l1c51x86.sys -- (L1c)
DRV - [2009/03/13 16:32:18 | 001,759,616 | ---- | M] () [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\snp2uvc.sys -- (SNP2UVC) USB2.0 PC Camera (SNP2UVC)
DRV - [2009/01/16 02:41:00 | 000,206,512 | ---- | M] (Synaptics, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\SynTP.sys -- (SynTP)
DRV - [2008/12/30 10:55:20 | 000,102,656 | ---- | M] (Huawei Technologies Co., Ltd.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\ewusbfake.sys -- (hwusbfake)
DRV - [2008/04/15 12:00:00 | 000,144,384 | ---- | M] (Windows (R) Server 2003 DDK provider) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\hdaudbus.sys -- (HDAudBus)
DRV - [2008/04/14 23:06:40 | 000,043,008 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\amdagp.sys -- (amdagp)
DRV - [2008/04/14 23:06:40 | 000,040,960 | ---- | M] (Silicon Integrated Systems Corporation) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\sisagp.sys -- (sisagp)
DRV - [2008/04/14 14:05:40 | 000,020,992 | ---- | M] (Realtek Semiconductor Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\RTL8139.sys -- (rtl8139) Realtek RTL8139(A/B/C)
DRV - [2008/02/15 22:12:06 | 005,854,752 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\igxpmp32.sys -- (ialm)
DRV - [2001/08/18 13:07:44 | 000,019,072 | ---- | M] (Adaptec, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\sparrow.sys -- (Sparrow)
DRV - [2001/08/18 13:07:42 | 000,030,688 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\sym_u3.sys -- (sym_u3)
DRV - [2001/08/18 13:07:40 | 000,028,384 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\sym_hi.sys -- (sym_hi)
DRV - [2001/08/18 13:07:36 | 000,032,640 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\symc8xx.sys -- (symc8xx)
DRV - [2001/08/18 13:07:34 | 000,016,256 | ---- | M] (Symbios Logic Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\symc810.sys -- (symc810)
DRV - [2001/08/18 12:52:22 | 000,036,736 | ---- | M] (Promise Technology, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\ultra.sys -- (ultra)
DRV - [2001/08/18 12:52:20 | 000,045,312 | ---- | M] (QLogic Corporation) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\ql12160.sys -- (ql12160)
DRV - [2001/08/18 12:52:20 | 000,040,320 | ---- | M] (QLogic Corporation) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\ql1080.sys -- (ql1080)
DRV - [2001/08/18 12:52:18 | 000,049,024 | ---- | M] (QLogic Corporation) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\ql1280.sys -- (ql1280)
DRV - [2001/08/18 12:52:16 | 000,179,584 | ---- | M] (Mylex Corporation) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\dac2w2k.sys -- (dac2w2k)
DRV - [2001/08/18 12:52:12 | 000,017,280 | ---- | M] (American Megatrends Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\mraid35x.sys -- (mraid35x)
DRV - [2001/08/18 12:52:00 | 000,026,496 | ---- | M] (Advanced System Products, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\asc.sys -- (asc)
DRV - [2001/08/18 12:51:58 | 000,014,848 | ---- | M] (Advanced System Products, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\asc3550.sys -- (asc3550)
DRV - [2001/08/18 12:51:56 | 000,005,248 | ---- | M] (Acer Laboratories Inc.) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\aliide.sys -- (AliIde)
DRV - [2001/08/18 12:51:54 | 000,006,656 | ---- | M] (CMD Technology, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\cmdide.sys -- (CmdIde)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb


IE - HKU\.DEFAULT\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - Reg Error: Key error. File not found
IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - Reg Error: Key error. File not found
IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-3651722115-304494827-1819295165-1005\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
IE - HKU\S-1-5-21-3651722115-304494827-1819295165-1005\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
IE - HKU\S-1-5-21-3651722115-304494827-1819295165-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-3651722115-304494827-1819295165-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>

========== FireFox ==========

FF - prefs.js..browser.search.defaultenginename: "Yahoo! Search"
FF - prefs.js..browser.search.selectedEngine: "Google"
FF - prefs.js..extensions.enabledItems: {3f963a5b-e555-4543-90e2-c3908898db71}:10.0.0.1178
FF - prefs.js..extensions.enabledItems: avg@igeared:6.011.025.001
FF - prefs.js..extensions.enabledItems: jqs@sun.com:1.0
FF - prefs.js..extensions.enabledItems: {B13721C7-F507-4982-B2E5-502A71474FED}:3.3.0.3971
FF - prefs.js..keyword.URL: "http://search.avg.com/route/?d=4b3d1ba1&v=6.011.025.001&i=23&tp=ab&iy=&ychte=uk&lng=en-GB&q="

FF - HKLM\software\mozilla\Firefox\Extensions\\avg@igeared: C:\Program Files\AVG\AVG10\Toolbar\Firefox\avg@igeared [2011/01/11 19:22:40 | 000,000,000 | ---D | M]
FF - HKLM\software\mozilla\Firefox\Extensions\\{3f963a5b-e555-4543-90e2-c3908898db71}: C:\Program Files\AVG\AVG10\Firefox\ [2011/01/01 02:07:59 | 000,000,000 | ---D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 3.5.16\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2010/12/11 17:18:23 | 000,000,000 | ---D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 3.5.16\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2011/01/11 18:59:58 | 000,000,000 | ---D | M]

[2009/12/31 18:36:33 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Tamsin\Application Data\Mozilla\Extensions
[2011/02/11 01:13:48 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Tamsin\Application Data\Mozilla\Firefox\Profiles\cks6sz1e.default\extensions
[2010/11/13 16:21:32 | 000,000,000 | ---D | M] (Microsoft .NET Framework Assistant) -- C:\Documents and Settings\Tamsin\Application Data\Mozilla\Firefox\Profiles\cks6sz1e.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}
[2011/02/11 03:30:52 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\extensions
[2011/01/01 02:07:59 | 000,000,000 | ---D | M] (AVG Safe Search) -- C:\PROGRAM FILES\AVG\AVG10\FIREFOX
[2011/01/11 19:22:40 | 000,000,000 | ---D | M] ("urn:mozilla:install-manifest" em:id="avg@igeared" em:name="AVG Security Toolbar" em:version="6.011.025.001" em:displayname="AVG Security Toolbar" em:iconURL="chrome://tavgp/skin/logo.ico" em:creator="AVG Technologies" em:description="AVG Security Toolbar" em:homepageURL="http://www.avg.com" >) -- C:\PROGRAM FILES\AVG\AVG10\TOOLBAR\FIREFOX\AVG@IGEARED
[2009/08/23 14:32:12 | 000,000,000 | ---D | M] (Java Quick Starter) -- C:\PROGRAM FILES\JAVA\JRE6\LIB\DEPLOY\JQS\FF
[2010/10/24 20:24:31 | 000,001,538 | ---- | M] () -- C:\Program Files\Mozilla Firefox\searchplugins\amazon-en-GB.xml
[2010/10/24 20:24:31 | 000,000,947 | ---- | M] () -- C:\Program Files\Mozilla Firefox\searchplugins\chambers-en-GB.xml
[2010/10/24 20:24:31 | 000,000,769 | ---- | M] () -- C:\Program Files\Mozilla Firefox\searchplugins\eBay-en-GB.xml
[2010/10/24 20:24:31 | 000,000,831 | ---- | M] () -- C:\Program Files\Mozilla Firefox\searchplugins\yahoo-en-GB.xml

O1 HOSTS File: ([2008/04/15 12:00:00 | 000,000,734 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll (AVG Technologies CZ, s.r.o.)
O3 - HKLM\..\Toolbar: (AVG Security Toolbar) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - File not found
O3 - HKU\S-1-5-21-3651722115-304494827-1819295165-1005\..\Toolbar\WebBrowser: (AVG Security Toolbar) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - File not found
O4 - HKLM..\Run: [AESTFltr] C:\WINDOWS\System32\AESTFltr.exe (Andrea Electronics Corporation)
O4 - HKLM..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe (AVG Technologies CZ, s.r.o.)
O4 - HKLM..\Run: [HP] C:\Program Files\Hewlett-Packard\HP QuickSync\QuickSync.exe (Hewlett-Packard)
O4 - HKLM..\Run: [HP BTW Detect Program] C:\Program Files\HP\HPBTWD.exe ()
O4 - HKLM..\Run: [snp2uvc] File not found
O4 - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray.exe (IDT, Inc.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O7 - HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-21-3651722115-304494827-1819295165-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm ()
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9 - Extra Button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9 - Extra 'Tools' menuitem : @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} http://dlm.tools.akamai.com/dlmanager/v ... .2.5.3.cab (DLM Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinsta ... s-i586.cab (Java Plug-in 1.6.0_14)
O16 - DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinsta ... s-i586.cab (Java Plug-in 1.6.0_14)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinsta ... s-i586.cab (Java Plug-in 1.6.0_14)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1 192.168.1.1
O18 - Protocol\Handler\avgsecuritytoolbar {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - File not found
O18 - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll (AVG Technologies CZ, s.r.o.)
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - Winlogon\Notify\igfxcui: DllName - igfxdev.dll - C:\WINDOWS\System32\igfxdev.dll (Intel Corporation)
O24 - Desktop WallPaper: C:\WINDOWS\Firestorm High.bmp
O24 - Desktop BackupWallPaper: C:\WINDOWS\Firestorm High.bmp
O32 - HKLM CDRom: AutoRun - 1
O33 - MountPoints2\{08074632-fe15-11de-af4b-18a9058562ad}\Shell - "" = AutoRun
O33 - MountPoints2\{08074632-fe15-11de-af4b-18a9058562ad}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{08074632-fe15-11de-af4b-18a9058562ad}\Shell\AutoRun\command - "" = D:\AutoRun.exe
O33 - MountPoints2\{15d01256-7dfb-11df-88ed-18a9058562ad}\Shell - "" = AutoRun
O33 - MountPoints2\{15d01256-7dfb-11df-88ed-18a9058562ad}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{15d01256-7dfb-11df-88ed-18a9058562ad}\Shell\AutoRun\command - "" = D:\AutoRun.exe
O33 - MountPoints2\{315e018b-fc74-11de-9ef9-18a9058562ad}\Shell - "" = AutoRun
O33 - MountPoints2\{315e018b-fc74-11de-9ef9-18a9058562ad}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{315e018b-fc74-11de-9ef9-18a9058562ad}\Shell\AutoRun\command - "" = D:\AutoRun.exe
O33 - MountPoints2\{d1853da9-fc6c-11de-a343-18a9058562ad}\Shell - "" = AutoRun
O33 - MountPoints2\{d1853da9-fc6c-11de-a343-18a9058562ad}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{d1853da9-fc6c-11de-a343-18a9058562ad}\Shell\AutoRun\command - "" = D:\AutoRun.exe
O33 - MountPoints2\{d1853e35-fc6c-11de-a343-18a9058562ad}\Shell - "" = AutoRun
O33 - MountPoints2\{d1853e35-fc6c-11de-a343-18a9058562ad}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{d1853e35-fc6c-11de-a343-18a9058562ad}\Shell\AutoRun\command - "" = D:\AutoRun.exe
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O34 - HKLM BootExecute: (C:\PROGRA~1\AVG\AVG10\avgchsvx.exe /sync) - C:\Program Files\AVG\AVG10\avgchsvx.exe (AVG Technologies CZ, s.r.o.)
O34 - HKLM BootExecute: (C:\PROGRA~1\AVG\AVG10\avgrsx.exe /sync /restart) - C:\Program Files\AVG\AVG10\avgrsx.exe (AVG Technologies CZ, s.r.o.)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/02/11 01:10:24 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Tamsin\Application Data\Malwarebytes
[2011/02/11 01:10:16 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Start Menu\Programs\Malwarebytes' Anti-Malware
[2011/02/11 01:10:15 | 000,038,224 | ---- | C] (Malwarebytes Corporation) -- C:\WINDOWS\System32\drivers\mbamswissarmy.sys
[2011/02/11 01:10:11 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\Malwarebytes
[2011/02/11 01:10:07 | 000,020,952 | ---- | C] (Malwarebytes Corporation) -- C:\WINDOWS\System32\drivers\mbam.sys
[2011/02/11 01:10:07 | 000,000,000 | ---D | C] -- C:\Program Files\Malwarebytes' Anti-Malware
[2011/02/09 09:42:26 | 000,066,560 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\mshtmled.dll
[2011/02/09 09:42:26 | 000,055,296 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\msfeedsbs.dll
[2011/02/09 09:42:26 | 000,055,296 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\msfeedsbs.dll
[2011/02/09 09:42:25 | 000,611,840 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\mstime.dll
[2011/02/09 09:42:25 | 000,611,840 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\mstime.dll
[2011/02/09 09:42:25 | 000,206,848 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\occache.dll
[2011/02/09 09:42:24 | 000,184,320 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\iepeers.dll
[2011/02/09 09:42:24 | 000,184,320 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\iepeers.dll
[2011/02/09 09:42:23 | 001,991,680 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\iertutil.dll
[2011/02/09 09:42:23 | 000,173,568 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\ie4uinit.exe
[2011/02/09 09:42:23 | 000,173,568 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\ie4uinit.exe
[2011/02/09 09:42:23 | 000,043,520 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\licmgr10.dll
[2011/02/09 09:42:23 | 000,043,520 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\licmgr10.dll
[2011/02/09 09:42:23 | 000,025,600 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\jsproxy.dll
[2011/02/09 09:42:23 | 000,025,600 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\jsproxy.dll
[2011/02/09 09:42:22 | 000,387,584 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\iedkcs32.dll
[2011/02/09 09:42:22 | 000,387,584 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\iedkcs32.dll
[2011/02/09 09:42:21 | 000,916,480 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\wininet.dll
[2011/02/09 09:42:21 | 000,743,424 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\iedvtool.dll
[2011/02/09 09:42:21 | 000,602,112 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\msfeeds.dll
[2011/02/09 09:42:21 | 000,602,112 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\msfeeds.dll
[2011/02/09 09:42:21 | 000,385,024 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\html.iec
[2011/02/09 09:42:20 | 005,961,216 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\mshtml.dll
[2011/02/09 09:42:20 | 001,210,880 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\urlmon.dll
[2011/02/09 09:42:19 | 001,469,440 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\inetcpl.cpl
[2011/02/09 09:42:19 | 001,469,440 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\inetcpl.cpl
[2011/02/09 09:40:27 | 002,192,768 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\ntoskrnl.exe
[2011/02/09 09:40:27 | 002,148,864 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\ntoskrnl.exe
[2011/02/09 09:40:27 | 002,148,864 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\ntkrnlmp.exe
[2011/02/09 09:40:26 | 002,027,008 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\ntkrpamp.exe
[2011/02/09 09:40:26 | 002,027,008 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\ntkrnlpa.exe
[2011/02/09 09:40:25 | 002,069,376 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\ntkrnlpa.exe
[2011/02/07 10:58:44 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Tamsin\Start Menu\Programs\HiJackThis
[2011/02/07 10:58:43 | 000,000,000 | ---D | C] -- C:\Program Files\Trend Micro
[2011/01/21 14:44:37 | 008,462,336 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\shell32.dll
[2011/01/21 14:44:37 | 000,439,296 | ---- | C] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\shimgvw.dll
[2009/12/29 20:09:45 | 000,196,608 | ---- | C] ( ) -- C:\WINDOWS\System32\csnp2uvc.dll
[2009/12/29 20:09:41 | 000,225,280 | ---- | C] ( ) -- C:\WINDOWS\System32\rsnp2uvc.dll
[2 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
[1 C:\WINDOWS\System32\drivers\*.tmp files -> C:\WINDOWS\System32\drivers\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2011/02/11 03:36:42 | 000,000,282 | ---- | M] () -- C:\WINDOWS\tasks\BackOnTrack Instant Restore Idle.job
[2011/02/11 03:30:06 | 000,433,566 | ---- | M] () -- C:\WINDOWS\System32\perfh009.dat
[2011/02/11 03:30:06 | 000,068,164 | ---- | M] () -- C:\WINDOWS\System32\perfc009.dat
[2011/02/11 03:25:11 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2011/02/11 03:25:09 | 1064,620,032 | -HS- | M] () -- C:\hiberfil.sys
[2011/02/11 02:58:03 | 000,000,980 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskUserS-1-5-21-3651722115-304494827-1819295165-1005UA.job
[2011/02/11 01:13:53 | 000,000,000 | ---- | M] () -- C:\Documents and Settings\Tamsin\Local Settings\Application Data\prvlcl.dat
[2011/02/11 01:13:49 | 000,002,271 | ---- | M] () -- C:\Documents and Settings\Tamsin\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2011/02/11 01:13:48 | 000,002,293 | ---- | M] () -- C:\Documents and Settings\Tamsin\Desktop\Google Chrome.lnk
[2011/02/11 01:10:17 | 000,000,784 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Malwarebytes' Anti-Malware.lnk
[2011/02/11 01:01:09 | 000,002,449 | ---- | M] () -- C:\Documents and Settings\Tamsin\Desktop\HiJackThis.lnk
[2011/02/11 00:57:39 | 105,890,045 | ---- | M] () -- C:\WINDOWS\System32\drivers\AVG\incavi.avm
[2011/02/11 00:53:48 | 000,001,857 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\MSN Installer.lnk
[2011/02/11 00:51:00 | 000,249,496 | ---- | M] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2011/02/10 09:11:27 | 000,001,374 | ---- | M] () -- C:\WINDOWS\imsins.BAK
[2011/02/07 13:58:01 | 000,000,928 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskUserS-1-5-21-3651722115-304494827-1819295165-1005Core.job
[2011/02/07 10:42:54 | 000,001,158 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2011/01/23 21:48:27 | 000,002,515 | ---- | M] () -- C:\Documents and Settings\Tamsin\Desktop\Microsoft Office Word 2007.lnk
[2011/01/21 14:44:37 | 008,462,336 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\shell32.dll
[2011/01/21 14:44:37 | 000,439,296 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\System32\dllcache\shimgvw.dll
[2 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
[1 C:\WINDOWS\System32\drivers\*.tmp files -> C:\WINDOWS\System32\drivers\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/02/11 01:10:17 | 000,000,784 | ---- | C] () -- C:\Documents and Settings\All Users\Desktop\Malwarebytes' Anti-Malware.lnk
[2011/02/11 00:53:48 | 000,001,857 | ---- | C] () -- C:\Documents and Settings\All Users\Desktop\MSN Installer.lnk
[2011/02/07 10:58:44 | 000,002,449 | ---- | C] () -- C:\Documents and Settings\Tamsin\Desktop\HiJackThis.lnk
[2010/11/29 19:54:20 | 000,003,584 | ---- | C] () -- C:\Documents and Settings\Tamsin\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2010/09/20 16:17:21 | 000,000,000 | ---- | C] () -- C:\Documents and Settings\Tamsin\Local Settings\Application Data\prvlcl.dat
[2010/06/22 13:57:18 | 000,010,240 | ---- | C] () -- C:\WINDOWS\System32\drivers\mdvrmng.sys
[2009/12/29 20:13:48 | 000,000,178 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\HPWALog.txt
[2009/12/29 20:09:45 | 001,759,616 | ---- | C] () -- C:\WINDOWS\System32\drivers\snp2uvc.sys
[2009/12/29 20:09:45 | 000,028,544 | ---- | C] () -- C:\WINDOWS\System32\drivers\sncduvc.sys
[2009/12/29 20:09:45 | 000,015,497 | ---- | C] () -- C:\WINDOWS\snp2uvc.ini
[2009/08/23 14:30:54 | 000,028,510 | ---- | C] () -- C:\WINDOWS\System32\oeminfo.ini
[2009/08/23 13:50:25 | 000,147,456 | ---- | C] () -- C:\WINDOWS\System32\igfxCoIn_v4926.dll
[2009/05/05 13:00:32 | 002,854,976 | ---- | C] () -- C:\WINDOWS\System32\btwicons.dll
[2009/04/11 02:25:38 | 000,000,061 | ---- | C] () -- C:\WINDOWS\smscfg.ini
[2009/04/11 01:58:54 | 000,004,161 | ---- | C] () -- C:\WINDOWS\ODBCINST.INI
[2001/11/14 13:56:00 | 001,802,240 | ---- | C] () -- C:\WINDOWS\System32\lcppn21.dll

========== LOP Check ==========

[2011/01/03 23:18:55 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\AVG Security Toolbar
[2011/01/11 18:58:53 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\AVG10
[2010/11/13 15:31:35 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\avg9
[2010/01/08 15:52:22 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Birdstep Technology
[2010/11/13 16:14:49 | 000,000,000 | -H-D | M] -- C:\Documents and Settings\All Users\Application Data\Common Files
[2010/11/13 15:30:02 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\MFAData
[2009/08/23 14:07:13 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Uninstall
[2010/06/12 16:26:26 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\WildTangent
[2010/06/22 13:58:48 | 000,000,000 | ---D | M] -- C:\Documents and Settings\LocalService\Application Data\Birdstep Technology
[2010/11/13 17:51:54 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Tamsin\Application Data\AVG10
[2010/01/08 15:52:19 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Tamsin\Application Data\Birdstep Technology
[2011/02/11 03:36:42 | 000,000,282 | ---- | M] () -- C:\WINDOWS\Tasks\BackOnTrack Instant Restore Idle.job

========== Purity Check ==========



< End of report >


OTL Extras logfile created on: 11/02/2011 03:33:45 - Run 1
OTL by OldTimer - Version 3.2.20.6 Folder = C:\Documents and Settings\Tamsin\My Documents\Downloads
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

1,015.00 Mb Total Physical Memory | 387.00 Mb Available Physical Memory | 38.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 76.00% Paging File free
Paging file location(s): C:\pagefile.sys 1524 3048 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 149.04 Gb Total Space | 130.74 Gb Free Space | 87.72% Space Free | Partition Type: NTFS

Computer Name: YOUR-6C359A3BDC | User Name: Tamsin | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*

[HKEY_USERS\S-1-5-21-3651722115-304494827-1819295165-1005\SOFTWARE\Classes\<extension>]
.html [@ = ChromeHTML] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DoNotAllowExceptions" = 0

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\Hewlett-Packard\HP QuickSync\jre\bin\javaw.exe" = C:\Program Files\Hewlett-Packard\HP QuickSync\jre\bin\javaw.exe:*:Disabled:Java(TM) Platform SE binary -- (Sun Microsystems, Inc.)
"C:\Program Files\AVG\AVG10\avgmfapx.exe" = C:\Program Files\AVG\AVG10\avgmfapx.exe:*:Enabled:AVG Installer -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG10\avgdiagex.exe" = C:\Program Files\AVG\AVG10\avgdiagex.exe:*:Enabled:AVG Diagnostics 2011 -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG10\avgnsx.exe" = C:\Program Files\AVG\AVG10\avgnsx.exe:*:Enabled:Online Shield -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG10\avgemcx.exe" = C:\Program Files\AVG\AVG10\avgemcx.exe:*:Enabled:Personal E-mail Scanner -- (AVG Technologies CZ, s.r.o.)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
"{04E7A3BB-DB38-481C-A809-35FA60C78EDF}" = AVG 2011
"{0517F875-BBB2-4812-A63E-733B33CEF215}" = Roxio Instant Restore
"{10385C4F-A6B2-4913-975D-6828928222EC}" = HP User Guides 0165
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{26A24AE4-039D-4CA4-87B4-2F83216014FF}" = Java(TM) 6 Update 14
"{287ECFA4-719A-2143-A09B-D6A12DE54E40}" = Acrobat.com
"{2B682751-E749-441C-A4B3-1F538E26E56E}" = Roxio Instant Restore Recovery Disk
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{3108C217-BE83-42E4-AE9E-A56A2A92E549}" = Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
"{32F9BACF-FCD3-4B6A-AD85-255A449B6FA5}" = Roxio BackOnTrack
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{399C37FB-08AF-493B-BFED-20FBD85EDF7F}" = HP Webcam-50
"{45A66726-69BC-466B-A7A4-12FCBA4883D7}" = HiJackThis
"{541DEAC0-5F3D-45E6-B7CB-94ECF3B96748}" = Skype web features
"{54CC7901-804D-4155-B353-21F0CC9112AB}" = HP Wireless Assistant
"{5A06423A-210C-49FB-950E-CB0EB8C5CEC7}" = Roxio BackOnTrack
"{69DAC00A-7665-4E9B-B441-093D40736429}" = HP BatteryCheck 2.10 A2
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{76EFFC7C-17A6-479D-9E47-8E658C1695AE}" = Windows Backup Utility
"{837b34e3-7c30-493c-8f6a-2b0f04e2912c}" = Microsoft Visual C++ 2005 Redistributable
"{84814E6B-2581-46EC-926A-823BD1C670F6}" = HP Integrated Module with Bluetooth wireless technology
"{87A83C6F-F53C-448A-B078-FF00E3EAEB29}" = Roxio Disaster Recovery
"{90120000-0010-0409-0000-0000000FF1CE}" = Microsoft Software Update for Web Folders (English) 12
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_HOMESTUDENTR_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_HOMESTUDENTR_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_HOMESTUDENTR_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{909B62B0-8ACA-4061-A83B-09CAEF609619}" = MSXML 6.0 Parser
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{96AE7E41-E34E-47D0-AC07-1091A8127911}" = USB2.0 Card Reader Software
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A899DA1F-D626-401C-8651-F2921E3B4CB3}" = 3Connect
"{A93C4E94-1005-489D-BEAA-B873C1AA6CFC}" = HP Help and Support
"{AC76BA86-7AD7-FFFF-7B44-A91000000001}" = Adobe Reader 9.4.1 MUI
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D103C4BA-F905-437A-8049-DB24763BBE36}" = Skype™ 4.1
"{DB518BA6-CB74-4EB6-9ABD-880B6D6E1F38}" = HpSdpAppCoreApp
"{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}" = IDT Audio
"{EEA95E6C-6847-49BE-83C9-ED92D8E18983}" = HP QuickSync
"{F4C68898-EBA5-46A9-82B3-2D30426086BF}" = AVG 2011
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"AVG" = AVG 2011
"Broadcom 802.11b Network Adapter" = Broadcom 802.11 Wireless LAN Adapter
"HDMI" = Intel(R) Graphics Media Accelerator Driver
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"Huawei Modems" = Huawei modem
"ie8" = Windows Internet Explorer 8
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Mozilla Firefox (3.5.16)" = Mozilla Firefox (3.5.16)
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"MSNINST" = MSN
"SynTPDeinstKey" = Synaptics Pointing Device Driver
"Wdf01007" = Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-3651722115-304494827-1819295165-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Google Chrome" = Google Chrome

========== Last 10 Event Log Errors ==========

Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!

< End of report >
nineinchheel
Regular Member
 
Posts: 39
Joined: April 22nd, 2009, 5:04 am
Location: Coventry, West Midlands

Re: Help a friend in need

Unread postby Bob4 » February 11th, 2011, 11:06 pm

I was imagining I would see much more from Malwarebytes.
Is this machine still asking about buying anti virus software?


Did you shut off system restore on purpose?
No matter we need to turn it back on right now.

  • Click start/all programs /accessories/system tools/system restore
  • remove the check mark by turn off system restore
  • Click APPLY and OK.


_________________________________________
Download and Run Temp File Cleaner (TFC.exe)
Download Temp File Cleaner and save it to your desktop.
Double click to run it. (Right click and choose Run as Administrator in Vista or Win7)
If you have a lot of junk files to remove, it could take a while, so please be patient and let it finish.
When it's done, if it asks to Reboot, choose to do so. This will remove files that could not be removed while Windows was running.
After Restart, log back in to your usual account.


___________________________________________
Uninstall Programs
Start/control panel/add remove programs ;
And Uninstall

Java(TM) 6 Update 14

_______________________________
Update Java Runtime

You are using an old and vunerable version of Java. The lateset is Java Runtime Environment (Java SE 6 Update 23).
  • Go to Java Site
  • Click to Download JDK 6 Update 23(JDK or JRE)
  • In Platform box choose Windows.
  • Check the box to Accept License Agreement and click Continue.
  • Click on Windows Offline Installation, click on the link under it which says "jre-6u18-windows-i586.exe" and save the downloaded file to your desktop.
  • Go to Start => Control Panel => Add or Remove Programs
  • Uninstall all old versions of Java (Java 3 Runtime Environment, JRE or JSE)
  • Install the new version by running the newly-downloaded file with the java icon which will be at your desktop, and follow the on-screen instructions.
  • Reboot your computer



_______________________________________
  • Open the ESET Online Scanner in Internet Explorer

    [NOTE: FIREFOX USERS will be presented with an additional download please follow the prompts and allow it to download and install it.
  • Then uncheck remove unwanted threats
  • place a check by scan archives.

    With internet explorer
  • Check the box next to YES, I accept the Terms of Use. and click Start
  • Allow the ActiveX control to be installed by Internet Explorer
  • When the Computer scan screen appears, leave un-check remove found threats UNcheck but check the box next to Scan unwanted applications.
  • Under advanced settings check scan for potentially unwanted applications
  • Under advanced settings check scan for potentially unsafe applications
  • Enable Anti-stealth technologies.
  • Once the ActiveX has finished loading click Start to initialize and update the scanner
  • Once complete and the summary page appears, press windows Start, copy/paste the following command into the search box and press Enter:
    notepad "C:\Program Files\EsetOnlineScanner\log.txt"
  • The log file should now appear in Notepad, copy and paste the contents in your next response.



_______________________________________________
Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code: Select all
    :filefind
    lwhdeefuerb.exe
    
    

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt






_________________________
In your next reply I would like to see:
  • A new HJT log
  • The report from Nod 32
  • The report from System Look
  • Answer the following
    Is this machine still asking about buying anti virus software?
User avatar
Bob4
MRU Master
MRU Master
 
Posts: 6070
Joined: November 12th, 2005, 11:26 am
Location: Florida

Re: Help a friend in need

Unread postby nineinchheel » February 13th, 2011, 8:32 pm

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 00:27:15, on 14/02/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Roxio\BackOnTrack\Instant Restore\BOTService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\idt\wdm\STacSV.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\HP\HPBTWD.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\Program Files\Hewlett-Packard\HP QuickSync\QuickSync.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Hewlett-Packard\HP QuickSync\jre\bin\javaw.exe
C:\Program Files\Hewlett-Packard\Shared\hpqToaster.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll (file missing)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP BTW Detect Program] C:\Program Files\HP\HPBTWD.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
O4 - HKLM\..\Run: [HP] C:\Program Files\Hewlett-Packard\HP QuickSync\QuickSync.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [snp2uvc] C:\WINDOWS\vsnp2uvc.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Tamsin\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/v ... .2.5.3.cab
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll (file missing)
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Roxio SAIB Service (9734BF6A-2DCD-40f0-BAB0-5AAFEEBE1269) - Unknown owner - C:\Program Files\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: BecHelperService - Unknown owner - C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
O23 - Service: BOTService - Sonic Solutions - C:\Program Files\Roxio\BackOnTrack\Instant Restore\BOTService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\program files\idt\wdm\STacSV.exe

--
End of file - 9032 bytes

SystemLook 04.09.10 by jpshortstuff
Log created at 17:58 on 13/02/2011 by Tamsin
Administrator - Elevation successful

========== filefind ==========

Searching for "lwhdeefuerb.exe"
No files found.

-= EOF =-


I also don't know what you meant when you said log from Nod 32. Additionally, this doesn't exist even after I followed your instructions notepad "C:\Program Files\EsetOnlineScanner\log.txt"

While I've been using this computer it's not prompted me to buy any anti virus software.
nineinchheel
Regular Member
 
Posts: 39
Joined: April 22nd, 2009, 5:04 am
Location: Coventry, West Midlands

Re: Help a friend in need

Unread postby Bob4 » February 14th, 2011, 8:30 am

______________________________
Run HiJackThis
and choose scan only and place a check by the following lines if present.
Close all other windows and browsers except HJT before clicking on Fix Checked
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll (file missing)
Close all browsers windows and click fixed checked.


______________________
Try this for me.
click start/run
copy this in
C:\Program Files\Eset\EsetOnlineScanner\log.txt
then hit enter
Let me now if that produces a log. If not:
Possibly navigate to that location and see if you can find that log.

If not can you remember if after scanning with Nod32 online scanner if it found any threats?
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Bob4
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Re: Help a friend in need

Unread postby nineinchheel » February 15th, 2011, 8:27 pm

I checked and fixed the entry in HiJackThis,

Here is the ESET scanner log, it was in C:\Program Files\ESET\ESET Online Scanner not C:\Program Files\Eset\EsetOnlineScanner\


ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6419
# api_version=3.0.2
# EOSSerial=8bf8cc103a478b4f96e28c1fa653f688
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2011-02-12 08:57:04
# local_time=2011-02-12 08:57:04 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 464457 464457 0 0
# compatibility_mode=1032 16777173 100 95 32190 40823972 0 0
# compatibility_mode=8192 67108863 100 0 4360 4360 0 0
# scanned=66037
# found=0
# cleaned=0
# scan_time=7054
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6419
# api_version=3.0.2
# EOSSerial=8bf8cc103a478b4f96e28c1fa653f688
# end=finished
# remove_checked=false
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-02-13 08:16:37
# local_time=2011-02-13 08:16:37 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=9
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 552975 552975 0 0
# compatibility_mode=1032 16777173 100 95 20293 40912490 0 0
# compatibility_mode=8192 67108863 100 0 92878 92878 0 0
# scanned=66312
# found=0
# cleaned=0
# scan_time=2505
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Re: Help a friend in need

Unread postby Bob4 » February 16th, 2011, 8:51 am

Here is the ESET scanner log, it was in C:\Program Files\ESET\ESET Online Scanner not C:\Program Files\Eset\EsetOnlineScanner\
Thanks for letting me know.

You seem to be clear at this point. I think what happened is that you (owner of the puter)went to a less than desirable site and they tried to get you to buy something. This time you were lucky as they didn't try to install anything on the machine. In the following clean up procedure we are going to put a host file in place and add spyware blaster. Both of these things will help you avoid such sites in the future adding to the security of the computer.


Nice work. Your system seems to be clean again.
Just a few things to clean up some of what we used and a few preventative tips.


_____________________________
This process is going to clean up some of the tools we have used.
Open OTL.exe click on the cleanup button. You will be asked to reboot.
Please do so now to clean up some tools.

________________________________
Please create a 'clean' System Restore Point:
The reason for doing this is in case you need system restore you don't put back all we just took out.
  • Click start/all programs /accessories/system tools/system restore
  • Place a check mark by turn off system restore
  • Windows will give you a warning click yes
  • Click APPLY
  • REBOOT the computer
  • Once rebooted go right back to the same place and place a check mark by system restore
  • Click APPLY and OK



_____________________________
Firewalls
A few words on Microsoft firewall in XP . It only works in one direction. Incoming.
That means if something gets by it you would never know it was trying
to contact the internet.
Example: A bad program installs itself. You would never know it was contacting the internet.
Downloading other nasties and so forth.

If you decide to run one of these you should be certain Microsofts firewall is disabled.

1. Click Start, click Run, type Firewall.cpl, and then click OK.
2. On the General tab, click Off (not recommended).
3. Click OK.
I will list a few free firewalls for you. These are good (free) firewalls:
Never run 2 firewalls together. They will interfere with each other.
So just download and install one!

Online Armor Firewall
Sunbelt Personal Firewall Free

________________________________________
A few things to help this from possibly happening again

Windows Updates
Be certain automatic updates are turned on
XP.
Vista]
Windows 7

This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical/important updates.
I know rebooting sometimes can be at an inconvenient time. Postpone it till later. This will still take less time than we needed to fix your machine. ;-)
_________________________________
Replace your host file
What this does... A host file is a list of known bad sites.
When you click or type in a link the host file is checked first.
If that link you typed or clicked is in the host file your browser will redirect you to http://127.0.0.1 .
A page on your computer. Go ahead and click that. Then use the back button to come back.
Download HostsXpert v4.1 and unzip it to your desktop.
  • Double click on HostsXpert.exe
  • Click on Make writeable. (if Available) You should now see Make Readable.
  • Then click on Download<< MVPs Hosts << Replace. If your firewall asks allow it.
    Once it's done.
  • Click on Make Hosts Read Only to secure it against further infection.


___________________________________
SpywareBlaster]
SpywareBlaster will add a large list of programs and sites to your Browser settings that will protect you from accidentally running or downloading known malicious programs.
After the installation, click Download Latest Protection Updates. When it finishes, click Enable All Protection.

Safe and Happy Surfing. :)
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Re: Help a friend in need

Unread postby NonSuch » February 20th, 2011, 4:09 am

As this issue appears to be resolved, this topic is now closed.

You can help support this site from this link :
Donations For Malware Removal
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