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Re: HELP with malware removal

Unread postby walt5137 » February 15th, 2011, 5:26 pm

Hello askey127,

I called Charter Communications, he internet provider, and, of course, they did not seem to understand the problem and could not provide me with their IP addresses.

But, they were very nice.

They are good at resetting the modem so I let them do that.

Then I called Linksys and told them I wanted to reinstall my router just as though it was a brand new one with no settings in it. They eventually understood and after about 2 or 3 hours (can you believe it??) they walked me thru the process.

So, now, I have a new password (not "admin"), the Russian IP numbers are no longer present in the router (they were right there as DNS1 and DNS2). Now, on the summary page (not sure what it was called....) all the pertinent numbers are present including DNS1, DNS2, and DNS3....so there must be 3 alternates....and I assume these are the Charter numbers....

So, hopefully, the problem is solved.

By the way, I ran the computer for a few hours plugged directly into the modem before diung all of this and had no redirects at all.

So, am looking forward to operating using the router with the same results.

I feel like getting some kind of book to learn some of these terms and something more about how computers work.....funny, I was an engineer and did a lot of programming in Fortran 40 years or so ago.....lots of math related stuff in grad school but never learned how modern computers worked.....just how to turn them on and do simple things.

I cannot thank you enough for your help and will let you know in a couple of days that things are working normally for sure.

Thanks again,

walt
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Re: HELP with malware removal

Unread postby askey127 » February 15th, 2011, 5:50 pm

Walt,
Glad to hear we at least have a handle on the issue.
When you are satisfied, you may wish to post a log from the other machine on the router just to be sure it's OK as well.

If you don't mind the one-a-day nag screen form Avira Antivir, I would keep it.
If you find it annoying, you can uninstall it and install the free Microsoft Security Essentials from here: http://www.microsoft.com/security_essentials/
You could also choose to get the paid version of Avira Antivir. It's excellent.

If you go here http://www.all-freeware.com/download/35655/whois-view.html and click on the link labeled "Download (296Kb)" (Don't click on the Video Converter) you can use the downloaded program to look up the website owner of any IP address by plugging in the numbers.

askey127
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Re: HELP with malware removal

Unread postby walt5137 » February 17th, 2011, 5:33 pm

Hello askey127,

Well, everything is still working great!!

I haven't had a chance to check out that whoisview site yet as have been busy with my sailboat as the weather is finally warming up. But will do so soon. Am wondering if all of these posts will still be accessible in 10 days or will they be "gone?"

Thanks again,

Walt
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Posts: 28
Joined: January 21st, 2011, 1:18 pm

Re: HELP with malware removal

Unread postby askey127 » February 17th, 2011, 5:46 pm

If you need to post again just start a new thread.
Copy the address at the top of this thread and save it in a text file so you can reference it in any new post.
This will be in the archived posts in a couple days.

Glad we could help.
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Re: HELP with malware removal

Unread postby walt5137 » February 18th, 2011, 8:38 am

Hello askey127,

Thanks again very much...

Walt
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Posts: 28
Joined: January 21st, 2011, 1:18 pm

Re: HELP with malware removal

Unread postby askey127 » February 18th, 2011, 8:58 am

this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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