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Please help! Cannot even install HijackThis!

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Please help! Cannot even install HijackThis!

Unread postby alikirton » January 27th, 2011, 3:23 pm

Hi,

I seem to be infected with malware that does not allow me to open anything, run anything, or even open my internet browser.

If I try to open a program, I get a 'security warning' message that says "Application cannot be executed. The file "hijackthis.exe" (or whatever I'm trying to open) is infected. Do you want to activate your antivirus software now?

When I open a web browser I get the message "Internet Explorer Warning - visiting this website may harm your computer" and lists 'most likely causes', and 'what you can try'.

I installed hijack this to my laptop and copied it to a jump drive to install onto my infected PC, but it won't allow me to install it.

I'm also getting pop ups that say "Attention! Spyware Alert" and asking me if I want to activate some anti virus software. There are also porn popups that appear too.

I have Windows XP Home on my infected PC.

Please help!!! Is this fixable???

Alison
alikirton
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Re: Please help! Cannot even install HijackThis!

Unread postby NonSuch » January 27th, 2011, 5:17 pm

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

If that does not work, try the following:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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