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Antivirus freezes while scanning

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Antivirus freezes while scanning

Unread postby mochababy78 » January 23rd, 2011, 4:20 pm

I have an eMachines eM250 series netbook and have been having problems with freezing, especially when antirus software is ran. I have downloaded HiJackThis & this is what came up. Can someone please help?

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:19:32 PM, on 1/23/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\snuvcdsm.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Webroot\Security\Current\Framework\WRTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\eMachines\eMachines Updater\UpdaterService.exe
C:\Program Files\Webroot\Security\current\plugins\antimalware\AEI.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
R3 - URLSearchHook: (no name) - {50bcbfa7-2a6a-41ed-9d96-34d2073a8943} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: MediaBar - {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\PROGRA~1\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll (file missing)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: LimeWire Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: MediaBar - {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\PROGRA~1\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll (file missing)
O4 - HKLM\..\Run: [IgfxTray] "C:\WINDOWS\system32\igfxtray.exe"
O4 - HKLM\..\Run: [HotKeysCmds] "C:\WINDOWS\system32\hkcmd.exe"
O4 - HKLM\..\Run: [Persistence] "C:\WINDOWS\system32\igfxpers.exe"
O4 - HKLM\..\Run: [RTHDCPL] "RTHDCPL.EXE"
O4 - HKLM\..\Run: [AzMixerSel] "C:\Program Files\Realtek\Audio\Drivers\AzMixerSel.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] "C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [snp2uvc] "rundll32.exe" C:\WINDOWS\system32\csnp2uvc.dll,ResetCIDS
O4 - HKLM\..\Run: [snuvcdsm] "C:\WINDOWS\snuvcdsm.exe"
O4 - HKLM\..\Run: [SynTPEnh] "%ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [KernelFaultCheck] "%systemroot%\system32\dumprep" 0 -k
O4 - HKLM\..\Run: [SearchSettings] "C:\Program Files\Search Settings\SearchSettings.exe"
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [WebrootTrayApp] "C:\Program Files\Webroot\Security\Current\Framework\WRTray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: vo.rhanet.org
O16 - DPF: {38AB6A6C-CC4C-4F9E-A3DD-3C5681EF18A1} (SonyOnlineInstallerX) - http://www-cdn.freerealms.com/gamedata/ ... cab?v=1055
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O16 - DPF: {75A6AEA3-F26E-4608-AE9B-8DA78C87576E} (Wizard101GameLauncher) - https://kingsisle.hs.llnwd.net/e1/stati ... uncher.CAB
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... ader55.cab
O16 - DPF: {924B4927-D3BA-41EA-9F7E-8A89194AB3AC} (P3DActiveX Control) - http://panda-plugin.disney.go.com/plugi ... ctivex.cab
O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - http://trial.trymicrosoftoffice.com/tri ... /wrc32.ocx
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://l.yimg.com/jh/games/web_games/po ... der_v6.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://juniper.net/dana-cached/setup/J ... tupSP1.cab
O16 - DPF: {FAA26872-BB40-4AB2-8A6D-A49183581AAA} (TSBnwCam Control) - http://207.59.155.130/user/TSBnwCam.CAB
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - Winlogon Notify: !SASWinLogon - Invalid registry found
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: Updater Service - Acer - C:\Program Files\eMachines\eMachines Updater\UpdaterService.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Security\current\plugins\antimalware\AEI.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exe

--
End of file - 10958 bytes
mochababy78
Active Member
 
Posts: 4
Joined: January 23rd, 2011, 4:16 pm
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Re: Antivirus freezes while scanning

Unread postby askey127 » January 24th, 2011, 7:26 pm

Hi mochababy,
-----------------------------------------------------------
Remove Registry items with HijackThis. Start HijackThis.
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
R3 - URLSearchHook: (no name) - {50bcbfa7-2a6a-41ed-9d96-34d2073a8943} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: MediaBar - {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\PROGRA~1\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll (file missing)
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: LimeWire Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: MediaBar - {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\PROGRA~1\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll (file missing)
O4 - HKLM\..\Run: [SearchSettings] "C:\Program Files\Search Settings\SearchSettings.exe"
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://l.yimg.com/jh/games/web_games/po ... der_v6.cab
O20 - Winlogon Notify: !SASWinLogon - Invalid registry found

Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
-----------------------------------------------------------
REBOOT (RESTART) Your Machine
-----------------------------------------------------------
Remove Programs Using Control Panel
From Start, Settings, Control Panel or Start, Control Panel, click Add/Remove Programs.
Highlight each Entry, as follows, one by one, if it exists, and choose Remove :

Ask Toolbar
Bearshare Media bar
Search Settings

Take extra care in answering questions posed by any Uninstaller.
------------------------------------------------------------
Please download OTM and save to your Desktop.
  • Please double-click OTM.exe to run it. (Note:
  • Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy). Do NOT copy the word "Code" :
Code: Select all
:processes
explorer.exe

:files
C:\PROGRAM FILES\BEARSHARE
C:\Program Files\Search Settings
C:\Program Files\Ask.com

:commands
[start explorer]
[emptytemp]
  • Return to OTM, right-click in the "Paste instructions for items to be moved" window (under the yellow bar) and choose Paste
  • Then click the red [color=red]MoveIt! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of it and pressing CTRL + C (or, after highlighting, right-click and choose Copy), and paste it into your next Reply.
  • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot. Please copy and paste the contents in your reply.
  • Close OTM.
Note: the logs are saved in C:\_OTM\MovedFiles\ if you need to retrieve one.
----------------------------------------------------------------------------------
Download and Run MalwareBytes' Anti-Malware It is free for non-business use.
Please go here to the Download Location, click on Download.
  • After clicking on the download and choosing Save, the "Save to location" dialog will come up.
  • Choose Desktop as the location to save the installer and click Save again.
  • You should now have a desktop icon named mbam-setup.exe. Double-click it.
  • Let it install the program where it wants to, with the default settings, and click Finish.
  • If an update is found, it will download and install the latest version.
  • If necessary, start Malwarebytes Anti-Malware again.
  • Once the program is running, select Perform Quick Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • If it found any malware items. Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location, and post the contents in your reply.
  • The log can also be found using the "Logs" tab in the program. You can click any "Scan" log listed to open its contents.
  • Recent logs are named by time/date stamp in this format : mbam-log-2010-mm-dd(hour-min-sec).txt
  • You can now delete the installer icon, named mbam-setup.exe from your desktop.

So we are looking for the OTM report and the log from Malwarebytes Anti-malware.
askey127
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askey127
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Re: Antivirus freezes while scanning

Unread postby mochababy78 » January 25th, 2011, 10:21 am

This is the OTM log:
All processes killed
========== PROCESSES ==========
No active process named explorer.exe was found!
========== FILES ==========
File/Folder C:\PROGRAM FILES\BEARSHARE not found.
File/Folder C:\Program Files\Search Settings not found.
File/Folder C:\Program Files\Ask.com not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: 1st Miles
->Temp folder emptied: 750365 bytes
->Temporary Internet Files folder emptied: 532293141 bytes
->Java cache emptied: 813321 bytes
->Flash cache emptied: 35095 bytes

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Administrator.MEIA
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Administrator.MEIA.000
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Administrator.MEIA.001
->Temp folder emptied: 392115 bytes
->Temporary Internet Files folder emptied: 6121644 bytes
->Flash cache emptied: 700 bytes

User: All Users

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 575588 bytes

User: Others
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 246452 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 63183 bytes
RecycleBin emptied: 14180 bytes

Total Files Cleaned = 516.00 mb


OTM by OldTimer - Version 3.1.17.2 log created on 01252011_085317


This is the Malwarebytes log:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5562

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/25/2011 9:17:47 AM
mbam-log-2011-01-25 (09-17-47).txt

Scan type: Quick scan
Objects scanned: 197170
Time elapsed: 5 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
mochababy78
Active Member
 
Posts: 4
Joined: January 23rd, 2011, 4:16 pm

Re: Antivirus freezes while scanning

Unread postby askey127 » January 26th, 2011, 5:40 am

mochababy78,
-----------------------------------------------------------
Retrieve the List of Installed programs Using HJT
Open HijackThis, click Open The Misc Tools Section. Then scroll down the list if you need to, click Open Uninstall Manager and Save List...
The List of installed programs will automatically be saved as uninstall_list.txt in your HiJackThis folder.
In addition, the list opens in Notepad so you can also save as another name in another location if you wish.
Please paste the contents into your next reply.
-----------------------------------------------
Run Defence Inspector
Download the tool from this link: http://downloads.securitycadets.com/Def ... pector.exe
Once downloaded, double-click DefenceInspector to run it ( on Vista or Windows 7, please click Continue/Allow at the UAC prompt).
When presented with the option to begin the scan, please press any key to continue.
When DefenceInspector has finished scanning (this should not take longer than a minute or so), a log will appear.
Please post the entire contents of this log in your next reply.

askey127
User avatar
askey127
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Posts: 13906
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: Antivirus freezes while scanning

Unread postby mochababy78 » January 26th, 2011, 4:20 pm

Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.4.1 MUI
Adobe Shockwave Player 11.5
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
BlackBerry Desktop Software 6.0.1
BlackBerry Desktop Software 6.0.1
Bonjour
Definition update for Microsoft Office 2010 (KB982726)
eMachines Games
eMachines Recovery Management
eMachines ScreenSaver
eMachines Updater
Google Update Helper
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2443685)
Hyland Web ActiveX Controls
Intel(R) Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
iTunes
Loki ActiveX Control
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Calculator Plus
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Outlook Web Access S/MIME (2007)
Microsoft Silverlight
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 and SOAP Toolkit 3.0
MSXML 6.0 Parser
Oryte_Games_1 Toolbar
Paint.NET v3.5.6
Picasa 3
QuickTime
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.0
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Office 2010 (KB2289078)
Security Update for Microsoft Office 2010 (KB2289161)
Security Update for Microsoft Publisher 2010 (KB2409055)
Security Update for Microsoft Word 2010 (KB2345000)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
SUPERAntiSpyware
Synaptics Pointing Device Driver
Terminal Services Web Client
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft OneNote 2010 (KB2433299)
Update for Microsoft Outlook Social Connector (KB2289116)
Update for Microsoft Outlook Social Connector (KB2289116)
Update for Windows Internet Explorer 8 (KB2447568)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows XP (KB2467659)
USB2.0 Card Reader Software
Video Web Camera Ver:1.0.10.1022
WebCam
Webroot Software
Webroot Software
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Internet Explorer 8
Windows Live ID Sign-in Assistant
Windows Media Format Runtime

Defence Inspector (Build 07.01.11.1)
Log created at 15:20:07 on January 26, 2011

-= System =-
Windows XP (32-bit, Service Pack 3)
Windows Update: Automatic installation
System Restore: ON (61 restore point(s) available)

-= User Accounts =-
1st Miles (Admin)
Administrator (Admin)
ASPNET
Guest (Disabled)
HelpAssistant (Disabled)
Others
SUPPORT_388945a0 (Disabled)

-= Security Programs =-
Malwarebytes' Anti-Malware
SUPERAntiSpyware
Windows Defender: Not found
Windows Firewall: Enabled

-= Other Programs =-
Adobe AIR 1.5.0.7220
Adobe Flash Player (Plugin) 10.0.45.2
Adobe Flash Player (ActiveX) 10.1.102.64
Google Chrome (Version Unknown)
Internet Explorer 8.0.6001.18702

-= EOF =-
mochababy78
Active Member
 
Posts: 4
Joined: January 23rd, 2011, 4:16 pm

Re: Antivirus freezes while scanning

Unread postby askey127 » January 26th, 2011, 4:33 pm

mochababy78,
Can you tell me whether your Webroot Spysweeper includes the antivirus? Some do and some don't.
-----------------------------------------------
Download Antivir Free
This program is free for personal, non-business use.
Download AntiVir Free from here : http://www.softpedia.com/get/Antivirus/AntiVir-Personal-Edition.shtml
Save the Installer to your desktop.
-----------------------------------------------
Install Antivir
Double Click the Avira Antivir Installer on your desktop, and Install the program.
-----------------------------------------------
Update and Scan with Antivir
Right click the red umbrella icon and choose Start Antivir.
When the window comes up click Start Update.
When the update is complete, click on Scan System Now.
This full scan could take a hour or more. Have it fix anything it finds.
-----------------------------------------------
Get Last Avira Report
Right click the red umbrella icon in the system tray and click Start Antivir
In the left pane, click Overview, then click Reports
There wil be reports titled Update and reports titled Scan. Find the most recent report in the list titled Scan
Click on the Report File button, or Right click the report and choose Display Report.
The report contents will come up in Notepad. Highlight the entire report (Ctrl+A) and copy to the clipboard (Ctrl+C).
Paste the contents (Ctrl+V) into your next reply.

askey127
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askey127
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Re: Antivirus freezes while scanning

Unread postby mochababy78 » January 26th, 2011, 7:18 pm

My Spyware Sweeper does have antivirus on it, but it freezes. Haven't used it since doing this though.

Avira AntiVir Personal
Report file date: Wednesday, January 26, 2011 18:10

Scanning for 2427240 virus strains and unwanted programs.

The program is running as an unrestricted full version.
Online services are available:

Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows XP
Windows version : (Service Pack 3) [5.1.2600]
Boot mode : Normally booted
Username : 1st Miles
Computer name : MEIA

Version information:
BUILD.DAT : 10.0.0.609 31824 Bytes 12/13/2010 09:43:00
AVSCAN.EXE : 10.0.3.5 435368 Bytes 12/13/2010 13:39:56
AVSCAN.DLL : 10.0.3.0 46440 Bytes 4/1/2010 17:57:04
LUKE.DLL : 10.0.3.2 104296 Bytes 12/13/2010 13:40:06
LUKERES.DLL : 10.0.0.1 12648 Bytes 2/11/2010 04:40:49
VBASE000.VDF : 7.10.0.0 19875328 Bytes 11/6/2009 14:05:36
VBASE001.VDF : 7.11.0.0 13342208 Bytes 12/14/2010 23:08:03
VBASE002.VDF : 7.11.0.1 2048 Bytes 12/14/2010 23:08:03
VBASE003.VDF : 7.11.0.2 2048 Bytes 12/14/2010 23:08:03
VBASE004.VDF : 7.11.0.3 2048 Bytes 12/14/2010 23:08:04
VBASE005.VDF : 7.11.0.4 2048 Bytes 12/14/2010 23:08:04
VBASE006.VDF : 7.11.0.5 2048 Bytes 12/14/2010 23:08:04
VBASE007.VDF : 7.11.0.6 2048 Bytes 12/14/2010 23:08:04
VBASE008.VDF : 7.11.0.7 2048 Bytes 12/14/2010 23:08:05
VBASE009.VDF : 7.11.0.8 2048 Bytes 12/14/2010 23:08:05
VBASE010.VDF : 7.11.0.9 2048 Bytes 12/14/2010 23:08:05
VBASE011.VDF : 7.11.0.10 2048 Bytes 12/14/2010 23:08:05
VBASE012.VDF : 7.11.0.11 2048 Bytes 12/14/2010 23:08:05
VBASE013.VDF : 7.11.0.52 128000 Bytes 12/16/2010 23:08:07
VBASE014.VDF : 7.11.0.91 226816 Bytes 12/20/2010 23:08:09
VBASE015.VDF : 7.11.0.122 136192 Bytes 12/21/2010 23:08:11
VBASE016.VDF : 7.11.0.156 122880 Bytes 12/24/2010 23:08:12
VBASE017.VDF : 7.11.0.185 146944 Bytes 12/27/2010 23:08:14
VBASE018.VDF : 7.11.0.228 132608 Bytes 12/30/2010 23:08:15
VBASE019.VDF : 7.11.1.5 148480 Bytes 1/3/2011 23:08:17
VBASE020.VDF : 7.11.1.37 156672 Bytes 1/7/2011 23:08:19
VBASE021.VDF : 7.11.1.65 140800 Bytes 1/10/2011 23:08:20
VBASE022.VDF : 7.11.1.87 225280 Bytes 1/11/2011 23:08:23
VBASE023.VDF : 7.11.1.124 125440 Bytes 1/14/2011 23:08:24
VBASE024.VDF : 7.11.1.155 132096 Bytes 1/17/2011 23:08:26
VBASE025.VDF : 7.11.1.189 451072 Bytes 1/20/2011 23:08:30
VBASE026.VDF : 7.11.1.230 138752 Bytes 1/24/2011 23:08:32
VBASE027.VDF : 7.11.1.231 2048 Bytes 1/24/2011 23:08:32
VBASE028.VDF : 7.11.1.232 2048 Bytes 1/24/2011 23:08:33
VBASE029.VDF : 7.11.1.233 2048 Bytes 1/24/2011 23:08:33
VBASE030.VDF : 7.11.1.234 2048 Bytes 1/24/2011 23:08:33
VBASE031.VDF : 7.11.2.0 117248 Bytes 1/26/2011 23:08:34
Engineversion : 8.2.4.150
AEVDF.DLL : 8.1.2.1 106868 Bytes 12/13/2010 13:39:51
AESCRIPT.DLL : 8.1.3.52 1282426 Bytes 1/26/2011 23:09:02
AESCN.DLL : 8.1.7.2 127349 Bytes 12/13/2010 13:39:50
AESBX.DLL : 8.1.3.2 254324 Bytes 12/13/2010 13:39:50
AERDL.DLL : 8.1.9.2 635252 Bytes 12/13/2010 13:39:50
AEPACK.DLL : 8.2.4.8 512374 Bytes 1/26/2011 23:08:58
AEOFFICE.DLL : 8.1.1.15 205178 Bytes 1/26/2011 23:08:55
AEHEUR.DLL : 8.1.2.68 3178870 Bytes 1/26/2011 23:08:54
AEHELP.DLL : 8.1.16.0 246136 Bytes 12/13/2010 13:39:42
AEGEN.DLL : 8.1.5.2 397683 Bytes 1/26/2011 23:08:40
AEEMU.DLL : 8.1.3.0 393589 Bytes 12/13/2010 13:39:42
AECORE.DLL : 8.1.19.2 196983 Bytes 1/26/2011 23:08:37
AEBB.DLL : 8.1.1.0 53618 Bytes 12/13/2010 13:39:41
AVWINLL.DLL : 10.0.0.0 19304 Bytes 12/13/2010 13:39:56
AVPREF.DLL : 10.0.0.0 44904 Bytes 12/13/2010 13:39:54
AVREP.DLL : 10.0.0.8 62209 Bytes 6/17/2010 19:27:13
AVREG.DLL : 10.0.3.2 53096 Bytes 12/13/2010 13:39:54
AVSCPLR.DLL : 10.0.3.2 84328 Bytes 12/13/2010 13:39:56
AVARKT.DLL : 10.0.22.6 231784 Bytes 12/13/2010 13:39:52
AVEVTLOG.DLL : 10.0.0.8 203112 Bytes 12/13/2010 13:39:53
SQLITE3.DLL : 3.6.19.0 355688 Bytes 6/17/2010 19:27:22
AVSMTP.DLL : 10.0.0.17 63848 Bytes 12/13/2010 13:39:56
NETNT.DLL : 10.0.0.0 11624 Bytes 6/17/2010 19:27:21
RCIMAGE.DLL : 10.0.0.26 2550120 Bytes 1/28/2010 18:10:20
RCTEXT.DLL : 10.0.58.0 97128 Bytes 12/13/2010 13:40:20

Configuration settings for the scan:
Jobname.............................: Short system scan after installation
Configuration file..................: c:\program files\avira\antivir desktop\setupprf.dat
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Process scan........................: on
Scan registry.......................: on
Search for rootkits.................: off
Integrity checking of system files..: off
Scan all files......................: Intelligent file selection
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium

Start of the scan: Wednesday, January 26, 2011 18:10

The scan of running processes will be started
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'avconfig.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'avshadow.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'setup.exe' - '1' Module(s) have been scanned
Scan process 'presetup.exe' - '1' Module(s) have been scanned
Scan process 'avira_antivir_personal_en[1].exe' - '1' Module(s) have been scanned
Scan process 'iexplore.exe' - '1' Module(s) have been scanned
Scan process 'iexplore.exe' - '1' Module(s) have been scanned
Scan process 'realsched.exe' - '1' Module(s) have been scanned
Scan process 'OSPPSVC.EXE' - '1' Module(s) have been scanned
Scan process 'SSU.EXE' - '1' Module(s) have been scanned
Scan process 'ctfmon.exe' - '1' Module(s) have been scanned
Scan process 'WRTray.exe' - '1' Module(s) have been scanned
Scan process 'SynTPEnh.exe' - '1' Module(s) have been scanned
Scan process 'snuvcdsm.exe' - '1' Module(s) have been scanned
Scan process 'RTHDCPL.EXE' - '1' Module(s) have been scanned
Scan process 'igfxsrvc.exe' - '1' Module(s) have been scanned
Scan process 'igfxpers.exe' - '1' Module(s) have been scanned
Scan process 'hkcmd.exe' - '1' Module(s) have been scanned
Scan process 'WLIDSvcM.exe' - '1' Module(s) have been scanned
Scan process 'alg.exe' - '1' Module(s) have been scanned
Scan process 'WLIDSVC.EXE' - '1' Module(s) have been scanned
Scan process 'AEI.exe' - '1' Module(s) have been scanned
Scan process 'UpdaterService.exe' - '1' Module(s) have been scanned
Scan process 'wdfmgr.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'mDNSResponder.exe' - '1' Module(s) have been scanned
Scan process 'AppleMobileDeviceService.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'Explorer.EXE' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'WRConsumerService.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!

Start scanning boot sectors:

Starting to scan executable files (registry).
The registry was scanned ( '1724' files ).



End of the scan: Wednesday, January 26, 2011 18:13
Used time: 02:45 Minute(s)

The scan has been done completely.

0 Scanned directories
2204 Files were scanned
0 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
0 Files were moved to quarantine
0 Files were renamed
0 Files cannot be scanned
2204 Files not concerned
5 Archives were scanned
0 Warnings
0 Notes
mochababy78
Active Member
 
Posts: 4
Joined: January 23rd, 2011, 4:16 pm

Re: Antivirus freezes while scanning

Unread postby askey127 » January 26th, 2011, 8:52 pm

mochababy78,
I don't see any infections.
The leftovers from Bearshare, Limewire, along with the ask toolbar may have been interfering with your Antivirus.
Make sure you do not use P2P file sharing, or it will get infected.
-----------------------------------------------------------
Remove Programs Using Control Panel
From Start, Settings, Control Panel or Start, Control Panel, click Add/Remove Programs.
Highlight each Entry, as follows, one by one, if it exists, and choose Remove :

Avira Antivir

Take extra care in answering questions posed by any Uninstaller.

Webroot Spysweeper has been prone to slowdown in the past. I don't know if it is faster now. Its Sophos Antivirus is good.

We can leave this as it is now, if you wish.
If you could use more help, let me know.
askey127
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askey127
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Re: Antivirus freezes while scanning

Unread postby askey127 » January 30th, 2011, 9:47 am

this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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