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Ohhhhh please help, please please?

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: Ohhhhh please help, please please?

Unread postby jessicamaybe » January 31st, 2011, 2:37 am

Thank you so so so much Bob4!! I will definitely be making a donation to the site, you have been incredibly helpful. I really thought my computer (which is already old and on it's last leg) was done for; my husband was already looking at new laptops (which we really can't afford at the moment) and I was DESPERATE for help. Thank you thank you thank you. I wrote about how much I appreciate your hard work and help on my blog, if you're interested in reading about it! I really, truly appreciate it. :D

-Jessica

http://jessicamaylords.blogspot.com/201 ... om-to.html
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Re: Ohhhhh please help, please please?

Unread postby Bob4 » January 31st, 2011, 7:44 am

Hi Jessica, I still need you to do this. click here
I had trouble with my internet connection yesterday and made a double post. We are almost there.
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Bob4
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Posts: 6070
Joined: November 12th, 2005, 11:26 am
Location: Florida

Re: Ohhhhh please help, please please?

Unread postby jessicamaybe » January 31st, 2011, 10:32 pm

Sorry! Got a bit ahead of myself :-)

Here's the OTL log:

All processes killed
========== FILES ==========
C:\WINDOWS\Phiqexomino.dat moved successfully.
C:\FOUND.009 folder moved successfully.
C:\FOUND.008 folder moved successfully.
C:\FOUND.007 folder moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: All Users

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: LocalService
->Temp folder emptied: 65984 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Jessica
->Temp folder emptied: 2969528 bytes
->Temporary Internet Files folder emptied: 666957 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 124483757 bytes
->Google Chrome cache emptied: 6342458 bytes
->Flash cache emptied: 9916 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 794716 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 129.00 mb


OTL by OldTimer - Version 3.2.20.5 log created on 01312011_192501

Files\Folders moved on Reboot...
File\Folder C:\WINDOWS\temp\_avast5_\Webshlock.txt not found!

Registry entries deleted on Reboot...
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Re: Ohhhhh please help, please please?

Unread postby Bob4 » February 1st, 2011, 7:53 am

Nice work. Your system seems to be clean again.
Just a few things to clean up some of what we used and a few preventative tips.


This process is going to clean up some of the tools we have used.

  • Open OTmoveit.
  • Click on Cleanup!.
  • Allow it to access the internet if any security software asks about it.

    It will ask you if you want to start the clean up process :
  • Click yes.
  • When it's ready it will ask you to reboot.
    Do so now.
    Then finish up with the rest of the instructions.


________________________________
Please create a 'clean' System Restore Point:
The reason for doing this is in case you need system restore you don't put back all we just took out.
  • Click start/all programs /accessories/system tools/system restore
  • Place a check mark by turn off system restore
  • Windows will give you a warning click yes
  • Click APPLY
  • REBOOT the computer
  • Once rebooted go right back to the same place and place a check mark by system restore
  • Click APPLY and OK



_________________________________
Replace your host file
What this does... A host file is a list of known bad sites.
When you click or type in a link the host file is checked first.
If that link you typed or clicked is in the host file your browser will redirect you to http://127.0.0.1 .
A page on your computer. Go ahead and click that. Then use the back button to come back.

Download HostsXpert v4.1 and unzip it to your desktop.
  • Double click on HostsXpert.exe
  • Click on Make writeable. (if Available) You should now see Make Readable.
  • Then click on Download<< MVPs Hosts << Merge. If any program asks about it allow it.
    Once it's done.
  • Click on Make Hosts Read Only to secure it against further infection.



_____________________________
Firewalls
A few words on Microsoft firewall in XP . It only works in one direction. Incoming.
That means if something gets by it you would never know it was trying
to contact the internet.
Example: A bad program installs itself. You would never know it was contacting the internet.
Downloading other nasties and so forth.

If you decide to run one of these you should be certain Microsofts firewall is disabled.

1. Click Start, click Run, type Firewall.cpl, and then click OK.
2. On the General tab, click Off (not recommended).
3. Click OK.
I will list a few free firewalls for you. These are good (free) firewalls:
Never run 2 firewalls together. They will interfere with each other.
So just download and install one!

I will list a few free firewalls for you. These are good (free) firewalls:
Never run 2 firewalls together. They will interfere with each other.
So just download and install one!
Online Armor Firewall
Sunbelt Personal Firewall Free



________________________________________
Windows Updates
Be certain automatic updates are turned on
XP.

This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical/important updates.
I know rebooting sometimes can be at an inconvenient time. Postpone it till later. This will still take less time than we needed to fix your machine. ;-)


___________________________________
SpywareBlaster]
SpywareBlaster will add a large list of programs and sites to your Browser settings that will protect you from accidentally running or downloading known malicious programs.
After the installation, click Download Latest Protection Updates. When it finishes, click Enable All Protection.


_______________________________________
Always watch closely to any software your installing.
If they want to install something more than their program stop right there and investigate what it is they want to place on your computer.
If they give you the option not to install it choose that until you investigate it completely.
The more you install that you don't want or need the more you'll wish you didn't.


[url=So how did you get infected in the first place]http://forums.spybot.info/showthread.php?t=279[/url] ?



Safe and Happy Surfing. :)





Nice work. Your system seems to be clean again.
Just a few things to clean up some of what we used and a few preventative tips.


This process is going to clean up some of the tools we have used.

  • Open OTmoveit.
  • Click on Cleanup!.
  • Allow it to access the internet if any security software asks about it.

    It will ask you if you want to start the clean up process :
  • Click yes.
  • When it's ready it will ask you to reboot.
    Do so now.
    Then finish up with the rest of the instructions.


________________________________
Please create a 'clean' System Restore Point:
The reason for doing this is in case you need system restore you don't put back all we just took out.
  • Click start/all programs /accessories/system tools/system restore
  • Place a check mark by turn off system restore
  • Windows will give you a warning click yes
  • Click APPLY
  • REBOOT the computer
  • Once rebooted go right back to the same place and place a check mark by system restore
  • Click APPLY and OK



_________________________________
Replace your host file
What this does... A host file is a list of known bad sites.
When you click or type in a link the host file is checked first.
If that link you typed or clicked is in the host file your browser will redirect you to http://127.0.0.1 .
A page on your computer. Go ahead and click that. Then use the back button to come back.

Download HostsXpert v4.1 and unzip it to your desktop.
  • Double click on HostsXpert.exe
  • Click on Make writeable. (if Available) You should now see Make Readable.
  • Then click on Download<< MVPs Hosts << Merge. If any program asks about it allow it.
    Once it's done.
  • Click on Make Hosts Read Only to secure it against further infection.



_____________________________
Firewalls
A few words on Microsoft firewall in XP . It only works in one direction. Incoming.
That means if something gets by it you would never know it was trying
to contact the internet.
Example: A bad program installs itself. You would never know it was contacting the internet.
Downloading other nasties and so forth.

If you decide to run one of these you should be certain Microsofts firewall is disabled.

1. Click Start, click Run, type Firewall.cpl, and then click OK.
2. On the General tab, click Off (not recommended).
3. Click OK.
I will list a few free firewalls for you. These are good (free) firewalls:
Never run 2 firewalls together. They will interfere with each other.
So just download and install one!

I will list a few free firewalls for you. These are good (free) firewalls:
Never run 2 firewalls together. They will interfere with each other.
So just download and install one!
Online Armor Firewall
Sunbelt Personal Firewall Free



________________________________________
Windows Updates
Be certain automatic updates are turned on
XP.

This will ensure your computer has always the latest security updates available installed on your computer.
If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical/important updates.
I know rebooting sometimes can be at an inconvenient time. Postpone it till later. This will still take less time than we needed to fix your machine. ;-)


___________________________________
spywareblaster
SpywareBlaster
SpywareBlaster will add a large list of programs and sites to your Browser settings that will protect you from accidentally running or downloading known malicious programs.
After the installation, click Download Latest Protection Updates. When it finishes, click Enable All Protection.


_______________________________________
Always watch closely to any software your installing.
If they want to install something more than their program stop right there and investigate what it is they want to place on your computer.
If they give you the option not to install it choose that until you investigate it completely.
The more you install that you don't want or need the more you'll wish you didn't.


[url=So how did you get infected in the first place]http://forums.spybot.info/showthread.php?t=279[/url] ?


It's been our pleasure to help you.

Safe and Happy Surfing. :)
User avatar
Bob4
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Posts: 6070
Joined: November 12th, 2005, 11:26 am
Location: Florida

Re: Ohhhhh please help, please please?

Unread postby Wingman » February 3rd, 2011, 10:20 pm

As your problems appear to have been resolved, this topic is now closed.
We are pleased we could help you resolve your computer's malware issues.

If you are satisfied with our assistance and wish to donate to help with the costs of this volunteer site, please read :
Donations For Malware Removal
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Location: East Coast, USA
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