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Help: FTP Password possibly stolen; computer slow

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Re: Help: FTP Password possibly stolen; computer slow

Unread postby deltalima » January 27th, 2011, 3:44 pm

Hi apemantus,

# found=4


I would recommend you delete all the 4 files identified as infected, but as one looks to be a backup of a web site I will let you decide what can be deleted.

Update Java Runtime
You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, & also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6 Update 23.
  • Download the latest version of Java Runtime Environment (JRE) 6 Here
  • Scroll down to where it says "JDK 6 Update 23 (JDK or JRE)"
  • Click the orange Download JRE button to the right
  • Select the Windows platform from the dropdown menu
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh
  • Click on the link to download Windows Offline Installation & save the file to your desktop
  • Close any programs you may have running - especially your web browser
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs & remove all older versions of Java
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions
  • Reboot your computer once all Java components are removed
  • Then from your desktop double-click on jre-6u23-windows-i586-p.exe to install the newest version

Run OTL Script

  • Double-click OTL.exe to start the program.
  • Copy and Paste the following code into the Image textbox. Do not include the word Code
    Code: Select all
    :processes
    killallprocesses
    :otl
    O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
    :reg
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]
    "DisableMonitoring" = 0
    :commands
    [EMPTYTEMP]
    [EMPTYFLASH]
    [REBOOT]
    
  • Then click the Run Fix button at the top.
  • Click Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.
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deltalima
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Re: Help: FTP Password possibly stolen; computer slow

Unread postby apemantus » January 30th, 2011, 3:13 pm

Hi deltalima: here's the OTL logfile.

All processes killed
========== PROCESSES ==========
========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
========== REGISTRY ==========
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus\\"DisableMonitoring" | 0 /E : value set successfully!
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 32768 bytes
->Temporary Internet Files folder emptied: 32768 bytes

User: All Users

User: David
->Temp folder emptied: 206843959 bytes
->Temporary Internet Files folder emptied: 260144768 bytes
->Java cache emptied: 26330044 bytes
->FireFox cache emptied: 161197160 bytes
->Google Chrome cache emptied: 386430192 bytes
->Apple Safari cache emptied: 183539712 bytes
->Flash cache emptied: 169661 bytes

User: DAVIDDESKTOP

User: Default User
->Temp folder emptied: 32768 bytes
->Temporary Internet Files folder emptied: 32902 bytes
->Flash cache emptied: 56545 bytes

User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 32969 bytes

User: NetworkService
->Temp folder emptied: 49152 bytes
->Temporary Internet Files folder emptied: 950555 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 19569 bytes
%systemroot%\System32 .tmp files removed: 3619857 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 47089968 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 94772874 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 99648506 bytes

Total Files Cleaned = 1,403.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: David
->Flash cache emptied: 0 bytes

User: DAVIDDESKTOP

User: Default User
->Flash cache emptied: 0 bytes

User: LocalService

User: NetworkService

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.20.3 log created on 01302011_185351

Files\Folders moved on Reboot...
C:\Documents and Settings\David\Local Settings\Temp\ExchangePerflog_8484fa31ecabf6c111d4ff09.dat moved successfully.
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\73\screen-options-right[5502].gif not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\73\screen-options-right[7125].gif not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\45\comment-grey-bubble[5469].png not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\45\comment-grey-bubble[7092].png not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\33\screen-options-right-up[5501].gif not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\33\screen-options-right-up[7124].gif not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\22\screen-options-left[5500].gif not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\22\screen-options-left[7123].gif not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\password-strength-meter[3433].js not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\password-strength-meter[3860].js not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\screen-options-right-up[3406].gif not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\screen-options-right-up[3833].gif not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\swfupload.graceful_degradation[3486].js not found!
File\Folder C:\Documents and Settings\David\Local Settings\Application Data\Mozilla\Firefox\Profiles\rtdwb0xn.default\Google Gears for Firefox\www.fgcoaching.co.uk\http_80\wp_http_www.fgcoaching.co.uk_managed[5]#localserver\swfupload.graceful_degradation[3913].js not found!
File\Folder C:\WINDOWS\temp\kls4D20.tmp not found!
C:\WINDOWS\temp\Perflib_Perfdata_1194.dat moved successfully.
File\Folder C:\WINDOWS\temp\Perflib_Perfdata_171c.dat not found!

Registry entries deleted on Reboot...
apemantus
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Posts: 9
Joined: January 19th, 2011, 5:27 pm

Re: Help: FTP Password possibly stolen; computer slow

Unread postby deltalima » January 30th, 2011, 3:15 pm

Hi apemantus,

After a thorough examination of the computer the logs are clean, please follow these steps in order to keep your computer clean and secure.

Remove GMER

Delete the GMER icon from your desktop.

Clean up with OTL

  • Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

Create a new, clean System Restore point which you can use in case of future system problems:
  • Press Start >> All Programs >> Accessories >>System Tools >> System Restore
  • Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
  • Now remove old, infected System Restore points:
  • Next click Start >> Run and type cleanmgr in the box and press OK
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
  • Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
  • Press OK and Yes to confirm

Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.


Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware


Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
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Re: Help: FTP Password possibly stolen; computer slow

Unread postby Cypher » January 31st, 2011, 7:06 am

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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