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desktop trouble

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desktop trouble

Unread postby stormiex » January 19th, 2011, 12:57 am

Something wrong is going on with our desktop! My husband is the main user and says the sound is no longer working and websites get highjacked. Yes the speakers are turned on but I think we are missing the drivers? Also the screen looks different as far as the boxes on the bottom that say what program you have open. I'm obviously not techy, but hope I can understand what we need to do to fix this. We had to have a hard drive installed a year or two ago and the system restore was never turned on, so we are unable to use that option. Please help!! Thank you so MUCH!!!

Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Download Manager
Adobe Flash Player 10 Plugin
Adobe Reader 9
Adobe Shockwave Player
Alice Greenfingers 2
Apple Mobile Device Support
Apple Software Update
ArcSoft PhotoImpression 4
AVG Free 9.0
Diaper Dash
Digimax A7
Digimax Viewer 2.1
Event Planner
Fee Fi Flo Fun (Diner Dash Hometown Hero - Gourmet)
FlashDiskManager V1.2.6
freshplay
getPlus(R) for Adobe
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Update Helper
Hallmark Card Studio 2003
HiJackThis
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
HP Photo & Imaging 3.1
HP PSC & OfficeJet 3.0
HP Software Update
HP Unload DLL Patch
iLike Sidebar
iTunes
Java(TM) 6 Update 23
Kids Cam Show and Share Creativity Center
Magic FLAC to MP3 Converter 3.72
McAfee Security Scan Plus
Memories Disc Creator 2.0
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Mozilla Firefox (3.6.13)
MSXML 4.0 SP2 (KB954430)
Nero 6 Ultra Edition
OpenOffice.org Installer 1.0
Orban/Coding Technologies AAC/aacPlus Player Plugin™ 1.0
overland
PowerDVD
QuickTime
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Uninstall Dual Mode Camera
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
USB MEMORY BAR Tool
VIA Rhine-Family Fast Ethernet Adapter
VIA/S3G Display Driver
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Search 4.0
Windows XP Service Pack 3
WinRAR archiver
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:44:16 PM, on 1/18/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Samsung\Digimax Viewer 2.1\STImgBrowser.exe
C:\Program Files\Sierra\Planner\PLNRnote.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\svchost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ksallink.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: PIPI Link Helper - {1A3440C6-F123-4CAB-84EE-C814E1AE0D8F} - C:\WINDOWS\system32\JfCheck.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [DXDllRegExe] dxdllreg.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [ucuwpdfh] C:\Documents and Settings\Paul\Local Settings\Application Data\dtlpopbbq\pxrdlgxtssd.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [iLike] C:\Program Files\iLike\1.2.17\ilikesidebar.exe /checkforupdate
O4 - HKUS\S-1-5-21-343818398-573735546-725345543-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Paul')
O4 - HKUS\S-1-5-21-343818398-573735546-725345543-1006\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" (User 'Paul')
O4 - HKUS\S-1-5-21-343818398-573735546-725345543-1006\..\Run: [????] "C:\Program Files\Pure Codec\SRUpdate\SRUpdate.exe" /load (User 'Paul')
O4 - HKUS\S-1-5-21-343818398-573735546-725345543-1006\..\Run: [FlashGet 3] "C:\Program Files\FlashGet Network\FlashGet 3\FlashGet3.exe" -minimize (User 'Paul')
O4 - HKUS\S-1-5-21-343818398-573735546-725345543-1006\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Paul')
O4 - HKUS\S-1-5-21-343818398-573735546-725345543-1006\..\Run: [iLike] C:\Program Files\iLike\1.2.16\ilikesidebar.exe /checkforupdate (User 'Paul')
O4 - Global Startup: Digimax Viewer 2.1.lnk = ?
O4 - Global Startup: Event Planner Reminders Tray Icon.lnk = C:\Program Files\Sierra\Planner\PLNRnote.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.co ... nos/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0757FC4A-8C4B-45C5-9223-44CC4A3CD535}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS1\Services\Tcpip\..\{0757FC4A-8C4B-45C5-9223-44CC4A3CD535}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS2\Services\Tcpip\..\{0757FC4A-8C4B-45C5-9223-44CC4A3CD535}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS3\Services\Tcpip\..\{0757FC4A-8C4B-45C5-9223-44CC4A3CD535}: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 9351 bytes
stormiex
Active Member
 
Posts: 1
Joined: January 19th, 2011, 12:51 am
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Re: desktop trouble

Unread postby xixo_12 » January 19th, 2011, 8:57 am

Hello and Welcome to Anti-Malware Forums.Image
Introduction and rules :
  • I'm xixo_12 and really glad to help you.
  • You're advised to refrain running any self fixes until I give the "All Clean Speech"
  • Instruction in this topic is special create for current problem and don't apply those on another system.
  • You're advised to ask for any uncertainty.
  • If you are receiving help or have received help on this problem elsewhere, please let us know.

Please make sure you have done your reading on this topic : How to get help at this forum
Please! If you need more time to do all the instructions, let me know before 72hours is done. Otherwise, your thread will be closed

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Now, we will start the collaboration.
Do keep in mind, removing malware is one of hazardous undertaking. I'm ready to share what I have learn through years in removing malware but I'm also fallible.
You're advised to back up all the important data before we start.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

First,
Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware here and save to the desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to:
    Update Malwarebytes' Anti-Malware
    Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
    Image
  • Refer to above image and then click Remove Selected to proceed.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
Note:
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Or via the Logs tab when Malwarebytes' Anti-Malware is started.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so. Failure to reboot will prevent MBAM from removing all the malware.


What you need to post
Checklist.
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xixo_12
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Posts: 2340
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Re: desktop trouble

Unread postby Cypher » January 22nd, 2011, 12:52 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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