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Computer runs very slow

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Re: Computer runs very slow

Unread postby Cypher » January 20th, 2011, 11:42 am

Hi Natalie.
Should I run Chkdsk with the \F option?

Yes please do.
First delete the Chkdsk log on your desktop.

Next.

Go to Start, Run
type cmd
A window will come up.
In the window, Type chkdsk c: /F
System will have message saying it cannot do this because the drive is in use, and ask if you want to do it at reboot. Say YES.
Reboot the system.
It will make repairs when it reboots.

Next.

Check Hard Disk For Errors
Press Start->Run, then copy/paste the following command into the box and press OK:
cmd /c chkdsk c: |find /v "percent" >> "%userprofile%\desktop\checkhd.txt"

A blank command window will open on your desktop, then close in a few minutes. This is normal.
A file icon named checkhd.txt should appear on your Desktop. Please post the contents of this file.

Please post the new checkhd.txt log.
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Re: Computer runs very slow

Unread postby NatalieGB » January 21st, 2011, 6:09 pm

Hi Cypher. Any ideas why I can't boot from "Start, Furn off Computer, Restart"? FYI, I can "hot" boot from the Task Manager (Ctrl, Alt, Del). I still get he Logon Message "unable to log you on because of an account restriction". Was this caused by OTM?

OK, back to the task at hand. I ran CHKDSK with the /F parameter and then CHKDSK as you requested and got this file"

The type of the file system is NTFS.
Volume label is HP_PAVILION.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
CHKDSK is verifying indexes (stage 2 of 3)...
Deleting index entry MPSCHE~1.JOB in index $I30 of file 5015.

Errors found. CHKDSK cannot continue in read-only mode.

So.. I ran CHKDSK again with the /R and the /F parameters (took about 9 hours) and then ran your CHKDSK program and got this file:

The type of the file system is NTFS.
Volume label is HP_PAVILION.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
CHKDSK is verifying indexes (stage 2 of 3)...
CHKDSK is recovering lost files.
Recovering orphaned file tmp.edb (4056) into directory file 5002.
CHKDSK is verifying security descriptors (stage 3 of 3)...
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

237814919 KB total disk space.
81279536 KB in 135399 files.
60136 KB in 7965 indexes.
28 KB in bad sectors.
348423 KB in use by the system.
65536 KB occupied by the log file.
156126796 KB available on disk.

4096 bytes in each allocation unit.
59453729 total allocation units on disk.
39031699 allocation units available on disk.
The type of the file system is NTFS.
Volume label is HP_PAVILION.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...

So, based on the above report, I ran CHKDSK again, and this time on the report that stays on the screen for a brief period when CHKDSK finishes, it said there were no errors! I ran your report and got this file:

The type of the file system is NTFS.
Volume label is HP_PAVILION.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
CHKDSK is verifying indexes (stage 2 of 3)...
Deleting index entry MPSCHE~1.JOB in index $I30 of file 5015.

Errors found. CHKDSK cannot continue in read-only mode.

In summary, I can't warm boot from the Start Menu, and I think CHKDSK has fixed the errors on the hard drive.

What's next?

Regards, Nat
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Re: Computer runs very slow

Unread postby Cypher » January 22nd, 2011, 6:26 am

Hi NatalieGB.
OTM would not of caused the problems you are having, i suspect this is a hardware problem and i may have to direct you to a tech site.
We need to run another scan so continue with the instructions below.

Java SE Runtime Environment (JRE).

Please download from HERE
  • Find Java SE Runtime Environment (JRE) 6 Update 23.
  • Click the Download JRE button to the right.
  • Choose the correct Platform and Multi-language. Next, check the box that says I agree to the Java SE Runtime Environment 6 License Agreement.
  • Click the Continue button.
  • Click on the filename under Windows Offline Installation and save it to your desktop.
  • Close all active windows.
  • Install the program.

Next.

Update Adobe Reader

  • You should Download and Install the newest version of Adobe Reader for reading pdf files.
  • Older versions may have vulnerabilities that malware can use to infect your system.
  • Go Here to download and install Adobe Reader X.

Next.

I see you have CCleaner installed run it now.
CAUTION: Please do NOT use the "Registry" button in the left pane.
This is a built-in registry cleaner. Removing certain entries can render your computer inoperable!

Next.

Disable Microsoft Security Essentials

  • Open MSE and go to Settings > Real Time Protection.
  • Then uncheck "Turn on real time protection".
  • Exit MSE when done.
  • Note: Don't forget to Re-enable it after the below scan.

Next.

ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Hold down Control then click on the following link to open a new window to ESET online scannner
  • Then click on: Image
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.


Logs/Information to Post in your Next Reply

  • ESET log.
  • Please give me an update on your computers performance.
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Re: Computer runs very slow

Unread postby NatalieGB » January 23rd, 2011, 5:29 am

Hi Cypher. Whew! A lot has happened. I completed all of the things that you requested. Installed Java JRE 6 update 23. Installed Adobe X. Updated and ran CCleaner. Ran ESET
online scanner. The results are here:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - delete file error:The process cannot access the file because it is being used by another process.

OnlineScanner.ocx - copy file error :The process cannot access the file because it is being used by another process.

OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6419
# api_version=3.0.2
# EOSSerial=4c317b482e5b6f4d9051d168e841d920
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-01-22 11:29:25
# local_time=2011-01-22 03:29:25 (-0800, Pacific Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 38185586 38185586 0 0
# compatibility_mode=5891 16776869 100 100 0 25223254 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=143523
# found=0
# cleaned=0
# scan_time=16325

I have other things to report, but I wanted to get this off to you now.

Thanks for your help!
Nat
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Re: Computer runs very slow

Unread postby Cypher » January 23rd, 2011, 6:51 am

Hi Natalie.

The problems you are still experiencing are not coming from malware as all of your latest logs have come back clean.
As this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere..
Here are some excellent Tech sites (in no particular order) that may be able to help with these problems:


So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided.

This is my general post for when your logs show no more signs of malware.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Clean up with OTM

  • Double-click OTM.exe to start the program, This tool will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTMoveIt3 as this step will require a reboot
  • On the OTM main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

You can now delete any tools we used if they remain on your Desktop.

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

Here are some free programs I recommend that could help you improve your computer's security.

Install SpywareBlaster
Download and install Javacools SpywareBlaster from Here
SpywareBlaster adds a list of ActiveX controls, tracking cookies and sites which will be blocked in either Internet Explorer or Firefox browsers. You need to manually check for updates regularly.

Install SiteAdvisor
SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer
You can do that HERE

Read some information HERE On how to prevent Malware

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
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Re: Computer runs very slow

Unread postby NatalieGB » January 24th, 2011, 2:20 am

Hi Cypher. My problems seem to be getting worse instead of better....I can no longer boot my machine normally. It hangs on "Windows is starting up". I'm writing to you on another machine (my husbands). I am able to boot up in safe mode however. I am thinking I will restore the machine to a previous date using "systems restore from F8 on boot up or use the previous back from ERUNT you had me create. My machine was slow, but it ran. Do you have any thoughts on this?

Whatever I decide to do, I am very grateful for the time you spent with me and the assistance you provided. It is rare to find someone willing to help others these days. Thanks to you and your peers at MalwareRemoval.

Please let me know what you suggest.

Regards,
NatalieGB
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Re: Computer runs very slow

Unread postby Cypher » January 24th, 2011, 7:21 am

Hi Natalie.
I am very grateful for the time you spent with me and the assistance you provided.

You're most welcome.
As i mentioned previously your logs are clean so your problems are not caused by malware.
I suspect this is a hardware problem and the CHKDSK we ran indicated it could be your hard drive.
It could be failing so if you haven't done so already i advise you to back up all your personal data as soon as possible.
This is a dedicated Malware Removal site so the tech forums i linked you to in my last post are will be able to advise you better than myself.
Please let me know if you have any further problems.
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Re: Computer runs very slow

Unread postby NatalieGB » January 24th, 2011, 6:31 pm

OK, I'll check out the sites you suggested. I would like to save a copy of our conversations, is there a simple way to do that?

Thanks,
Nat
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Re: Computer runs very slow

Unread postby Cypher » January 25th, 2011, 5:46 am

Hi Natalie.
I would like to save a copy of our conversations, is there a simple way to do that?

When you post at one of the sites i suggested include a link to this topic.
Try posting in one of the Hardware sections.
Any other questions before i close this topic?
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Re: Computer runs very slow

Unread postby Cypher » January 26th, 2011, 7:39 am

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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