Update Adobe Reader
Your version of Adobe Reader is out of date,
Older versions have vulnerabilities that can be used to infect your system, It is strongly suggested that you update to the current version. Adobe Reader X (10)
You can download it from: http://get.adobe.com/reader/
Install it, then go to Add/Remove Programs and remove all older versions that may remain.
Update Java
You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason it's extremely important that you keep the program up to date and also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6 Update 23.
- Go Here
- Click the Windows 7/XP/Vista/2000/2003/2008 Offline link to download it, Save this to a convenient location.
- Go to Start > Control Panel > Add or Remove Programs
- Uninstall all old versions of Java (Java 2 Runtime Environment JRE or JSE)
- Reboot your computer
- Delete the folder C:\Program Files\Java if present
- Install the new version by double-clicking the downloaded file jre-6u23-windows-i586-s.exe and follow the on-screen instructions.
- Reboot your computer
TFC (Temp File Cleaner)
- Please download TFC from here and save it to your desktop.
- Double-click TFC.exe to run the program.
- Click the Start button in the bottom left of TFC
- If prompted, click Yes to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It should not take longer than a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.
Disable Avira anti-virus
- Please navigate to the system tray on the bottom right hand corner and look for an open white umbrella on red background (looks to this: )
- right click it-> untick the option AntiVir Guard enable.
- You should now see a closed, white umbrella on a red background (looks to this: )
- Note: Don't forget to re-enable it after the below scan.
ESET Online Scanner
Note: You can use either Internet Explorer or Mozilla Firefox for this scan.
- Please go here then click on: Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox. - Select the option YES, I accept the Terms of Use then click on:
- When prompted allow the Add-On/Active X to install.
- Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
- Now click on Advanced Settings and select the following:
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
- Now click on:
- The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
- When completed the Online Scan will begin automatically, Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
- When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
- Now click on:
- Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
- Copy and paste that log as a reply to this topic.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
Please reply with:
- Eset log