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System Tool 2011 ...

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System Tool 2011 ...

Unread postby MAPepin » January 2nd, 2011, 1:15 pm

My other computer has the "System Tool 2011". I tried to run HijackThis but I can't run it. Anything I try to run gets stopped, telling me that it is infected. I can't even start Task Manager. The computer is running Vista Home 32 bit. I'm going to have to correspond with you from a different computer b because I can't do anything on the affected computer.
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Re: System Tool 2011 ...

Unread postby NonSuch » January 2nd, 2011, 4:58 pm

We understand that you are having difficulty running programs. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

If that does not work, try the following:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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