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Internet explorer cant start

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Internet explorer cant start

Unread postby Basacag » December 27th, 2010, 5:17 pm

Hi

This is happening on my sons computer - I already have a case open for mine.

Everytime he tries to open IE it closes with the snd dont send but no other reason for the failure apart from cant open this page (Google) which was working fine a few days ago.

I have not run AVG even though this seems like viral activity to the untrained eye as it seemsed to cause me more problems.

Thanks in advance.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 21:09:38, on 27/12/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.search.yahoo.com/search?fr=mcafee&p=%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: Messenger Plus Live UK Toolbar - {77f40091-495b-4c46-9068-2b24c4133157} - C:\Program Files\Messenger_Plus_Live_UK\tbMes1.dll
R3 - URLSearchHook: Plusmedia uk Toolbar - {193d7001-bd9f-48c2-b5c7-69775aa2201d} - C:\Program Files\Plusmedia_uk\tbPlu2.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Plusmedia uk Toolbar - {193d7001-bd9f-48c2-b5c7-69775aa2201d} - C:\Program Files\Plusmedia_uk\tbPlu2.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll (file missing)
O2 - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - (no file)
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: Messenger Plus Live UK Toolbar - {77f40091-495b-4c46-9068-2b24c4133157} - C:\Program Files\Messenger_Plus_Live_UK\tbMes1.dll
O2 - BHO: (no name) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Messenger Plus Live UK Toolbar - {77f40091-495b-4c46-9068-2b24c4133157} - C:\Program Files\Messenger_Plus_Live_UK\tbMes1.dll
O3 - Toolbar: Plusmedia uk Toolbar - {193d7001-bd9f-48c2-b5c7-69775aa2201d} - C:\Program Files\Plusmedia_uk\tbPlu2.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [\\UPSTAIRS\EPSON Stylus Photo RX620 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HE.EXE /P42 "\\UPSTAIRS\EPSON Stylus Photo RX620 Series" /O6 "USB001" /M "Stylus Photo RX620"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo RX620 Series on UPSTAIRS] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HE.EXE /P48 "Auto EPSON Stylus Photo RX620 Series on UPSTAIRS" /O42 "\\UPSTAIRS\EPSON Stylus Photo RX620 Series" /M "Stylus Photo RX620"
O4 - HKLM\..\Run: [Rwekotaxaroyuyev] rundll32.exe "C:\WINDOWS\avevubeqovuzi.dll",Startup
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Qyivad] rundll32.exe "C:\WINDOWS\rextrlo3.dll",Startup
O4 - HKCU\..\Run: [BrowserChoice] "C:\WINDOWS\SYSTEM32\browserchoice.exe" /run
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/ms ... b56986.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-GB/a-U ... E_UNO1.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/Mi ... b56986.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: Google Updater Service (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

--
End of file - 11291 bytes


StartupList report, 27/12/2010, 21:11:47
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HiJackThis\HiJackThis.EXE
Detected: Windows XP SP3 (WinNT 5.01.2600)
Detected: Internet Explorer v8.00 (8.00.6001.18702)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Carl.CARLSROOM\Start Menu\Programs\Startup]
LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Cmaudio = RunDll32 cmicnfg.cpl,CMICtrlWnd
SunJavaUpdateSched = "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
LogitechCommunicationsManager = "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
\\UPSTAIRS\EPSON Stylus Photo RX620 Series = C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HE.EXE /P42 "\\UPSTAIRS\EPSON Stylus Photo RX620 Series" /O6 "USB001" /M "Stylus Photo RX620"
LogitechQuickCamRibbon = "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
AVG_TRAY = C:\Program Files\AVG\AVG10\avgtray.exe
Auto EPSON Stylus Photo RX620 Series on UPSTAIRS = C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HE.EXE /P48 "Auto EPSON Stylus Photo RX620 Series on UPSTAIRS" /O42 "\\UPSTAIRS\EPSON Stylus Photo RX620 Series" /M "Stylus Photo RX620"
Rwekotaxaroyuyev = rundll32.exe "C:\WINDOWS\avevubeqovuzi.dll",Startup

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

CTFMON.EXE = C:\WINDOWS\system32\ctfmon.exe
MsnMsgr = "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
swg = C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
SpybotSD TeaTimer = C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
Qyivad = rundll32.exe "C:\WINDOWS\rextrlo3.dll",Startup
BrowserChoice = "C:\WINDOWS\SYSTEM32\browserchoice.exe" /run

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll - {02478D38-C3F9-4efb-9B51-7695ECA05670}
(no name) - C:\Program Files\Plusmedia_uk\tbPlu2.dll - {193d7001-bd9f-48c2-b5c7-69775aa2201d}
(no name) - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll (file missing) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C}
(no name) - (no file) - {27B4851A-3207-45A2-B947-BE8AFE6163AB}
(no name) - C:\Program Files\ConduitEngine\ConduitEngine.dll - {30F9B915-B755-4826-820B-08FBA6BD249D}
WormRadar.com IESiteBlocker.NavFilter - C:\Program Files\AVG\AVG10\avgssie.dll - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
(no name) - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - (no file) - {5C255C8A-E604-49b4-9D64-90988571CECB}
Search Helper - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B}
(no name) - (no file) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\Program Files\Messenger_Plus_Live_UK\tbMes1.dll - {77f40091-495b-4c46-9068-2b24c4133157}
(no name) - (no file) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
(no name) - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
(no name) - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D}
(no name) - (no file) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF}
(no name) - C:\Program Files\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}
(no name) - C:\Program Files\Windows Live\Toolbar\wltcore.dll - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10}
JQSIEStartDetectorImpl - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll - {E7E6F031-17CE-4C07-BC86-EABFE594F69C}
(no name) - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}

--------------------------------------------------

Enumerating Task Scheduler jobs:

AppleSoftwareUpdate.job

--------------------------------------------------

Enumerating Download Program Files:

[Checkers Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\msgrchkr.dll
CODEBASE = http://messenger.zone.msn.com/binary/ms ... b56986.cab

[UnoCtrl Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\GAME_UNO1.dll
CODEBASE = http://messenger.zone.msn.com/EN-GB/a-U ... E_UNO1.cab

[{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}]
CODEBASE = http://fpdownload.macromedia.com/get/fl ... rashim.cab

[MessengerStatsClient Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MessengerStatsPAClient.dll
CODEBASE = http://messenger.zone.msn.com/binary/Me ... b56907.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash10b.ocx
CODEBASE = http://fpdownload2.macromedia.com/get/s ... wflash.cab

[Minesweeper Flags Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MineSweeper.dll
CODEBASE = http://messenger.zone.msn.com/binary/Mi ... b56986.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll
WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll
UPnPMonitor: C:\WINDOWS\system32\upnpui.dll

--------------------------------------------------
End of report, 8,800 bytes
Report generated in 0.047 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
Basacag
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Re: Internet explorer cant start

Unread postby deltalima » December 28th, 2010, 4:02 pm

Edit: Removed - posted at same time as askey127
Last edited by deltalima on December 28th, 2010, 6:01 pm, edited 2 times in total.
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deltalima
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Re: Internet explorer cant start

Unread postby askey127 » December 28th, 2010, 4:20 pm

Hi again Basacag,
On this machine, don't run AVG, whatever you do, and don't give it permission to remove ANYTHING.
This has a pile of junk on it, as you may know from your other experience. If AVG is used, it may permanently trash your system.
-----------------------------------------------------------
Remove Registry items with HighjackThis. Start HijackThis.
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: (no name) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - (no file)
O2 - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - (no file)
O4 - HKLM\..\Run: [Rwekotaxaroyuyev] rundll32.exe "C:\WINDOWS\avevubeqovuzi.dll",Startup
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Qyivad] rundll32.exe "C:\WINDOWS\rextrlo3.dll",Startup
O4 - HKCU\..\Run: [BrowserChoice] "C:\WINDOWS\SYSTEM32\browserchoice.exe" /run
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O15 - Trusted Zone: http://*.mcafee.com

Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
-----------------------------------------------------------
Remove Programs Using Control Panel
From Start, Settings, Control Panel or Start, Control Panel, click Add/Remove Programs.
Highlight each Entry, as follows, one by one, if it exists, and choose Remove :

Limewire
Spybot Search & Destroy

Take extra care in answering questions posed by any Uninstaller.
If the Spybot Uninstaller asks whether you want to remove all files and settings, answer YES. If it reports that it cannot remove all files, that's OK.
-----------------------------------------------------------
Download Each of the Following (5) tools and Save to your desktop
DO NOT RUN ANY OF THEM YET.-----------------------------------------------------------
Post a New HiJackThis Log
Start HijackThis (double-click in XP)
Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl +A), copy (Ctrl+C) and paste (Ctrl+V) the log contents into a reply.
-----------------------------------------------------------
READ CAREFULLY >>> Retrieve the List of Installed programs Using HJT
Open HijackThis, click Open The Misc Tools Section. Then scroll down the list if you need to, click Open Uninstall Manager and Save List...
The List of installed programs will automatically be saved as uninstall_list.txt in your HiJackThis folder.
In addition, the list opens in Notepad so you can also save as another name in another location if you wish.
Please paste the contents into your next reply.

So we are looking for a fresh HiJackThis log, and the Installed Programs list (not the startup list) from HiJackThis.
Tell me if all the downloads are available on the desktop.
askey127
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askey127
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Location: New Hampshire USA

Re: Internet explorer cant start

Unread postby Basacag » December 29th, 2010, 11:54 am

Hi askey127

Internet Explorer still not working on his PC. Is it safe to transfer the downloads from my PC to his?

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 15:46:51, on 29/12/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HE.EXE
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.search.yahoo.com/search?fr=mcafee&p=%s
R3 - URLSearchHook: Messenger Plus Live UK Toolbar - {77f40091-495b-4c46-9068-2b24c4133157} - C:\Program Files\Messenger_Plus_Live_UK\tbMes1.dll
R3 - URLSearchHook: Plusmedia uk Toolbar - {193d7001-bd9f-48c2-b5c7-69775aa2201d} - C:\Program Files\Plusmedia_uk\tbPlu2.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Plusmedia uk Toolbar - {193d7001-bd9f-48c2-b5c7-69775aa2201d} - C:\Program Files\Plusmedia_uk\tbPlu2.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll (file missing)
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Messenger Plus Live UK Toolbar - {77f40091-495b-4c46-9068-2b24c4133157} - C:\Program Files\Messenger_Plus_Live_UK\tbMes1.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Messenger Plus Live UK Toolbar - {77f40091-495b-4c46-9068-2b24c4133157} - C:\Program Files\Messenger_Plus_Live_UK\tbMes1.dll
O3 - Toolbar: Plusmedia uk Toolbar - {193d7001-bd9f-48c2-b5c7-69775aa2201d} - C:\Program Files\Plusmedia_uk\tbPlu2.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [\\UPSTAIRS\EPSON Stylus Photo RX620 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HE.EXE /P42 "\\UPSTAIRS\EPSON Stylus Photo RX620 Series" /O6 "USB001" /M "Stylus Photo RX620"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo RX620 Series on UPSTAIRS] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9HE.EXE /P48 "Auto EPSON Stylus Photo RX620 Series on UPSTAIRS" /O42 "\\UPSTAIRS\EPSON Stylus Photo RX620 Series" /M "Stylus Photo RX620"
O4 - HKLM\..\Run: [Rwekotaxaroyuyev] rundll32.exe "C:\WINDOWS\avevubeqovuzi.dll",Startup
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Qyivad] rundll32.exe "C:\WINDOWS\rextrlo3.dll",Startup
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/ms ... b56986.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-GB/a-U ... E_UNO1.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/Mi ... b56986.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: Google Updater Service (gusvc) - Unknown owner - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

--
End of file - 10118 bytes


Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Help Center 2.1
Adobe Photoshop Elements 5.0
Apple Software Update
Ask.com Search Assistant 1.0.1
ATI Display Driver
AVG 2011
AVG 2011
AVG 2011
AVG PC Tuneup 2011
C-Media WDM Audio Driver
Compact Wireless-G USB Adapter
Compatibility Pack for the 2007 Office system
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Heroes of Might and Magic® III
Highlight Viewer (Windows Live Toolbar)
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel(R) 536EP Modem
Java(TM) 6 Update 21
Java(TM) 6 Update 7
Junk Mail filter update
Logitech Desktop Messenger
Logitech QuickCam
Logitech QuickCam
Logitech® Camera Driver
Map Button (Windows Live Toolbar)
Messenger Plus! Live
Messenger_Plus_Live_UK Toolbar
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Choice Guard
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Live Add-in 1.3
Microsoft Office XP Professional with FrontPage
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MVision
Plusmedia_uk Toolbar
QuickTime
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows XP (KB923789)
Segoe UI
Skype™ 3.8
Smart Menus (Windows Live Toolbar)
Sony Ericsson Media Manager 1.1
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Windows Internet Explorer 8
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Family Safety
Windows Live Favorites for Windows Live Toolbar
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Toolbar Extension (Windows Live Toolbar)
Windows Live Upload Tool
Windows Live Writer
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows XP Service Pack 3
Yahoo! Toolbar
Basacag
Regular Member
 
Posts: 32
Joined: December 9th, 2010, 4:25 pm

Re: Internet explorer cant start

Unread postby askey127 » December 29th, 2010, 1:55 pm

Yes it is, but it might be easier to download the Firefox installer on your other machine, transfer it to this desktop, and install it.
Then at least this machine may be able to download its own stuff.

So go ahead with whatever works and let me know.
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13906
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: Internet explorer cant start

Unread postby Basacag » December 29th, 2010, 7:22 pm

Hi askey127

Firefox installed, apps downloaded and saved to desktop.

Cheers

Ian
Basacag
Regular Member
 
Posts: 32
Joined: December 9th, 2010, 4:25 pm

Re: Internet explorer cant start

Unread postby askey127 » December 29th, 2010, 8:50 pm

Basacag,
-----------------------------------------------------------
Remove Programs Using Control Panel
From Start, Settings, Control Panel or Start, Control Panel, click Add/Remove Programs.
Highlight each Entry, as follows, one by one, if it exists, and choose Remove :

AVG 2011

Take extra care in answering questions posed by any Uninstaller.
-----------------------------------------------------------
REBOOT (RESTART) Your Machine
-----------------------------------------------
Download Antivir Free
This program is free for personal, non-business use.
Download AntiVir Free from here : http://www.softpedia.com/get/Antivirus/AntiVir-Personal-Edition.shtml
Save the Installer to your desktop, but don't run it yet.
-----------------------------------------------
Install Antivir
Double Click the Avira Antivir Installer on your desktop (Right click and choose "Run as administrator" in Vista/Win7), and Install the program.
-----------------------------------------------
Update and Scan with Antivir
Right click the red umbrella icon and choose Start Antivir.
When the window comes up click Start Update.
When the update is complete, click on Scan System Now.
This full scan could take a hour or more. Have it fix anything it finds.
-----------------------------------------------
Get Last Avira Report
Right click the red umbrella icon in the system tray and click Start Antivir
In the left pane, click Overview, then click Reports
There wil be reports titled Update and reports titled Scan. Find the most recent report in the list titled Scan
Click on the Report File button, or Right click the report and choose Display Report.
The report contents will come up in Notepad. Highlight the entire report (Ctrl+A) and copy to the clipboard (Ctrl+C).
Paste the contents (Ctrl+V) into your next reply.
---------------------------------------------
Run a Scan with OTL
  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  • When the window appears, In the Standard Registry box, click All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location
      as OTL (should be on your desktop).
    • Make sure Notepad's Format, Wordwrap is unchecked.
    • Please copy the contents of each of these files, one at a time, and post them in your next reply.
  • Use separate replies if you wish.

askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13906
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: Internet explorer cant start

Unread postby Basacag » December 30th, 2010, 9:47 am

Hi askey127

same as mine, AVG not responding to removal, htmlayout.dll missing so cant remove using it's uninstaller either.

Should I remove it with the app we used on my PC?

Cheers

Ian
Basacag
Regular Member
 
Posts: 32
Joined: December 9th, 2010, 4:25 pm

Re: Internet explorer cant start

Unread postby askey127 » December 30th, 2010, 9:56 am

Good idea.
If you need help, let me know. Should be the same routine.
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13906
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: Internet explorer cant start

Unread postby Basacag » December 30th, 2010, 1:16 pm

Hi askey127

OK, I did the AVG removal with the Revo utility and rebooted.

installed antivir. It seemed to auto upgrade and start a scan. However when I returned to it it had locked up at 67%, had a repetitive error popup(which I am sorry to say I failed to make a note of) and 2 viruses in a popup. I rebooted and now windows starts but there are no icons, just the desktop background pic.

I tried safe mode and that too just presents a black screen.

During a restart the system bleeps like antivir has found something during a scan when entering the windows account. (click the name Icon)

My son will go mad, he was so pleased to get his internet access back...

Cheers

Ian
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Re: Internet explorer cant start

Unread postby askey127 » December 30th, 2010, 2:20 pm

See if you can get the desktop back this way:
hit Crtl-Alt-Del keys simultaneously once.
Task manager should come up.
Click File, New task and type explorer.exe
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Re: Internet explorer cant start

Unread postby Basacag » December 30th, 2010, 7:28 pm

error box

windows cannot access specified device, path, or file. You may not have permission to access the item.

in safe mode as administrator I did the same thing and a command line box briefly started and closed again. No errors that I could see.
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Re: Internet explorer cant start

Unread postby askey127 » December 31st, 2010, 9:47 am

Basacag,
We can try this as an option to avoid doing a complete Reformat/Re-install, or a complete System Recovery.
Either of those would wipe out all the installed programs.
This infection may be bad enough, with enough system files corrupted, that the machine cannot be rescued otherwise.

No choice but to ask you to try this.
Cannot be sure this is the problem, but some machines with this issue have had success in the past.
--------------------------------------------
Boot up the machine to the blank desktop.

hit CTRL-Alt-Del to bring up Task Manager.
Click File, New Task
Type regedit in the Open: box and click OK.
Close the Task Manager

Browse to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File ExecutionOptions

Under this key there may be subkeys named explorer and iexplorer.
If so, select the explorer and iexplorer subkeys, one at a time, and click Edit , Delete.
They are not supposed to be there, and are added by infections to the Image File ExecutionOptions key.
Close the Registry Editor.
Restart the computer.

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Re: Internet explorer cant start

Unread postby Basacag » December 31st, 2010, 10:25 am

They are not there, looks like a reload...that will be painful as it was an upgrade to XP from Windows 98.
May be worth seeing if I can pick up a copy of XP cheap somewhere.

my son only really uses his PC for social networking, surfing and homework so loss of application software is not a big deal.
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Re: Internet explorer cant start

Unread postby askey127 » December 31st, 2010, 10:54 am

If that's the only use of the machine, you might want to reformat and install a copy of Linux Mint.
http://blog.linuxmint.com/?p=1581
Lower down on the page, click on:
Download Linux Mint 10 CD 32-bit

It's easy to use.
You can burn the file to a CD, and boot the machine with it to try it out and have a look.
The same CD will install the system if you like it.

You don't need to fix the machine first.
XP is not really available any more, and any copy you buy is likely to be illegal.
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