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Unable to update and computer running slow:MyWebSearch/

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Re: Unable to update and computer running slow:MyWebSearch/

Unread postby xixo_12 » January 3rd, 2011, 7:10 am

Thanks for your wish :)

Let me ask you a thing,
Do you try to update via online too?

Next,
MGADiag.
Please download from HERE and save to the desktop.
  • Double click on MGADiag.exe to run it.
  • Click Continue.
  • The program will run. It takes a while to finish the diagnosis, please be patient.
  • Once done, click on Copy.
  • Open Notepad and paste the contents in. Save this file MGADiag.txt and post it in your next reply.

What you need to post
Checklist.
  • Content of MGADiag.txt
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xixo_12
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Posts: 2340
Joined: October 14th, 2008, 11:40 am
Location: Malaysia
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Re: Unable to update and computer running slow:MyWebSearch/

Unread postby mildred1576 » January 4th, 2011, 7:50 am

hi my friend!

About the updates I usually put on automatics updates and my systems notify me when is time to do an update I click the yellow icon that appears in my startup bar but then at the end it says unable to update some files like windows security or others for microsoft reader etc. I try to do it online as well but I end up with the same results.... and that problem start when that "My web search " malware appear in my pc... :evil:



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
Windows Product ID: 55277-OEM-2111907-00106
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.3.0.hom
ID: {760D6F21-DD2F-4AED-909B-0A9AD3E18914}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A
Version: N/A

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{760D6F21-DD2F-4AED-909B-0A9AD3E18914}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-1667259904-373526910-3751838402</SID><SYSTEM><Manufacturer>HP Pavilion 06</Manufacturer><Model>DC471A-ABA 515n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20030207000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>67AA304F01842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Licensing Data-->
N/A

Windows Activation Technologies-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 12E3F:Hewlett-Packard Company
Marker string from OEMBIOS.DAT: HP PAVILION

OEM Activation 2.0 Data-->
N/A
mildred1576
Active Member
 
Posts: 12
Joined: December 22nd, 2010, 2:46 pm

Re: Unable to update and computer running slow:MyWebSearch/

Unread postby xixo_12 » January 4th, 2011, 6:58 pm

Hi,
Let's try this and do let me know the result.

First,
Reinstall Windows Update file(s).
Please download from here : 32Bits and save to the desktop.
  • Copy the code as below by higlight > right click > copy:
    Code: Select all
    "%USERPROFILE%\desktop\WindowsUpdateAgent20-x86.exe" /wuforce
  • Click on start > Run....
  • Paste the code into the box and click OK.
  • Follow the prompt to install it.

Next,
Windows update
Please perform windows update once again.

What you need to post
Checklist.
  • Let me know the outcome
User avatar
xixo_12
MRU Master Emeritus
 
Posts: 2340
Joined: October 14th, 2008, 11:40 am
Location: Malaysia

Re: Unable to update and computer running slow:MyWebSearch/

Unread postby mildred1576 » January 5th, 2011, 8:01 pm

I follow your instructions but sadly nothing happen! :cry: and I cannot update anything... :cry:
I use office.org writer and every time I used yesterday my document keep shutting down ,imagine the frustration... later I went to the website for microsoft updates and keep me waiting and couldn't do any of the updates...

I feel so guilty since it was because all the use of p2p that I made....

Is there any hope???
mildred1576
Active Member
 
Posts: 12
Joined: December 22nd, 2010, 2:46 pm

Re: Unable to update and computer running slow:MyWebSearch/

Unread postby xixo_12 » January 6th, 2011, 9:58 am

Hi,

Information.
We have done all we can do to help here. If you need further assistance, I would refer you to one of the Systems/Hardware forums here:

Good System/Hardware Help Forums

You may need to do free registration in order to post at their forum ;)
State all your problems and they will help you.
I believe it's nothing related to malware/virus anymore. Since our forum specially designed for malware removal, this could be the best advice to make sure you're good with hardware/system's helper.

Good luck!
User avatar
xixo_12
MRU Master Emeritus
 
Posts: 2340
Joined: October 14th, 2008, 11:40 am
Location: Malaysia

Re: Unable to update and computer running slow:MyWebSearch/

Unread postby mildred1576 » January 6th, 2011, 1:25 pm

Ok, Xixo! thank you so much for all your kind help! I will go visit there .

I'm sure you did everything in your hands , you are great!!!!!
mildred1576
Active Member
 
Posts: 12
Joined: December 22nd, 2010, 2:46 pm

Re: Unable to update and computer running slow:MyWebSearch/

Unread postby xixo_12 » January 7th, 2011, 10:19 am

Hi,

Thanks!
I will ask this topic to be archive.
If you have any problem related malware, feel free to open new topic later on :)

Have a good day.
User avatar
xixo_12
MRU Master Emeritus
 
Posts: 2340
Joined: October 14th, 2008, 11:40 am
Location: Malaysia

Re: Unable to update and computer running slow:MyWebSearch/

Unread postby Gary R » January 7th, 2011, 11:36 am

This topic is now closed
User avatar
Gary R
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Joined: June 28th, 2005, 11:36 am
Location: Yorkshire
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