Welcome to MalwareRemoval.com, What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.
MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
I rebooted the system and the Q-Word is still gone.
Excellent!
Now that you are clean, please follow these steps in order to keep your computer clean and secure.
Remove GMER
Delete the GMER icon from your desktop.
Uninstall ComboFix
Click START then RUN
Now type Combofix /Uninstall in the runbox and click OK
Clean up with OTL
Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
Close all other programs apart from OTL as this step will require a reboot
On the OTL main screen, press the CleanUp! button
Say Yes to the prompt and then allow the program to reboot your computer.
Create a new, clean System Restore point which you can use in case of future system problems:
Press Start >> All Programs >> Accessories >>System Tools >> System Restore
Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
Now remove old, infected System Restore points:
Next click Start >> Run and type cleanmgr in the box and press OK
Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
Press OK and Yes to confirm
Update your AntiVirus Software and keep your other programs up-to-date Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system. You can use one of these sites to check if any updates are needed for your pc. Secunia Software Inspector F-secure Health Check
Security Updates for Windows, Internet Explorer & Microsoft Office Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
A tutorial on installing & using this product can be found here:
Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.Follow this list and your potential for being infected again will reduce dramatically.
Here are some additional utilities that will enhance your safety
MVPS Hosts file<=The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
one question though, how do i restore system restore?
I can't really answer that as I specialise in Malware issues.
As this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere. Here are some excellent Tech sites (in no particular order) that may be able to help with the problem:
one question though, how do i restore system restore?
I can't really answer that as I specialise in Malware issues.
As this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere. Here are some excellent Tech sites (in no particular order) that may be able to help with the problem:
Users browsing this forum: No registered users and 298 guests
Contact us:
Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.