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HDD Defrag removal

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HDD Defrag removal

Unread postby hthjones » December 8th, 2010, 7:40 pm

Today, this HDD Plus maleware app has began to take over my computer operation. It runs during startup and give frequent false memory and defrag alerts. It will not allow me to run some applications without multiple closures of the HDD false app run. I constantly get a critical error message stating RAM memory usage is critically high. I've tried using malwarebytes anti maleware and running a full anti virus scan. This false app will not allow me to use system restore. the restore runs but returns that the sytem could not be restored to the selected date. I've tried several.
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Re: HDD Defrag removal

Unread postby NonSuch » December 8th, 2010, 8:59 pm

We understand that you are having difficulty running certain programs, which may include HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

If that does not work, try the following:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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