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Hijacks and crashes

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Re: Hijacks and crashes

Unread postby deltalima » November 21st, 2010, 6:36 am

Hi brittex,

TFC

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • Click the Start button in the bottom left of TFC
  • If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It should not take longer than a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

Now please run a new scan with ESET online scanner and post the log in your next reply.
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Re: Hijacks and crashes

Unread postby brittex » November 21st, 2010, 2:37 pm

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=9ae666e91d44294fa372818c02c05f68
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-11-21 02:12:23
# local_time=2010-11-20 08:12:23 (-0600, Central Standard Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=1024 16777175 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=127853
# found=3
# cleaned=0
# scan_time=6952
C:\Documents and Settings\Stephen\Application Data\Sun\Java\Deployment\cache\6.0\1\3df62381-7154da13 multiple threats 00000000000000000000000000000000 I
C:\Documents and Settings\Stephen\Application Data\Sun\Java\Deployment\cache\6.0\23\5d65b6d7-4d1ccee1 multiple threats 00000000000000000000000000000000 I
C:\Documents and Settings\Stephen\Local Settings\Temp\jar_cache167686309450834730.tmp multiple threats 00000000000000000000000000000000 I
esets_scanner_update returned -1 esets_gle=53251
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=9ae666e91d44294fa372818c02c05f68
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-11-21 03:45:49
# local_time=2010-11-21 09:45:49 (-0600, Central Standard Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=1024 16777175 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=74441
# found=0
# cleaned=0
# scan_time=4335
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Re: Hijacks and crashes

Unread postby deltalima » November 21st, 2010, 5:20 pm

Hi brittex,

Now that you are clean, please follow these steps in order to keep your computer clean and secure.

You should Download and Install the newest version of Adobe Reader for reading pdf files, due to the vulnerabilities in earlier versions.
All versions numbered lower than 9.4 are vulnerable.
  • Go HERE, UNCHECK any Free Add-Ons, and click Download to install the latest version of Adobe Acrobat Reader.
  • After it completes the Installation, close the Download Manager.

Update Java Runtime
You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, & also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6 Update 22.
  • Download the latest version of Java Runtime Environment (JRE) 6 Here
  • Scroll down to where it says "JDK 6 Update 22 (JDK or JRE)"
  • Click the orange Download JRE button to the right
  • Select the Windows platform from the dropdown menu
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh
  • Click on the link to download Windows Offline Installation & save the file to your desktop
  • Close any programs you may have running - especially your web browser
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs & remove all older versions of Java
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions
  • Reboot your computer once all Java components are removed
  • Then from your desktop double-click on jre-6u22-windows-i586-p.exe to install the newest version

Remove GMER

Delete the GMER icon from your desktop.

Clean up with OTL

  • Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

Create a new, clean System Restore point which you can use in case of future system problems:
  • Press Start >> All Programs >> Accessories >>System Tools >> System Restore
  • Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
  • Now remove old, infected System Restore points:
  • Next click Start >> Run and type cleanmgr in the box and press OK
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
  • Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
  • Press OK and Yes to confirm

Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.


Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware


Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
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Re: Hijacks and crashes

Unread postby brittex » November 21st, 2010, 10:17 pm

Thank you, deltalima. You saved me a reformat and a whole lot of headache. I'm dowloading and installing all of your recommended utilities now.
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Re: Hijacks and crashes

Unread postby deltalima » November 22nd, 2010, 4:41 am

You're welcome!

Glad we could help.
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Re: Hijacks and crashes

Unread postby Gary R » November 22nd, 2010, 5:05 am

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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