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Help! Lost all network connections

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Help! Lost all network connections

Unread postby mary8 » November 9th, 2010, 11:42 am

Hi, I got infected with the Antivirus Action couple of nights ago, was able to end process and remove the .exe last night, but was not able to find the H_key files listed on different "remove antivirus action" sites. Now, I can't access IE, emails and my network connections, add hardware under Control Panel are blank, device manager cannot function. Tried to repair windows but CD does not have the capability to do so, only install the complete windows XP. Cannot also do system restore, as it had been turned off. Please help. How can I make my windows working again? Where are all the H_key files associated with Antivirus Action software?
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Re: Help! Lost all network connections

Unread postby Wingman » November 9th, 2010, 2:26 pm

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.
We need to know what's running on your computer so that we can provide the appropriate instructions.

May I draw your attention to THIS topic, which you should have read, that tells you what we need you to post, so that we can help you.

This thread will now be closed.

If you still need help, please start a new thread an include:
  • A HijackThis log.
  • An Uninstall list.
  • Details of the problems you're experiencing.
If for any reason you can't run HijackThis, please let us know in your post.
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