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I have an update and redirect problem

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I have an update and redirect problem

Unread postby Magicdave » November 3rd, 2010, 6:59 pm

Hi... my computer, for a while, has been redirecting websites. I started investigating what this could be and discovered that it is probably malware. CA is my security tool of choice currently. I tried to go to microsoft to download their updates, but discovered I could not go to microsoft's update website because I get Internet Explorer cannot display the webpage message. Tried to download ad-ware signature update but get a can't connect with server message. I can not update spy-bot or microsoft security updates. When I google malware site type questions i get also get Internet Explorer cannot display the webpage message when I click on the links on the page. On another computer I found this forum and I hope you can help me out. Below are my HijackThis and Uninstall List.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:10:20 PM, on 11/3/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\caamsvc.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\isafe.exe
C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
C:\Program Files\CA\CA Internet Security Suite\casc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Orbitdownloader\orbitdm.exe
C:\Program Files\Orbitdownloader\orbitnet.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://magicbydavedavis.com/index2.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: CA Anti-Phishing Toolbar Helper - {45011CF5-E4A9-4F13-9093-F30A784EB9B2} - C:\Program Files\CA\CA Internet Security Suite\RRR Anti-Phishing\Toolbar\caIEToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll
O3 - Toolbar: CA Anti-Phishing Toolbar - {0123B506-0AD9-43AA-B0CF-916C122AD4C5} - C:\Program Files\CA\CA Internet Security Suite\RRR Anti-Phishing\Toolbar\caIEToolbar.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\casc.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - Startup: AutoMailer.lnk = C:\Troopmaster Software\AutoMailer\AutoMailer.exe
O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 2468139499
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 2660950406
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x ... DASAct.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E6BB2089-163F-466B-812A-748096614DFD} (CAScanner Control) - http://cainternetsecurity.net/scanner/cascanner.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{09A4F12C-A3E8-4791-99EC-1F425800FA87}: NameServer = 93.188.164.249,93.188.160.249
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.164.249,93.188.160.249
O17 - HKLM\System\CS1\Services\Tcpip\..\{09A4F12C-A3E8-4791-99EC-1F425800FA87}: NameServer = 93.188.164.249,93.188.160.249
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 93.188.164.249,93.188.160.249
O17 - HKLM\System\CS2\Services\Tcpip\..\{09A4F12C-A3E8-4791-99EC-1F425800FA87}: NameServer = 93.188.164.249,93.188.160.249
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.164.249,93.188.160.249
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CAAMSvc - CA - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\caamsvc.exe
O23 - Service: CaCCProvSP - Unknown owner - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\isafe.exe
O23 - Service: CA Common Scheduler Service (ccSchedulerSVC) - Unknown owner - C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe

--
End of file - 10568 bytes


Acrobat.com
Acrobat.com
Ad-Aware
Ad-Aware
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.4.0
aiofw
aioprnt
aioscnnr
AMRT
APH placeholder
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Audacity 1.2.6
Avance AC'97 Audio
BlackBerry Desktop Software 6.0
BlackBerry Desktop Software 6.0
BlackBerry Device Software Updater
BlackBerry USB Drivers
Bonjour
C4USelfUpdater
CA Anti-Virus Plus
CA Internet Security Suite
center
Compatibility Pack for the 2007 Office system
Documents To Go Desktop for BlackBerry
Enable S3 for USB Device
ffdshow [rev 2527] [2008-12-19]
HiJackThis
HijackThis 1.99.1
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB942288-v3)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
hp deskjet 6122
hp deskjet 6122 series
iSEEK AnswerWorks English Runtime
iTunes
Java(TM) 6 Update 22
Jetcast 3.0.2
KODAK AiO Home Center
ksDIP
LAME v3.98.2 for Audacity
Masque World Class Poker
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft ActiveSync 3.7
Microsoft Antimalware
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office Professional Edition 2003
Microsoft Office Sounds
Microsoft Reader
Microsoft Security Essentials
Microsoft Security Essentials
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Mobipocket Reader 6.2
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser
Natural Color Pro
OGA Notifier 2.0.0048.0
Orbit Downloader
PowerDVD
PreReq
QuickTime
RTLSetup
Safari
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB976325)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Serif AlbumPlus 4
Serif DrawPlus 8
Serif DrawPlus 8 Resources
Serif DrawPlus Starter Edition
Serif MediaPlus 2.0
Serif MoviePlus 5
Serif MoviePlus 5 Director's Collection
Serif MoviePlus 5 Resources
Serif PagePlus X4
Serif PagePlus X4 Resources
Serif PagePlus: Brochure Template Pack 1
Serif PagePlus: Business Card Template Pack 1
Serif PagePlus: Business Stationery Template Pack - Electrical Repairs
Serif PagePlus: Home Stationery Template Pack - Fishing
Serif PagePlus: Menu Template Pack 1
Serif PagePlus: Poster Template Pack 1
Serif PhotoPlus 10
Serif Premium Template Pack 1 for WebPlus
Serif Premium Template Pack 2 for WebPlus
Serif WebPlus X4
Serif WebPlus X4 Resources
Serif WebPlus: Business Template - Real Estate 1
Serif WebPlus: Business Template - Real Estate 2
Serif WebPlus: Interest Template - Music 1
Serif WebPlus: Interest Template - Photography 1
Serif WebPlus: Interest Template - Photography 2
TroopMaster 2010
TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wohiper
TurboTax 2009 wrapper
TWC Client ActiveX Controls
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB975364)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
V CAST Music with Rhapsody
Veoh Web Player
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Vivitar Experience Image Manager
VLC media player 1.1.4
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
Magicdave
Active Member
 
Posts: 3
Joined: November 3rd, 2010, 6:19 pm
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Re: I have an update and redirect problem

Unread postby tequesta » November 4th, 2010, 9:11 pm

Hello Magicdave, :hello2:

My name is John, AKA Tequesta, and I will be assisting you with your malware issues.
Please be patient, as I need some time to review your Hijackthis log, and all of my responses are reviewed by a MRU Teacher. Once approved, I will post the recommendations for repairs.
  • Whatever repairs we make, are for your computer problems only, and by no means should they be used on another computer.
  • Continue to respond to this thread until I give you the All Clean! If you have any question, or do not understand my instructions, STOP, and reply back to me. I will try my best to help you!
  • Please bookmark or favorite this page, so you can return or use it as a reference easily.

While you wait please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

Please advise if you have tried anything else, or there are any changes with the computer.

thanks,

John
tequesta
Regular Member
 
Posts: 893
Joined: October 25th, 2008, 12:29 pm

Re: I have an update and redirect problem

Unread postby tequesta » November 6th, 2010, 7:03 am

Hello Magicdave,

Before we go any further I would like to know if this computer is used for business purposes?

Pleas post back with your answer.

Thank you,

John
tequesta
Regular Member
 
Posts: 893
Joined: October 25th, 2008, 12:29 pm

Re: I have an update and redirect problem

Unread postby Magicdave » November 6th, 2010, 7:53 pm

John
The computer is my personal computer. I do use it for my business (I'm a magician), banking, website management, and things pretaning to my business.
Dave
Magicdave
Active Member
 
Posts: 3
Joined: November 3rd, 2010, 6:19 pm

Re: I have an update and redirect problem

Unread postby tequesta » November 8th, 2010, 5:09 pm

Hello Magicdave,

Unfortunately, we cannot help remove malware from a computer, used for business purposes.
Many of these type systems may have specific modifications made..which could be removed or damaged by the tools we use. These altered systems may also hinder our tools, possibly reducing their effectiveness in removing the malware.
An extract taken from the Malware Removal's rules posted at the top of the Malware Removal forum:
Malware Removal Administration wrote:Computers used in a business environment often have policies and other modifications made to them. It is impossible for us to differentiate these from ones that have been made by an infection, so in removing what we think is an infection, we may compromise the business set up of your computer.

The scans we run often reveal information that most businesses would not want exposed in an open forum, and there are other legal constraints and ramifications involved with business machines that we are not equipped or trained to deal with.

We will close any topic where we believe the computer is one that is used in a business environment, irrespective of whether that business is a large company or a small one man enterprise.


I'm sorry, that I am not able to offer you more assistance. Thank you, for your understanding in this matter.
I will now ask for this topic to be closed.

Thank you,

John
tequesta
Regular Member
 
Posts: 893
Joined: October 25th, 2008, 12:29 pm

Re: I have an update and redirect problem

Unread postby Magicdave » November 8th, 2010, 7:37 pm

John
There is no true business environment that this computer is used for. Mircosoft Office apps, website management from Serif, and things of that nature. Nothing that might not be on almost everyone else computer. There is no modifications for business on this computer. Is there some where else I can get help, if you can't help me in this forum?
Magicdave
Active Member
 
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Re: I have an update and redirect problem

Unread postby Wingman » November 9th, 2010, 9:16 am

Business Use Computer

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section here explains why we do not offer help for such computers. Thank you for your understanding.

This topic is now closed.
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Wingman
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