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XP laptop virus warnings and anti virus offers to purchase

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XP laptop virus warnings and anti virus offers to purchase

Unread postby scout61 » October 23rd, 2010, 2:32 am

I turned on the computer and was confronted with an Anti Virus warning with offers to
purchase anti virus software. I appears that all programs are infected as I cannot open any
programs, restore fails to run.



I am posting the results of the HIjackthis.log and the Uninstall_list program:

*****HIjackthis.log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:02:11 PM, on 10/22/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\java.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:29775
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll (file missing)
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [mbkbtcks] C:\DOCUME~1\User\LOCALS~1\Temp\mowqwtdgu\jdrugbxyhsn.exe
O4 - Startup: OpenOffice.org 3.2.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 1547357030
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{1BDE76F4-A04D-47BA-A2F9-48066E9C19AF}: NameServer = 93.188.164.36,93.188.160.106
O17 - HKLM\System\CCS\Services\Tcpip\..\{ED38C0D1-74F1-4B33-B235-54DCC248BD5B}: NameServer = 93.188.164.36,93.188.160.106
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.164.36,93.188.160.106
O17 - HKLM\System\CS1\Services\Tcpip\..\{1BDE76F4-A04D-47BA-A2F9-48066E9C19AF}: NameServer = 93.188.164.36,93.188.160.106
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.164.36,93.188.160.106
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Linksys Updater (LinksysUpdater) - Unknown owner - C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe

--
End of file - 6951 bytes


*****UNINSTALL LIST:

Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.4.0
ALPS Touch Pad Driver
ATI Display Driver
C-Major Audio
Conexant D110 MDC V.92 Modem
High Definition Audio Driver Package - KB888111
HiJackThis
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Image Resizer Powertoy for Windows XP
Intel(R) Graphics Media Accelerator Driver
Java(TM) 6 Update 18
Java(TM) 6 Update 3
Linksys EasyLink Advisor
Linksys EasyLink Advisor
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft .NET Framework 3.0
Microsoft .NET Framework 3.0
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Default Manager
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 SR-1 Professional
Microsoft Search Enhancement Pack
Microsoft UI Engine
Microsoft User-Mode Driver Framework Feature Pack 1.0
Mozilla Firefox (3.6.10)
MSN Toolbar
MSN Toolbar Platform
MSXML 6.0 Parser (KB925673)
Nero 7 Essentials
OpenOffice.org 3.2
PowerDVD
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB960714)
Texas Instruments PCIxx21/x515/xx12 drivers.
Update for Windows XP (KB943729)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
WebEx Support Manager for Internet Explorer
Windows Communication Foundation
Windows Internet Explorer 7
Windows Live ID Sign-in Assistant
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Presentation Foundation
Windows Search 4.0
Windows Workflow Foundation
Windows XP Service Pack 3
WinZip

Thanks,
scout61
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Posts: 3
Joined: October 22nd, 2010, 3:48 am
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Re: XP laptop virus warnings and anti virus offers to purcha

Unread postby askey127 » October 25th, 2010, 7:51 am

Looking at your log.
Be back soon.
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askey127
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Re: XP laptop virus warnings and anti virus offers to purcha

Unread postby askey127 » October 28th, 2010, 8:49 am

scout61,
Sorry for the delay. My fault. My original post didn't succeed and I didn't notice.
If you still need help, please proceed:
-----------------------------------------------------------
Remove Registry items with HighjackThis. Start HijackThis. (Right-click and "Run as administrator" in Vista/Win7)
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:29775
O4 - HKCU\..\Run: [mbkbtcks] C:\DOCUME~1\User\LOCALS~1\Temp\mowqwtdgu\jdrugbxyhsn.exe
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{1BDE76F4-A04D-47BA-A2F9-48066E9C19AF}: NameServer = 93.188.164.36,93.188.160.106
O17 - HKLM\System\CCS\Services\Tcpip\..\{ED38C0D1-74F1-4B33-B235-54DCC248BD5B}: NameServer = 93.188.164.36,93.188.160.106
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.164.36,93.188.160.106
O17 - HKLM\System\CS1\Services\Tcpip\..\{1BDE76F4-A04D-47BA-A2F9-48066E9C19AF}: NameServer = 93.188.164.36,93.188.160.106
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.164.36,93.188.160.106

Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
-----------------------------------------------------------
Remove Programs Using Control Panel
From Start, Settings, Control Panel or Start, Control Panel, click Add/Remove Programs.
Highlight each Entry, as follows, one by one, if it exists, and choose Remove :
Java(TM) 6 Update 18
Java(TM) 6 Update 3

Take extra care in answering questions posed by any Uninstaller.
------------------------------------------------------------
Download and Install the latest version of Java Runtime Environment from here : http://java.sun.com/javase/downloads/index.jsp, and install it to your computer.
In the first section on the page, labeled JDK 6 Update 22 (JDK or JRE), click on the button labeled Download JRE. Do NOT choose the button labeled "Download JDK".
Select the Platform Windows and check the box to agree to the license.
Choose the Windows Offline installation version and click on the link.
Download it, choose Save, and save it to your desktop.
Then doubleclick it on your desktop, (or right click and choose "Run as administrator") and it will install the newest version of Java for you to use.
You can then remove the Installer from your desktop.
------------------------------------------------------------
Run MalwareBytes' Anti-Malware
  • Start Malwarebytes' Anti-Malware.
  • Click on The Update tab. Choose Check for Updates.
  • If an update is found, it will download and install the latest version.
  • If necessary, start Malwarebytes Anti-Malware again.
  • Once the program is running, select Perform Quick Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • If it shows any malware items, Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location, and post the contents in your reply.
  • The log can also be found using the "Logs" tab in the program. You can click any log listed to open its contents.
  • Recent logs are named by time/date stamp in this format : mbam-log-2010-mm-dd(hour-min-sec).txt
.

askey127
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Re: XP laptop virus warnings and anti virus offers to purcha

Unread postby scout61 » October 28th, 2010, 11:10 pm

Hi askey127,
Thank you for your help!
I have completed the following, per your instructions:
Remove Registry items with HighjackThis.
Remove Programs Using Control Panel
Download and Install the latest version of Java Runtime Environment.

However; I cannot seem to get this Malware program to run.
I have purchased a copy of Malwarebytes, but with the same result.
I click on the Malware icon and it darkens, just like it is about to launch, but
no go. Then the icon just lightens-up as though it was canceled. Before this
the Malwarebytes came up with its own page with available selections.
I have a email to the Malware support folks about my trouble, but have not heard back from Malware yet,

The good news! I can now get to the internet! It does take some time but will get to the web.
I am using firefox as by browser.

Progress, Thanks, What to do next?

scout61
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Active Member
 
Posts: 3
Joined: October 22nd, 2010, 3:48 am

Re: XP laptop virus warnings and anti virus offers to purcha

Unread postby askey127 » October 29th, 2010, 5:15 am

scout61,
You have been suffering from an infection called Wareout, which sends all your internet connections thru a server in the Ukraine. Some data on your PC may have been stolen.
Take precautions about any financial (credit cards, banking, etc.), or other critical data that may have passed through the machine by changing accounts, passwords, etc..

You can't get away with having no active antivirus.
If there is not too much damage, we should be able to get Malwarebytes to run later.
------------------------------------------------
Download and Run Rkill
Please download and run the tool named Rkill, which may help in allowing other programs to run.
There are 4 different versions. If one of them won't run then download and try to run one of the other ones.
You only need to get ONE of these to run, not all of them.
Please download Rkill from one of the following links and save to your Desktop:
Rkill.exe
RKill.com
RKill.scr
Rkill.pif
  • Double-click on the Rkill desktop icon to run the tool.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If ir does not, delete the desktop entry. Then download and use the one provided in the next link.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.
------------------------------------------------
Scan with exeHelper:
Download exeHelper and save it to your desktop.
  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com - your desktop, and should open at the end of the scan)
  • Please post the contents of the log.txt file in your next reply.
  • Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
-----------------------------------------------
Download Antivir Free
This program is free for personal, non-business use.
Download AntiVir Free from here : http://www.softpedia.com/get/Antivirus/AntiVir-Personal-Edition.shtml
Save the Installer to your desktop, but don't run it yet.
-----------------------------------------------
Run, Update, Scan with Antivir
Double Click the Avira Antivir Installer on your desktop, Install the program, Have it update itself, and run a full scan.
Have it fix anything it finds.
-----------------------------------------------
Get Last Avira Report
Right click the red umbrella icon in the system tray and click Start Antivir
In the left pane, click Overview, then click Reports
There wil be reports titled Update and reports titled Scan. Find the most recent report in the list titled Scan
Click on the Report File button, or Right click the report and choose Display Report.
The report contents will come up in Notepad. Highlight the entire report (Ctrl+A) and copy to the clipboard (Ctrl+C).
Paste the contents (Ctrl+V) into your next reply.

askey127
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Re: XP laptop virus warnings and anti virus offers to purcha

Unread postby askey127 » November 1st, 2010, 8:52 am

Due to Lack of Response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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