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Unable to open any antivirus programs, includingHijackThis

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Unable to open any antivirus programs, includingHijackThis

Unread postby BASS in SPACE » October 16th, 2010, 9:43 pm

Hello, I have a problem with my laptop. It was recently infected with the Security Tool virus, so a window will pop up onscreen every 2 minutes or so telling me I have been infected with malware, and to remove it using Security Tool. At the same time, I also got infected with the Antivirus 2010 virus, which does basically the same thing. I followed instructions online to remove these viruses, with little success. I was able to delete a few files, but was unable to find the registry entries mentioned in the specified locations. I am now unable to run HijackThis, or run the installer for the program because it says i do not have the appropriate administrator powers, even though this user account has administrative privileges. I am also unable to run Malwarebytes' Antimalware. I have also tried both HijackThis and Malwarebytes' Antimalware in safe mode, with no success as they did not run. Any help would be appreciated.
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Re: Unable to open any antivirus programs, includingHijackTh

Unread postby NonSuch » October 17th, 2010, 2:45 am

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

If that does not work, try the following:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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