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help: no internet access after bankera.fox virus

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help: no internet access after bankera.fox virus

Unread postby phoenixstrategies » October 15th, 2010, 4:44 pm

Hi. I'm a newbie to the forum and not a technie. Unfortunately, my computer was infected with several viruses, including BankerA.fox. I used Microsoft Security Essentials and Malwarebytes to remove infected files. However, I still cannot access the Internet. I tried to update Microsoft Security Essentials but can't because the system can't access the Internet. And, I tried to install Spyware Doctor 2011 in case Microsoft Security Essentials didn't remove all the infected files, but my system won't let me uninstall it in safe mode.

As requested, here are the hijackthis log and uninstall list. As I'm not a techie, I would appreciate it if you can provide simple instructions on how I can make sure I don't have any rogue programs running on my system. Any help you can provide would be greatly appreciated. Thank you!!!

Phoenix
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Re: help: no internet access after bankera.fox virus

Unread postby NonSuch » October 16th, 2010, 12:33 am

Please familiarize yourself with the forum rules: >Forum Posting Rules - Please Read<

In order for us to help you it is necessary that you provide us with a HijackThis log. Please follow the guideline at the link below to start a new topic and post your HijackThis log by pasting it into your post. Do not utilize attachments.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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