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Hijackthis and Uninstall logs

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Hijackthis and Uninstall logs

Unread postby DashRipRock1980 » October 14th, 2010, 8:01 am

My computer was infected a few weeks back and for the most part it has been cleaned with two exceptions. With Google or Yahoo searches, if I click on a returned link, it redirects me to different web pages advertising all kinds of things. My wireless connection also does not want to work unless I am connecting to WAP other than my home network. I get the "svchost has encountered a problem" message and many services related to my wireless will not start. If I am home and automatically connecting to my home network, this does not happen. Here are the contents of the two log files. Thank you for any insight or assistance you may have:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:54:16 AM, on 10/14/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Fingerprint Sensor\AtService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\Program Files\BigFix Enterprise\BES Client\BESClient.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\BigFix Enterprise\BES Client\BESClientUI.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\DYMO\DYMO Label Software\DLSService.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WRCommonBHO - {D93EC24D-8741-4D41-B83D-A5793B998416} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Webroot Browser Helper Object - {e08861fe-8847-4b2a-8ec2-08edb20e4020} - (no file)
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll
O3 - Toolbar: (no name) - {d84a64a0-f2b2-4975-b264-3a3bce8d57d6} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] "C:\Program Files\Analog Devices\Core\smax4pnp.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [DLSService] "C:\Program Files\DYMO\DYMO Label Software\DLSService.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Spark] "C:\Program Files\Spark\Spark.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - Global Startup: VPN Client.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O14 - IERESET.INF: START_PAGE_URL=http://MyPage.staples.com
O15 - Trusted Zone: http://*.14print.com
O15 - Trusted Zone: http://Checkout.ai-estore.com
O15 - Trusted Zone: http://b2b.americanid.com
O15 - Trusted Zone: http://staples.buildastamp.com
O15 - Trusted Zone: http://*.compucom.com
O15 - Trusted Zone: http://staplesuniform.corpmerchandise.com
O15 - Trusted Zone: http://gfx.dvlabs.com
O15 - Trusted Zone: http://staplestrades.greensight.com
O15 - Trusted Zone: http://www114.livemeeting.com
O15 - Trusted Zone: http://www119.livemeeting.com
O15 - Trusted Zone: http://*.see-proof.com
O15 - Trusted Zone: http://staples.shoplocal.com
O15 - Trusted Zone: http://*.spsreports.com
O15 - Trusted Zone: http://stores.staples-locator.com
O15 - Trusted Zone: http://*.staples.com
O15 - Trusted Zone: http://*.staplesams.com
O15 - Trusted Zone: http://*.stapleseasyboutique.com
O15 - Trusted Zone: http://*.stapleslink.com
O15 - Trusted Zone: http://*.staplesprint.com
O15 - Trusted Zone: http://*.webcollage.net
O16 - DPF: iLO 2 Remote Console Applet - https://incdcprmupsql5rib/dvc.cab
O16 - DPF: {43E4476A-6C11-4274-AFA4-DF665B26EAE0} (Session Viewer) - https://10.9.24.131/plugins/vkvm/ActiveXVideoViewer.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/v ... .2.5.7.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resour ... se6770.cab
O16 - DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex ... 0-31-0.cab
O16 - DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} (Java Runtime Environment 1.6.0) - http://nedavapp5:9090/clientpkg/jre-6u1 ... s-i586.exe
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = staplesams.com
O17 - HKLM\Software\..\Telephony: DomainName = staplesams.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = staplesams.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.162.71,93.188.161.4
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = staplesams.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = staplesams.com
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AuthenTec Fingerprint Service (ATService) - AuthenTec, Inc. - C:\Program Files\Fingerprint Sensor\AtService.exe
O23 - Service: Symantec pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: BES Client (BESClient) - BigFix Inc. - C:\Program Files\BigFix Enterprise\BES Client\BESClient.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: enstart - Unknown owner - C:\WINDOWS\system32\enstart.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD Basic v9\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

--
End of file - 11310 bytes

2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
32 Bit HP CIO Components Installer
Adobe Flash Player 10 ActiveX
Adobe Reader 9.3.4
Agere Systems HDA Modem
Altiris Application Metering Agent
Altiris Client Task Agent
Altiris Power Management Agent
Altiris Script Task Agent
Altiris Service Control Task Agent
Altiris Software Delivery Agent For Task Server
Altiris Software Delivery Solution Agent
Altiris Task Synchronization Agent
ATI Display Driver
AuthenTec Fingerprint System
Auto Mouse Mover 1.2
BBSAK
Bigasoft BlackBerry Ringtone Maker 1.7.8.3867
BigFix Enterprise Client
BlackBerry Desktop Software 6.0
BlackBerry Desktop Software 6.0
Cisco Systems VPN Client 4.8.01.0300
Citrix Presentation Server Client - Web Only
DameWare NT Utilities
DYMO Label v.8
Easy CD Creator 5 Platinum
Free Mp3 Wma Converter V 1.91
Free WMA to MP3 Converter 1.16
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Windows XP (KB961118)
HP Quick Launch Buttons
HumanConcepts OrgPlus 8 Reader
Hyena
IBM iSeries Access for Windows
IBM iSeries Access for Windows SI35856
InterVideo DVD Check
InterVideo WinDVD
Java(TM) 6 Update 14
LiveReg (Symantec Corporation)
LiveUpdate 3.3 (Symantec Corporation)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Visio MUI (English) 2007
Microsoft Office Visio Professional 2007
Microsoft Office Visio Professional 2007
Microsoft Office Visio Viewer 2007
Microsoft Office Word MUI (English) 2007
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Mobile Broadband Generic Drivers
MSXML 4.0 SP2 (KB954430)
Nero 8
neroxml
QLBCASL
Remedy User 6.3
Rhapsody MP3 Download Manager
RICOH R5C853 Media Driver Ver.1.02.00.09
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator Tools
Roxio Express Labeler 3
Security Update for 2007 Microsoft Office System (KB982312)
Security Update for 2007 Microsoft Office System (KB982331)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Excel 2007 (KB982308)
Security Update for Microsoft Office Outlook 2007 (KB2288953)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office Publisher 2007 (KB982124)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office Word 2007 (KB2251419)
Security Update for Microsoft Visual Basic for Applications 6.5 (KB974945)
Security Update for Windows Internet Explorer 7 (KB2183461)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB982381)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
SnagIt 7
Sonic Activation Module
Spark 2.5.8
Symantec Endpoint Protection
Symantec pcAnywhere
Synaptics Pointing Device Driver
TomTom HOME 2.7.3.1894
TomTom HOME Visual Studio Merge Modules
Update for Windows Internet Explorer 7 (KB980182)
VCRedistSetup
Verizon Wireless USB760 Firmware Updates
VZAccess Manager
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
WinRAR archiver
WinZip
DashRipRock1980
Active Member
 
Posts: 2
Joined: October 13th, 2010, 1:21 pm
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Re: Hijackthis and Uninstall logs

Unread postby Gary R » October 14th, 2010, 8:50 am

I see you are posting for help for a "Business" computer.

May I draw your attention to THIS topic, which you should have read before posting for help.

The sections ....
.... explain why we do not offer help for such computers.

This topic is now closed
User avatar
Gary R
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Location: Yorkshire


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