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Slow Video over internet, slow system

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Re: Slow Video over internet, slow system

Unread postby turtledove » November 9th, 2010, 3:27 am

Good evening teajay,

At the top of our home page you should see User Control Panel and a 1 message, or it may pop up a new smaller window to your Private Message page here.

I'm thinking, besides possible software or graphic card problem, the slowness may be the age of the laptop. As that is not our specialty, I'll send you to one of our sites that does that work. You also did have a bad file in system restore.

turtledove
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Re: Slow Video over internet, slow system

Unread postby turtledove » November 9th, 2010, 3:50 am

Hi teajay,

Message already sent. Have a good night.
:)
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Re: Slow Video over internet, slow system

Unread postby teajay » November 9th, 2010, 4:34 pm

turtledove,

The antivir file is very big, 22MB. Looks like it listed every file in the system. Do you want this or can we scan and have it not create such a large file. I don't mind waiting on another scan to finish.

The report button wouldn't open the file "because it was in use by another application". I had to go get it manually. Also transfering just this 22mb file the progress bar says it will take 15 min to transfer across the network and it looks like it may take that long. I'm doing that so I can open it on this machine and not have to wait five minutes for wordpad to do search and replaces or to search for and remove what I can't share in the log here in open forum.

I'll try hard wiring to the internet instead of wireless and see what happens. Maybe the wireless card could be messing everything up. At this point I'm willing to entertain any possibility.

Thanks,
tj...
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Re: Slow Video over internet, slow system

Unread postby turtledove » November 10th, 2010, 12:29 am

Good evening teajay,

The scan log should open in Notepad. I looked under reports in mine, and then clicked on that last SCAN file I did. Checking the file size, it shouldn't be even a megabyte. Mine showed 20+/- KB in size.
If opening in notepad.exe:
Look for the lines that list the file path and named Virus/Trojan etc. and post those lines here. If notepad file is in KBs'; then post whole log.

You will be able to edit out your name if shown. Otherwise do the following.
Example of the lines to post are as follows:
C:\My Documents\YourName\filename with [DETECTION] The name given the bad file here - may be 2 lines

Could be others in Program Files or Temporary Files or Windows File Folders etc.

I mention that the notepad file is in KBs', as I have 2 drives with 5 100 gig partitions and 3rd with 160 gig of space. I haven't had a 22 MB text file report.

Thank you

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Re: Slow Video over internet, slow system

Unread postby teajay » November 10th, 2010, 1:33 am

Ditto !!

The file is definately 27,327 KB in size. It shows all kinds of stuff including all files on the system and files in .ZIP files and .CAB files. It is really just to much to search through. Seems like the word "with" is in there tens of thousands of times as part of file names.

I must have selected some option to make it do that ? I'll start up the pc and see what I can figure out while I wait for you. Told you I get the wierdest problems.

I am sure we removed the program vuze but here is just some of what it found. There is a lot more about vuze in there than just this section I'm posting. Looks like a place to reclaim space from a hidden directory and other places ??

Thanks,
tj...

C:\Documents and Settings\My User Name\Application Data\Azureus\plugins\azupnpav\
cd.dat
C:\Documents and Settings\My User Name\Application Data\Azureus\subs\
01FE0E4954FEEB299706.vuze
05CB2E1E1AEF712ED1EE.vuze
080CBFDD763057C0601E.vuze
08B89DAF9CA5F1E2584A.vuze
102F5BE2AC937751EA88.vuze
143BF79E58920F51E644.vuze
189FF5ECB4967F991DB8.vuze
1CE5541C9CF619770B07.vuze
2592B517D602DCF29B9F.vuze
27483A1308798DFF9970.vuze
276FF501D3B3118E4456.vuze
312FF702C3CDE3565FB4.vuze
3376CE3BEAE9C1B59302.vuze
3A81D718BEA702F0FF22.vuze
3C752F0CC45446C66D5A.vuze
3C7D472B5A87306DEC43.vuze
4119474A22C76397240E.vuze
41B5BA8E964DADE2D58B.vuze
447229A3A371779E8871.vuze
47D01B51E6FACC969E1D.vuze
4CD6D96573CE7093FB98.vuze
4F2AA8C2D919E9835A62.vuze
50D56696D83FB33766A1.vuze
51A2E99917A2ED165FA9.vuze
52C6D09A02BBB590C252.vuze
54004C0B7ADCCE4069C9.vuze
5F50FAED00365D35ED63.vuze
632A20E73961F1C133F2.vuze
7076DB20A5F225DDB82C.vuze
737553100CB057ACF094.vuze
743517466E51A760F1BF.vuze
796249FB72C45E9FD9CB.vuze
79D82923B992917F8430.vuze
7ED08C9B746EA3E13340.vuze
829E59C40EFFE22EB406.vuze
83F9D7CFBA5E7496ACC5.vuze
87ADF8E41A1DB5628FEF.vuze
8A8138032CEB4BAFDDBC.vuze
8E2B614F13973CA024C4.vuze
9067AC4152A62BA5D9AB.vuze
9167E16C9B7944056AC7.vuze
91C3DFDA3525FDAE93E9.vuze
93B716386602D52C6EB7.vuze
A083A87D408C50F83869.vuze
A36AB2DCB4226BA0F649.vuze
A57341AB2AA7A98D5F19.vuze
B24CA87F32C5C5D1D013.vuze
B6A8A5DC007469B73D47.vuze
C6CF5B82995260E98360.vuze
C868FF325124E3D0D58F.vuze
DA0502CB2BE59FD9740D.vuze
DB8EBA0A8243FAC1DD16.vuze
E2EA3C29770B1D9EB098.vuze
E3FAFADD4E7B350EBFCD.vuze
E67D8443DF3B6D5C02B4.vuze
E7375BAF6C1475D4F3D9.vuze
EA021E5B274DA93FB577.vuze
F0C718FCBD0D60570C18.vuze
F6C4710F4D6713DE08F5.vuze
F9DE379891DFA26913D2.vuze
FB0184EE7ACC2DA2ACCA.vuze
FF35C2C43AD22E5C501A.vuze
C:\Documents and Settings\My User Name\Application Data\Azureus\torrents\
1665263
2469613
406C6760E0FE03B989AE2AA6693D9FF4ADBC008B.torrent
4D3A81798B98097AA1E417F5A9671D27D5F8A667.torrent
AZU1438102499629130243.tmp
AZU1451545451959147765.tmp
AZU15684367835381363.tmp
AZU1583010303030907216.tmp
AZU2384703198402152050.tmp
AZU3006655167752749979.tmp
AZU3928901162566001550.tmp
AZU437760719360814043.tmp
AZU5270082891772020464.tmp
AZU5735167043540916715.tmp
AZU6080311624732216403.tmp
AZU6115871302372756879.tmp
AZU7052739715066020412.tmp
AZU8171763048155440549.tmp
AZU8308585733102384047.tmp
AZU8938593819830008673.tmp
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Re: Slow Video over internet, slow system

Unread postby turtledove » November 10th, 2010, 3:15 am

Good evening teajay,

Thanks for the information. Yes, we need clear those file. Also ANY others you downloaded or have installed/are running that came from those sites/downloads.
This will free up space, and remove the bad downloads. If any were installed programs they as well as the above may be causing problems. You may wish to scan again, once you empty the recycle bin and temp folders.

Please go Here: Check in other Users if there is more than one user account.
C:\Documents and Settings\My User Name\Application Data\Azureus and Delete that folder in RED.

If they won't go, I'll use another method.
To double check on programs, please run the following:


Download CKScanner by askey127 from HERE
Important - Save it to your desktop.
Double-click CKScanner.exe and click Search For Files.
After a very short time, when the cursor hourglass disappears, click Save List To File.
A message box will verify the file saved.
Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.


[colorPost[/color]
CKFiles.txt
Any problems getting rid of those files?

Thank you

turtledove
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Re: Slow Video over internet, slow system

Unread postby teajay » November 11th, 2010, 6:18 pm

Hey,

Application Data is a hidden directory not seen by windows explorer. Even the dos attrib command wouldn't make it visiable. I was able to delete most files and directories with dos but there is a subdirectory under vuze that must have a special or hidden camera because I can't get into it to delete the files and DOS no longer has deltree command. Do you know of a tool to do this ?

Video is also doing strange things. I wanted to change screen resolution to be able to see the DOS directory name better. After lowering the resolution the screen took up less space on my monitor. In other words the resolution was changed but there was unused space on my display. Also I had less options of what I wanted the screen resolution to be. It didn't go as high as it used to.

Here is the log.

Thanks, tj ...

CKScanner - Additional Security Risks - These are not necessarily bad
c:\other pc backups\laptop\c on laptop\documents and settings\administrator\desktop\whitecap\extras\more whitecap configs\firecracker
scanner sequence 3.CH.11
----- EOF -----
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Re: Slow Video over internet, slow system

Unread postby turtledove » November 11th, 2010, 10:37 pm

Good evening teajay,

Thank you. Lets do the following, we'll check the video issue later as I said with a Technical Support Site. I prefer to see a clean machine before doing that.
You may want to copy or print the following for easy reference.


Please try the following:

Delete Files - Folders

We need to perform some manual clean up.
  • Right click on the Start...button.
  • Select Explore...from the menu.
  • Navigate to and find the following files and/or folders: if found, delete them.


    Azureus and Vuze
    Any other torrent site downloaded files


  • If you have any problem deleting the file, right click the file and choose Properties to see if it's read-only. Uncheck the read-only box, click Apply and OK. Then retry Delete.
  • If a message pops up saying "File in use", or something like that, hit Ctrl-Alt-Delete and look under the Processes tab. If the exact filename is in there, highlight it and click End Process, then retry Delete.
  • Please Note the name and location of any item you cannot delete or find.


Rescan with AntiVir
Please run AntiVir again, allow the scanner to quarantine the items it finds and list the items as found like I mentioned previously:
Example of the lines to post are as follows:
C:\My Documents\YourName\filename with [DETECTION] The name given the bad file here - may be 2 lines

Could be others in Program Files or Temporary Files or Windows File Folders etc.


Rerun RSIT

  • Ensure rsit.exe is on your desktop
  • IF NOT: Please download Random's System Information Tool by random/random from here and save it to your desktop.
    • Look for C:\RSIT Folder and delete, empty recycle bin.
    • Double click on RSIT.exe to run it.
    • Please read the disclaimer... click on Continue.
    • Once it has finished, two logs will open, log.txt <<will be maximized and info.txt <<will be minimized
    • Copy & paste the contents of both logs in your next reply


Post
Any problems
What files/locations/infection detected by AntiVir you had quarantined: if log is small enough then post that please
Both NEW RSIT log and info .txt files
How old are the backups you have of the laptop on Drive C? These may be best deleted and redone, will see after you rescan. It may be better to back up to cd-rw or dvd-rw discs to save hard drive space.

Thank you

turtledove
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Re: Slow Video over internet, slow system

Unread postby turtledove » November 13th, 2010, 9:38 pm

Good evening teajay,

From the time of this Post: 25 hr left Reminder to post or we close the topic.
How are the above instructions going, any problems?
Let me know how things are at this point please.

thank you

turtledove


Edit:
P.S. Can you get the Service tag off the laptop? This may be of help on the non virus issue.
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Re: Slow Video over internet, slow system

Unread postby teajay » November 14th, 2010, 1:20 am

Hey turtledove,

Been carefully going through that big log and finding stuff I am sure can / should be deleted. Before I started though I ran antivir and if I remember right everything looked good. Some stuff has come up recently. Please give me some more time.

If you like I'll give you the service tag # and all my info you need to get on the dell site in a PM.

Thanks,
tj...
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Re: Slow Video over internet, slow system

Unread postby turtledove » November 14th, 2010, 3:24 am

Good evening teajay,

Thanks for checking in. In Avira, under Local Protection, on the right of the window is a link to configuration. Click it.
In the new window:
Click twice Scanner; there select Use Smart Extensions.
Now click scan, it will have entries under there:
Click Archives; look for CAB (Microsoft), TNEF (Microsoft), also two Mac items as you are on a Windows machine:
and uncheck those. Click apply, OK to get back to original window. There, open Scan for Rootkits and select your drive. Then click on on Local Drives and start the scan.


Let me know if running AntiVir as above, lessens the size of log file please.
Have you been able to complete an online scan at other times, before now?
We really need a good second opinion if we can get it.
Have you been able to empty the Azeurus and Vuze folders and then delete them? If not, I have another way.
Rerun the RSIT as stated in my previous instructions Nov. 11th when AntiVir is done please.
Any problems with the above let me know.

Thank you

turtledove
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Re: Slow Video over internet, slow system

Unread postby turtledove » November 16th, 2010, 12:42 pm

Good Morning teajay,

How are scans going? Please let me know by by Wednesday morning.

turtledove
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Re: Slow Video over internet, slow system

Unread postby turtledove » November 17th, 2010, 4:31 pm

Good day teajay,
Extra time noted.
Post if more needed or any questions getting a new RSIT log.txt and info.txt as I previously posted.
See you soon, let me know if the work needs go on past Sunday; the RSIT scan shouldn't. Let me know about the other scan discussed, as in how long it will take, then if you like, we can be sure your other computer is clear and transfer what is needed and reset this one after we see the diagnostics and I review the RSIT logs.

Ask if any questions.

Thank you

turtledove :)
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Re: Slow Video over internet, slow system

Unread postby Wingman » November 21st, 2010, 2:55 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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