Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Browser Tab Redirects

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: Browser Tab Redirects

Unread postby deltalima » October 16th, 2010, 1:14 pm

Hi !B_MS9Qv,

Please go to Kaspersky website and perform an online antivirus scan.

  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  3. When the downloads have finished, click on Settings.
  4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
  5. Click on My Computer under Scan.
  6. Once the scan is complete, it will display the results. Click on View Scan Report.
  7. You will see a list of infected items there. Click on Save Report As....
  8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  9. Please post this log in your next reply and also let me know how your computer is running now.
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK
Advertisement
Register to Remove

Re: Browser Tab Redirects

Unread postby !B_MS9Qv » October 17th, 2010, 1:59 am

Hi deltalima

Unfortunately I live in a rural area and am stuck with dial up. I have tried other online scanners and have not been able to complete the virus definition download before losing my connection. I do have a laptop and I can drive to a local hotspot to download files. Are there any alternatives to an online scan? I will attempt Kaspersky tonight but I thought I would ask about alternatives in case it fails.
My computer seems to be running normally. I haven't had any browser redirects but I have been spending minimal time online until this is cleared up.I also have not unblocked generic host processes in the firewall. My 2 concerns are: Is the locked atapi file a problem? and I noticed in the OTL log my hosts file has a bunch of crap:

O1 HOSTS File: ([2010/10/08 23:02:41 | 000,421,609 | R--- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: 127.0.0.1 www.007guard.com
O1 - Hosts: 127.0.0.1 007guard.com
O1 - Hosts: 127.0.0.1 008i.com
O1 - Hosts: 127.0.0.1 www.008k.com
O1 - Hosts: 127.0.0.1 008k.com
O1 - Hosts: 127.0.0.1 www.00hq.com
O1 - Hosts: 127.0.0.1 00hq.com
O1 - Hosts: 127.0.0.1 010402.com
O1 - Hosts: 127.0.0.1 www.032439.com
O1 - Hosts: 127.0.0.1 032439.com
O1 - Hosts: 127.0.0.1 www.0scan.com
O1 - Hosts: 127.0.0.1 0scan.com
O1 - Hosts: 127.0.0.1 1000gratisproben.com
O1 - Hosts: 127.0.0.1 www.1000gratisproben.com
O1 - Hosts: 127.0.0.1 1001namen.com
O1 - Hosts: 127.0.0.1 www.1001namen.com
O1 - Hosts: 127.0.0.1 100888290cs.com
O1 - Hosts: 127.0.0.1 www.100888290cs.com
O1 - Hosts: 127.0.0.1 www.100sexlinks.com
O1 - Hosts: 127.0.0.1 100sexlinks.com
O1 - Hosts: 127.0.0.1 10sek.com
O1 - Hosts: 127.0.0.1 www.10sek.com
O1 - Hosts: 127.0.0.1 www.1-2005-search.com
O1 - Hosts: 127.0.0.1 1-2005-search.com
O1 - Hosts: 14540 more lines...


Are these a problem?

I really appreciate your assistance.
!B_MS9Qv
Active Member
 
Posts: 11
Joined: October 10th, 2010, 6:55 pm

Re: Browser Tab Redirects

Unread postby deltalima » October 17th, 2010, 7:13 am

Hi !B_MS9Qv,

I live in a rural area and am stuck with dial up. I have tried other online scanners and have not been able to complete the virus definition download


OK the Kaspersky scan is not vital, please run a full scan with AVG and post the log in your next reply.

I also have not unblocked generic host processes in the firewall.


Please unblock now, the infection has been removed.

My 2 concerns are: Is the locked atapi file a problem? and I noticed in the OTL log my hosts file has a bunch of crap:


The file atapi.sys was locked by the rootkit infection and is not a problem. The hosts file entries are from some ad blocking software such as Hostman. We can remove those entries to make sure using OTL (and tidy up a couple of ther entries).

Run OTL Script

  • Double-click OTL.exe to start the program.
  • Copy and Paste the following code into the Image textbox. Do not include the word Code
    Code: Select all
    :otl
    O4 - HKLM..\Run: [KernelFaultCheck] File not found
    :commands
    [EMPTYTEMP]
    [RESETHOSTS]
    [REBOOT]
    
  • Then click the Run Fix button at the top.
  • Click Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.


Please let me know if there are any remaining issues with the computer.
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: Browser Tab Redirects

Unread postby !B_MS9Qv » October 20th, 2010, 3:49 am

Hi deltalima

I cant find a log in AVG, only an overview screen that says "no infection was found during this scan". I have not cleared the hosts file yet but the computer seems to be back to normal. Thank you again and everyone in your organization!!
!B_MS9Qv
Active Member
 
Posts: 11
Joined: October 10th, 2010, 6:55 pm

Re: Browser Tab Redirects

Unread postby deltalima » October 20th, 2010, 4:11 am

Hi !B_MS9Qv,

Now that you are clean, please follow these steps in order to keep your computer clean and secure.

DeFogger

To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK

Remove GMER

Delete the GMER icon from your desktop, it will be named ike6nz0w.exe

Clean up with OTL

  • Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.


Create a new, clean System Restore point which you can use in case of future system problems:
  • Press Start >> All Programs >> Accessories >>System Tools >> System Restore
  • Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
  • Now remove old, infected System Restore points:
  • Next click Start >> Run and type cleanmgr in the box and press OK
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
  • Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
  • Press OK and Yes to confirm

Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.


Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware


Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.Follow this list and your potential for being infected again will reduce dramatically.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: Browser Tab Redirects

Unread postby Gary R » October 21st, 2010, 5:26 pm

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
Gary R
Administrator
Administrator
 
Posts: 21863
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire
Advertisement
Register to Remove

Previous

  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 12 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware