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Hijackthis log, Please check this...

Unread postby Riway » November 26th, 2005, 9:48 am

Logfile of HijackThis v1.99.1
Scan saved at 8:40:32 AM, on 11/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\mssearchnet.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_ ... ch/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp_ ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
O2 - BHO: HomepageBHO - {7caf96a2-c556-460a-988e-76fc7895d284} - C:\WINDOWS\system32\hp6A33.tmp (file missing)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll (file missing)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll (file missing)
O3 - Toolbar: Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [Sunkist2k] c:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .avi: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2005 ... scan53.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
Riway
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Posts: 16
Joined: November 26th, 2005, 9:33 am
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Unread postby Trogan » November 26th, 2005, 9:59 am

Post edited by Nellie2

Please refrain from posting help here, if you wish to help on our boards then see here
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Unread postby amateur » November 26th, 2005, 10:17 am

Hi Troqan,

Welcome to MRU. I am sure a Site Admin will contact you soon but in the mean time please read this before you post.
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Unread postby Riway » November 26th, 2005, 10:58 am

Thanks for your reply. I am going to be waiting for your response to my "Hijackthis Log".
Any help will be much appreciated.
Thanks again.
Riway
Regular Member
 
Posts: 16
Joined: November 26th, 2005, 9:33 am

Unread postby amateur » November 26th, 2005, 11:21 am

Hi Riway,

I will be happy to help you. However, it will take some time to research into the items in your log. Please be patient. I'll get back to you as soon as I can.
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Unread postby amateur » November 27th, 2005, 7:39 am

Hi Riway,

Please download and install:

1. Ccleaner

Click on Options, Select Advanced Now UNCHECK "Only delete files in Windows Temp folders older than 48 hours"
Make sure the Cleaner block on the left is selected. (Do not use the "Issues" block) Choose the Windows tab.
Check everything EXCEPT cookies, the Autocomplete Form History and the Advanced part of the Menu. Do not use it yet.

2. SmitRem.exe by noahdfear to your Desktop.

3. Ad-Aware SE and install it. If you already have Ad-Aware SE, please configure it as indicated below. If you have a previous version of Ad-Aware, please uninstall your current version and install the newest version SE 1.06. Do not use it yet.

4. Download Kilbox Do NOT use it yet

5. Please update your Ewido and then disable Ewido Guard as it may interfere with the fix.

1. Open Ewido by double-clicking the yellow 'E' icon in the system tray.
2. In the 'Your security status' section, toggle the Ewido Guard realtime protection 'off' by clicking 'active' which will then change the protection status to 'inactive'.
3. When you reboot, Ewido will prompt you as to whether you would like to "Restart the guard?".
4. Reply 'no' and set it to 'inactive' for the duration of your cleanup.


Start>My Computer >Tools>Folder Options> View

Under the Hidden files and folders heading select Show hidden files and folders.
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Uncheck the Hide file extensions for known file types.
Click OK.

Please print these instructions and read them carefullly! Be sure to follow ALL instructions!. You won't be able to view this page wihile fixing your computer.

Reboot your computer in Safe Mode.
" If the computer is running, shut down Windows, and then turn off the power.
" Wait 30 seconds, and then turn the computer on.
" Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
" Ensure that the Safe Mode option is selected.
" Press Enter. The computer then begins to start in Safe mode.

Go into Hijack This->Config->Misc. Tools->Open process manager. Select the following and click "Kill process" (If still exists, and if there is more than one instance) (You must kill them all one at a time).

mssearchnet.exe

Then, click on Scan. Close all other windows except HijackThis. Put a checkmark against:

O2 - BHO: HomepageBHO - {7caf96a2-c556-460a-988e-76fc7895d284} - C:\WINDOWS\system32\hp6A33.tmp (file missing)

press the Fix checked button, and then close HijackThis.

Still in Safe mode:

Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill.
In the Full Path of File to Delete box, copy and paste C:\WINDOWS\system32\mssearchnet.exe
then click on the button that has the red circle with the
X in the middle after you enter the file. It will ask for confirmation to
delete the file. Click Yes.

Note: It is possible that Killbox will tell you that the file does not
exist. If that happens, just continue on.

Open and Run SmitRem

Open the smitRem Folder, then double-click the RunThis.bat file to start the tool. Follow the prompts on screen. Wait for the tool to complete and disk cleanup to finish.
The tool will create a log named smitfiles.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Run Ccleaner

Click on Options, Select Advanced Now UNCHECK "Only delete files in Windows Temp folders older than 48 hours"
Make sure the Cleaner block on the left is selected. (Do not use the "Issues" block) Choose the Windows tab.
Check everything EXCEPT cookies, the Autocomplete Form History and the Advanced part of the Menu.
Choose Run Cleaner. This process could take a while.
When CCleaner shows how much has been removed, cleaning is finished. Click Exit.

12. Run Ewido

Close ALL open Windows / Programs / Folders. Please start Ewido Security Suite, and run a full scan.
" Click on Scanner
" Click on Settings
o Under How to scan all boxes should be checked
o Under Unwanted Software all boxes should be checked
o Under What to scan select Scan every file
o Click on Ok
" Click on Complete System Scan to start the scan process.
" Let the program scan the machine.

If ewido finds anything, it will pop up a notification. We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, pcAnywhere and the game "Risk" have been flagged), select "none" as the action. DO NOT check "Perform action with all infections". If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.

Once the scan has completed, there will be a button located on the bottom of the screen named Save Report.
" Click "Save Report"
" Save the report to your Desktop

* Go to Control Panel > Internet Options. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

* Next go to Control Panel > Display. Click on the "Desktop" tab then click the "Customize Desktop" button. Click on the "Web" tab. Under "Web Pages" if you see an entry checked called something like "Security info" or similar, select that entry and click the "Delete" button. Click OK then Apply and OK.


Run Ad-Aware and Click on the Scan Now Button
o Choose Perform Full System Scan
o DESELECT Search for negligible risk entries, as negligible risk entries (MRU's) are not considered to be a threat. (make it show a red X)
Click Next to begin the scan. When the scan is completed, the Performing System Scan screen will change name to Scan Complete.

Click the Next Button to get to the Scanning Results Window where more information about the objects detected during the scan is available. Click the Critical Objects Tab. In general all of the items listed will be bad. To fix all the bad critical objects, right click on one of them, click the Select All entry in the pop-up menu to mark all entries. Click Next and then OK in the dialog box to confirm the removal.
Press Close to exit.

14.Reboot in Normal Mode

Run Panda's ActiveScan and perform a full system scan.
" Once you are on the Panda site click the Scan your PC button.
" A new window will open...click the big Check Now button.
" Enter your Country.
" Enter your State/Province.
" Enter your e-mail address.
" Select either Home User or Company.
" Click the big Scan Now button.
" Allow the ActiveX component to install and download the files required for the scan. This may take a couple of minutes.
" Click on Local Disks to start the scan.
Upon scan completion, if anything malicious is detected, click See Report, then click Save Report and save it to your Desktop.

Reboot and run HijackThis again. Please post the new HijackThis log, Ewido report, results from smitfiles.txt, and the Panda online scan result in your next post.
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Unread postby Riway » November 27th, 2005, 11:31 pm

Thanks Amateur:
Here my new logs:

-Hijackthis:
Logfile of HijackThis v1.99.1
Scan saved at 9:55:30 PM, on 11/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HJT\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_ ... ch/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll (file missing)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll (file missing)
O3 - Toolbar: Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [Sunkist2k] c:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .avi: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2005 ... scan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

---------------------------------------------------------------------
- EWIDO report:
---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 8:45:14 PM, 11/27/2005
+ Report-Checksum: D5FDA347

+ Scan result:

C:\Documents and Settings\Pedro1\Cookies\pedro1@atdmt[2].txt -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Documents and Settings\Pedro1\Cookies\pedro1@com[2].txt -> Spyware.Cookie.Com : Cleaned with backup
C:\Documents and Settings\Pedro1\Cookies\pedro1@doubleclick[1].txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
C:\Documents and Settings\Pedro1\Cookies\pedro1@ehg-idg.hitbox[2].txt -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\Documents and Settings\Pedro1\Cookies\pedro1@hitbox[2].txt -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\Documents and Settings\Pedro1\Cookies\pedro1@mediaplex[1].txt -> Spyware.Cookie.Mediaplex : Cleaned with backup
C:\Documents and Settings\Pedro1\Cookies\pedro1@serving-sys[2].txt -> Spyware.Cookie.Serving-sys : Cleaned with backup
C:\Documents and Settings\Pedro1\Cookies\pedro1@tribalfusion[1].txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup


::Report End

-----------------------------------------------------------------
-Panda Activescan report:

Incident Status Location

Adware:Adware/SpyAxe Not disinfected C:\WINDOWS\system32\1024\ldD382.tmp
Adware:Adware/SecurityError Not disinfected C:\WINDOWS\system32\ld6774.tmp
Adware:adware/securityerror Not disinfected C:\WINDOWS\system32\ncompat.tlb
-------------------------------------------------------------------

smitRem report:

I doubble-click RunThis.bat and nothing happens. If i have to do this again, please let me know.

--------------------------------------------------------------------

Ad-aware Scan:
Found 15 malware, all of then erased.

Thanks very much,
I will be waiting for your reply.
Riway
Regular Member
 
Posts: 16
Joined: November 26th, 2005, 9:33 am

Unread postby amateur » November 28th, 2005, 12:12 am

Thanks. I'll get back to you.
User avatar
amateur
MRU Master
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Posts: 2545
Joined: September 25th, 2005, 1:13 pm
Location: RI, USA

Unread postby amateur » November 28th, 2005, 5:50 pm

Hi Riway :) ,

Please print the following instructions so that you'll have access to them at all times.

Step #1

Please download the Registry Search Tool from here.

Unzip regsrch.vbs to your Desktop.

Step # 2

Uninstall Spyaxe

Go to Start>Control Panel>Add/Remove Programs . Find Spyaxe and remove it, if it's there.

Step # 3

Please disable Ewido Guard and Microsoft Antispyware as they may interfere with the fix.

1. Open Ewido by double-clicking the yellow 'E' icon in the system tray.
2. In the 'Your security status' section, toggle the Ewido Guard realtime protection 'off' by clicking 'active' which will then change the protection status to 'inactive'.
3. When you reboot, Ewido will prompt you as to whether you would like to "Restart the guard?".
4. Reply 'no' and set it to 'inactive' for the duration of your cleanup.

Microsoft AntiSpyware Real-time Protection
1. Open Microsoft AntiSpyware.
2. Click on Tools, Settings.
3. In the left pane, click on Real-time Protection.
4. Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
5. Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
6. After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
7. Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.
After all of the fixes are complete it is very important that you enable Real-time Protection again.

Step # 4

Download SpyAxeFix.exe © noahdfear.
Save it to your desktop. Close all other programs and windows. Double click SpyAxeFix.exe, then click Start to extract the tool to it's own folder. Open the SpyAxeFix folder and double click the SpyAxeFix.bat to start the tool. At one point when the tool runs, your taskbar will dissappear, and your computer will restart when the tool completes. A text file named spyaxe.txt will be created in the SpyAxeFix folder. Post the contents of that log please.

Step # 5

Then download SmitRem fix again.Here is a new link.

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

Open and Run SmitRem

Open the smitRem Folder, then double-click the RunThis.bat file to start the tool. Follow the prompts on screen. Wait for the tool to complete and disk cleanup to finish.
The tool will create a log named smitfiles.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Step # 6

Now locate RegSrch.vbs on your Desktop and run it.
(if you have script protection, please allow this to run)

In the dialog that opens enter the following:

spyaxe

Press 'OK'

The search will run for a while then alert you when it is finished.

Press 'OK' and save the contents of the WordPad window and post in this thread labeling it spyaxe search.

Step # 7

Please run Notepad and paste the following text in the Code box into a new file: It's important that you use notepad, not wordpad.

Code: Select all
-r -h -s C:\Windows\System32\nvctrl.exe
del C:\Windows\System32\nvctrl.exe
attrib -r -h -s C:\Windows\System32\ld????.tmp
del C:\Windows\System32\ld????.tmp
attrib -r -h -s C:\Windows\System32\ncompat.tlb
del C:\Windows\System32\ncompat.tlb
attrib -r -h -s C:\Windows\System32\msvol.tlb
del C:\Windows\System32\msvol.tlb
attrib -r -h -s C:\Windows\System32\hp????.tmp
del C:\Windows\System32\hp????.tmp


Save the file to the desktop as remove.bat and make sure the "Save as Type" field says "All Files". Then please go to the desktop and double-click on remove.bat.

Step # 8

Run Adaware and Ewido again.

Step # 9

Run Ccleaner

Step # 10

Please restart your system. Next go to your Control Panel and click Display | Desktop | Customise Desktop | Website | Uncheck "Security Info" if present.

Step # 11

Run Panda Active Scan again.

Please post a new HijackThis log, along with spyaxe.txt, smithfiles.text, Ewido report and the online scan result.
User avatar
amateur
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Posts: 2545
Joined: September 25th, 2005, 1:13 pm
Location: RI, USA

Unread postby Riway » November 28th, 2005, 11:50 pm

New logs:

HIJACKTHIS LOG:

Logfile of HijackThis v1.99.1
Scan saved at 10:02:31 PM, on 11/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\HJT\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll (file missing)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll (file missing)
O3 - Toolbar: Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [Sunkist2k] c:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .avi: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2005 ... scan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe


EWIDO REPORT:
---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 9:29:30 PM, 11/28/2005
+ Report-Checksum: 20804A68

+ Scan result:

C:\!KillBox\mssearchnet.exe -> TrojanDownloader.Zlob.bo : Cleaned with backup
:mozilla.16:C:\Documents and Settings\Pedro1\Application Data\Mozilla\Firefox\Profiles\9vfqqpml.default\cookies.txt -> Spyware.Cookie.Webtrendslive : Cleaned with backup
:mozilla.17:C:\Documents and Settings\Pedro1\Application Data\Mozilla\Firefox\Profiles\9vfqqpml.default\cookies.txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
:mozilla.18:C:\Documents and Settings\Pedro1\Application Data\Mozilla\Firefox\Profiles\9vfqqpml.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.19:C:\Documents and Settings\Pedro1\Application Data\Mozilla\Firefox\Profiles\9vfqqpml.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.20:C:\Documents and Settings\Pedro1\Application Data\Mozilla\Firefox\Profiles\9vfqqpml.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.21:C:\Documents and Settings\Pedro1\Application Data\Mozilla\Firefox\Profiles\9vfqqpml.default\cookies.txt -> Spyware.Cookie.Atdmt : Cleaned with backup
:mozilla.16:C:\Program Files\Support.com\backup\co\cookies.txt\1347_5ecba9383_/cookies.txt -> Spyware.Cookie.Webtrendslive : Error during cleaning
:mozilla.17:C:\Program Files\Support.com\backup\co\cookies.txt\1347_5ecba9383_/cookies.txt -> Spyware.Cookie.Doubleclick : Error during cleaning
:mozilla.18:C:\Program Files\Support.com\backup\co\cookies.txt\1347_5ecba9383_/cookies.txt -> Spyware.Cookie.Pointroll : Error during cleaning
:mozilla.19:C:\Program Files\Support.com\backup\co\cookies.txt\1347_5ecba9383_/cookies.txt -> Spyware.Cookie.Pointroll : Error during cleaning
:mozilla.20:C:\Program Files\Support.com\backup\co\cookies.txt\1347_5ecba9383_/cookies.txt -> Spyware.Cookie.Pointroll : Error during cleaning
:mozilla.21:C:\Program Files\Support.com\backup\co\cookies.txt\1347_5ecba9383_/cookies.txt -> Spyware.Cookie.Atdmt : Error during cleaning


::Report End

SPYAXE.TXT REPORT:

REGEDIT4
; RegSrch.vbs © Bill James

; Registry search results for string "spyaxe" 11/28/2005 8:16:06 PM

; NOTE: This file will be deleted when you close WordPad.
; You must manually save this file to a new location if you want to refer to it again later.
; (If you save the file with a .reg extension, you can use it to restore any Registry changes you make to these values.)


[HKEY_USERS\S-1-5-21-893664206-2358270016-3021035568-1005\Software\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\OpenSaveMRU\*]
"d"="C:\\Documents and Settings\\Pedro1\\Desktop\\SpyAxeFix.exe"

[HKEY_USERS\S-1-5-21-893664206-2358270016-3021035568-1005\Software\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\OpenSaveMRU\exe]
"a"="C:\\Documents and Settings\\Pedro1\\Desktop\\SpyAxeFix.exe"

"C:\\Documents and Settings\\Pedro1\\Local Settings\\Temporary Internet Files\\Content.IE5\\SK56FURY\\SpyAxeFix[1].exe"="SpyAxeFix[1]"

"C:\\Documents and Settings\\Pedro1\\Local Settings\\Temporary Internet Files\\Content.IE5\\SK56FURY\\SpyAxeFix[1].exe"="SpyAxeFix[1]"
"C:\\Documents and Settings\\Pedro1\\Desktop\\SpyAxeFix.exe"="SpyAxeFix"

"C:\\Documents and Settings\\Pedro1\\Local Settings\\Temporary Internet Files\\Content.IE5\\SK56FURY\\SpyAxeFix[1].exe"="SpyAxeFix[1]"
"C:\\Documents and Settings\\Pedro1\\Desktop\\SpyAxeFix\\shutdown.exe"="Shutdown for Windows NT/2000/XP"

"C:\\Documents and Settings\\Pedro1\\Local Settings\\Temporary Internet Files\\Content.IE5\\SK56FURY\\SpyAxeFix[1].exe"="SpyAxeFix[1]"
"C:\\Documents and Settings\\Pedro1\\Desktop\\SpyAxeFix\\Process.exe"="Command Line Process Utility"

"C:\\Documents and Settings\\Pedro1\\Local Settings\\Temporary Internet Files\\Content.IE5\\SK56FURY\\SpyAxeFix[1].exe"="SpyAxeFix[1]"
"C:\\Documents and Settings\\Pedro1\\Desktop\\SpyAxeFix\\pv.exe"="pv"

"C:\\Documents and Settings\\Pedro1\\Local Settings\\Temporary Internet Files\\Content.IE5\\SK56FURY\\SpyAxeFix[1].exe"="SpyAxeFix[1]"
"C:\\Documents and Settings\\Pedro1\\Desktop\\SpyAxeFix\\SpyAxeFix.bat"="SpyAxeFix"


ACTIVESCAN REPORT:


Incident Status Location

Adware:Adware/SpyAxe Not disinfected C:\WINDOWS\system32\1024\ldD382.tmp
Adware:adware/securityerror Not disinfected C:\WINDOWS\system32\ot.ico


SMITREM LOG:

I could not get this (smitRem) report. I Double-click the "RunThis.bat" file and nothing happens then i clicked Start: it extracted 4 files but it does not pruduce a report.

Amateur, I hope the above logs are good.

thank you very much
Riway
Regular Member
 
Posts: 16
Joined: November 26th, 2005, 9:33 am

Unread postby amateur » November 29th, 2005, 10:34 pm

Hello Riway, :)

Thank you for the logs. :D Bad files unfortunately are still showing up. :(

Please download the Kilbox here or here
Unzip it to the desktop.

Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill.
In the Full Path of File to Delete box, copy and paste each of the following
lines one at a time then click on the button that has the red circle with the
X in the middle after you enter each file. It will ask for confirmation to
delete the file. Click Yes. Continue with that same procedure until you have
copied and pasted both of these in the Paste Full Path of File to Delete box.

C:\WINDOWS\system32\1024\ldD382.tmp
C:\WINDOWS\system32\ot.ico


Note: It is possible that Killbox will tell you that one or more files do not
exist. If that happens, just continue on with all the files. Be sure you
don't miss any.

Navigate to C:\WINDOWS\system32\1024 and delete the folder "1024"

Run Panda active scan again. If Panda finds bad files again, don't reboot now.

Double-click on Killbox.exe to start the program.
Select\check the Delete on Reboot option. Copy the file names and paths from the Panda report to the clipboard by highlighting them then pressing the Ctrl and C keys together at the same time .(This is what full path means: C:\WINDOWS\system32\xxxxx) "xxxxx is the file name that Panda may report.

Return to Killbox, go to the File menu, and choose "Paste from Clipboard"
Click the "red-and-white" "Delete File" button. Please check the "Unregister.dll before Deleting" box
Click "Yes" at the Delete on Reboot prompt
Click "Yes" at the Reboot Now prompt.
If you get a "PendingFileRenameOperations Registry Data has been Removed by External Process!" message then just restart manually.

I noticed that you have a program called "support.com". Here is an article about this program. Please read it and if you decide to uninstall it, follow their instructions. In your case, it is the Bell South that has installed it.

If you removed/uninstalled the support.com , we need to fix it in the HijackThis too.

Run HijackThis. Close all other windows. Put a checkmark against the following and click the "Fix checked" button.

O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe

Exit HijackThis. Then naviagate to C:\Program Files\Support.com and delete the program folder "Support.com".

Run Ccleaner again.

Run HijackThis and the Panda online scan again and post their new logs please.
User avatar
amateur
MRU Master
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Posts: 2545
Joined: September 25th, 2005, 1:13 pm
Location: RI, USA

Unread postby Riway » November 30th, 2005, 1:10 am

Hi Amateur:

1- KillBox didnot find those 2 files.
2- Panda didnot find any bad files (No report).
3- At this moment I wont uninstall "support.com"
4- this is the last HijackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 12:05:13 AM, on 11/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\BigFix\BigFix.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows NT\Accessories\WORDPAD.EXE
C:\HJT\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll (file missing)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll (file missing)
O3 - Toolbar: Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [Sunkist2k] c:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] c:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .avi: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2005 ... scan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

Thank you again, anything i have to do let me know.
Riway
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Posts: 16
Joined: November 26th, 2005, 9:33 am

Unread postby amateur » November 30th, 2005, 6:49 pm

Hi Riway :) ,

The log is clean. :thumbright: Just a couple of orphaned entries that need to be fixed. How is the computer running now?

Run HijackThis again. Put a checkmark agains the following entries. Close all other windows, except HijackThis and click on the "Fix checked" button.

O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll (file missing)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll (file missing)

You need to have a firewall. I cannot stress enough the need to have a firewall. Microsoft XP has a built in firewall but it's only good for incoming threats, whereas you need protection both ways. Please add now a firewall like Kerio, Zone Alarm or Sygate to your protection. Check these out but make sure that you have ONLY ONE firewall active. I know Zone Alarm disables Microsoft's firewall automatically when installed, but I don't know about the others.

Now that you are clean, or seem to be, please follow these simple steps in order to keep your computer clean and secure.

Remember to enable Ewido Guard real time protection

1. Open Ewido by double-clicking the yellow 'E' icon in the system tray.
2. In the 'Your security status' section, toggle the Ewido Guard realtime protection 'on' by clicking 'inactive' which will then change the protection status to 'active'.

Remember to hide your system files again.

Start>My Computer>Tools>Folder Options>View
Under the Hidden files and Folders heading uncheck Show hidden files and folders.
check the Hide protected operating system files (recommended) option.
Click Yes] to confirm.
check the Hide file extensions for known file types.
Click OK.

Disable and Enable System Restore If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
You can find instructions on how to disable and re enable system restore here:
Windows XP System Restore Guide

And that's it (you'll be pleased to hear ). But to help protect you against further infections, and also to help prevent criminals using your computer to infect other people's computers on the web, I recommend the following: (You may already have some of the items)

Make your Internet Explorer more secure - This can be done by following these simple instructions:

From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialise and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.

Avoid illegal sites, because that's where most malware is present.

* Don't click on links inside popups.
* Don't click on links in spam messages claiming to offer anti-spyware software; because most of these so called removers ARE spyware.
* Download free software only from sites you know and trust. Because a lot of free software can bundle other software, including spyware.

Keep your antivirus-program up-to-date and do regular scans with it. Please make sure that you have only one active antivirus program on your system.
If you haven't got a antivirus, you can download and install one of the following free ones:

AntiVir here
AVG Free here
Avast here

It is essential to keep the anti-virus program fully updated. New virus infections are being produced all the time, and unless the program downloads the latest 'definitions', it cannot protect you against the newer versions. If you want to check for updates manually I'd recommended doing so at least once a week. However, a better option is to set the program to download and install updates automatically every time you are connected to the Internet. The first time you use it, please set it to perform a full system scan.

Keep your pestware-scanners up-to-date and do regular scans with them.

To keep your computer free of Spyware, Adware, Hijackers etc., download and install the following free pestware-scanners (if you haven't installed them allready):
AdAware here
Spybot here Remember to "immunize" after each update
Microsoft Antispyware here

Install realtime pestware-scanners and keep them up-to-date.

The following free realtime pestscanners prevent a number of malware-variants from entering your computer, in the first place:

SpywareBlaster here Remember to "enable all protection" after each update.
SpywareGuard here

If you haven't got one, already, install a firewall and keep it up-to-date. Please make sure that you have only one active firewall on your system.

A firewall will prevent unauthorized contact between your computer and internet.
If there is no firewall installed on your computer, you can download and install one of the following free firewalls:
ZoneAlarm here
Sygate here
Kerio Personal Firewall (Will be discontinued as from the end of 2005) here
Important: (Windows XP only) If you install a firewall, be sure to turn off the WinXP-firewall!

Install these programs, to make surfing with Internet Explorer safer:

A popup-blocker, f.e. Google Toolbar here: A popup-blocker prevents popup-windows from opening, when you come along a websites that uses them, during internet-surfing.

IE-SPYAD here: This utility adds a long list of known bad sites to Internet Explorer's Restricted Sites zone. This prevents those sites from executing their malicious programs on your computer.

Install and use an alternative browser to surf on the internet.

Because Internet Explorer is the most-used browser on the planet, most of the hijackers, adware and spyware are made to abuse your computer thru Internet Explorer.
Here are some good alternative browsers:
Mozilla Suite here
Mozilla Firefox here
Opera here
Netscape here
Important: You can not uninstall Internet Explorer.
First of all, it's part of Windows and you'll need it to download and install Windows Updates.
Secondly, There are some sites that are only accessable with Internet Explorer, fe. most of the Online Malware-scanners.

But above all, keep all your software UP-TO-DATE at all time!!

Also, I would recommend reading the excellent advice by Tony Klein: So how did I get infected in the first place

Happy and safe surfing. ;)
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amateur
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Unread postby Riway » December 1st, 2005, 11:48 pm

Hi Amateur:

I did most of your suggestions incluiding last HJT and Fixed those two lines.
The computer is running VERY WELL, looks like all "bad things" are gone.
Very fast ON and OFF... GOOD :lol:
My defense right now: Ewido, AVG, MSantispyware and Ad-aware.
Two things that i will install: Realtime pestware (SPYWAREGARD) and Firewall (No sure wich one ???).
I have to do more research about firewall, how to install, how firewall works, play with the setting and so on.
Thank you very very much for all your help.

Riway
Riway
Regular Member
 
Posts: 16
Joined: November 26th, 2005, 9:33 am

Unread postby amateur » December 2nd, 2005, 10:19 am

Hi Riway, :)

You’re welcome. :thumbright: I am happy to hear that your computer is running very well. :D Please remember that Ewido is a trial (free) copy for 14 days. You can continue to use it after 14 days, but you’ll need to update it manually every time you want to use it. Also, the background guard will not work. That’s why we ask you to uncheck it when downloading.

Have your firewall as soon as possible. Please make sure that you have only ONE active firewall and only ONE active antivirus software. When you decide and download the firewall you want, you'll need to turn the Windows XP's firewall off. I know ZoneAlarm does that automatically, but I don't know about the other ones.

Enjoy safe surfing ;)
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