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Virus on PC

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Virus on PC

Unread postby taffspoon » October 2nd, 2010, 2:13 am

Avast keeps popping up & telling me "Virus Detected" It says it has deleted it but it keeps coming back. Well there are 2 different ones :- WIN32:Ramnit-B

I ran a full system scan which didn't help. Also microsoft works has now disappeared from my computer. I also ran a boot scan which didn't help. I went into system restore but all the restore points had been removed. I will post the hijackthis logfile & uninstall list



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:18:31, on 30/09/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\TalkTalk\bin\sprtsvc.exe
C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\TalkTalk\bin\sprtcmd.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\rundll32.exe
D:\PROGRA~2\ALWILS~1\Avast5\avastUI.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
D:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytalktalk.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.pcservicecall.co.uk
F2 - REG:system.ini: UserInit=c:\windows\system32\userinit.exe,,c:\program files\microsoft\desktoplayer.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [AOL_Demo] C:\Applications\Tool\AOL Demo\DSGDemo.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SmartAccess AutoStart] "F:\SmartAccess\ConnectGo.exe" /global:provider "talktalk"
O4 - HKLM\..\Run: [TalkTalk] "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [avast5] D:\PROGRA~2\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [nonep] C:\DOCUME~1\Jan\LOCALS~1\Temp\tmpbcbc55eb\KillEXE.exe
O4 - HKLM\..\Run: [Dpaxufolifasufo] rundll32.exe "C:\WINDOWS\irosejefiqasu.dll",Startup
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [{6785656C-CCAC-82F7-2698-EF46FAE99E05}] "C:\Documents and Settings\Jan\Application Data\Idki\boow.exe"
O4 - HKCU\..\Run: [Acobamete] rundll32.exe "C:\WINDOWS\vcptpicp.dll",Startup
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: avast! Antivirus - AVAST Software - D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe

--
End of file - 5522 bytes


Uninstsall list :-

Adobe Flash Player 10 Plugin
Adobe Reader 7.0
avast! Free Antivirus
EPSON Printer Software
Garmin Communicator Plugin
Garmin USB Drivers
Garmin USB Drivers
Garmin WebUpdater
Google Chrome
Google Update Helper
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
Image Resizer Powertoy for Windows XP
Java(TM) 6 Update 18
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB973686)
MT882
Norton PartitionMagic 8.0
OCA Client history tool install
PENTAX USB DISK Device
Power2Go 4.0
PowerDVD
Realtek AC'97 Audio
REALTEK Gigabit and Fast Ethernet NIC Driver
Roxio Burn Engine
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB913433)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982381)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
TalkTalk Assist & Go
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows XP (KB2141007)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB978207)
Update for Windows XP (KB980182)
VIA/S3G Display Driver
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
Windows Imaging Component
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3


Other infection is ;- VBS:ExeDropper-gen(Tri)
Last edited by taffspoon on October 3rd, 2010, 10:16 am, edited 1 time in total.
taffspoon
Active Member
 
Posts: 6
Joined: September 30th, 2010, 5:22 pm
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Re: Virus on PC

Unread postby askey127 » October 3rd, 2010, 9:59 am

Hi taffspoon,
-----------------------------------------------------------
Remove Registry items with HighjackThis. Start HijackThis.
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)

O4 - HKLM\..\Run: [nonep] C:\DOCUME~1\Jan\LOCALS~1\Temp\tmpbcbc55eb\KillEXE.exe
O4 - HKLM\..\Run: [Dpaxufolifasufo] rundll32.exe "C:\WINDOWS\irosejefiqasu.dll",Startup
O4 - HKCU\..\Run: [{6785656C-CCAC-82F7-2698-EF46FAE99E05}] "C:\Documents and Settings\Jan\Application Data\Idki\boow.exe"
O4 - HKCU\..\Run: [Acobamete] rundll32.exe "C:\WINDOWS\vcptpicp.dll",Startup

Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
------------------------------------------------
Download and Run Rkill
Please download Rkill from one of the following links and save to your Desktop:
One, Two,Three or Four
  • Double click on Rkill.
  • A command window will open, then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.
Note: If your security software warns about Rkill, please ignore and allow the download to continue. If you cannot get one of the downloads to work for you, try one of the other links.
If you cannot get Rkill to run without being stopped, don't proceed further, and post back to tell me about it.
------------------------------------------------------------
Please download OTM and save to your Desktop.
  • Please double-click OTM.exe to run it.
  • Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy). Do NOT copy the word "Code" :
Code: Select all
:files
C:\Documents and Settings\Jan\Local Settings\Temp\tmpbcbc55eb
C:\WINDOWS\irosejefiqasu.dll
C:\Documents and Settings\Jan\Application Data\Idki
C:\WINDOWS\vcptpicp.dll

:commands
[emptytemp]

  • Return to OTM, right-click in the "Paste instructions for items to be moved" window (under the yellow bar) and choose Paste
  • Then click the red [color=red]MoveIt! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of it and pressing CTRL + C (or, after highlighting, right-click and choose Copy), and paste it into your next Reply.
  • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
  • Close OTM.
Note: the logs are saved in C:\_OTM\MovedFiles\ if you need to retrieve one.

askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13903
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: Virus on PC

Unread postby taffspoon » October 3rd, 2010, 11:51 am

Rkill is being stopped & not completing its actions.
PS other virus showing up on Avast scan is VBS:ExeDropper-gen(Tri)
taffspoon
Active Member
 
Posts: 6
Joined: September 30th, 2010, 5:22 pm

Re: Virus on PC

Unread postby askey127 » October 3rd, 2010, 2:17 pm

See if you can complete the actions with OTM without using RKill.
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13903
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: Virus on PC

Unread postby taffspoon » October 3rd, 2010, 2:22 pm

I already tried to complete the action using OTM & entering the code you provided above. The virus's are still present ! I will try again without running RKill & get back to you thanks !
taffspoon
Active Member
 
Posts: 6
Joined: September 30th, 2010, 5:22 pm

Re: Virus on PC

Unread postby taffspoon » October 3rd, 2010, 2:40 pm

Tried again just running OTM after HijackThis & it's not shifted the virus !
taffspoon
Active Member
 
Posts: 6
Joined: September 30th, 2010, 5:22 pm

Re: Virus on PC

Unread postby taffspoon » October 3rd, 2010, 2:49 pm

Will post some more log scans. I don't know if that will help ??


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 19:46:50, on 03/10/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\TalkTalk\bin\sprtsvc.exe
C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\TalkTalk\bin\sprtcmd.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\rundll32.exe
D:\PROGRA~2\ALWILS~1\Avast5\avastUI.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
D:\Program Files\Trend Micro\HijackThis\HiJackThis.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Google\Chrome\Application\chrome.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytalktalk.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.pcservicecall.co.uk
F2 - REG:system.ini: UserInit=c:\windows\system32\userinit.exe,,c:\program files\microsoft\desktoplayer.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [AOL_Demo] C:\Applications\Tool\AOL Demo\DSGDemo.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SmartAccess AutoStart] "F:\SmartAccess\ConnectGo.exe" /global:provider "talktalk"
O4 - HKLM\..\Run: [TalkTalk] "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [avast5] D:\PROGRA~2\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.pcservicecall.co.uk
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: avast! Antivirus - AVAST Software - D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe

--
End of file - 5172 bytes


Uninstall List :-


Adobe Flash Player 10 Plugin
Adobe Reader 7.0
avast! Free Antivirus
EPSON Printer Software
Garmin Communicator Plugin
Garmin USB Drivers
Garmin USB Drivers
Garmin WebUpdater
Google Chrome
Google Update Helper
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
Image Resizer Powertoy for Windows XP
Java(TM) 6 Update 18
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB973686)
MT882
Norton PartitionMagic 8.0
OCA Client history tool install
PENTAX USB DISK Device
Power2Go 4.0
PowerDVD
Realtek AC'97 Audio
REALTEK Gigabit and Fast Ethernet NIC Driver
Roxio Burn Engine
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB913433)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982381)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
TalkTalk Assist & Go
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows XP (KB2141007)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB978207)
Update for Windows XP (KB980182)
VIA/S3G Display Driver
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
Windows Imaging Component
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3
taffspoon
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Posts: 6
Joined: September 30th, 2010, 5:22 pm

Re: Virus on PC

Unread postby askey127 » October 3rd, 2010, 6:48 pm

taffspoon,
It was OK the OTM did not remove the virus.
It is taking care of other important things.
It might be helpful if you print this out before running Combofix
-----------------------------------------------------------
Download and Run ComboFix
IMPORTANT NOTE: ComboFix is a VERY POWERFUL tool. DO NOT use it without guidance.
ComboFix uses very forceful tactics to remove malware from your system. Your antivirus software may warn you about the file.
You will need to disable all your antivirus software after downloading but BEFORE running ComboFix.
.
  • Download ComboFix from here
  • Rename it while saving the download to zzz.exe and save it to your Desktop. Do not try to rename it after it has been saved to your desktop, or the infection may prevent you from using it.
    **Note: It is important that it is saved directly to your desktop and run from the desktop, not from any other folder on your computer**
  • DISABLE AVAST
    Right click on the avast! icon in system tray (looks like this: Image) and choose (Stop On-Access Protection)
    Avast On-Access Protection is now disabled.
    Reverse the procedure to re-enable the On-Access Protection.
  • Now start ComboFix (zzz.exe)
  • The tool will check whether the Recovery Console is present on your system. If it is not, ComboFix will prompt you whether you would like to install it. (You would).
  • If it is not, make sure you are connected to the internet as ComboFix needs to download a file. When you are connected to the internet, click Yes and follow the prompts.
    When asked whether to continue scanning or to exit, click Yes to continue scanning (no need to disconnect from the internet as ComboFix breaks your internet connection for you).
  • It will run through about 50 procedures, then take a while to assemble its output log.
  • Do not touch the computer AT ALL while ComboFix is running.
  • When finished, the report will open. Post the log in your next reply, and then Reenable your protection software
A copy of the log will be located here if you need it-> C:\ComboFix.txt
If you cannot connect to the internet after running ComboFix, unplug the cable you use to connect to the internet and plug it back in.

The Recovery Console produces a brief (2 second) black screen at bootup which allows an additional technical resource for repair in case of a major failure. In regular operation, you can ignore it.
askey127
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askey127
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Re: Virus on PC

Unread postby askey127 » October 6th, 2010, 6:19 pm

Due to Lack of Response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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askey127
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