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Nasty Browser Redrects and instability

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Re: Nasty Browser Redrects and instability

Unread postby sobeparrothead » September 27th, 2010, 12:13 pm

One more note I forgot to include. On my latest try I didn't get any browser redirects after a Yahoo search or through Bing, where I was getting them before.
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Re: Nasty Browser Redrects and instability

Unread postby sobeparrothead » September 27th, 2010, 12:15 pm

Just tried searches through Yahoo and Bing, clicked through about 10 on each engine, got no browser redirects
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Re: Nasty Browser Redrects and instability

Unread postby Cypher » September 27th, 2010, 12:28 pm

Hi.
Do not run any temp file cleaners unless i tell you to do so this is important.

Please reboot your computer and run the following again.


MBR Rootkit Detector

Click Start > Run. Copy and paste the contents of the codebox below into the run box (Do Not include Code:), then click OK :
Code: Select all
CMD /C \mbr -t >Log.txt&Log.txt&del Log.txt

A log will be generated, Post the contents in your next reply.
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Re: Nasty Browser Redrects and instability

Unread postby sobeparrothead » September 27th, 2010, 12:46 pm

Thanks. Rebooted fine, no problems either shutting down or restarting.
Here is the MBR log:

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys pciide.sys
kernel: MBR read successfully
user & kernel MBR OK
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Re: Nasty Browser Redrects and instability

Unread postby Cypher » September 27th, 2010, 1:16 pm

Hi sobeparrothead
Good well done that looks better.
We need to run another scan to check for leftovers but there is something i need to make you aware of first.

Your computer was infected with a ROOTKIT. In particular, the TDL3/TDSS rootkit, also known as Win32/Alureon. A rootkit is a set of software tools intended for concealing running processes, files or system data from the operating system.

Due to its rootkit functionality, it's impossible to tell what may have been done when the system was compromised.

Therefore once you're PC is clean it may be prudent to:

  1. Call all your banks, financial institutions, credit card companies and inform them that you may be a victim of identity theft and put a watch on your accounts.
  2. Change all your passwords (ISP login password, your email address(es) passwords, financial accounts, PayPal, eBay, Amazon, online groups and forums and any other online activities you carry out which require a username and password)

What are rootkits from Wikipedia

How do I respond to a possible identity theft and how do I prevent it



Update Adobe Reader

  • You should Download and Install the newest version of Adobe Reader for reading pdf files.
  • Due to the vulnerabilities in earlier versions all versions numbered lower than 9.3.4 are vulnerable.
  • Go Here to download the installer for Adobe Reader and save AdbeRdrUpd934_all_incr.msp to a convenient location.
  • Double-click AdbeRdrUpd934_all_incr.msp and follow the prompts to install Adobe Reader 9.3.4
Note: un-check Free McAfee® Security Scan Plus (optional).

Next.

Please download ATF Cleaner to your desktop.

  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
If you use Firefox browser
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Next.

Turn off Norton Internet Security

  • Start Norton Internet Security.
  • In the left pane, click Status & Settings.
  • Click Security.
  • Click Turn off.
  • Note: Don't forget to re-enable it after the below scan.

Next.

ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Hold down Control then click on the following link to open a new window to ESET online scannner
  • Then click on: Image
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.



Logs/Information to Post in your Next Reply

  • ESET log.
  • Please give me an update on your computers performance.
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Re: Nasty Browser Redrects and instability

Unread postby sobeparrothead » September 27th, 2010, 4:36 pm

The computer seems to be working much better. the ESET log follows:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - delete file error:The process cannot access the file because it is being used by another process.

OnlineScanner.ocx - copy file error :The process cannot access the file because it is being used by another process.

OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=8fa53caaaaf54345af050b00a119b587
# end=stopped
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-09-27 08:33:22
# local_time=2010-09-27 04:33:22 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=3588 16777173 100 96 11877731 33770032 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=23490
# found=0
# cleaned=0
# scan_time=2306
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Re: Nasty Browser Redrects and instability

Unread postby Cypher » September 28th, 2010, 5:15 am

Hi sobeparrothead.
your latest set of logs appear to be clean!
This is my general post for when your logs show no more signs of malware.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Clean up with OTM

  • Double-click OTM.exe to start the program, This tool will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTMoveIt3 as this step will require a reboot
  • On the OTM main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

You can now delete any tools we used if they remain on your Desktop.

Create a new, clean System Restore point

  • Create a new, clean System Restore point which you can use in case of future system problems:
  • Press Start >> All Programs >> Accessories >>System Tools >> System Restore
  • Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
  • Now remove old, infected System Restore points:
  • Next click Start >> Run and type cleanmgr in the box and press OK
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
  • Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
  • Press OK and Yes to confirm

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.


Update Firefox

  • Your version of Firefox is outdated.
  • In the Firefox browser click Help > Check for updates to install the latest version.

Here are some free programs I recommend that could help you improve your computer's security.

I recommend you keep Malwarebytes Anti-malware, keep it updated and run it once week.

Install SpywareBlaster
Download and install Javacools SpywareBlaster from Here
SpywareBlaster adds a list of ActiveX controls, tracking cookies and sites which will be blocked in either Internet Explorer or Firefox browsers. You need to manually check for updates regularly.

Install SiteAdvisor
SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer
You can do that HERE

Read some information HERE On how to prevent Malware

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
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Re: Nasty Browser Redrects and instability

Unread postby sobeparrothead » September 28th, 2010, 5:09 pm

Cypher, thanks for all your help. did the clean up and system restore, will download some of the other tools later tonight. AGain, your help was awesome, will definitely recommend this forum if anyone needs it. I don't have any other questions at this point, you can close it out.

Thanks, kc
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Re: Nasty Browser Redrects and instability

Unread postby Cypher » September 29th, 2010, 4:35 am

sobeparrothead wrote:Cypher, thanks for all your help.

You're most welcome :)
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Re: Nasty Browser Redrects and instability

Unread postby Gary R » September 29th, 2010, 7:51 am

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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