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Trojan.Zbot Issues

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Trojan.Zbot Issues

Unread postby rdelaney99 » August 27th, 2010, 1:06 pm

I had a situation where a spam email with a pharm link was sent to everyone in my Live Meeting contact list. I did a full scan with Norton and it found and fixed the following issues.

Trojan.Zbot
Type: Compressed
Risk: High (High Stealth, High Removal, High Performance, High Privacy)
Categories: Virus
Status: Fully Resolved
-----------
1 File
[second chord sounds in world's longest lasting concert - yahoo! news.exe] inside of [second chord sounds in world's longest lasting concert - yahoo! news.zip] inside of [c:\documents and settings\rdelaney99\local settings\application data\microsoft\windows live mail\hotmail (rd d6\inbox\54046625-00003e8c.eml] - Deleted


Trojan.Zbot
Type: Compressed
Risk: High (High Stealth, High Removal, High Performance, High Privacy)
Categories: Virus
Status: Fully Resolved
-----------
1 File
[flash.exe] inside of [flash.zip] inside of [c:\documents and settings\rdelaney99\local settings\application data\microsoft\windows live mail\hotmail (rd d6\inbox\3a032e63-00003d8a.eml] - Deleted


I assumed all was well and ran another full Norton scan as well as MBAM, Spybot and Spyhunter and there was no indication of any residual issues.

Twice since then my computer has generated spam to everyone in my contact list, which luckily I exported and deleted so only my wife and I's email address were included in the subsequent blasts.

I'm running Windows XP SP3 on a Dell Dimension 3800. My mail client is Windows Live Mail. Attached is the hijackthis log. Any assistance would be greatly appreciated.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:46:35 PM, on 8/27/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\DNA\btdna.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DAP\DAP.EXE
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\HyperSnap-DX 4\HprSnap.exe
C:\Program Files\HyperSnap-DX 4\HprSnap.exe
C:\Documents and Settings\rdelaney99\My Documents\BobD_Software\Intellicast.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\buVss.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\System32\dllhost.exe
C:\Program Files\Windows Live\Mail\wlmail.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: 127.
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\4.2.0.12\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\4.2.0.12\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: DAPIELoader Class - {FF6C3CF0-4B15-11D1-ABED-709549C10000} - C:\PROGRA~1\DAP\DAPIEL~1.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\4.2.0.12\coIEPlg.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DownloadAccelerator] "C:\Program Files\DAP\DAP.EXE" /STARTUP
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-21-1417001333-484061587-682003330-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'scillak')
O4 - HKUS\S-1-5-21-1417001333-484061587-682003330-1005\..\Run: [DownloadAccelerator] "C:\Program Files\DAP\DAP.EXE" /STARTUP (User 'scillak')
O4 - S-1-5-21-1417001333-484061587-682003330-1005 Startup: HyperSnap-DX 4.lnk = C:\Program Files\HyperSnap-DX 4\HprSnap.exe (User 'scillak')
O4 - S-1-5-21-1417001333-484061587-682003330-1005 Startup: Shortcut to Intellicast.exe.lnk = C:\Documents and Settings\rdelaney99\My Documents\BobD_Software\Intellicast.exe (User 'scillak')
O4 - S-1-5-21-1417001333-484061587-682003330-1005 User Startup: HyperSnap-DX 4.lnk = C:\Program Files\HyperSnap-DX 4\HprSnap.exe (User 'scillak')
O4 - S-1-5-21-1417001333-484061587-682003330-1005 User Startup: Shortcut to Intellicast.exe.lnk = C:\Documents and Settings\rdelaney99\My Documents\BobD_Software\Intellicast.exe (User 'scillak')
O4 - S-1-5-18 Startup: HyperSnap-DX 4.lnk = C:\Program Files\HyperSnap-DX 4\HprSnap.exe (User 'SYSTEM')
O4 - S-1-5-18 Startup: Shortcut to Intellicast.exe.lnk = C:\Documents and Settings\rdelaney99\My Documents\BobD_Software\Intellicast.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: HyperSnap-DX 4.lnk = C:\Program Files\HyperSnap-DX 4\HprSnap.exe (User 'Default user')
O4 - .DEFAULT Startup: Shortcut to Intellicast.exe.lnk = C:\Documents and Settings\rdelaney99\My Documents\BobD_Software\Intellicast.exe (User 'Default user')
O4 - Startup: HyperSnap-DX 4.lnk = C:\Program Files\HyperSnap-DX 4\HprSnap.exe
O4 - Startup: Shortcut to Intellicast.exe.lnk = C:\Documents and Settings\rdelaney99\My Documents\BobD_Software\Intellicast.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: HyperSnap-DX 4.lnk = C:\Program Files\HyperSnap-DX 4\HprSnap.exe
O8 - Extra context menu item: &Clean Traces - C:\Program Files\DAP\Privacy Package\dapcleanerie.htm
O8 - Extra context menu item: &Download with &DAP - C:\Program Files\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\Program Files\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/2.9 ... ontrol.CAB
O16 - DPF: {16F67783-7E72-4C39-99C4-4780A8335484} (SyncXfer Class) - http://www.syncmyride.com/Own/Modules/U ... s/sync.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 8586416089
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 8598848031
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... ader55.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CarboniteService - Carbonite, Inc. (http://www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

--
End of file - 10524 bytes
rdelaney99
Active Member
 
Posts: 5
Joined: August 27th, 2010, 12:52 pm
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Re: Trojan.Zbot Issues

Unread postby askey127 » August 30th, 2010, 12:53 pm

Hi rdelaney99,
-----------------------------------------------
Please Note Our Policy on the Use of P2P (Person to Person / Peer to Peer) file sharing programs
It is posted here: http://malwareremoval.com/forum/viewtopic.php?f=11&t=33112
As a condition of receiving our help, I have included the P2P program BitTorrent in the removal instructions below, so we are not wasting our time.
If you have used this, you can be fairly confident this is a principal reason your computer is infected

It's really important, if you value your PC at all, to stay away from P2P file sharing programs, like utorrent, Bittorrent, Azureus, Limewire, Vuze, Shareaza, Bitlord.
Criminals have "planted" thousands upon thousands of infections in the "free" shared files. Some of the recent infections can turn your machine into a doorstop.
-----------------------------------------------------------
Remove Programs Using Control Panel
From Start, Settings, Control Panel or Start, Control Panel, click Add/Remove Programs.
Highlight each Entry, as follows, one by one, if it exists, and choose Remove :

Spybot Search & Destroy
BitTorrent DNA
Download Accelerator (DAP)

Take extra care in answering questions posed by any Uninstaller.
If the Spybot Uninstaller asks whether you want to remove all the files and settings, answer YES.
If it reports it cannot remove all items, that's OK.
----------------------------------------------
Run Temp File Cleaner
Download Temp File Cleaner and save it to your desktop.
Double click to run it. (Right click and Run as Administrator in Vista)
If you have a lot of junk files to remove, it could take a while, so please be patient and let it finish.
When it's done, if it asks to Reboot, choose to do so. This will remove files that could not be removed while Windows was running.
After Restart, log back in to your usual account.
-----------------------------------------------------------
Post a New HiJackThis Log
Start HijackThis (double-click in XP, or right-click and "Run as administrator" in Vista/Win7)
Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl +A), copy (Ctrl+C) and paste (Ctrl+V) the log contents into a reply.
-----------------------------------------------------------
Retrieve the List of Installed programs Using HJT
Open HijackThis, click Open The Misc Tools Section. Then scroll down the list if you need to, click Open Uninstall Manager and Save List...
The List of installed programs will automatically be saved as uninstall_list.txt in your HiJackThis folder.
In addition, the list opens in Notepad so you can also save as another name in another location if you wish.
Please paste the contents into your next reply.
askey127
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askey127
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Posts: 13903
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Re: Trojan.Zbot Issues

Unread postby rdelaney99 » September 1st, 2010, 9:25 pm

Thank you very much for your response. I have followed the instructions you provided and included an updated hjt and uninstall log that you requested.

hjt Log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:19:46 PM, on 9/1/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\HyperSnap-DX 4\HprSnap.exe
C:\Documents and Settings\rdelaney99\My Documents\BobD_Software\Intellicast.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Windows Live\Mail\wlmail.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\4.2.0.12\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\4.2.0.12\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\4.2.0.12\coIEPlg.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HyperSnap-DX 4.lnk = C:\Program Files\HyperSnap-DX 4\HprSnap.exe
O4 - Startup: Shortcut to Intellicast.exe.lnk = C:\Documents and Settings\rdelaney99\My Documents\BobD_Software\Intellicast.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: HyperSnap-DX 4.lnk = C:\Program Files\HyperSnap-DX 4\HprSnap.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/2.9 ... ontrol.CAB
O16 - DPF: {16F67783-7E72-4C39-99C4-4780A8335484} (SyncXfer Class) - http://www.syncmyride.com/Own/Modules/U ... s/sync.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 8586416089
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 8598848031
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... ader55.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 8722 bytes

Uninstall log:

Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.3.4
Allok MOV Converter 2.0.4
Amazon MP3 Downloader 1.0.10
AnswerWorks 5.0 English Runtime
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Browser Defender 2.0.6.15
Bushido Backup
Canon MP Navigator 2.2
Canon MP830
Carbonite
Compatibility Pack for the 2007 Office system
Dell ResourceCD
FinePixViewer Ver.3.2
FLAC Installer 1.1.2a (remove only)
FUJIFILM USB Driver
Google Chrome
Google Earth
Google Update Helper
HiJackThis
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HyperSnap-DX 4
Intel(R) 537EP V9x DF PCI Modem
Intel(R) PRO Network Connections Drivers
Intellicast Desktop
iTunes
Java(TM) 6 Update 21
Malwarebytes' Anti-Malware
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
MicroStaff WINASPI
mIRC
mkw Audio Compression Toolkit
mkw Runtime Libraries
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero 6 Ultra Edition
Nero Digital
Norton Security Suite
NVIDIA Windows 2000/XP Display Drivers
Quicken 2010
QuickTime
RealPlayer
RealUpgrade 1.0
Renamer 1.1
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 8 (KB917734)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165-v2)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
SoundMAX
Spyware Doctor 7.0
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB978506)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB978207)
VLC media player 1.1.1
Winamp
Windows 7 Upgrade Advisor
Windows Internet Explorer 8
Windows Live installer
Windows Live Mail
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver
WinZip
rdelaney99
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Posts: 5
Joined: August 27th, 2010, 12:52 pm

Re: Trojan.Zbot Issues

Unread postby askey127 » September 2nd, 2010, 10:24 am

rdelaney,
-----------------------------------------------------------
Unfortunately, you have a very dangerous infection, with "backdoor" capabilities.
This allows intruders to remotely control your computer, log keystrokes, steal critical system information, and download and execute files of their own.

  • If you do any banking or other financial transactions on the PC, or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable. This would include contacts like your Internet Provider, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups to which you belong.
  • It would be wise to contact any of the financial institutions directly and apprise them of your situation.
  • Do NOT change passwords or do any transactions while using the infected computer because the intruder may get the new passwords and transaction information.
Once infected with this type of Trojan or Rootkit, the best course of action is to Reformat the hard drive and Reinstall the Windows Operating System. That is my best advice to you.

Because of the infection's backdoor functionality(i.e., remote control capability), the basic security of your PC is likely compromised, and there is no way to be sure it can ever again be trusted.
If you decide to clean the infected machine rather than to Reformat and Re-install Windows, we can give no assurance that your computer will be 100% secure, only that we will do our best to remove all signs of infection that we can find.

The following articles may be of assistance in your decision: Should you have any questions, please feel free to ask.

Please let me know what you would like to do in your next post.

If you have carefully read the above, and still want to attempt cleaning it, proceed as follows:
------------------------------------------------------------
Download and run OTM
Click here to download OTM by Old Timer and save it to your Desktop.

  • Double-click OTM.exe to run it.
  • Copy the following code and paste it in the white space under Paste Instructions for Items to be Moved (below the yellow line at the bottom of the window).
    Code: Select all
    :files
    C:\Windows\System32\wmiprvse.exe
    C:\Windows\System32\spoolsv32.exe
    C:\Windows\System32\cblogsvr.ini
    
    :Commands
    [emptytemp]

  • Click the MoveIt! button
  • OTM will ask to reboot the machine. Please do so.
  • You can find the log as described below and paste the contents of the log in your next reply.
    • Start Notepad (Start > All Programs > Accessories > Notepad)
    • In Notepad, click File, then click Open
    • In the File Name: box, type *.log then press Enter
    • Navigate to C:\_OTM\MovedFiles and locate the newest log and open it (they are named as {date}_{time}.log)
    • Copy the contents of the log and paste it in your next reply.
------------------------------------------------------------
Please download the GMER Rootkit Scanner from Here.
  • XP : Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
  • VISTA/Win7: Right click the .exe file and chose Run as Administrator. If asked to allow gmer.sys driver to load, please consent
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than the System drive (which is typically C:\)
    • Show All (don't miss this one)
      See image below
      Image
  • Then click the Scan button & wait for it to finish
    **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
  • Save it where you can easily find it, such as your desktop, and post it in your next reply
Note: Do not run any other programs while Gmer is running.

Tell me what you would like to do and how it is proceeding.
askey127
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askey127
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Re: Trojan.Zbot Issues

Unread postby rdelaney99 » September 2nd, 2010, 10:06 pm

Based on the information you provided I'm going to reformat. I did a reformat several months ago for different reasons, so my backup and recovery process is in decent shape - the only downside is the sheer amount of time to start from scratch, reinstall SP3, Office, SP updates and oodles of other software that I use on a regular basis.

Out of curiousity - can you tell me the specific name of the trojan or rootkit from the hjt log - or would that require additional diagnostics that you describe if I wanted to try to clean my HD? Was this the trojan.zbot that Norton identified, or something different? The trojan.zbot appeared to be delivered via email.

One other question - I download a lot of "jam band" music via Bittorrent from what I consider moderated/fairly trustworthy sites -versus downloading random files from any site I stumble across via Google. Am I still at high risk of getting infected?

Thanks again for your help,

Bob D.
rdelaney99
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Posts: 5
Joined: August 27th, 2010, 12:52 pm

Re: Trojan.Zbot Issues

Unread postby rdelaney99 » September 3rd, 2010, 8:15 am

Ok - now I'm really confused. I started reformatting the hard drive of my infected Dell desk top last night. I encountered some issues with the wrong version of a driver CD from Dell during the re-installation, so my desk top is basically in a useless state and I turned it off around 2 AM and went to bed. When I get up this AM and check my hotmail via my laptop, I saw yet another spam message generated from my ID, directed to the two people remaining in my Live Meeting address book, with a date/time stamp of 2:47 AM (?!?)

What the heck is going on?!? Is the trojan sending email from someone else's compromised computer using my hotmail ID, or is the issue now propogated to my online/web Hotmail account? I'm changing my Hotmail/Web password (from my laptop), but what are my other next steps?
rdelaney99
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Posts: 5
Joined: August 27th, 2010, 12:52 pm

Re: Trojan.Zbot Issues

Unread postby askey127 » September 3rd, 2010, 8:28 am

rdelaney,
The infection you have is here:
This file is running on your system: C:\WINDOWS\system32\wbem\wmiprvse.exe

It is likely a slightly modified version of one of these named infections; you can read about them here. They differ only in trivial detail:
http://www.sophos.com/security/analyses ... ebotb.html
http://vil.nai.com/vil/content/v_144276.htm

It is VERY, VERY likely that it came from the file sharing. There is no such thing as a safe file sharing site.
If you load up bittorrent or similar P2P program, and download more music files with it, you will get infected again.

This is a well known issue for us.
Many of the help forums, like this one, will not continue help for those who repeatedly come back with infections from using P2P programs.

You need to be aware that the perpetrator can steal ANYTHING from your machine while the backdoor infection is on there.
That includes all usernames and passwords to every account you have. Then they can use those accounts for anything they wish.
When you change account users and passwords, be sure to use a clean machine, or you will be sending the changes to the perpetrators.

I hope this helps your understanding of the problem. Good luck.
askey127
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askey127
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Re: Trojan.Zbot Issues

Unread postby rdelaney99 » September 3rd, 2010, 1:22 pm

Thank you very much for your help. My P2P days are over, I'm past the missing driver CD issue and am now reinstalling,ing,ing. What a pain!

Thanks again!
rdelaney99
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Posts: 5
Joined: August 27th, 2010, 12:52 pm

Re: Trojan.Zbot Issues

Unread postby askey127 » September 3rd, 2010, 3:11 pm

this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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