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Need to find the root cause for a Hidden-Process.a

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Need to find the root cause for a Hidden-Process.a

Unread postby wes_elder » August 21st, 2010, 2:19 pm

First of all I want to start out by saying hi to everyone. This is my first experience with a virus/malware that Mcafee could not remove and now I'm turning to you for help. Let me take a moment to explain what I'm seeing.

When I travel, I use a Eee netbook and play movies for entertainment in the off hours. However, I started to see some performance issues and hearing clicks in the audio. Then, out of the blue, I start hearing the audio of a commercial. There was something running on my computer! But where??? I could not see anything in the task manager. So I run a full scan of my computer and POW- there Mcafee cleaned off a Hidden-Process.a.. Or so I thought. I downloaded a program called deepmonitor and now have visibility to see that IE is running in a hidden process. Additionally, I have the ability to stop the process and regain the available resources. However, every time I reboot, everything starts again.

By the way- Mcafee is refunding my money. I always have a great customer service from these guys.

Thanks
Wes
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Re: Need to find the root cause for a Hidden-Process.a

Unread postby NonSuch » August 21st, 2010, 4:28 pm

Please familiarize yourself with the forum rules: >Forum Posting Rules - Please Read<

In order for us to help you it is necessary that you provide us with a HijackThis log. Please follow the guideline at the link below to start a new topic and post your HijackThis log by pasting it into your post. Do not utilize attachments.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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