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please help , error during malwarebytes scan

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Re: please help , error during malwarebytes scan

Unread postby Cypher » August 28th, 2010, 5:48 am

Hi sean.
The last CHKDSK scan indicates that there are some problems with you're HD.
Do the following please, first delete the checkhd.txt that was create on your desktop

Next.

Go to Start, Run
type cmd
A window will come up.
In the window, Type chkdsk c: /F
System will have message saying it cannot do this because the drive is in use, and ask if you want to do it at reboot. Say YES.
Reboot the system.
It will make repairs when it reboots.

Next.

Check Hard Disk For Errors
Press Start->Run, then copy/paste the following command into the box and press OK:
cmd /c chkdsk c: |find /v "percent" >> "%userprofile%\desktop\checkhd.txt"

A blank command window will open on your desktop, then close in a few minutes. This is normal.
A file icon named checkhd.txt should appear on your Desktop. Please post the contents of this file.

Please post the new checkhd.txt log.
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Re: please help , error during malwarebytes scan

Unread postby tigerstale » August 28th, 2010, 6:15 am

hi cypher

oh my, your a saint to be helping me like this. thank you very much. i followed your instructions and the checkhd.txt log

The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
CHKDSK is verifying indexes (stage 2 of 3)...
Deleting index entry FW6F0F~1.XML in index $I30 of file 7331.
Deleting index entry FWAPP{1FA0CE76-B0F9-45C8-83CF-1DAB82C8F14E}.xml in index $I30 of file 7331.
Deleting index entry FWAPP{A2476A71-40ED-4AA9-9E0F-04AB5845F385}.xml in index $I30 of file 7331.

Errors found. CHKDSK cannot continue in read-only mode.
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Re: please help , error during malwarebytes scan

Unread postby Cypher » August 28th, 2010, 3:04 pm

Hi sean.

The problems you are still experiencing are not coming from malware as all of your latest logs have come back clean.
As i mentioned the scans indicate that there is a problem with you're HD however.
As this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere..
Here are some excellent Tech sites (in no particular order) that may be able to help with these problems:


So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided.

This is my general post for when your logs show no more signs of malware.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Clean up with OTM

  • Double-click OTM.exe to start the program, This tool will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTMoveIt3 as this step will require a reboot
  • On the OTM main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

You can now delete any tools we used if they remain on your Desktop.

Create a new, clean System Restore point

  • Create a new, clean System Restore point which you can use in case of future system problems:
  • Press Start >> All Programs >> Accessories >>System Tools >> System Restore
  • Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
  • Now remove old, infected System Restore points:
  • Next click Start >> Run and type cleanmgr in the box and press OK
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
  • Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
  • Press OK and Yes to confirm

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

Here are some free programs I recommend that could help you improve your computer's security.

Install SpywareBlaster
Download and install Javacools SpywareBlaster from Here
SpywareBlaster adds a list of ActiveX controls, tracking cookies and sites which will be blocked in either Internet Explorer or Firefox browsers. You need to manually check for updates regularly.

Install SiteAdvisor
SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer
You can do that HERE

Read some information HERE On how to prevent Malware

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
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Re: please help , error during malwarebytes scan

Unread postby tigerstale » August 29th, 2010, 5:10 am

hi cypher

i've read through your email. thank you so much for going through my computer for me. i will follow up and check my hd.

thanks again for all those replies!

take care,

sean
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Re: please help , error during malwarebytes scan

Unread postby Cypher » August 29th, 2010, 5:56 am

Hi sean.
You're welcome, good luck and stay safe.
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Re: please help , error during malwarebytes scan

Unread postby Dakeyras » August 29th, 2010, 4:16 pm

As it appears this issue has been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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