Good Day gtmaster,
Please Copy or Print out these instructions.
Vista: Right Click and Select Run as Administrator for each tool/scan.
One or more of the identified infections is a Backdoor Trojan/Rootkit
This could allow hackers to remotely control your computer, steal critical system information
and download and execute files
I would counsel you to disconnect this PC from the Internet immediately, accept for online scans/posting here for now. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
Though the Rootkit has been identified and may be killed, because of it's backdoor functionality, your PC could be compromised and there is no way to be sure that your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of infection, the best course of action would be a reformat and reinstall of the OS. Please read these for more information: How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? When Should I Format, How Should I Reinstall
We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. "If you would like to continue, then follow the steps below, otherwise please let me know"
**Do to this laptop being from HP, you may need to restore the laptop to its original factory state with their assistance or go to a local repair shop. First , check with HP as they made the machine.**TDSSKiller Step 2
- First go to Start > Computer > C: and delete the TDSSKiller log that was created there.
- Next double click on TDSSKiller.exe to launch it.
- Click on Start Scan, the scan will run.
- When the scan has finished Ensure Cure ( the default) is selected... then click Continue > Reboot now.
- When finished re-booting, a log of the cleanup will be found at C:\TDSSKiller.220.127.116.11_DD.MM.YYYY_HH.MM.SS_log.txt.
- To find the log go to Start > Computer > C:
- Post the contents of that log in your next reply please.
Please try the following, let me know if there is a partition you did not make, but done by HP.
Go to Start->Right Click on Computer->Select Manage->OK the Prompt for permission/Elevation-->Under Storage Category select Disc Management
Let it finish.
Let me know how many drives show there as Hard Drives/Partitions of one Drive. Post
C:\ComboFix.txt Disregard please
Is there more than one Partition or a hidden partition?
Did you make the Recovery Discs with this computer, or did you order them?
Any problems and how your system is running now