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Infected with trojan JS/Dursg.A. Help Please !!!

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Re: Infected with trojan JS/Dursg.A. Help Please !!!

Unread postby anvosm » September 12th, 2010, 5:48 pm

Hi ... I am working on it now, will send info soon

Thanks
Anne
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Re: Infected with trojan JS/Dursg.A. Help Please !!!

Unread postby anvosm » September 12th, 2010, 9:39 pm

Hi, me again ...


Uninstall ComboFix: done

Deleted
RSIT.exe: done
SecurityCheck.exe: couldn't find it on my desktop
rkill.com: done
MBAM Fix.bat: done
SystemLook.exe: done

Avira Personal Anti Virus

I clicked on the link but there were several downloads listed, I am not sure which one I am supposed to use, can you please be specific to which download.

Install Windows XP Service Pack 3
This will be done when the cd is received

Will wait for a reply, thanks again
Anne
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Re: Infected with trojan JS/Dursg.A. Help Please !!!

Unread postby vict0r » September 13th, 2010, 7:41 am

Hi.

Please try this instead:

  • Navigate to the Avira download page.
  • Under Avira Antivir Personal - Free Antivirus click the Download button (this will load a new page).
  • Click the link to download the free version from Download.com.
  • Click Download Now to download the free version.
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Re: Infected with trojan JS/Dursg.A. Help Please !!!

Unread postby vict0r » September 15th, 2010, 6:38 pm

Were you able to download Avira using the instructions in my previous post?
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Re: Infected with trojan JS/Dursg.A. Help Please !!!

Unread postby anvosm » September 15th, 2010, 11:47 pm

Hi

I checked it out , very direct and not confusing, it will take me 3 hours to download, so I will do this Thursday evening when I get home from work, the download box asks if I want to RUN or SAVE, which do I click.
At this point I don't want to make a mistake...lol

Thanks again
Anne
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Re: Infected with trojan JS/Dursg.A. Help Please !!!

Unread postby vict0r » September 16th, 2010, 6:58 am

You have to save the file somewhere you remember, i.e to your Desktop. Please refer to the recommended procedure below:

Safely change the anti-virus

To safely change the installed anti-virus software, I recommend that you follow this procedure:

  1. Download the installer for the new anti virus.
  2. Disconnect the computer from the internet/network.
  3. Uninstall the following items from Add/Remove programs:
    CA Anti-Virus Plus
    CA Internet Security Suite
  4. Reboot your computer.
  5. Then install the new AV, reboot your computer and immediately update the newly installed software (connect to the internet).

Remember to cancel any automatic renewal of the old anti-virus.

Also refer to the rest of my instructions in my post here

Do not forget to install the service pack when it arrives and then enable automatic updates for Windows!

Good luck and safe surfing. :)
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Re: Infected with trojan JS/Dursg.A. Help Please !!!

Unread postby muppy03 » September 17th, 2010, 8:33 am

As your problems appear to have been resolved, this topic is now closed.
We are pleased we could help you resolve your computer's malware issues.

If you are satisfied with our assistance and wish to donate to help with the costs of this volunteer site, please read :
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